Customer Program Manager Visa Sponsorship Jobs in New Jersey
Customer program manager roles in New Jersey draw heavily from the state's dense concentration of pharmaceutical, financial services, and technology employers. Companies like Johnson & Johnson, Cognizant, and Conduent have established sponsorship track records for program management professionals. Hiring activity clusters around Princeton, Newark, and the Route 1 corridor, where enterprise client operations teams are concentrated.
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Get Access To All JobsINTRODUCTION
The Manager – Customer Experience Programs drives measurable customer experience improvements across the retail network through targeted performance campaigns, training, in-store activations, and recognition initiatives. This role translates Voice of Customer insights and competitive benchmarks (e.g., J.D. Power, OSAT, NPS) into action-oriented programs that close performance gaps, strengthen premium brand perception, and deliver tangible commercial impact. Working cross-functionally this role ensures that customer experience strategy moves beyond reporting into visible, scalable execution that enhances retailer engagement and financial outcomes.
This role is located in Mahwah, NJ.
ROLE AND RESPONSIBILITIES
- Translate Voice-of-Customer and competitive insights into structured improvement initiatives with clear KPIs to evaluate scaling of successful ideas.
- Prioritize, plan and execute high-impact activations that bring our CX strategy to life at critical customer journey touchpoints.
- Identify, document, and scale retailer best practices to elevate overall network performance.
- Develop and manage CX Rewards & Recognition programs to highlight excellence and promote premium standards.
- Track and report program effectiveness, ensuring measurable linkage to customer satisfaction, loyalty, and commercial outcomes.
- Coordinate with regional CX leads to localize global campaigns and ensure consistent execution across markets.
- Collaborate with Brand, Quality, Product & global teams to ensure CX activations reinforce premium positioning and electrification readiness.
- Prepare executive updates and performance summaries highlighting program impact and ROI.
- Foster an action-oriented, customer-first culture across the retail network & internally.
- Lead the Americas CX Hub for in-regional alignment, and the US CX Acceleration Hub to promote cross-functional pain-point resolution.
- Host retailer CX forums to enable front-of-mind, measurable, customer-centric progress.
BASIC QUALIFICATIONS
- 5+ years of experience in Customer Experience, retail operations, brand activation, or program management.
- Proven ability to translate customer insights into structured improvement initiatives.
- Strong project management skills with experience managing simultaneous rollouts.
- Experience working cross-functionally in a matrix organization.
- Strong executive communication and presentation skills.
- Analytical mindset, highly organized, proactive, and outcome-driven.
- Customer-centric thinking with strong interpersonal influence skills.
- Advanced Microsoft Office skills (PowerPoint, Excel, Word).
PREFERRED QUALIFICATIONS
- Experience working with J.D. Power, Medallia, or similar Voice of Customer platforms.
- Automotive or premium retail brand experience.
- Experience with Notion.
COMPENSATION
- Salary Range: $93,482 to $173,609
Compensation is determined based on experience, qualifications, internal equity, location and company guidelines.
INTRODUCTION
The Manager – Customer Experience Programs drives measurable customer experience improvements across the retail network through targeted performance campaigns, training, in-store activations, and recognition initiatives. This role translates Voice of Customer insights and competitive benchmarks (e.g., J.D. Power, OSAT, NPS) into action-oriented programs that close performance gaps, strengthen premium brand perception, and deliver tangible commercial impact. Working cross-functionally this role ensures that customer experience strategy moves beyond reporting into visible, scalable execution that enhances retailer engagement and financial outcomes.
This role is located in Mahwah, NJ.
ROLE AND RESPONSIBILITIES
- Translate Voice-of-Customer and competitive insights into structured improvement initiatives with clear KPIs to evaluate scaling of successful ideas.
- Prioritize, plan and execute high-impact activations that bring our CX strategy to life at critical customer journey touchpoints.
- Identify, document, and scale retailer best practices to elevate overall network performance.
- Develop and manage CX Rewards & Recognition programs to highlight excellence and promote premium standards.
- Track and report program effectiveness, ensuring measurable linkage to customer satisfaction, loyalty, and commercial outcomes.
- Coordinate with regional CX leads to localize global campaigns and ensure consistent execution across markets.
- Collaborate with Brand, Quality, Product & global teams to ensure CX activations reinforce premium positioning and electrification readiness.
- Prepare executive updates and performance summaries highlighting program impact and ROI.
- Foster an action-oriented, customer-first culture across the retail network & internally.
- Lead the Americas CX Hub for in-regional alignment, and the US CX Acceleration Hub to promote cross-functional pain-point resolution.
- Host retailer CX forums to enable front-of-mind, measurable, customer-centric progress.
BASIC QUALIFICATIONS
- 5+ years of experience in Customer Experience, retail operations, brand activation, or program management.
- Proven ability to translate customer insights into structured improvement initiatives.
- Strong project management skills with experience managing simultaneous rollouts.
- Experience working cross-functionally in a matrix organization.
- Strong executive communication and presentation skills.
- Analytical mindset, highly organized, proactive, and outcome-driven.
- Customer-centric thinking with strong interpersonal influence skills.
- Advanced Microsoft Office skills (PowerPoint, Excel, Word).
PREFERRED QUALIFICATIONS
- Experience working with J.D. Power, Medallia, or similar Voice of Customer platforms.
- Automotive or premium retail brand experience.
- Experience with Notion.
COMPENSATION
- Salary Range: $93,482 to $173,609
Compensation is determined based on experience, qualifications, internal equity, location and company guidelines.
Customer Program Manager Job Roles in New Jersey
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Search Customer Program Manager Jobs in New JerseyCustomer Program Manager Jobs in New Jersey: Frequently Asked Questions
Which companies sponsor visas for customer program managers in New Jersey?
New Jersey's largest visa sponsors for customer program manager roles include Cognizant, Infosys, and Wipro, which regularly file H-1B petitions for program management positions. Pharmaceutical and life sciences employers such as Johnson & Johnson, Merck, and Becton Dickinson also sponsor these roles, particularly where the position involves managing clinical or commercial client programs. Large financial services and insurance firms headquartered in the state round out the sponsorship pool.
Which visa types are most common for customer program manager roles in New Jersey?
The H-1B is the most common visa for customer program managers in New Jersey, as the role typically requires a bachelor's degree in business, project management, or a related field, meeting the specialty occupation standard. L-1B intracompany transferees fill a share of these positions at multinationals with U.S. offices in New Jersey. Candidates with extraordinary achievement in program management may qualify for the O-1, though that classification is less common for this role.
How to find customer program manager visa sponsorship jobs in New Jersey?
Migrate Mate is the most direct way to find customer program manager roles in New Jersey where employers are actively open to visa sponsorship. The platform filters specifically for sponsorship-willing employers, removing the guesswork of cold-applying to companies with no sponsorship history. Focusing your search on the Princeton corridor, Newark, and Parsippany areas will surface the highest concentration of relevant openings from both technology services firms and enterprise employers.
Which cities in New Jersey have the most customer program manager sponsorship jobs?
Princeton and the surrounding Route 1 corridor consistently see the highest volume of customer program manager postings with sponsorship, driven by pharmaceutical headquarters and technology consulting offices concentrated there. Newark attracts program management roles tied to financial services and logistics firms. Parsippany and Iselin are also active markets, home to the U.S. headquarters of several global IT services companies that routinely sponsor H-1B workers for client-facing program management positions.
What should international candidates know about customer program manager sponsorship in New Jersey specifically?
New Jersey's high concentration of H-1B-dependent employers in the IT services sector means some sponsoring companies must attest they have not displaced U.S. workers before hiring a sponsored candidate. Program management roles sponsored through these firms tend to be tied to specific client engagements, so candidates should clarify project continuity and employer commitment before accepting an offer. New Jersey's prevailing wage requirements for H-1B positions are set by the Department of Labor and reflect the state's relatively high cost-of-living market, which generally supports competitive offers in this role category.
What is the prevailing wage for sponsored customer program manager jobs in New Jersey?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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