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INTRODUCTION

Access Services is seeking Full-Time and Part-Time Mental Health Recovery Coaches to join our Community Residential Rehabilitation (CRR) program in Allentown, PA. The CRR is a supportive residential program designed to help adults living with serious and persistent mental illness build the skills, confidence, and independence needed to achieve their personal recovery goals.

As a Recovery Coach, you will play a meaningful role in helping residents develop everyday living skills, strengthen community connections, and improve their overall well-being. Using a person-centered and recovery-oriented approach, you will provide individualized support, encouragement, and coaching in areas such as medication management, budgeting, relationship building, and community engagement. Through daily interactions and therapeutic support, you will help residents increase their independence and make progress toward the goals identified in their individualized Residential Support Plans.

ROLE AND RESPONSIBILITIES

What You'll Do:

• Coach and support residents through daily life activities and routines.
• Provide therapeutic support during life's challenges while encouraging personal growth and goal achievement.
• Assist residents with medication administration and coach them toward greater independence with medication management.
• Support individuals in developing social skills and confidence when attending medical appointments and participating in community activities.
• Help residents establish and maintain healthy daily routines that support their mental health and recovery.
• Teach, model, and reinforce independent living skills such as cooking, cleaning, laundry, budgeting, grocery shopping, and community resource utilization.
• Accompany residents into the community for appointments, shopping, recreation, and other meaningful activities that support recovery and community integration.
• Collaborate with residents and team members to support progress toward individualized recovery goals.
• Support program participants in managing crises.
• Maintain a cooperative, compassionate, and person-centered approach in all interactions.
• Build and maintain effective working relationships with personnel from state and local agencies to support coordinated service delivery.
• Complete daily documentation, progress notes, and other required records in the electronic health record (EHR) system.
• Use a company vehicle to transport residents to shopping trips, medical appointments, community activities, and other program-related destinations.

BASIC QUALIFICATIONS

The selected candidate must meet all qualifying and ongoing job criteria including background checks, physical examination, and a driving history record.

Driving Requirements:

• A valid US driver’s license for at least two years, not including time with permit.
• No serious traffic convictions within the past three years. (Serious convictions include, but are not limited to, DUI, reckless driving, leaving the scene of an accident, or three or more traffic violations and/or at-fault accidents within that period).
• Access to a reliable vehicle during work hours. Vehicle must have valid registration and inspection stickers.
• Valid auto insurance. You will be asked to provide proof that you are a covered driver on the policy.

Education: High school or GED required. Associate’s degree in a related human services field including special education, psychology or social work preferred.

Certification: Certification from a County CPS program is welcomed.

Work Experience: One year of work experience in ONE of the following:

• Intellectual Disability and Autism Services (Direct Support Professional DSP, Employment Coach, etc.)
• Drug and Alcohol Recovery
• Mental Health (Mental Health Technician, CPS, Recovery Specialist, etc.)

PREFERRED QUALIFICATIONS

Compensation, Schedule, and Benefits:

The base rate for this position starts at $18/hour with increases based on education and experience.

We are hiring full and part-time Recovery Coaches. Full-time staff work 40 hours/5 shifts per week.

The current available shifts are:

• Sunday 7AM-3PM, 3-11PM (optional double shift)
• Monday 3-11PM
• Tuesday 3-11PM
• Wednesday 3-11PM
• Friday 3-11PM
• Saturday 3-11PM

What You’ll Gain at Access Services

When you join our team, you’re not just getting a job, you’re stepping into a career with real support, growth, and impact. We offer a benefits package designed to meet you where you are in life.

• Health & Security: Comprehensive medical, dental, vision, and prescription coverage, plus company-paid life insurance, disability protection and catastrophic sick leave. Access Services covers up to 88% of health premium with many employees paying less than $150/month.

• Time to Recharge: Full-time employees start their first year earning up to nearly 6 weeks of paid time off (20+ PTO days plus 9 paid holidays), with even more time added as you grow your career with us.

• Invest in Your Future: 401(k) with company match, tuition reimbursement program, and access to college tuition discounts.

• Built into the Job: Mileage & Toll Reimbursement.

• Support Beyond Work: Employee Assistance Program (EAP) with free, confidential resources for you and your family, including:

• Counseling and emotional support through in-person, telehealth and text therapy.

• Financial and legal guidance.

• Grow With Us: Paid training, ongoing professional development, and opportunities to learn and advance across diverse roles and programs.

Access Services is an Equal Opportunity Employer.