Customer Program Manager Visa Sponsorship Jobs in Oregon
Oregon's customer program manager roles are concentrated in the Portland metro area, with major employers like Nike, Intel, and Adidas operating regional and global headquarters there. Corvallis and Eugene add technology and manufacturing demand. International candidates pursuing visa sponsorship will find the state's tech-forward and consumer goods sectors among the most active.
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Get Access To All JobsINTRODUCTION
In the Global Products Group, we are dedicated to excellence in the design and engineering of Lam’s etch and deposition products. We drive innovation to ensure our cutting-edge solutions are helping to solve the biggest challenges in the semiconductor industry.
The impact you’ll make
Oversees the technical support of company customers by field engineers, technicians, and support specialists, who are diagnosing, troubleshooting, and repairing one or more of the following: complex electro/mechanical equipment, sophisticated computer systems, software systems/applications, or networking and wireless networking systems. Supervises engineers that respond to situations where standard procedures have failed to isolate or fix problems in non-functioning equipment systems or software. Establishes and maintains lines of communication with design engineering and software development on design, reliability and maintenance issues. Ensures that engineers are current with the latest upgrades and/or new releases. May be involved in customer installation and training programs. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
What you’ll do
- Define and execute global product support strategies aligned with business goals and product roadmaps
- Ensure readiness for product launches, including service capability, documentation, and training
- Drive standardization of support processes across regions to ensure consistent customer experience
- Lead support activities across the full product lifecycle: installation, ramp, high-volume manufacturing, upgrades, and end-of-life management
- Ensure procedures, best-known methods (BKMs), and documentation meet product performance and serviceability requirements
- Partner with product engineering to influence design improvements based on field feedback
- Own and drive resolution of complex, cross-functional technical issues impacting product performance, yield, or reliability
- Establish structured escalation processes and ensure timely closure of high-impact issues
- Lead root cause analysis and corrective action (RCCA) processes across global teams
- Partner with field service teams to improve installation quality, uptime, and service efficiency
- Monitor customer feedback and field performance data to identify systemic issues and improvement opportunities
- Work closely with product engineering, manufacturing, supply chain, and quality teams to drive product improvements
- Support new product introduction (NPI) by ensuring support readiness and smooth transition from development to production
- Align with supply chain and factory teams to resolve product-related shortages, defects, and performance gaps
- Define and track KPIs such as tool uptime, MTBF, field failure rates, response time, and customer satisfaction
- Drive continuous improvement initiatives focused on reliability, serviceability, and cost reduction
- Implement structured methodologies (e.g., Lean, Six Sigma, DFx) to improve product and support processes
- Standardize troubleshooting methodologies and knowledge management systems across regions
- Lead and develop a global team of product support engineers and specialists
- Establish clear roles, responsibilities, and performance expectations
- Foster a culture of accountability, customer focus, and technical excellence
This role requires international travel of approximately 10% - 15%, depending on business needs and project demands.
Who we’re looking for
- Bachelor’s degree or equivalent with 6-8 years of management experience. An advanced degree preferred.
- 10–15 years of experience in product support, engineering, or field service in a high-tech manufacturing environment
- 5+ years of leadership experience managing global or cross-regional teams
- Strong technical expertise in product lifecycle support, troubleshooting, and root cause analysis
- Experience working across product development, manufacturing, and field operations
- Excellent problem-solving, communication, and stakeholder management skills
Preferred qualifications
- Experience in semiconductor equipment, capital equipment, or advanced manufacturing environments
- Experience managing global customer escalations and high-impact field issues
- Strong understanding of product development and release processes (PDR) and NPI transitions
- Experience with reliability engineering and serviceability design principles
- Familiarity with data analytics tools and systems for performance monitoring
LOCATION
Location: Tualatin-OR
Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
Our Perks and Benefits
At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.
INTRODUCTION
In the Global Products Group, we are dedicated to excellence in the design and engineering of Lam’s etch and deposition products. We drive innovation to ensure our cutting-edge solutions are helping to solve the biggest challenges in the semiconductor industry.
The impact you’ll make
Oversees the technical support of company customers by field engineers, technicians, and support specialists, who are diagnosing, troubleshooting, and repairing one or more of the following: complex electro/mechanical equipment, sophisticated computer systems, software systems/applications, or networking and wireless networking systems. Supervises engineers that respond to situations where standard procedures have failed to isolate or fix problems in non-functioning equipment systems or software. Establishes and maintains lines of communication with design engineering and software development on design, reliability and maintenance issues. Ensures that engineers are current with the latest upgrades and/or new releases. May be involved in customer installation and training programs. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
What you’ll do
- Define and execute global product support strategies aligned with business goals and product roadmaps
- Ensure readiness for product launches, including service capability, documentation, and training
- Drive standardization of support processes across regions to ensure consistent customer experience
- Lead support activities across the full product lifecycle: installation, ramp, high-volume manufacturing, upgrades, and end-of-life management
- Ensure procedures, best-known methods (BKMs), and documentation meet product performance and serviceability requirements
- Partner with product engineering to influence design improvements based on field feedback
- Own and drive resolution of complex, cross-functional technical issues impacting product performance, yield, or reliability
- Establish structured escalation processes and ensure timely closure of high-impact issues
- Lead root cause analysis and corrective action (RCCA) processes across global teams
- Partner with field service teams to improve installation quality, uptime, and service efficiency
- Monitor customer feedback and field performance data to identify systemic issues and improvement opportunities
- Work closely with product engineering, manufacturing, supply chain, and quality teams to drive product improvements
- Support new product introduction (NPI) by ensuring support readiness and smooth transition from development to production
- Align with supply chain and factory teams to resolve product-related shortages, defects, and performance gaps
- Define and track KPIs such as tool uptime, MTBF, field failure rates, response time, and customer satisfaction
- Drive continuous improvement initiatives focused on reliability, serviceability, and cost reduction
- Implement structured methodologies (e.g., Lean, Six Sigma, DFx) to improve product and support processes
- Standardize troubleshooting methodologies and knowledge management systems across regions
- Lead and develop a global team of product support engineers and specialists
- Establish clear roles, responsibilities, and performance expectations
- Foster a culture of accountability, customer focus, and technical excellence
This role requires international travel of approximately 10% - 15%, depending on business needs and project demands.
Who we’re looking for
- Bachelor’s degree or equivalent with 6-8 years of management experience. An advanced degree preferred.
- 10–15 years of experience in product support, engineering, or field service in a high-tech manufacturing environment
- 5+ years of leadership experience managing global or cross-regional teams
- Strong technical expertise in product lifecycle support, troubleshooting, and root cause analysis
- Experience working across product development, manufacturing, and field operations
- Excellent problem-solving, communication, and stakeholder management skills
Preferred qualifications
- Experience in semiconductor equipment, capital equipment, or advanced manufacturing environments
- Experience managing global customer escalations and high-impact field issues
- Strong understanding of product development and release processes (PDR) and NPI transitions
- Experience with reliability engineering and serviceability design principles
- Familiarity with data analytics tools and systems for performance monitoring
LOCATION
Location: Tualatin-OR
Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
Our Perks and Benefits
At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.
Customer Program Manager Job Roles in Oregon
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Search Customer Program Manager Jobs in OregonCustomer Program Manager Jobs in Oregon: Frequently Asked Questions
Which companies sponsor visas for customer program managers in Oregon?
Nike, Intel, Adidas, and Daimler Trucks North America are among Oregon-based employers with established H-1B visa sponsorship histories. Portland's growing technology sector also includes companies like Precision Castparts and several mid-size software firms. Sponsorship activity is most consistent at large multinationals with dedicated HR and legal infrastructure to manage petition filings.
Which visa types are most common for customer program managers in Oregon?
The H-1B is the most common work visa for customer program manager roles in Oregon, as the position generally qualifies as a specialty occupation requiring a bachelor's degree in business, marketing, or a related field. Candidates from Australia may qualify for the E-3 visa, and those from Canada or Mexico may use the TN visa under the business analyst or management consultant categories, subject to role-specific review.
How to find customer program manager visa sponsorship jobs in Oregon?
Migrate Mate filters job listings specifically by visa sponsorship willingness, making it straightforward to identify Oregon employers actively hiring customer program managers who need work authorization. Rather than sorting through general postings, you can search by role and state to surface companies with a verified track record of sponsoring international candidates in program and account management functions.
Which cities in Oregon have the most customer program manager sponsorship jobs?
Portland accounts for the majority of customer program manager sponsorship opportunities in Oregon, driven by the concentration of corporate headquarters and regional offices across technology, consumer goods, and manufacturing industries. Beaverton, home to Nike's world headquarters, is a secondary hub. Hillsboro, where Intel operates significant facilities, also generates demand for program and account management roles with sponsorship potential.
Are there any state-specific considerations for customer program managers pursuing sponsorship in Oregon?
Oregon does not impose state-level visa sponsorship requirements beyond federal obligations, but employers must comply with Department of Labor prevailing wage rules when filing Labor Condition Applications for H-1B petitions. Portland's technology and consumer brand sectors drive most sponsorship volume. Oregon State University and the University of Oregon produce graduates who enter program management pipelines, and some employers have existing international hiring infrastructure as a result.
What is the prevailing wage for sponsored customer program manager jobs in Oregon?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.