Customer Program Manager Visa Sponsorship Jobs in Ohio
Ohio's customer program manager roles are concentrated in Columbus, Cleveland, and Cincinnati, where major employers like JPMorgan Chase, Nationwide, and Procter & Gamble regularly hire for client-facing program leadership. The state's financial services, insurance, and consumer goods sectors drive consistent demand, with several Fortune 500 headquarters creating recurring sponsorship opportunities for qualified international candidates.
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Get Access To All JobsBuild an Aviation Career You’re Proud Of
At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term.
As the Program Manager, Customer Experience, you will be responsible for achieving, monitoring, and reporting on strategic, operational and financial objectives of all program(s) for assigned strategic customer accounts, including engine component MRO activities. Proactively engage in cross-functional processes to deliver long-term margin maximization for key contracts and produce high levels of customer satisfaction that drive business growth.
What you'll do:
- Establish and demonstrate “customer-centric” global account team leadership that produces a high level of customer satisfaction and profitable growth.
- Utilize an integrated business-wide performance dashboard to identify issues requiring improvement to increase margin expansion.
- Identify and drive actions needed to fulfill contractual KPI’s across key functional disciplines (including operations/quality/finance/customer service) while fostering positive customer relationships and adhering to internal policies and contractual requirements.
- Collaborate closely with Sales personnel regarding key growth initiatives, including market research-based programs to expand existing market share and capture new opportunities.
- Establish strategic plans for bid development on new programs, contract extensions and amendments.
- Coordinate execution of negotiated contract terms, lead concessions negotiations associated with warranties, damaged/lost parts, penalties, rotables, etc., and support resolution of account receivable issues.
- Support cross-functional Annual Operating Plan (AOP) process to set annual financial goal.
- Establish, document and continuously improve processes that impact Customer Experience.
- Manage turnaround projects across complex systems, proven ability to optimize workflows, drive cross-functional coordination, and deliver high-quality outcomes within defined schedules.
Basic Qualifications
- A minimum of 10 years aviation experience (Manufacturing (OEM) and or/MRO).
- A minimum of 10 years of experience in Customer Facing, Business Development, Sales, Strategy, or Operations roles.
- Bachelor’s degree in engineering, business or equivalent education/experience.
Desired Skills
- Experience in aircraft engine systems, repair and maintenance workflows, and alignment with diverse customer specifications and operational needs.
- Demonstrated excellence in program management by overseeing complex, cross-functional initiatives from inception to completion.
- Unyielding integrity & ability to maintain composure in a high pressure, rapidly changing environment.
- Strong planning, organizational, analytical, interpersonal, decision making, oral and written communication skills.
- Strong negotiation, conflict resolution and customer service skills.
- Familiarity with MS Office, Salesforce, PowerBI and/or ability to learn additional software applications as required.
- Willingness to travel as needed to customer sites and intra-company facilities.
- Demonstrated business acumen, ability to generate business cases and execute financial plans.
- MBA preferred.
- Demonstrated accelerated career progression through increasing levels of responsibility, driven by performance excellence, leadership initiative, and cross-functional impact.
Build an Aviation Career You’re Proud Of
At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term.
As the Program Manager, Customer Experience, you will be responsible for achieving, monitoring, and reporting on strategic, operational and financial objectives of all program(s) for assigned strategic customer accounts, including engine component MRO activities. Proactively engage in cross-functional processes to deliver long-term margin maximization for key contracts and produce high levels of customer satisfaction that drive business growth.
What you'll do:
- Establish and demonstrate “customer-centric” global account team leadership that produces a high level of customer satisfaction and profitable growth.
- Utilize an integrated business-wide performance dashboard to identify issues requiring improvement to increase margin expansion.
- Identify and drive actions needed to fulfill contractual KPI’s across key functional disciplines (including operations/quality/finance/customer service) while fostering positive customer relationships and adhering to internal policies and contractual requirements.
- Collaborate closely with Sales personnel regarding key growth initiatives, including market research-based programs to expand existing market share and capture new opportunities.
- Establish strategic plans for bid development on new programs, contract extensions and amendments.
- Coordinate execution of negotiated contract terms, lead concessions negotiations associated with warranties, damaged/lost parts, penalties, rotables, etc., and support resolution of account receivable issues.
- Support cross-functional Annual Operating Plan (AOP) process to set annual financial goal.
- Establish, document and continuously improve processes that impact Customer Experience.
- Manage turnaround projects across complex systems, proven ability to optimize workflows, drive cross-functional coordination, and deliver high-quality outcomes within defined schedules.
Basic Qualifications
- A minimum of 10 years aviation experience (Manufacturing (OEM) and or/MRO).
- A minimum of 10 years of experience in Customer Facing, Business Development, Sales, Strategy, or Operations roles.
- Bachelor’s degree in engineering, business or equivalent education/experience.
Desired Skills
- Experience in aircraft engine systems, repair and maintenance workflows, and alignment with diverse customer specifications and operational needs.
- Demonstrated excellence in program management by overseeing complex, cross-functional initiatives from inception to completion.
- Unyielding integrity & ability to maintain composure in a high pressure, rapidly changing environment.
- Strong planning, organizational, analytical, interpersonal, decision making, oral and written communication skills.
- Strong negotiation, conflict resolution and customer service skills.
- Familiarity with MS Office, Salesforce, PowerBI and/or ability to learn additional software applications as required.
- Willingness to travel as needed to customer sites and intra-company facilities.
- Demonstrated business acumen, ability to generate business cases and execute financial plans.
- MBA preferred.
- Demonstrated accelerated career progression through increasing levels of responsibility, driven by performance excellence, leadership initiative, and cross-functional impact.
Customer Program Manager Job Roles in Ohio
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Search Customer Program Manager Jobs in OhioCustomer Program Manager Jobs in Ohio: Frequently Asked Questions
Which companies in Ohio sponsor visas for customer program managers?
Ohio-headquartered companies with documented H-1B visa sponsorship histories in program management include JPMorgan Chase and Huntington Bancshares in Columbus, KeyBank and Sherwin-Williams in Cleveland, and Procter & Gamble and Fifth Third Bank in Cincinnati. Large consulting firms with Ohio offices, including Accenture and Deloitte, also regularly sponsor international candidates for customer-facing program management roles.
What visa types are most commonly used for customer program manager roles in Ohio?
The H-1B is the most common visa for customer program managers in Ohio, as the role typically qualifies as a specialty occupation requiring a bachelor's degree in business, management, or a related field. Candidates already holding L-1 visa intracompany transferee status through multinational employers with Ohio offices represent another pathway. TN visa status is available to Canadian and Mexican nationals where the role maps to a qualifying TN occupation category.
Which Ohio cities have the most customer program manager visa sponsorship jobs?
Columbus leads sponsorship activity for customer program managers, driven by its dense concentration of financial services, insurance, and technology employers. Cleveland and Cincinnati follow, supported by banking headquarters, consumer goods companies, and healthcare systems. Dayton and Toledo see more limited activity but have sponsoring employers in manufacturing and logistics sectors. Remote-eligible roles posted by Ohio-based companies also broaden geographic options.
How to find customer program manager visa sponsorship jobs in Ohio?
Migrate Mate is built specifically for international candidates and filters customer program manager roles in Ohio by visa sponsorship eligibility, saving significant time compared to general job searches. On Migrate Mate, you can browse active Ohio postings from employers with established sponsorship track records, helping you focus applications on companies already familiar with the H-1B and other work visa processes for program management positions.
Are there any Ohio-specific factors that affect visa sponsorship for customer program managers?
Ohio's prevailing wage requirements for H-1B positions are determined by the Department of Labor based on the specific metropolitan area, meaning Columbus, Cleveland, and Cincinnati each have distinct wage benchmarks for program management roles. Ohio State University, Case Western Reserve, and other state universities produce a steady pipeline of OPT-eligible graduates who transition into customer program manager roles, making employers in the state generally familiar with work authorization processes.
What is the prevailing wage for sponsored customer program manager jobs in Ohio?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.