Customer Program Manager Visa Sponsorship Jobs in Connecticut
Connecticut customer program managers work across insurance giants like Aetna and The Hartford in Hartford, financial services firms in Stamford, and defense contractors along the I-95 corridor. Several of these employers have established records of sponsoring work visas for skilled program management professionals. Opportunities are concentrated in Hartford and Fairfield counties.
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To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
With the Director of Protective Services & Parking manage and coordinate Yale-New Haven Hospital's parking and transit system; paying particular attention to the parking needs of patients, visitors, and staff in a cost effective manner. Oversee the daily business provided by the parking and transit vendors on site staff. Act as a liaison between customers and the on site vendors, when called upon. Familiarization with all points of the vendor contracts to ensure that Yale-New Haven Hospital is receiving all of the services that have been laid out in the contract. Work with parking and transit vendors making sure that they are following the hospitals guidelines regarding customer service and satisfaction. Continually refine and update the Hospitals Transportation Demand Management (TDM) program to maximize enrollment and reduce use of single occupancy vehicles.
Responsibilities:
- Meet regularly with the Director to discuss parking and budget issues, providing explanations for budget variances and an action plan to correct the variance.
- Continually monitor Transportation Demand Management strategies and work on ways to increase employee participation in the TDM program by refining the program as necessary. Implementing new strategies and ideas-appropriate and serving as a key leader with appropriate hospital community and other agencies.
- Manage and monitor shuttle routes and ridership to be certain that the Hospital is receiving the most cost effective service through ridership, routes and customer satisfaction.
- Address any/all customer reported complaints, making every effort to resolve issues in a timely and efficient manner, improve customer satisfaction through creative and innovative ideas.
- On a regular basis, meet with the parking and shuttle service management group to address customer concerns and the service that is provided.
- Frequently visit and spot check all parking, shuttle and valet locations ensuring that Yale-New Haven Hospital is receiving the level of service as it indicated in the contracts.
- In coordination with the Vice President and Director of Protective Services & Parking and Transit meet and act as a liaison for Yale-New Haven Hospital with the New Haven Parking Authority and the City of New Haven.
- In the case of an event where off site valet service or shuttle service is required; act as a liaison between the event coordinator and the vendor manager to ensure that quality and efficient service is provided.
- On a regular basis working with the vendor management and maintenance teams; visit valet and shuttle locations to be sure that everyone is in compliance with fire codes, Joint Commission and Yale-New Haven Hospital policies; as it relates to staging of vehicles, right of way and signage.
- When the time arises along with the Director and Yale-New Haven Hospital's purchasing department work on contract provisions to ensure that all of the Hospital's needs are met.
- Stay current with new trends by attending seminars and subscribing to literature as it pertains to parking and transit demands.
- Responds and acts on all other duties assigned by the Director of Protective Services and Parking & Transit.
- Serve as leader on Hospitals sustainability groups to reduce carbon footprint and related sustainability.
- Work with Contract Managers for the Parking and Shuttle services to design and implement training as needed; in an effort to ensure optimal customer service.
QUALIFICATIONS
Education
Bachelors Degree Required, Masters Degree in Public Administration, Urban /Transportation Planning or Business/Health Administration preferred
Experience
5-7 years of work experience. Parking management or equivalent professional experience managing a transportation/transit planning or operations agency or equivalent combination of education and experience preferred.
LICENSURE
Certified Parking Professional
SPECIAL SKILLS
Ability to manage multi-million dollar budget, vendor contracts and perform variance analysis. Strong communication and problem-solving skills.
EEO/AA/Disability/Veteran
Overview:
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
With the Director of Protective Services & Parking manage and coordinate Yale-New Haven Hospital's parking and transit system; paying particular attention to the parking needs of patients, visitors, and staff in a cost effective manner. Oversee the daily business provided by the parking and transit vendors on site staff. Act as a liaison between customers and the on site vendors, when called upon. Familiarization with all points of the vendor contracts to ensure that Yale-New Haven Hospital is receiving all of the services that have been laid out in the contract. Work with parking and transit vendors making sure that they are following the hospitals guidelines regarding customer service and satisfaction. Continually refine and update the Hospitals Transportation Demand Management (TDM) program to maximize enrollment and reduce use of single occupancy vehicles.
Responsibilities:
- Meet regularly with the Director to discuss parking and budget issues, providing explanations for budget variances and an action plan to correct the variance.
- Continually monitor Transportation Demand Management strategies and work on ways to increase employee participation in the TDM program by refining the program as necessary. Implementing new strategies and ideas-appropriate and serving as a key leader with appropriate hospital community and other agencies.
- Manage and monitor shuttle routes and ridership to be certain that the Hospital is receiving the most cost effective service through ridership, routes and customer satisfaction.
- Address any/all customer reported complaints, making every effort to resolve issues in a timely and efficient manner, improve customer satisfaction through creative and innovative ideas.
- On a regular basis, meet with the parking and shuttle service management group to address customer concerns and the service that is provided.
- Frequently visit and spot check all parking, shuttle and valet locations ensuring that Yale-New Haven Hospital is receiving the level of service as it indicated in the contracts.
- In coordination with the Vice President and Director of Protective Services & Parking and Transit meet and act as a liaison for Yale-New Haven Hospital with the New Haven Parking Authority and the City of New Haven.
- In the case of an event where off site valet service or shuttle service is required; act as a liaison between the event coordinator and the vendor manager to ensure that quality and efficient service is provided.
- On a regular basis working with the vendor management and maintenance teams; visit valet and shuttle locations to be sure that everyone is in compliance with fire codes, Joint Commission and Yale-New Haven Hospital policies; as it relates to staging of vehicles, right of way and signage.
- When the time arises along with the Director and Yale-New Haven Hospital's purchasing department work on contract provisions to ensure that all of the Hospital's needs are met.
- Stay current with new trends by attending seminars and subscribing to literature as it pertains to parking and transit demands.
- Responds and acts on all other duties assigned by the Director of Protective Services and Parking & Transit.
- Serve as leader on Hospitals sustainability groups to reduce carbon footprint and related sustainability.
- Work with Contract Managers for the Parking and Shuttle services to design and implement training as needed; in an effort to ensure optimal customer service.
QUALIFICATIONS
Education
Bachelors Degree Required, Masters Degree in Public Administration, Urban /Transportation Planning or Business/Health Administration preferred
Experience
5-7 years of work experience. Parking management or equivalent professional experience managing a transportation/transit planning or operations agency or equivalent combination of education and experience preferred.
LICENSURE
Certified Parking Professional
SPECIAL SKILLS
Ability to manage multi-million dollar budget, vendor contracts and perform variance analysis. Strong communication and problem-solving skills.
EEO/AA/Disability/Veteran
Customer Program Manager Job Roles in Connecticut
See all 88+ Customer Program Manager Jobs in Connecticut
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Search Customer Program Manager Jobs in ConnecticutCustomer Program Manager Jobs in Connecticut: Frequently Asked Questions
Which companies sponsor visas for customer program managers in Connecticut?
Hartford-based insurers like Aetna, The Hartford, and Cigna have sponsored work visas for program management roles. Stamford's financial services sector, including UBS and Synchrony Financial, also hires internationally for customer-facing program positions. Defense and aerospace firms along the I-95 corridor, including Raytheon and Sikorsky, round out the major sponsoring employer groups in the state.
Which visa types are most common for customer program manager roles in Connecticut?
The H-1B visa is the most common visa category for customer program managers in Connecticut, as the role typically requires a bachelor's degree in business, management, or a related field, meeting the specialty occupation standard. L-1B visas are also used when candidates transfer intracompany. Canadian and Mexican nationals sometimes qualify under TN visa status in management consultant or business analyst classifications, depending on the specific role definition.
Which cities in Connecticut have the most customer program manager sponsorship jobs?
Hartford leads the state given its concentration of insurance and financial services headquarters, making it the primary market for customer program manager roles with sponsorship potential. Stamford is the second-largest hub, driven by its financial services and media companies with global workforces. Bridgeport and New Haven also see activity, particularly from healthcare systems and professional services firms.
How to find customer program manager visa sponsorship jobs in Connecticut?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to identify Connecticut employers actively hiring customer program managers who will sponsor. You can search by role and state to surface openings at insurance carriers, financial institutions, and healthcare organizations in Hartford and Fairfield counties that have a documented history of sponsoring international candidates.
Are there any state-specific considerations for customer program manager roles and visa sponsorship in Connecticut?
Connecticut's concentration of insurance and financial services employers means customer program manager roles often require familiarity with regulated industries, which can strengthen a specialty occupation case for H-1B purposes. The state's proximity to New York also means some employers have regional footprints spanning both markets. University pipelines from UConn and Yale produce local talent, so international candidates benefit from demonstrating domain expertise in insurance, financial services, or healthcare.
What is the prevailing wage for sponsored customer program manager jobs in Connecticut?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.