Customer Program Manager Visa Sponsorship Jobs in Iowa
Customer program manager roles in Iowa are concentrated at financial services firms and insurance giants like Principal Financial Group and Wellmark Blue Cross Blue Shield in Des Moines, alongside technology and manufacturing employers in Cedar Rapids and Iowa City. These positions typically require managing complex client relationships and cross-functional delivery, making them strong candidates for professional visa sponsorship.
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Get Access To All JobsCustomer Enablement Program Manager
Location: Remote (U.S.)
Travel: Approximately 25-40% (bi-weekly travel to Pella facilities, customer events, regional meetings, training programs, and launch activities)
Help Build the Future of Professional Customer Development at Pella
Pella is seeking a highly capable business leader and program builder to lead the development, launch, and operational management of ProCX Academy, a strategic initiative designed to strengthen the capabilities, engagement, and long-term success of our professional contractor customers.
This role is ideal for someone who thrives in creating structure from ambiguity, building programs from the ground up, and driving cross-functional execution. You'll have the opportunity to establish a new business capability, develop scalable operating processes, align stakeholders across the organization, and create measurable impact on customer growth, sales effectiveness, installation quality, and overall business performance.
Success in this role requires a unique blend of program management expertise, operational leadership, business acumen, and hands-on execution. The ideal candidate is equally comfortable developing strategy, managing timelines, leading diverse stakeholders, solving complex operational challenges, and rolling up their sleeves to ensure successful delivery.
A Unique Opportunity for a Program Builder
We're seeking an experienced Program Management and Business Operations leader to build and scale ProCX Academy, a new contractor education and certification program designed to accelerate customer growth, capability development, and business performance.
This role is responsible for creating the operating model, establishing governance, leading cross-functional execution, managing launch activities, and building the processes, partnerships, and performance measures needed to scale a new business capability. You'll work across Sales, Installation, Product, Marketing, Customer Experience, IT, Finance, HR, and Legal to bring strategy to life and create a sustainable program that delivers measurable business impact.
The ideal candidate has successfully launched complex programs, built operating processes from the ground up, managed multiple stakeholders and priorities, and thrives in environments where they can combine strategic thinking with hands-on execution. If you're energized by building something new, creating structure from ambiguity, and driving initiatives from concept through implementation, this role offers a unique opportunity to make a lasting impact at Pella.
Build and Launch New Programs
- Lead the development, launch, and ongoing management of ProCX Academy.
- Create and implement the operating model, governance structure, processes, and performance framework needed to support long-term success.
- Develop launch plans, project timelines, milestones, resource requirements, risk mitigation plans, and implementation roadmaps.
- Drive pilot programs and scale successful initiatives across the business.
- Establish processes that enable successful transition from pilot programs to sustainable enterprise operations.
Drive Cross-Functional Execution
- Partner closely with Sales, Installation, Product Management, Marketing, Customer Experience, IT, Finance, HR, and Legal teams to align priorities and ensure seamless execution.
- Manage multiple workstreams simultaneously while balancing competing priorities and stakeholder expectations.
- Facilitate decision-making, resolve roadblocks, and maintain momentum across complex initiatives.
- Build strong partnerships across all business channels and functions to ensure alignment and adoption.
Establish Operational Excellence
- Design and implement standard operating procedures, governance processes, and reporting structures.
- Own program planning, resource coordination, issue resolution, and continuous improvement efforts.
- Develop and maintain launch readiness plans, success criteria, service levels, and operating standards.
- Ensure initiatives move successfully from concept and launch into sustainable ongoing operations.
Measure Performance and Business Impact
- Develop KPI frameworks, success metrics, and executive reporting processes.
- Monitor program effectiveness, identify opportunities for improvement, and make data-driven recommendations.
- Translate insights into action plans that improve customer engagement, learning outcomes, operational efficiency, and business results.
- Provide leadership with clear performance updates, recommendations, and future roadmap priorities.
Lead and Influence
- Lead and develop Academy team members and delivery partners.
- Provide leadership across a broad network of internal and external stakeholders.
- Build credibility and influence across functions without relying solely on formal authority.
- Drive alignment among diverse stakeholders while maintaining focus on execution and results.
What We're Looking For
Required Qualifications
- Progressive experience in program management, business operations, sales enablement, learning operations, customer education, or a related field.
- Demonstrated success leading complex cross-functional initiatives from strategy through implementation.
- Proven experience building new programs, operating models, processes, or capabilities from the ground up.
- Strong project and program management skills, including roadmap development, milestone planning, dependency management, and risk mitigation.
- Exceptional organizational skills with the ability to manage multiple priorities, timelines, and stakeholders.
- Experience managing budgets, vendors, executive communications, performance metrics, and change initiatives.
- Strong business acumen and operational leadership capabilities.
- Excellent written, verbal, facilitation, and presentation skills.
- Bachelor's degree or equivalent combination of education and experience.
- Ability to travel regularly to support launches, events, and customer-facing initiatives.
Preferred Qualifications
- Experience launching or managing a customer academy, certification program, customer education platform, learning organization, or field training function.
- Experience in building products, construction, home improvement, manufacturing, distribution, dealer networks, franchise systems, or contractor-focused business models.
- Experience leading teams and driving organizational change.
- Familiarity with learning management systems (LMS), CRM platforms, learning analytics, and performance reporting tools.
- Formal change management, program management, or business transformation experience.
Who You Are
- A builder who enjoys creating new programs, processes, and capabilities from the ground up.
- A business-minded operator who can connect strategy to execution.
- A self-starter who takes ownership and delivers results without requiring significant direction.
- An exceptional collaborator who can bring together stakeholders from multiple functions and levels of the organization.
- Highly organized with strong attention to detail, planning, and follow-through.
- Comfortable navigating ambiguity and creating structure where none exists.
- Skilled at balancing strategic thinking with hands-on execution.
Why Pella?
- Opportunity to build and own a highly visible strategic business initiative from the ground up.
- Significant exposure to leaders across Sales, Product, Installation, Marketing, Customer Experience, Finance, and IT.
- Blend of strategy, program management, operations, and leadership responsibilities.
- Ability to directly influence customer growth, capability development, and business performance.
- Remote work environment with meaningful collaboration and travel opportunities.
- Opportunity to leave a lasting impact on how Pella develops and supports its professional customer network.
If you're a program leader, business operator, and hands-on builder who thrives on turning ideas into scalable business capabilities, we'd love to hear from you.
About Pella Corporation
As the #1 most-preferred national window and door brand by homeowners across the country, Pella Corporation leads the industry in innovation and design. Founded in 1925, today the Pella Family of Brands encompasses a robust product offering sold and installed through various channels. We are a growing, privately owned company with 20 manufacturing locations and over 10,000 team members in the U.S. and Canada. Pella is consistently recognized as a great place to work by Newsweek, Forbes and Glassdoor, having most recently been named to America’s Greatest Workplaces for Diversity by Newsweek in 2024, as well as Forbes' 2024 Best Employers for Women and Best-In-State Employer in Iowa. We have also received numerous accolades for innovation and design, including Fast Company’s Best Workplaces for Innovators in 2024 and Most Innovative Manufacturers for 2022 and 2023.
At Pella, our team cares deeply, learns continuously and achieves results that go beyond. We encourage creative thinking that seeks out and includes diverse perspectives. And we empower you to do the work you’re most proud of — that’s why we offer individualized talent development plans, cross-functional experiences and opportunities for career advancement through personal and professional development.
With talent just like you, we are imagining, building and fighting for a brighter future for generations to come. Ready to find a career that sparks your passion?
Customer Enablement Program Manager
Location: Remote (U.S.)
Travel: Approximately 25-40% (bi-weekly travel to Pella facilities, customer events, regional meetings, training programs, and launch activities)
Help Build the Future of Professional Customer Development at Pella
Pella is seeking a highly capable business leader and program builder to lead the development, launch, and operational management of ProCX Academy, a strategic initiative designed to strengthen the capabilities, engagement, and long-term success of our professional contractor customers.
This role is ideal for someone who thrives in creating structure from ambiguity, building programs from the ground up, and driving cross-functional execution. You'll have the opportunity to establish a new business capability, develop scalable operating processes, align stakeholders across the organization, and create measurable impact on customer growth, sales effectiveness, installation quality, and overall business performance.
Success in this role requires a unique blend of program management expertise, operational leadership, business acumen, and hands-on execution. The ideal candidate is equally comfortable developing strategy, managing timelines, leading diverse stakeholders, solving complex operational challenges, and rolling up their sleeves to ensure successful delivery.
A Unique Opportunity for a Program Builder
We're seeking an experienced Program Management and Business Operations leader to build and scale ProCX Academy, a new contractor education and certification program designed to accelerate customer growth, capability development, and business performance.
This role is responsible for creating the operating model, establishing governance, leading cross-functional execution, managing launch activities, and building the processes, partnerships, and performance measures needed to scale a new business capability. You'll work across Sales, Installation, Product, Marketing, Customer Experience, IT, Finance, HR, and Legal to bring strategy to life and create a sustainable program that delivers measurable business impact.
The ideal candidate has successfully launched complex programs, built operating processes from the ground up, managed multiple stakeholders and priorities, and thrives in environments where they can combine strategic thinking with hands-on execution. If you're energized by building something new, creating structure from ambiguity, and driving initiatives from concept through implementation, this role offers a unique opportunity to make a lasting impact at Pella.
Build and Launch New Programs
- Lead the development, launch, and ongoing management of ProCX Academy.
- Create and implement the operating model, governance structure, processes, and performance framework needed to support long-term success.
- Develop launch plans, project timelines, milestones, resource requirements, risk mitigation plans, and implementation roadmaps.
- Drive pilot programs and scale successful initiatives across the business.
- Establish processes that enable successful transition from pilot programs to sustainable enterprise operations.
Drive Cross-Functional Execution
- Partner closely with Sales, Installation, Product Management, Marketing, Customer Experience, IT, Finance, HR, and Legal teams to align priorities and ensure seamless execution.
- Manage multiple workstreams simultaneously while balancing competing priorities and stakeholder expectations.
- Facilitate decision-making, resolve roadblocks, and maintain momentum across complex initiatives.
- Build strong partnerships across all business channels and functions to ensure alignment and adoption.
Establish Operational Excellence
- Design and implement standard operating procedures, governance processes, and reporting structures.
- Own program planning, resource coordination, issue resolution, and continuous improvement efforts.
- Develop and maintain launch readiness plans, success criteria, service levels, and operating standards.
- Ensure initiatives move successfully from concept and launch into sustainable ongoing operations.
Measure Performance and Business Impact
- Develop KPI frameworks, success metrics, and executive reporting processes.
- Monitor program effectiveness, identify opportunities for improvement, and make data-driven recommendations.
- Translate insights into action plans that improve customer engagement, learning outcomes, operational efficiency, and business results.
- Provide leadership with clear performance updates, recommendations, and future roadmap priorities.
Lead and Influence
- Lead and develop Academy team members and delivery partners.
- Provide leadership across a broad network of internal and external stakeholders.
- Build credibility and influence across functions without relying solely on formal authority.
- Drive alignment among diverse stakeholders while maintaining focus on execution and results.
What We're Looking For
Required Qualifications
- Progressive experience in program management, business operations, sales enablement, learning operations, customer education, or a related field.
- Demonstrated success leading complex cross-functional initiatives from strategy through implementation.
- Proven experience building new programs, operating models, processes, or capabilities from the ground up.
- Strong project and program management skills, including roadmap development, milestone planning, dependency management, and risk mitigation.
- Exceptional organizational skills with the ability to manage multiple priorities, timelines, and stakeholders.
- Experience managing budgets, vendors, executive communications, performance metrics, and change initiatives.
- Strong business acumen and operational leadership capabilities.
- Excellent written, verbal, facilitation, and presentation skills.
- Bachelor's degree or equivalent combination of education and experience.
- Ability to travel regularly to support launches, events, and customer-facing initiatives.
Preferred Qualifications
- Experience launching or managing a customer academy, certification program, customer education platform, learning organization, or field training function.
- Experience in building products, construction, home improvement, manufacturing, distribution, dealer networks, franchise systems, or contractor-focused business models.
- Experience leading teams and driving organizational change.
- Familiarity with learning management systems (LMS), CRM platforms, learning analytics, and performance reporting tools.
- Formal change management, program management, or business transformation experience.
Who You Are
- A builder who enjoys creating new programs, processes, and capabilities from the ground up.
- A business-minded operator who can connect strategy to execution.
- A self-starter who takes ownership and delivers results without requiring significant direction.
- An exceptional collaborator who can bring together stakeholders from multiple functions and levels of the organization.
- Highly organized with strong attention to detail, planning, and follow-through.
- Comfortable navigating ambiguity and creating structure where none exists.
- Skilled at balancing strategic thinking with hands-on execution.
Why Pella?
- Opportunity to build and own a highly visible strategic business initiative from the ground up.
- Significant exposure to leaders across Sales, Product, Installation, Marketing, Customer Experience, Finance, and IT.
- Blend of strategy, program management, operations, and leadership responsibilities.
- Ability to directly influence customer growth, capability development, and business performance.
- Remote work environment with meaningful collaboration and travel opportunities.
- Opportunity to leave a lasting impact on how Pella develops and supports its professional customer network.
If you're a program leader, business operator, and hands-on builder who thrives on turning ideas into scalable business capabilities, we'd love to hear from you.
About Pella Corporation
As the #1 most-preferred national window and door brand by homeowners across the country, Pella Corporation leads the industry in innovation and design. Founded in 1925, today the Pella Family of Brands encompasses a robust product offering sold and installed through various channels. We are a growing, privately owned company with 20 manufacturing locations and over 10,000 team members in the U.S. and Canada. Pella is consistently recognized as a great place to work by Newsweek, Forbes and Glassdoor, having most recently been named to America’s Greatest Workplaces for Diversity by Newsweek in 2024, as well as Forbes' 2024 Best Employers for Women and Best-In-State Employer in Iowa. We have also received numerous accolades for innovation and design, including Fast Company’s Best Workplaces for Innovators in 2024 and Most Innovative Manufacturers for 2022 and 2023.
At Pella, our team cares deeply, learns continuously and achieves results that go beyond. We encourage creative thinking that seeks out and includes diverse perspectives. And we empower you to do the work you’re most proud of — that’s why we offer individualized talent development plans, cross-functional experiences and opportunities for career advancement through personal and professional development.
With talent just like you, we are imagining, building and fighting for a brighter future for generations to come. Ready to find a career that sparks your passion?
Customer Program Manager Job Roles in Iowa
See all 57+ Customer Program Manager Jobs in Iowa
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Search Customer Program Manager Jobs in IowaCustomer Program Manager Jobs in Iowa: Frequently Asked Questions
Which companies in Iowa sponsor visas for customer program managers?
Des Moines-based employers are the most active sponsors for customer program manager roles in Iowa. Principal Financial Group, Meredith Corporation, and Wells Fargo's Iowa operations have histories of H-1B visa sponsorship for business and operations management positions. In Cedar Rapids, Quaker Oats (PepsiCo) and Transamerica also sponsor professional roles. Technology firms and health systems, including UnityPoint Health, round out the sponsoring employer pool.
Which visa types are most commonly used for customer program manager roles in Iowa?
The H-1B is the most common visa for customer program managers in Iowa, as the role typically requires a bachelor's degree in business, communications, or a related field and qualifies as a specialty occupation. L-1B visas apply when a multinational company transfers an employee with specialized knowledge. TN visas are an option for Canadian and Mexican nationals in qualifying business management categories under USMCA.
How to find customer program manager visa sponsorship jobs in Iowa?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to find customer program manager roles in Iowa without sorting through employers who don't sponsor. You can narrow results by state and role type to surface active openings at Des Moines financial firms, Cedar Rapids operations centers, and other Iowa employers who have demonstrated sponsorship history for program management positions.
Which cities in Iowa have the most customer program manager sponsorship opportunities?
Des Moines is the clear center of gravity for customer program manager roles in Iowa, driven by its concentration of insurance, financial services, and corporate headquarters. Cedar Rapids is the second-largest market, with manufacturing operations and financial back-office functions generating program management demand. Iowa City and Coralville, anchored by the University of Iowa health system, offer a smaller but consistent pipeline of client-facing program roles.
Are there any Iowa-specific considerations for customer program managers seeking visa sponsorship?
Iowa falls under the DOL's Midwest prevailing wage region, which generally reflects lower wage floors than coastal markets, though employers must still meet the required prevailing wage for the specific role and location. Iowa's economy is heavily weighted toward financial services, agriculture technology, and healthcare, so customer program manager candidates with experience in those sectors will find the strongest employer alignment with sponsoring organizations in the state.
What is the prevailing wage for sponsored customer program manager jobs in Iowa?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.