Customer Program Manager Visa Sponsorship Jobs in New York

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Job Location (Full Address):

30 Corporate Woods, Brighton, New York, United States of America, 14623

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

900080 ISD Clinicals

Work Shift:

UR - Day (United States of America)

Range:

UR URG 114

Compensation Range:

$86,900.00 - $130,300.00

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

Manages team responsible for evaluating, recommending, planning, directing and coordinating information applications, systems and technologies to improve operations, clinical care, use of resources and billing and accounts receivables. Directs assigned groups, projects and activities. Responsible for hiring, performance reviews and personal development of staff.

ESSENTIAL FUNCTIONS

• Serves as primary liaison for the electronic health record applications/information system. Completes the functional design and directs the build of the applications. Manages all phases of assigned projects and coordinates personnel and other resources as required for the completion of the project. Coordinates all issues that arise. Directs work, provides feedback on performance, provides coaching and mentoring, onboards new employees and contributes to performance improvement plans when necessary.
• Directs stakeholders and SME’s in reviewing software changes. Coordinates software updates and changes. Directs the review and testing of new releases. Reviews requested enhancements. Collects information regarding potential system enhancement needs. Presents details of specifications as prepared by analysts. Analyzes data conversion needs.
• Works with vendor representatives, other IT teams and departments to ensure the system meets end-user needs. Coordinates in-depth analysis of workflows, data collection, report details and other technical issues associated with Epic software. Investigates preferred choices of end users. Responds to system technical questions.
• Analyzes business operations and implements LEAN operational improvements. Prioritizes and implements requested changes to the system. Analyzes new functionality in new releases to determine how it should be used.
• Develops and documents internal operational procedures to use in conjunction with EHR applications. Follows established change control processes and procedures for the system. Coordinates work across teams to meet URMC strategic goals.
• Coordinates with other applications and vendor support for successful completion of upgrades. Escalates as appropriate to leadership relative to URMC strategic initiatives.
• Develops integrated strategies and work plans. Manages completion of team activities as documented in the work plan. Directs and guides the activities of assigned staff, and in conjunction with the Project Director, participates in the recruitment, staffing decisions, performance evaluations and other personnel actions.
• Utilizes effective communication and problem-solving skills to meet customer needs. Creates structure that promotes teamwork, collaboration and a positive environment that welcomes debate and discussion.
• Models best practice for clinical and operational customers and others on the team, including precepting staff at all levels. Collaborates with operational governance in priority setting for URMC. Represents the department at the customer and organizational level.
• Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• Bachelor's degree and 5 years of relevant experience required
• Or equivalent combination of education and experience
• 2 years of supervisory experience preferred

KNOWLEDGE, SKILLS AND ABILITIES

• Strong attention to detail, ability to develop creative solutions to complex problems and developed critical thinking skills required
• Ability to lead meetings, prioritize, resolve conflicts, maintain issues lists and work to a project plan required
• Strong communication and follow-up skills required
• Detail-oriented and an ability to probe for information to fully understand the needs of the organization and user community required
• Some familiarity with Meaningful Use (ARRA), TJC and HIPAA and Billing regulations preferred

LICENSES AND CERTIFICATIONS

• EPIC - EPIC Certification upon hire required

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.