Customer Program Manager Visa Sponsorship Jobs in Michigan
Michigan's customer program manager roles are concentrated in Detroit's automotive and manufacturing corridor, with major employers like General Motors, Ford, and Stellantis regularly hiring for these positions. Ann Arbor's tech and life sciences sector adds further demand. International candidates with client-facing program management experience will find active sponsorship activity across both industries.
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Get Access To All JobsINTRODUCTION
Stellantis Mopar Service, Parts & Customer Care is seeking a highly skilled Customer Experience Program Manager to lead development and execution of a dealer service improvement program. This role is a key contributor within the Technical Service Organization and is responsible for driving measurable improvements in dealer service operations, Fixed First Visit (FFV), and overall customer satisfaction.
The Program Manager will leverage internal and external data sources, customer feedback, and dealer performance metrics to identify systemic issues impacting the customer experience, prioritize dealer intervention, and drive sustainable improvement through structured consulting engagements and action plans. This role requires strong analytical capability, executive‑level communication skills, and credibility within dealer fixed operations.
ROLE AND RESPONSIBILITIES
Duties Include:
- Lead execution and continuous development of a dealer service improvement program, including metrics, dealer engagement approach, scoring methodology, and follow‑up cadence.
- Utilize advanced analytics and data platforms (Snowflake, SAS Enterprise Guide, Palantir, Qualtrics XM, PowerBI, Qlik, JD Power Live, Microsoft Copilot) to analyze data and measure dealer performance.
- Analyze internal and external customer survey results following Customer Pay and Warranty repair events to identify trends, drivers of dissatisfaction, and FFV gaps.
- Serve as the primary owner of dealer consulting engagements focused on service operations and customer experience outcomes.
- Coordinate with Field Operations, Business Centers, Warranty Administration, Training, and Technical Support teams to align improvement initiatives and resources.
- Develop and maintain dealer performance scorecards and dashboards to track progress and impact.
- Identify target dealers based on performance metrics and conduct in‑depth dealer assessments to identify true root causes.
- Create dealer‑specific, prioritized action plans with defined owners, KPIs, and 30/60/90‑day milestones.
- Lead follow‑up reviews to evaluate progress, validate improvement, and adjust action plans as needed.
- Prepare executive‑level presentations summarizing dealer findings, trends, and program outcomes.
- Present data‑driven insights and recommendations to internal leadership, Field Operations teams, and dealer management.
- Provide network‑wide insights on systemic service, warranty, and technical gaps impacting customer satisfaction.
SUCCESS IN THIS ROLE
- Sustained improvement in Fixed First Visit (FFV) and customer satisfaction metrics across targeted dealers
- Improved warranty quality, reduced rework, and enhanced diagnostic accuracy
- Clear, measurable dealer action plans with consistent follow‑through and accountability
- Strong collaboration across Mopar, Field Operations, and dealer leadership
- A scalable, data-driven program that delivers network-wide insight and long-term improvement
LOCATION
Location: Headquarters & Technology Center – Auburn Hills
48326, US
EEO STATEMENT
At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.
BENEFITS
Our benefits reflects the STELLANTIS commitment to helping you reach your personal and professional goals. In addition to an environment that promotes career development, we offer benefits for a healthy lifestyle and a rewarding future, designed to take care of you and your family, in various stages of life.
As a global company, our employee packages will vary by country, customary norms and the legal entity into which you are hired.
We care about your privacy. For more information on how your personal data is processed, please read the specific Privacy Statement provided by the respective entities whose job offer you have selected.
INTRODUCTION
Stellantis Mopar Service, Parts & Customer Care is seeking a highly skilled Customer Experience Program Manager to lead development and execution of a dealer service improvement program. This role is a key contributor within the Technical Service Organization and is responsible for driving measurable improvements in dealer service operations, Fixed First Visit (FFV), and overall customer satisfaction.
The Program Manager will leverage internal and external data sources, customer feedback, and dealer performance metrics to identify systemic issues impacting the customer experience, prioritize dealer intervention, and drive sustainable improvement through structured consulting engagements and action plans. This role requires strong analytical capability, executive‑level communication skills, and credibility within dealer fixed operations.
ROLE AND RESPONSIBILITIES
Duties Include:
- Lead execution and continuous development of a dealer service improvement program, including metrics, dealer engagement approach, scoring methodology, and follow‑up cadence.
- Utilize advanced analytics and data platforms (Snowflake, SAS Enterprise Guide, Palantir, Qualtrics XM, PowerBI, Qlik, JD Power Live, Microsoft Copilot) to analyze data and measure dealer performance.
- Analyze internal and external customer survey results following Customer Pay and Warranty repair events to identify trends, drivers of dissatisfaction, and FFV gaps.
- Serve as the primary owner of dealer consulting engagements focused on service operations and customer experience outcomes.
- Coordinate with Field Operations, Business Centers, Warranty Administration, Training, and Technical Support teams to align improvement initiatives and resources.
- Develop and maintain dealer performance scorecards and dashboards to track progress and impact.
- Identify target dealers based on performance metrics and conduct in‑depth dealer assessments to identify true root causes.
- Create dealer‑specific, prioritized action plans with defined owners, KPIs, and 30/60/90‑day milestones.
- Lead follow‑up reviews to evaluate progress, validate improvement, and adjust action plans as needed.
- Prepare executive‑level presentations summarizing dealer findings, trends, and program outcomes.
- Present data‑driven insights and recommendations to internal leadership, Field Operations teams, and dealer management.
- Provide network‑wide insights on systemic service, warranty, and technical gaps impacting customer satisfaction.
SUCCESS IN THIS ROLE
- Sustained improvement in Fixed First Visit (FFV) and customer satisfaction metrics across targeted dealers
- Improved warranty quality, reduced rework, and enhanced diagnostic accuracy
- Clear, measurable dealer action plans with consistent follow‑through and accountability
- Strong collaboration across Mopar, Field Operations, and dealer leadership
- A scalable, data-driven program that delivers network-wide insight and long-term improvement
LOCATION
Location: Headquarters & Technology Center – Auburn Hills
48326, US
EEO STATEMENT
At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.
BENEFITS
Our benefits reflects the STELLANTIS commitment to helping you reach your personal and professional goals. In addition to an environment that promotes career development, we offer benefits for a healthy lifestyle and a rewarding future, designed to take care of you and your family, in various stages of life.
As a global company, our employee packages will vary by country, customary norms and the legal entity into which you are hired.
We care about your privacy. For more information on how your personal data is processed, please read the specific Privacy Statement provided by the respective entities whose job offer you have selected.
Customer Program Manager Job Roles in Michigan
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Search Customer Program Manager Jobs in MichiganCustomer Program Manager Jobs in Michigan: Frequently Asked Questions
Which companies in Michigan sponsor visas for customer program managers?
General Motors, Ford Motor Company, Stellantis, and automotive supplier giants like Aptiv and BorgWarner have consistent track records of H-1B visa sponsorship for program management roles. Beyond automotive, companies such as Rocket Companies in Detroit and University of Michigan Health in Ann Arbor also sponsor customer-facing program managers. Sponsorship availability varies by business unit and hiring cycle, so confirming with individual employers is advisable.
What visa types are most commonly used for customer program manager roles in Michigan?
The H-1B is the most common visa for customer program managers in Michigan, as the role typically requires a bachelor's degree in business, engineering, or a related field, meeting specialty occupation standards. L-1B visas apply when a candidate transfers from a foreign office of the same company. TN visas are available to Canadian and Mexican nationals if the role qualifies under eligible USMCA professional categories.
Which Michigan cities have the most customer program manager visa sponsorship jobs?
Detroit and its metro suburbs, including Dearborn, Auburn Hills, and Southfield, account for the largest share of customer program manager sponsorship activity due to the automotive industry's concentration there. Ann Arbor is a secondary hub, driven by technology firms, life sciences companies, and University of Michigan-affiliated organizations. Grand Rapids has a smaller but growing presence, particularly within manufacturing and healthcare sectors.
How to find customer program manager visa sponsorship jobs in Michigan?
Migrate Mate is built specifically for international candidates seeking visa sponsorship and lets you filter customer program manager roles by state, so you can focus directly on Michigan employers actively sponsoring. Because automotive and manufacturing hiring in Michigan follows project cycles, checking Migrate Mate regularly and setting role-specific alerts helps you catch openings when they're posted rather than after they've filled.
Are there any Michigan-specific considerations for customer program managers seeking visa sponsorship?
Michigan's automotive industry operates on supplier tiers, and customer program managers often sit at the interface between OEMs and Tier 1 suppliers, which can influence how employers classify roles for H-1B purposes. The Department of Labor's prevailing wage determination for this role in the Detroit metro area reflects the region's competitive professional market. Candidates from Michigan State University or University of Michigan pipelines are familiar to local employers, which can smooth initial sponsorship conversations.
What is the prevailing wage for sponsored customer program manager jobs in Michigan?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.