Customer Program Manager Visa Sponsorship Jobs in Maryland
Customer program manager roles in Maryland are concentrated around the Baltimore metro, Bethesda, and the DC suburbs, where federal contractors, defense technology firms, and cybersecurity companies actively hire. Employers like Leidos, Booz Allen Hamilton, and Perspecta have sponsored international workers in program management functions, making Maryland a viable target for candidates seeking visa sponsorship.
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Get Access To All JobsINTRODUCTION
ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You'll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won't just contribute. You'll make things happen–fast.
ROLE AND RESPONSIBILITIES
The Principal Customer Onboarding Manager is responsible for leading the successful delivery of ZoomInfo's most complex, strategic customer onboarding programs. Acting as the overall implementation lead, this role drives project governance, cross-functional execution, risk management, and executive communication to ensure customers achieve rapid time-to-value and long-term adoption. In addition to leading strategic implementations, this role establishes delivery standards, mentors onboarding teams, and continuously improves onboarding methodologies for enterprise deployments.
What You'll Do:
Program & Project Leadership
- Serve as the overall project lead for ZoomInfo's most strategic and complex customer onboarding engagements.
- Develop comprehensive implementation plans, including project scope, milestones, dependencies, resource planning, risk mitigation, and success criteria.
- Drive execution across multiple concurrent enterprise onboarding programs while balancing customer outcomes, timelines, quality, and business priorities.
- Facilitate recurring project governance meetings, executive status reviews, and stakeholder communications throughout the implementation lifecycle.
- Identify, manage, and proactively resolve project risks, issues, dependencies, and scope changes.
Cross-Functional Program Management
- Coordinate execution across Customer Success, Solutions Engineering, Professional Services, Product, Learning & Development, Sales, and Technical Implementation teams.
- Own cross-functional accountability to ensure deliverables are completed on schedule and implementation milestones remain on track.
- Establish clear decision points, escalation paths, and governance processes for complex customer implementations.
Operational Excellence
- Own project documentation, implementation plans, milestones, and customer communications within Salesforce and other project management systems.
- Standardize implementation artifacts, project plans, playbooks, and delivery frameworks to improve consistency across Custom Onboarding.
- Lead continuous improvement initiatives that enhance implementation quality, efficiency, and customer experience.
- Develop reporting and executive dashboards to communicate project health, progress, risks, and outcomes.
Strategic Leadership
- Partner with Product to influence roadmap priorities based on enterprise customer implementation feedback and recurring deployment challenges.
- Serve as the subject matter expert for enterprise onboarding methodologies, deployment strategies, and implementation best practices.
- Mentor onboarding managers by sharing project management best practices, implementation frameworks, and customer engagement strategies.
- Lead team enablement initiatives, including coaching sessions, project reviews, and knowledge-sharing forums.
- Partner with leadership to define, document, and evolve processes supporting complex onboarding motions.
BASIC QUALIFICATIONS
- 7+ years of experience leading complex customer implementations, enterprise onboarding, program management, professional services, or customer success within a SaaS environment.
- Bachelor's Degree in business or a related field strongly preferred.
- Ability to manage multiple competing priorities, rapidly adapt and respond to customer requests and timeline changes.
- Highly collaborative, organized, and execution-oriented with strong presentation skills.
- Excellent project management skills with an emphasis on attention to detail, timelines, and quality of work.
- Excellent problem-solving skills and ability to be flexible to project situations. Ability to research, analyze and provide a solution to newly identified issues.
- Experience developing, installing, training, and/or supporting B2B solutions (previous experience with ZoomInfo and/or ZoomInfo certification strongly preferred).
- Highly familiar with Salesforce CRM.
- Able to be successful in a fast-paced environment that rewards hard work and self-motivation.
- Superior relationship and communication skills (both verbal and written).
- Demonstrated experience leading enterprise, cross-functional implementation programs involving multiple stakeholders and executive sponsors.
- Proven ability to manage project scope, timelines, risks, dependencies, and executive communications.
- Experience creating project governance frameworks, implementation methodologies, or operational processes.
- Strong executive presence with the ability to influence stakeholders across technical and business organizations.
- Exceptional organizational and project management skills with experience managing multiple complex workstreams simultaneously.
COMPENSATION
- The US base salary range for this position is $100,000 - $130,000 + bonus + benefits
Actual compensation offered will be based on factors such as the candidate's work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process.
We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.
LI-
LI-Hybrid
About us:
ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.
ZoomInfo is committed to protecting your privacy when you apply for jobs with us. Please review our Job Applicant Privacy Notice for more details on how we handle your personal information.
ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.
ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.
For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.
INTRODUCTION
ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You'll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won't just contribute. You'll make things happen–fast.
ROLE AND RESPONSIBILITIES
The Principal Customer Onboarding Manager is responsible for leading the successful delivery of ZoomInfo's most complex, strategic customer onboarding programs. Acting as the overall implementation lead, this role drives project governance, cross-functional execution, risk management, and executive communication to ensure customers achieve rapid time-to-value and long-term adoption. In addition to leading strategic implementations, this role establishes delivery standards, mentors onboarding teams, and continuously improves onboarding methodologies for enterprise deployments.
What You'll Do:
Program & Project Leadership
- Serve as the overall project lead for ZoomInfo's most strategic and complex customer onboarding engagements.
- Develop comprehensive implementation plans, including project scope, milestones, dependencies, resource planning, risk mitigation, and success criteria.
- Drive execution across multiple concurrent enterprise onboarding programs while balancing customer outcomes, timelines, quality, and business priorities.
- Facilitate recurring project governance meetings, executive status reviews, and stakeholder communications throughout the implementation lifecycle.
- Identify, manage, and proactively resolve project risks, issues, dependencies, and scope changes.
Cross-Functional Program Management
- Coordinate execution across Customer Success, Solutions Engineering, Professional Services, Product, Learning & Development, Sales, and Technical Implementation teams.
- Own cross-functional accountability to ensure deliverables are completed on schedule and implementation milestones remain on track.
- Establish clear decision points, escalation paths, and governance processes for complex customer implementations.
Operational Excellence
- Own project documentation, implementation plans, milestones, and customer communications within Salesforce and other project management systems.
- Standardize implementation artifacts, project plans, playbooks, and delivery frameworks to improve consistency across Custom Onboarding.
- Lead continuous improvement initiatives that enhance implementation quality, efficiency, and customer experience.
- Develop reporting and executive dashboards to communicate project health, progress, risks, and outcomes.
Strategic Leadership
- Partner with Product to influence roadmap priorities based on enterprise customer implementation feedback and recurring deployment challenges.
- Serve as the subject matter expert for enterprise onboarding methodologies, deployment strategies, and implementation best practices.
- Mentor onboarding managers by sharing project management best practices, implementation frameworks, and customer engagement strategies.
- Lead team enablement initiatives, including coaching sessions, project reviews, and knowledge-sharing forums.
- Partner with leadership to define, document, and evolve processes supporting complex onboarding motions.
BASIC QUALIFICATIONS
- 7+ years of experience leading complex customer implementations, enterprise onboarding, program management, professional services, or customer success within a SaaS environment.
- Bachelor's Degree in business or a related field strongly preferred.
- Ability to manage multiple competing priorities, rapidly adapt and respond to customer requests and timeline changes.
- Highly collaborative, organized, and execution-oriented with strong presentation skills.
- Excellent project management skills with an emphasis on attention to detail, timelines, and quality of work.
- Excellent problem-solving skills and ability to be flexible to project situations. Ability to research, analyze and provide a solution to newly identified issues.
- Experience developing, installing, training, and/or supporting B2B solutions (previous experience with ZoomInfo and/or ZoomInfo certification strongly preferred).
- Highly familiar with Salesforce CRM.
- Able to be successful in a fast-paced environment that rewards hard work and self-motivation.
- Superior relationship and communication skills (both verbal and written).
- Demonstrated experience leading enterprise, cross-functional implementation programs involving multiple stakeholders and executive sponsors.
- Proven ability to manage project scope, timelines, risks, dependencies, and executive communications.
- Experience creating project governance frameworks, implementation methodologies, or operational processes.
- Strong executive presence with the ability to influence stakeholders across technical and business organizations.
- Exceptional organizational and project management skills with experience managing multiple complex workstreams simultaneously.
COMPENSATION
- The US base salary range for this position is $100,000 - $130,000 + bonus + benefits
Actual compensation offered will be based on factors such as the candidate's work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process.
We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.
LI-
LI-Hybrid
About us:
ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.
ZoomInfo is committed to protecting your privacy when you apply for jobs with us. Please review our Job Applicant Privacy Notice for more details on how we handle your personal information.
ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.
ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.
For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.
Customer Program Manager Job Roles in Maryland
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Search Customer Program Manager Jobs in MarylandCustomer Program Manager Jobs in Maryland: Frequently Asked Questions
Which companies sponsor visas for customer program managers in Maryland?
Federal contractors and technology firms make up the largest share of customer program manager sponsorship activity in Maryland. Companies such as Leidos, Booz Allen Hamilton, Northrop Grumman, and Jacobs Engineering have established HR infrastructure for sponsoring H-1B visa and other work visas. Large healthcare systems like Johns Hopkins Medicine and UMMS also hire customer program managers and have sponsored international candidates in similar roles.
Which visa types are most common for customer program manager roles in Maryland?
The H-1B is the most frequently used visa for customer program managers in Maryland, provided the role requires at least a bachelor's degree in a specific field such as business, information technology, or a related discipline. Candidates already in the U.S. on F-1 OPT or STEM OPT may begin working before an H-1B petition is filed. L-1 visa transfers are also used by multinational firms moving managers from overseas offices into Maryland-based positions.
Which cities in Maryland have the most customer program manager sponsorship jobs?
Bethesda and Rockville in Montgomery County generate the highest concentration of customer program manager openings tied to visa sponsorship, largely due to the federal contractor and biotech presence there. Baltimore is the second major hub, particularly in healthcare IT and defense technology. Annapolis and Columbia also have active hiring from government-adjacent technology and consulting firms seeking experienced program management professionals.
How to find customer program manager visa sponsorship jobs in Maryland?
Migrate Mate filters job listings specifically by visa sponsorship eligibility, so you can search customer program manager roles in Maryland without sorting through positions that exclude international candidates. The platform surfaces openings from federal contractors, healthcare organizations, and technology employers across Bethesda, Baltimore, and the DC suburbs. Filtering by location and role on Migrate Mate saves significant time compared to reviewing unfiltered job listings.
Are there any Maryland-specific considerations for customer program managers seeking visa sponsorship?
Maryland's heavy federal contractor presence means many customer program manager roles require security clearances, which are generally not accessible to non-US citizens or recent permanent residents. International candidates should prioritize roles with commercial clients or civilian-facing programs rather than cleared positions. Maryland also sits within a high-cost labor market, so Department of Labor prevailing wage requirements for H-1B filings reflect compensation levels in the Baltimore-Washington metropolitan area specifically.
What is the prevailing wage for sponsored customer program manager jobs in Maryland?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.