Customer Program Manager Visa Sponsorship Jobs in Virginia
Virginia's customer program manager market is concentrated around the Northern Virginia tech corridor, with major employers like Booz Allen Hamilton, Leidos, SAIC, and Amazon Web Services actively hiring. The state's dense federal contracting ecosystem and growing cloud infrastructure sector create steady demand for experienced program managers who can work across government and commercial accounts.
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Get Access To All JobsJob Posting End Date
08-03-2026
Please note the job posting will close on the day before the posting end date.
Job Summary
The Business Services Account Manager proactively manages the company's relationship with large and medium sized commercial and industrial customers (approximate size between 100 and 750 kW) by serving as the customers' single point of contact for Energy Delivery and advice on energy products & services. The account manager strives for the highest levels of customer satisfaction in the delivery of electric service and account maintenance to each customer. Exceptional customer service is the goal, and is sought in a manner consistent with the goals and objectives of the regulated operating company. The BSAM will be assigned a portfolio of 300-600 assigned account customers.
Job Description
What You’ll Do:
Essential Job Functions & Tasks
Customer Relationship Management
- Serve as the primary field point of contact for assigned customers with 24/7/365 availability.
- Build and develop professional relationships with key managers and executives for assigned customers.
- Demonstrate a strong customer experience mindset with internal and external customers and encourage a similar mindset from matrix partners.
- Evaluate historical customer satisfaction survey results and develop mutually beneficial plans to strengthen the business relationship.
- Proactively interface with assigned customers during power system interruptions or in anticipation of significant regulatory/political/industry change.
- Provide Energy Solution consultation based on customer's needs to lower costs or identify electrically powered process needs.
Communication Skills
- Present a professional appearance and represent the company in a positive manner.
- Possesses strong oral and written communication skills.
- Exhibit effective documentation skills and a working knowledge of Microsoft Word, PowerPoint and Excel.
- Demonstrate dedication and commitment in representing the Company to our internal and external customers.
- Document key customer activities in ADAM and MACSS.
- Participate in industry and community activities and organizations.
Technical Expertise
- Possess a solid understanding of the distribution electrical system and its components.
- Develop a functional understanding of electrical units including kW, kWh, and kVAR as they relate to billing, capacity, power factor correction, etc.
- Provide clear and accurate service reliability and power quality explanations to assigned customers.
- Gain a thorough knowledge of meter technologies and their applications.
- Coordinate new and expanded electric service requests with minimal guidance from supervision or senior level staff.
Financial Responsibility
- Possess a thorough understanding of the Customer Information System.
- Possess a thorough understanding of Terms and Conditions of Service as well as General Service tariffs as approved by state regulatory commissions.
- Provide billing explanations and tariff analysis to meet the customer's needs.
- Participate in the credit and collection process and monitor customer delinquencies to reduce charged-off accounts and collect security deposits for assigned accounts, as needed.
- Negotiate contracts to ensure proper service and rate application for the customer and adequate return for the company.
- Actively participate in the sales and marketing function, as directed by the Company.
Energy Management
- Exhibit ability to educate assigned customers on the effective and economical use of electric energy, company programs, as well as industry restructuring.
- Assist customers on the effective and economical use of electric energy, including energy management tariffs.
- Possess a good understanding of company's energy efficiency programs, products, and alternative energy options.
- Work closely with energy efficiency program managers and the implementation contractors, as available.
- Attend meetings, seminars, and webinars to enhance knowledge.
- Proactively meet with customers to promote company's energy efficiency programs.
- Participate in company-sponsored marketing opportunities at trade shows and community events.
Problem Solving and Initiative
- Respond to customer inquiries, including but not limited to power quality, quality of service, billing questions, etc.
- Assist CSARs by working excess high bill orders, as necessary.
- Demonstrate thorough problem-solving skills and work well with customers and other internal departments.
- Provide timely and thorough investigation, resolution and remediation of customer issues, with accurate documentation.
- Apply basic techniques to formulate analysis of high bill complaints and provide reasonable explanation.
The Business Services Account Manager will be located at the Roanoke Main Office. They will be responsible for Accounts in Roanoke, Lynchburg, Fieldale, Christiansburg, and surrounding areas.
What We’re Looking For:
Education
- Bachelor's degree in Business, Finance, Marketing, Engineering or Industrial Technology with at least four (4) years of customer service experience in a technical environment. A technical degree is preferred.
OR
- Associate degree in a study listed above, with at least six (6) years of customer service experience in a technical environment.
OR
- High school diploma or GED with a minimum of eight (8) years of customer service experience in a technical environment.
Required License / Certifications
- Must possess a valid state driver's license.
- Certification as a Certified Energy Manager (CEM) or other Energy Rating Certification is preferred.
Other Requirements
- Must have strong proficiency in Microsoft Office Products.
- Must possess a valid Driver’s license.
- Must be available to assigned customers 24/7/365 except while on approved vacation or paid sick time.
What You’ll Get:
Base Salary from $74,551 - $93,189.
In addition to competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.
Where Putting the Customer First Powers Everything We Do
At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!
Compensation Data
Compensation Grade:
SP20-006
Compensation Range:
$74,551.00 - $93,188.50
The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.
Job Posting End Date
08-03-2026
Please note the job posting will close on the day before the posting end date.
Job Summary
The Business Services Account Manager proactively manages the company's relationship with large and medium sized commercial and industrial customers (approximate size between 100 and 750 kW) by serving as the customers' single point of contact for Energy Delivery and advice on energy products & services. The account manager strives for the highest levels of customer satisfaction in the delivery of electric service and account maintenance to each customer. Exceptional customer service is the goal, and is sought in a manner consistent with the goals and objectives of the regulated operating company. The BSAM will be assigned a portfolio of 300-600 assigned account customers.
Job Description
What You’ll Do:
Essential Job Functions & Tasks
Customer Relationship Management
- Serve as the primary field point of contact for assigned customers with 24/7/365 availability.
- Build and develop professional relationships with key managers and executives for assigned customers.
- Demonstrate a strong customer experience mindset with internal and external customers and encourage a similar mindset from matrix partners.
- Evaluate historical customer satisfaction survey results and develop mutually beneficial plans to strengthen the business relationship.
- Proactively interface with assigned customers during power system interruptions or in anticipation of significant regulatory/political/industry change.
- Provide Energy Solution consultation based on customer's needs to lower costs or identify electrically powered process needs.
Communication Skills
- Present a professional appearance and represent the company in a positive manner.
- Possesses strong oral and written communication skills.
- Exhibit effective documentation skills and a working knowledge of Microsoft Word, PowerPoint and Excel.
- Demonstrate dedication and commitment in representing the Company to our internal and external customers.
- Document key customer activities in ADAM and MACSS.
- Participate in industry and community activities and organizations.
Technical Expertise
- Possess a solid understanding of the distribution electrical system and its components.
- Develop a functional understanding of electrical units including kW, kWh, and kVAR as they relate to billing, capacity, power factor correction, etc.
- Provide clear and accurate service reliability and power quality explanations to assigned customers.
- Gain a thorough knowledge of meter technologies and their applications.
- Coordinate new and expanded electric service requests with minimal guidance from supervision or senior level staff.
Financial Responsibility
- Possess a thorough understanding of the Customer Information System.
- Possess a thorough understanding of Terms and Conditions of Service as well as General Service tariffs as approved by state regulatory commissions.
- Provide billing explanations and tariff analysis to meet the customer's needs.
- Participate in the credit and collection process and monitor customer delinquencies to reduce charged-off accounts and collect security deposits for assigned accounts, as needed.
- Negotiate contracts to ensure proper service and rate application for the customer and adequate return for the company.
- Actively participate in the sales and marketing function, as directed by the Company.
Energy Management
- Exhibit ability to educate assigned customers on the effective and economical use of electric energy, company programs, as well as industry restructuring.
- Assist customers on the effective and economical use of electric energy, including energy management tariffs.
- Possess a good understanding of company's energy efficiency programs, products, and alternative energy options.
- Work closely with energy efficiency program managers and the implementation contractors, as available.
- Attend meetings, seminars, and webinars to enhance knowledge.
- Proactively meet with customers to promote company's energy efficiency programs.
- Participate in company-sponsored marketing opportunities at trade shows and community events.
Problem Solving and Initiative
- Respond to customer inquiries, including but not limited to power quality, quality of service, billing questions, etc.
- Assist CSARs by working excess high bill orders, as necessary.
- Demonstrate thorough problem-solving skills and work well with customers and other internal departments.
- Provide timely and thorough investigation, resolution and remediation of customer issues, with accurate documentation.
- Apply basic techniques to formulate analysis of high bill complaints and provide reasonable explanation.
The Business Services Account Manager will be located at the Roanoke Main Office. They will be responsible for Accounts in Roanoke, Lynchburg, Fieldale, Christiansburg, and surrounding areas.
What We’re Looking For:
Education
- Bachelor's degree in Business, Finance, Marketing, Engineering or Industrial Technology with at least four (4) years of customer service experience in a technical environment. A technical degree is preferred.
OR
- Associate degree in a study listed above, with at least six (6) years of customer service experience in a technical environment.
OR
- High school diploma or GED with a minimum of eight (8) years of customer service experience in a technical environment.
Required License / Certifications
- Must possess a valid state driver's license.
- Certification as a Certified Energy Manager (CEM) or other Energy Rating Certification is preferred.
Other Requirements
- Must have strong proficiency in Microsoft Office Products.
- Must possess a valid Driver’s license.
- Must be available to assigned customers 24/7/365 except while on approved vacation or paid sick time.
What You’ll Get:
Base Salary from $74,551 - $93,189.
In addition to competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.
Where Putting the Customer First Powers Everything We Do
At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!
Compensation Data
Compensation Grade:
SP20-006
Compensation Range:
$74,551.00 - $93,188.50
The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.
Customer Program Manager Job Roles in Virginia
See all 316+ Customer Program Manager Jobs in Virginia
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Search Customer Program Manager Jobs in VirginiaCustomer Program Manager Jobs in Virginia: Frequently Asked Questions
Which companies sponsor visas for customer program managers in Virginia?
Federal contractors and technology firms lead sponsorship activity for customer program managers in Virginia. Companies like Booz Allen Hamilton, Leidos, SAIC, Accenture Federal Services, and Amazon Web Services have consistent H-1B visa filing histories for program management roles. Consulting firms serving government agencies in the Northern Virginia corridor also sponsor regularly, particularly for roles tied to large multi-year contracts.
Which visa types are most common for customer program manager roles in Virginia?
The H-1B is the most common visa for customer program managers in Virginia, as the role typically requires a bachelor's degree in business, management, or a related field, meeting the specialty occupation standard. L-1B visas apply when candidates transfer intracompany with specialized knowledge of a client program. TN visa status covers Canadian and Mexican nationals in qualifying management roles under the USMCA agreement.
How to find customer program manager visa sponsorship jobs in Virginia?
Migrate Mate filters job listings specifically by visa sponsorship availability, so you can browse customer program manager roles in Virginia without sifting through positions that don't support international candidates. The platform surfaces openings from federal contractors, technology companies, and consulting firms across the Northern Virginia and Richmond markets, which are the two densest hiring areas for this role in the state.
Which cities in Virginia have the most customer program manager sponsorship jobs?
Northern Virginia, particularly Tysons, Reston, and Arlington, holds the largest concentration of customer program manager positions in the state due to proximity to federal agencies and major tech campuses. Richmond is a secondary market with activity in financial services and healthcare program management. McLean also appears frequently given its density of consulting and defense firm headquarters.
Are there any Virginia-specific considerations for customer program manager visa sponsorship?
Virginia's federal contracting sector introduces a practical consideration: some customer program manager roles require security clearances, which non-citizens can face significant barriers obtaining. Candidates should prioritize commercial-facing roles or civilian agency contracts that do not list clearance as a requirement. The state's proximity to Washington D.C. also means many positions are classified under DMV metro prevailing wage determinations, which are generally among the higher wage bands nationally.
What is the prevailing wage for sponsored customer program manager jobs in Virginia?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.