Customer Program Manager Visa Sponsorship Jobs in Washington
Washington is one of the strongest states for customer program manager roles with visa sponsorship, driven by a dense cluster of enterprise technology employers in the Seattle metro, including Microsoft, Amazon, Salesforce, and Tableau. Bellevue and Redmond extend that demand beyond Seattle proper, and the state's established tech ecosystem means sponsoring international program talent is common practice.
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Get Access To All Jobs1600 7th Avenue, Seattle, Washington 98101
Role Summary
This role is Hybrid in Seattle, WA
We are looking for a versatile, customer obsessed Program Manager to help drive the long-term strategy and operational foundation behind Nordstrom’s Top Customer experience and Credit & Payments support model.
You’ll be a true utility player—bringing structure to complex ideas, driving execution across teams, and helping improve the processes and experiences that matter most to customers.
What You’ll Do:
Program Execution & Enablement
- Influence strategy and turn into clear plans, milestones, and deliverables; organize and track work across multiple teams.
Customer Experience Advocacy
- Use feedback, complaints, and experience data to surface pain points and opportunities; advocate for solutions that reflect a premium service standard.
Process & Operational Improvement
- Map and refine workflows that support escalations, handoffs, and high-touch service; recommend changes that increase clarity, efficiency, and outcomes.
Lead Cross-Functional Collaboration
- Align partners across product, operations, stores, loyalty, and customer care; communicate progress, risks, and dependencies with clarity.
Required
- 3-5+ years in program management and/or project management.
- 3-5+ years in customer experience/operations roles with cross-functional scope.
- Previous exposure to project management practices, including managing multiple workstreams, coordinating across teams, & leading change-focused initiatives.
- Strong communication skills – able to translate operational details into clear, audience-appropriate updates and narratives.
- Comfort with ambiguity and change; willingness to try new approaches and pivot when needed.
- Passion for delivering exceptional customer experiences; bias for removing friction and elevating service.
- Passion for customer experience, service design, and efforts that elevate high-touch customer support.
Preferred
- Experience with service escalations, loyalty or credit products, or high-touch retail/hospitality environments.
- Background in process improvement, workflow documentation, and project management practices.
What Success Looks Like
- Increase revenue via high ticket sales + stylist support enablement.
- Drive cost savings through efficiency and automation.
- Reduced friction in customer/seller journeys and internal workflows.
- Measurable improvements in service outcomes and partner alignment.
- Identify and mitigate high-impact risks before they materialize.
- Design & execute operational optimization & efficiency.
- Ensure clear alignment on scope, timelines, and success criteria across teams.
- Identify new opportunities or levers that drive meaningful business value.
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.
© 2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Nordstrom keeps job postings open for at least one day after the posting date.
Pay Range Details
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
- $81,500.00 - $132,000.00 Annual
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf
Job Details
Job category
Date posted
04/09/2026
End posting date
Position type
Job ID
R-817433
Salary range
$81,500.00 - $132,000.00
1600 7th Avenue, Seattle, Washington 98101
Role Summary
This role is Hybrid in Seattle, WA
We are looking for a versatile, customer obsessed Program Manager to help drive the long-term strategy and operational foundation behind Nordstrom’s Top Customer experience and Credit & Payments support model.
You’ll be a true utility player—bringing structure to complex ideas, driving execution across teams, and helping improve the processes and experiences that matter most to customers.
What You’ll Do:
Program Execution & Enablement
- Influence strategy and turn into clear plans, milestones, and deliverables; organize and track work across multiple teams.
Customer Experience Advocacy
- Use feedback, complaints, and experience data to surface pain points and opportunities; advocate for solutions that reflect a premium service standard.
Process & Operational Improvement
- Map and refine workflows that support escalations, handoffs, and high-touch service; recommend changes that increase clarity, efficiency, and outcomes.
Lead Cross-Functional Collaboration
- Align partners across product, operations, stores, loyalty, and customer care; communicate progress, risks, and dependencies with clarity.
Required
- 3-5+ years in program management and/or project management.
- 3-5+ years in customer experience/operations roles with cross-functional scope.
- Previous exposure to project management practices, including managing multiple workstreams, coordinating across teams, & leading change-focused initiatives.
- Strong communication skills – able to translate operational details into clear, audience-appropriate updates and narratives.
- Comfort with ambiguity and change; willingness to try new approaches and pivot when needed.
- Passion for delivering exceptional customer experiences; bias for removing friction and elevating service.
- Passion for customer experience, service design, and efforts that elevate high-touch customer support.
Preferred
- Experience with service escalations, loyalty or credit products, or high-touch retail/hospitality environments.
- Background in process improvement, workflow documentation, and project management practices.
What Success Looks Like
- Increase revenue via high ticket sales + stylist support enablement.
- Drive cost savings through efficiency and automation.
- Reduced friction in customer/seller journeys and internal workflows.
- Measurable improvements in service outcomes and partner alignment.
- Identify and mitigate high-impact risks before they materialize.
- Design & execute operational optimization & efficiency.
- Ensure clear alignment on scope, timelines, and success criteria across teams.
- Identify new opportunities or levers that drive meaningful business value.
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.
© 2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Nordstrom keeps job postings open for at least one day after the posting date.
Pay Range Details
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
- $81,500.00 - $132,000.00 Annual
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf
Job Details
Job category
Date posted
04/09/2026
End posting date
Position type
Job ID
R-817433
Salary range
$81,500.00 - $132,000.00
Customer Program Manager Job Roles in Washington
See all 238+ Customer Program Manager Jobs in Washington
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Search Customer Program Manager Jobs in WashingtonCustomer Program Manager Jobs in Washington: Frequently Asked Questions
Which companies sponsor visas for customer program managers in Washington?
Microsoft, Amazon, Salesforce, Google, and T-Mobile are among the Washington employers with documented H-1B sponsorship histories for program management roles. Smaller enterprise SaaS companies headquartered in Seattle and Bellevue also regularly sponsor customer-facing program managers, particularly those managing strategic accounts or post-sales implementation. Sponsorship patterns vary by company size and hiring volume in any given year.
Which visa types are most common for customer program manager roles in Washington?
The H-1B is the most common visa category for customer program managers in Washington, as the role typically requires a bachelor's degree in business, communications, or a related field, meeting the specialty occupation standard. Candidates already authorized under OPT or STEM OPT through universities like the University of Washington are often sponsored into H-1B status by their Washington employer. L-1B transfers are also used when multinational companies move program managers from overseas offices.
Which cities in Washington have the most customer program manager sponsorship jobs?
Seattle accounts for the largest share of customer program manager sponsorship opportunities in Washington, followed closely by Bellevue and Redmond, which are home to Microsoft's headquarters and a dense network of enterprise technology firms. Kirkland and Issaquah have smaller but active hiring markets tied to tech campuses. Outside the Puget Sound metro, Spokane has limited but growing demand, primarily through regional enterprise software and healthcare technology employers.
How to find customer program manager visa sponsorship jobs in Washington?
Migrate Mate lets you filter customer program manager roles specifically by visa sponsorship availability and state, making it straightforward to identify Washington employers actively hiring international candidates. Because sponsorship intent isn't always listed on general job postings, using a dedicated platform like Migrate Mate saves time and focuses your search on companies that have confirmed willingness to sponsor. Filtering by the Seattle and Bellevue metro areas within Migrate Mate will surface the highest concentration of relevant openings.
Are there state-specific factors that affect visa sponsorship for customer program managers in Washington?
Washington's concentration of large technology employers means the H-1B prevailing wage determinations for program management roles reflect a competitive local market, which can make sponsorship more straightforward for employers already structured to pay at or above market rates. The University of Washington and Washington State University produce a significant pipeline of OPT-eligible graduates who transition into customer program manager roles at regional tech firms. Washington has no state income tax, which is a logistical consideration employers sometimes highlight when structuring compensation for sponsored employees.
What is the prevailing wage for sponsored customer program manager jobs in Washington?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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