Customer Program Manager Visa Sponsorship Jobs in Puerto Rico
Customer program manager roles in Puerto Rico are concentrated in San Juan's financial services, pharmaceutical, and technology sectors, with employers like Popular Inc., Evertec, and multinational pharma companies regularly seeking experienced program managers. The island's growing shared services and BPO industry creates consistent demand for professionals who manage complex client relationships and cross-functional programs.
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Get Access To All JobsOur associates celebrate lives. We celebrate our associates.
Manage the daily operations of a single Cemetery location and single line of business within the Funeral Home industry. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.
JOB RESPONSIBILITIES
Financial Management
- Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals
- Accountable for monitoring and achieving annual financial goals
- Approve expenditures and invoices including overtime
Operations
- Manage the daily activities ensuring on-time services
- Assure the location’s operating practices comply with applicable federal and state regulations and Company policies
- Establish location goals and priorities
- Effectively present and communicate Company and Market strategies, values, and goals to staff
- Manage frontline supervisor’s responsibilities, expectations, and accountabilities
- Collaborate with local Management for resource sharing, ideas, and business or operational enhancements
- Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements
- Ensure the maintenance of buildings, facilities, and grounds are clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture
People Development
- Develop a strong, trusting, and reliable team
- Understand team members’ career aspirations and provide assignments to develop skills and or close gaps
- Monitor training and licensing requirements, ensuring staff is re-trained/licensed prior to expiration
- Responsible for screening candidates, hiring and promoting staff, performance reviews, developmental plans and terminations
- Collaborate with Human Resources and Market Leadership for recruiting and retention
Other
- Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company
- Develop and or implement plans to improve customer satisfaction index and on-line community reviews
MINIMUM REQUIREMENTS
Education
- High school diploma or equivalent
- Technical schooling diploma or Mortuary Science preferred
Experience
- Minimum five (5) years industry experience in the applicable discipline with progressively increased responsibilities
- Minimum (2) years of experience managing people or projects
- Budgeting and expense control experience strongly preferred
Knowledge, Skills and Abilities
- Ability to work evenings and weekends
- Financial and business acumen
- Proficient in MS Office suite
- Excellent customer service skills
- Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
Location: US-PR - Caguas
Postal Code: 00725
Category (Portal Searching): Operations
Our associates celebrate lives. We celebrate our associates.
Manage the daily operations of a single Cemetery location and single line of business within the Funeral Home industry. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.
JOB RESPONSIBILITIES
Financial Management
- Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals
- Accountable for monitoring and achieving annual financial goals
- Approve expenditures and invoices including overtime
Operations
- Manage the daily activities ensuring on-time services
- Assure the location’s operating practices comply with applicable federal and state regulations and Company policies
- Establish location goals and priorities
- Effectively present and communicate Company and Market strategies, values, and goals to staff
- Manage frontline supervisor’s responsibilities, expectations, and accountabilities
- Collaborate with local Management for resource sharing, ideas, and business or operational enhancements
- Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements
- Ensure the maintenance of buildings, facilities, and grounds are clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture
People Development
- Develop a strong, trusting, and reliable team
- Understand team members’ career aspirations and provide assignments to develop skills and or close gaps
- Monitor training and licensing requirements, ensuring staff is re-trained/licensed prior to expiration
- Responsible for screening candidates, hiring and promoting staff, performance reviews, developmental plans and terminations
- Collaborate with Human Resources and Market Leadership for recruiting and retention
Other
- Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company
- Develop and or implement plans to improve customer satisfaction index and on-line community reviews
MINIMUM REQUIREMENTS
Education
- High school diploma or equivalent
- Technical schooling diploma or Mortuary Science preferred
Experience
- Minimum five (5) years industry experience in the applicable discipline with progressively increased responsibilities
- Minimum (2) years of experience managing people or projects
- Budgeting and expense control experience strongly preferred
Knowledge, Skills and Abilities
- Ability to work evenings and weekends
- Financial and business acumen
- Proficient in MS Office suite
- Excellent customer service skills
- Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
Location: US-PR - Caguas
Postal Code: 00725
Category (Portal Searching): Operations
Customer Program Manager Job Roles in Puerto Rico
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Search Customer Program Manager Jobs in Puerto RicoCustomer Program Manager Jobs in Puerto Rico: Frequently Asked Questions
Which companies sponsor visas for customer program managers in Puerto Rico?
Employers with a track record of sponsoring work visas for program management roles in Puerto Rico include Popular Inc., Evertec, Triple-S Management, and multinational pharmaceutical firms with San Juan operations such as AbbVie and Bristol Myers Squibb. Large technology services companies and shared services centers operating on the island also file H-1B petitions for customer program manager positions when qualified local candidates are unavailable.
Which visa types are most common for customer program manager roles in Puerto Rico?
The H-1B is the most common visa category for customer program managers in Puerto Rico, provided the role requires at least a bachelor's degree in a directly related field such as business administration, information systems, or management. Candidates already holding L-1 intracompany transferee status through a multinational employer are another common pathway. TN visas apply to Canadian and Mexican nationals in qualifying management or business categories.
Which cities in Puerto Rico have the most customer program manager sponsorship jobs?
San Juan and its surrounding metropolitan municipalities, including Guaynabo and Bayamon, account for the overwhelming majority of customer program manager positions with visa sponsorship in Puerto Rico. These areas host the island's largest concentration of financial institutions, pharmaceutical headquarters, and technology firms. Smaller pockets of demand exist in Ponce and Caguas, primarily through regional offices of companies headquartered in the San Juan metro area.
How to find customer program manager visa sponsorship jobs in Puerto Rico?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to browse customer program manager openings in Puerto Rico without sorting through roles that don't offer sponsorship. You can search by role title and filter to Puerto Rico to surface positions at employers who have indicated willingness to sponsor. This saves significant time compared to manually reviewing individual company career pages across the island's pharmaceutical, financial, and tech sectors.
Are there any Puerto Rico-specific considerations for customer program managers seeking visa sponsorship?
Puerto Rico follows federal H-1B prevailing wage requirements set by the Department of Labor, but the island's prevailing wages for program management roles can differ from mainland metro areas, which affects how employers structure compensation in sponsorship petitions. Additionally, Puerto Rico's dual economy, with strong pharmaceutical and financial services sectors alongside a growing technology industry, means sponsoring employers tend to concentrate in those verticals. Candidates with bilingual English-Spanish skills and familiarity with both U.S. and Latin American client bases are particularly competitive.
What is the prevailing wage for sponsored customer program manager jobs in Puerto Rico?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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