Customer Program Manager Visa Sponsorship Jobs in Connecticut

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

The Manager of the Breast Center, Smilow at Bridgeport, oversees the clinical operations of the three Norma Pfriem Breast Center. This manager is responsible for integrating systems and resources of Park Ave Medical Center, the Yale Medical Group, NEMG and other constituents to form a unified multidisciplinary breast diagnostic and treatment center. The position reports directly to the Clinical Program Director of Smilow at Bridgeport but also has close association to the Executive Director/VP for Development and Co-Medical Directors of the Breast Center. The manager supervises professional and support staff involved in delivering care in the Breast Center and Breast Imaging areas, but also works with representatives from medical oncology, radiation oncology, reconstructive surgery, medical genetics, and pathology to coordinate care pathways and processes among the various specialties. This manager structures and manages activities to anticipate and respond to the impact of managed care and other market forces on health care delivery. The manager works to ensure that the Breast Center demonstrates superior outcomes, provides seamless delivery of care, and maintains competitive cost structures. The manager collaborates with others to achieve the program's strategic objectives and mission: excellent multidisciplinary patient care, teaching, research, and community service.

Responsibilities:

• Ensure that desired clinical services are rendered through timely, coordinated, multidisciplinary, cost effective and efficient processes.
• Achieve seamless delivery of service by appropriately involving colleagues, physicians, other customers, and staff to ensure commitment, communication and cross functional linkage.
• Collaborate in developing and implementing clinical databases and processes which achieve strategically relevant quality outcomes and data useful for clinical research and education.
• Oversee development of breast educational materials and programs for health professionals, patients and the public.
• Work with hospital and university marketing personnel and the media to ensure that the breast center is highly visible in the community.
• Work with the VP for Development/ED of NPBC to ensure that the breast center provides community service programs that increase knowledge about breast diseases, improve access to breast services, and reduce the pain and suffering from breast cancer in the region.
• Work with the hospital development offices to increase fundraising to support the clinical, research, and educational programs of the breast center.
• Develop a team of highly skilled professionals who are effectively utilized.
• Provide leadership and accomplish objectives through innovation.
• Ensure that all quality control, accreditation, and MQSA guidelines are performed, monitored, and adhered to without exception.
• Collaborate with medical leadership to design, develop, and implement clinically and fiscally responsive program philosophies, goals, and objectives.
• Ensure that clinical care is efficient and patient friendly, that appointments and procedures are scheduled within agreed upon time periods, and that appointments are coordinated so that patients can see multiple specialties at a single visit.
• Ensure that continuous quality improvement forms a basis for program activity.
• Formulate recommendations for programmatic change based on trends related to market demands, research, and changes in clinical practice.
• Ensure the establishment of evidence-based practice standards requiring excellence from all team members.
• Ensure that patients have access to clinical trials and the latest, state of the art, technology.
• Develop, administer, and communicate practices and procedures that are consistent with institutional policies and strategies.
• Understand and communicate all relevant regulatory standards to staff and physicians ensuring that standards are met or exceeded.
• Establish systems to ensure effective utilization and availability of equipment and supplies.
• Ensure that breast cancer resources are made available for clinical and translational research to improve diagnosis and treatment of breast disease.
• Ensure that educational programs regarding breast disease are carried out for health care professionals, students, patients, staff and the public.
• FISCAL MANAGEMENT
• Develops and manages a program budget to ensure the delivery of cost-effective, quality care.
• HUMAN RESOURCE MANAGEMENT
• Provides vision and leadership to staff in a collaborative environment that offers job satisfaction, recognition, and stimulates innovative thinking to accomplish goals and objectives.
• ORGANIZATIONAL LEADERSHIP
• Promotes the Breast Center to all customers by interpreting and communicating the program's mission and values, acting as a loyal, supportive, and informed spokesperson for the program, the physician practice and the Hospital.
• CUSTOMER SATISFACTION
• Develops customer relations standards reflecting excellence consistent with Hospital and University policy for internal/external customers in collaboration with medical leadership and appropriate departments.
• OUTCOMES MANAGEMENT
• Identifies and analyzes trends in customer service/satisfaction and provides leadership in resolving any negative trends.
• KEY INTERFACES
• The Manager of the Breast Center interacts primarily with the following external interfaces: Physicians, Patients, Families.
• DECISION MAKING AUTHORITY
• The Manager of the Breast Center has the authority to execute program vision, goals, and plans consistent with Hospital and University strategies and policy.

QUALIFICATIONS

Education

• Baccalaureate Degree in Nursing required and/or a Masters Degree in Nursing.
• Masters Degree Preferred
• Masters Degree Required as of 1/1/2021. The degree does not have to be in Nursing depending on whether the Bachelors Degree is a BSN. One of the two degrees (Bachelors or Masters) MUST BE IN NURSING.

Experience

Minimum of 5 years experience in oncology, either in a Cancer Center setting or an oncology practice. Significant operational and management skills required. Working knowledge of and experience with regulatory and TJC standards and requirements.

LICENSURE

Current Connecticut State RN Nursing licensure required. All eligible, nurse leaders must have one of the following nursing leadership certifications by December 31, 2028 and then be maintained:
- ANCC Basic (NE) Nurse Executive, or
- AONE (CNML) Certified Nurse Manager Leader

SPECIAL SKILLS

Demonstrated ability to direct a small but diverse work force in a busy ambulatory care environment. Demonstrated ability to manage multiple priorities. Excellent communication skills. Knowledge of and proficient in the operation and use of computer-based information systems, to facilitate all aspects of care delivery. Knowledgeable in budgeting and financing of breast centers (salaried and non-salaried). Knowledgeable of Quality Improvement processes, and capable of implementing concepts. Demonstrated ability to implement and support change required.

PHYSICAL DEMAND

Twenty four hour a day accountability for all operational aspects. Exposure to biohazards blood and body fluids. Prolonged standing, walking, and lifting required. Must be knowledgeable of hospital and YMG policies and practices.

EEO/AA/Disability/Veteran