Patient Service Representative Visa Sponsorship Jobs in Pennsylvania
Pennsylvania's large healthcare network, anchored by systems like UPMC, Penn Medicine, Jefferson Health, and Geisinger, creates steady demand for patient service representatives across Philadelphia, Pittsburgh, and Harrisburg. International candidates with healthcare administration backgrounds will find the most sponsorship activity concentrated at major academic medical centers and regional hospital networks throughout the state.
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Get Access To All JobsINTRODUCTION
UPMC Community Medicine Incorporated is hiring a Full-Time Patient Services Representative to help support UPMC Regional Orthopaedics.
Hours: Monday-Friday daylight
Location: 449 N. Hermitage Road
Position Specifics: This position does require travel to the other Regional Orthopaedics offices.
See what being a Patient Services Representative can do for UPMC and what UPMC can do for Patient Services Representatives – it’s more than just a job!
What Can You Bring to UPMC?
- Contribute to UPMC’s mission of Life Changing Medicine
- Set the standards for the level and quality of care for the care delivery team
- Provide patient care activities for a group of patients and their families through the application of independent judgment, communication, and collaboration with all team members.
- Establish and maintain collaborative relationships with physicians, other health care providers, patients, and their families, to achieve desired patient outcomes throughout the continuum of care.
- Demonstrate a commitment to the community and to your health care profession
What Can UPMC Do for You?
- A career path that provides you with the right experience to be successful in the position you want to obtain now and, in the future
- Health and welfare benefits like medical, vision, dental, and life and disability, and an exceptional retirement program
- Work life balance to help manage other important aspects of your life such as: PTO, wellness programs, paid parental leave
- Competitive pay for the work that you do – base pay, merit, and premium pay
PURPOSE:
A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments.
Responsibilities:
- Provide a warm greeting for all patients
- Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
- Collect copayments and any other applicable patient payments at the point of service
- Confirm and/or update patient registration information at checkout
- Schedule follow-up appointments within the practice at checkout
- Schedule or connect patient to resources to schedule for ancillary services at checkout
- Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
- Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
- Register patients in Biometrics (fingerprint recognition) program and explain benefits
- Promote MyUPMC patient portal and assist patients in registration when applicable
- Assist patients in education of financial responsibility and connect them to advocacy resources as needed
- Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
- Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
- Appropriately distribute / triage phone calls to other areas and / or clinical providers
- Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
- Performs in accordance with system-wide competencies/behaviors.
- Performs other duties as assigned.
- Stays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services. Provide a warm greeting for all patients.
BASIC QUALIFICATIONS:
- Completion of high school graduate or equivalent is required.
- Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
- Two years of experience in a medical / billing / fiscal or customer service function is preferred.
- Knowledge of medical terminology is preferred.
- Prior experience with Medipac, Epic, or other health records systems is preferred.
LICENSURE, CERTIFICATIONS, AND CLEARANCES:
- Act 31 Child Abuse Reporting with renewal
- Act 33 with renewal
- Act 34 with renewal
- Act 73 FBI Clearance with renewal
UPMC is an Equal Opportunity Employer/Disability/Veteran
INTRODUCTION
UPMC Community Medicine Incorporated is hiring a Full-Time Patient Services Representative to help support UPMC Regional Orthopaedics.
Hours: Monday-Friday daylight
Location: 449 N. Hermitage Road
Position Specifics: This position does require travel to the other Regional Orthopaedics offices.
See what being a Patient Services Representative can do for UPMC and what UPMC can do for Patient Services Representatives – it’s more than just a job!
What Can You Bring to UPMC?
- Contribute to UPMC’s mission of Life Changing Medicine
- Set the standards for the level and quality of care for the care delivery team
- Provide patient care activities for a group of patients and their families through the application of independent judgment, communication, and collaboration with all team members.
- Establish and maintain collaborative relationships with physicians, other health care providers, patients, and their families, to achieve desired patient outcomes throughout the continuum of care.
- Demonstrate a commitment to the community and to your health care profession
What Can UPMC Do for You?
- A career path that provides you with the right experience to be successful in the position you want to obtain now and, in the future
- Health and welfare benefits like medical, vision, dental, and life and disability, and an exceptional retirement program
- Work life balance to help manage other important aspects of your life such as: PTO, wellness programs, paid parental leave
- Competitive pay for the work that you do – base pay, merit, and premium pay
PURPOSE:
A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments.
Responsibilities:
- Provide a warm greeting for all patients
- Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
- Collect copayments and any other applicable patient payments at the point of service
- Confirm and/or update patient registration information at checkout
- Schedule follow-up appointments within the practice at checkout
- Schedule or connect patient to resources to schedule for ancillary services at checkout
- Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
- Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
- Register patients in Biometrics (fingerprint recognition) program and explain benefits
- Promote MyUPMC patient portal and assist patients in registration when applicable
- Assist patients in education of financial responsibility and connect them to advocacy resources as needed
- Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
- Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
- Appropriately distribute / triage phone calls to other areas and / or clinical providers
- Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
- Performs in accordance with system-wide competencies/behaviors.
- Performs other duties as assigned.
- Stays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services. Provide a warm greeting for all patients.
BASIC QUALIFICATIONS:
- Completion of high school graduate or equivalent is required.
- Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
- Two years of experience in a medical / billing / fiscal or customer service function is preferred.
- Knowledge of medical terminology is preferred.
- Prior experience with Medipac, Epic, or other health records systems is preferred.
LICENSURE, CERTIFICATIONS, AND CLEARANCES:
- Act 31 Child Abuse Reporting with renewal
- Act 33 with renewal
- Act 34 with renewal
- Act 73 FBI Clearance with renewal
UPMC is an Equal Opportunity Employer/Disability/Veteran
Patient Service Representative Job Roles in Pennsylvania
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Search Patient Service Representative Jobs in PennsylvaniaPatient Service Representative Jobs in Pennsylvania: Frequently Asked Questions
Which companies sponsor visas for patient service representatives in Pennsylvania?
The most active sponsors for patient service representative roles in Pennsylvania tend to be large health systems with dedicated HR and immigration infrastructure. UPMC, Penn Medicine, Jefferson Health, Geisinger, and Temple Health have all filed for work visas in administrative healthcare roles. Smaller community hospitals and outpatient clinics sponsor less frequently, so targeting major academic medical centers and multi-site health networks gives you the strongest odds.
Which visa types are most common for patient service representative roles in Pennsylvania?
H-1B visa is the most common visa category for patient service representatives, provided the role meets specialty occupation requirements, typically requiring a bachelor's degree in healthcare administration, business, or a related field. TN visas are an option for Canadian and Mexican nationals in qualifying roles. Some positions may support H-1B1 visa for Chilean and Singaporean nationals. Employers at cap-exempt institutions like Penn Medicine or CHOP can file H-1B visa petitions year-round, outside the annual lottery.
How to find patient service representative visa sponsorship jobs in Pennsylvania?
Migrate Mate is the most direct way to find patient service representative visa sponsorship jobs in Pennsylvania, with listings filtered specifically for roles where employers are open to sponsoring international candidates. Rather than sifting through general job postings, Migrate Mate surfaces Pennsylvania-specific roles at health systems and medical centers that have a track record of sponsoring work visas for healthcare administrative staff.
Which cities in Pennsylvania have the most patient service representative sponsorship jobs?
Philadelphia has the highest concentration of patient service representative sponsorship opportunities, driven by Penn Medicine, Jefferson Health, Temple Health, and CHOP, all of which maintain large patient-facing administrative teams. Pittsburgh is a strong second market, with UPMC operating one of the largest health systems in the country across dozens of facilities. Harrisburg, Allentown, and Hershey (Penn State Health) also generate consistent demand.
Are there any Pennsylvania-specific considerations for patient service representative visa sponsorship?
Pennsylvania's high density of academic medical centers and teaching hospitals is a practical advantage for international candidates, since cap-exempt institutions can sponsor H-1B workers outside the annual lottery. The state's OFLC prevailing wage requirements for patient service roles vary by metro area, with Philadelphia and Pittsburgh generally reflecting higher wage levels than rural counties. Candidates from healthcare administration programs at Pennsylvania universities like Drexel, Temple, or Pitt sometimes have existing relationships with sponsoring employers, which can help initiate the process.
What is the prevailing wage for sponsored patient service representative jobs in Pennsylvania?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.