Customer Program Manager Visa Sponsorship Jobs in Iowa

FLSA Status: Exempt

Classification: Administrative Support

Immediate Supervisor: District Nutrition Program Manager

Job Summary: Assists in administering the multi-unit food service operation in compliance with federal and state regulations relating to School Child Nutritional Programs.

Hiring Specifications:

Education

• Eligible candidates must have one of the following qualifications:
• Bachelor's degree, or equivalent educational experience, with an academic major in a specific area.
• Bachelor’s degree in any major and at least five years of experience managing school nutrition programs.
• High school diploma (or GED) and ten or more years of school nutrition program experience.

Certification

• ServSafe certification required.

Experience

• Minimum of 3 years experience in food service operation and management, preferably in a public school district.

Skills, Knowledge & Abilities

• Extensive working knowledge of federal, state and county regulations regarding food service operations (i.e. USDA, FDA).
• Effective oral and written communication skills.
• Strong customer service skills.
• Ability to make decisions involving staff as well as decisions involving all phases of the food service program.
• Ability to establish, maintain and manage budgets.
• Ability to meet deadlines.
• Valid driver’s license.
• Ability to work effectively, cooperatively and respectfully with staff, parents and community members regardless of race, creed, color, gender, sexual orientation, gender identity, ethnic/national origin, religion, marital status, age, socio-economic status or disability.
• Ability to recognize sensitive issues and maintain confidentiality.
• Ability to handle adversity in an effective manner.
• Knowledge of OSHA laws and regulations with respect to food service staff.
• Knowledge of food preparation and serving equipment.
• Demonstrated record of commitment and sensitivity to affirmative action, equal opportunity and human rights.

Technology Requirements

• Word processing skills.
• Spreadsheet skills.
• Web navigation skills.
• E-mail management skills.
• Computer network knowledge applicable to the position.
• Knowledge of computer-related storage devices.
• Knowledge of computer security expectations.
• Knowledge of Infinite Campus.
• Knowledge of menu planning software.

Supervision of Others:

• Building managers
• Lunch associates, general workers and cooks

Personal Contacts:

• All district personnel, parents and students.
• Vendors.
• OSHA.
• Occupational health representatives.
• Department of Health.
• Department of Education.
• Wellness Committee

Job Duties:

• Develops, implements and maintains concession operations to meet customer needs.
• Examines records and reports regarding concessions operations to ensure solvency but non-profit status. Continually evaluates operation for efficiency and cost saving measures.
• Assesses customer preferences, industry trends and current research to develop a long range plan that facilitates continuous concessions services improvement.
• Conducts interviews for substitute food service staff and recommends hiring of all food service staff.
• Works with Cafe Managers to schedule subs as needed.
• Develops and maintains job descriptions and job postings for all food service positions.
• Monitors the supervision and evaluation of food service staff by facility managers.
• Assists the District Program Manager in evaluating kitchen managers.
• Plans and directs in-service workshops and training programs for food service personnel, including safety and ServSafe training.
• Conducts monthly operation site visits to food service facilities to ensure compliance with standard operating practices.
• Follows district safety procedures and ensures compliance by all food service staff.
• Establishes standards for the food service satellite operation.
• Establishes and coordinates procedures for food service equipment maintenance, repair and replacement.
• Monitors inventory of food, supplies and equipment, processing orders as necessary.
• Works in conjunction with the District Program Manager to secure bid awards for food, supplies and equipment.
• Participates in the planning and development of food service facility layouts and equipment specifications.
• Maintains satisfactory and harmonious working relationships with the public, students and all staff.
• Establishes and maintains effective relationships with food service vendors.
• Assists the District Program Manager in developing and administering the food service budget.
• Assists the District Program Manager in developing and maintaining a food service procedural handbook.
• Works with the District Nutrition Program Manager in developing recipes, menus and maintaining computer nutritional software programs.
• Acts as back-up for the District Nutrition Program Manager.
• Performs other duties as assigned.

Physical Requirements:

NEVER

0%

OCCASIONAL

1-32%

FREQUENT

33-66%

CONSTANT

67%+

A.

Standing

X

B.

Walking

X

C.

Sitting

X

D.

Bending/Stooping

X

E.

Pushing/Pulling

X

F.

Reaching

X

G.

Climbing/Stairs

X

H.

Driving

X

I.

Lifting

up to 50 lbs.

J.

Carrying

up to 50 feet

K.

Manual Dexterity Tasks

Telephone

X

Computer

X

Other (cell phone)

X

L.

Working Conditions

Inside

X

Outside

X

Extremes in temp/humidity

X

Additional requirements: Successful completion of post-offer drug screening and physical as well as background check.

Terms of Employment: 225 day contract per Board policy and administrative guidelines.

Date Last Revised: 4/1/26