Customer Program Manager Visa Sponsorship Jobs in Missouri
Missouri's customer program manager roles are concentrated in St. Louis and Kansas City, where companies like World Wide Technology, Cerner (Oracle Health), and major financial services firms regularly hire for client-facing program management. The state's strong healthcare IT and technology services sectors make it a consistent source of visa-sponsored positions in this field.
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Location
St. Louis, MO 63110
Scheduled Hours
40
Position Summary
The Enterprise Physical Operations, Infrastructure, Capital Programs & Real Estate (EPO) department at WashU provides integrated operational, infrastructure, planning, and facility services that support the university’s mission of excellence in education, research, patient care, and community engagement.
Guided by our PRIDE+ Core Values of Professionalism & Planning, Respect & Responsibility, Integrity & Integration, Dedication & Delivery, Excellence & Enterprise Alignment, and Accountability & Stewardship, EPO fosters a culture centered on collaboration, strategic partnership, innovation, accountability, and service excellence across the university enterprise.
EPO manages and supports 28 million gross square feet across 235+ buildings and associated infrastructure systems, encompassing academic, research, clinical, residential, administrative, and support facilities across the university’s campuses and operations. Our teams provide strategic leadership and operational expertise in facility management, infrastructure services, capital project delivery, real estate operations, planning, sustainability, engineering, maintenance, environmental services, public safety support, and enterprise operational services.
EPO creates and maintains safe, innovative, efficient, mission-driven environments that support our students, faculty, staff, patients, researchers, and community partners.
For additional information and to hear directly from members of our team, please visit: https://facilities.med.wustl.edu/Careers.
Leads development and advancement of the university's integrated capital renewal, deferred maintenance reduction, infrastructure reinvestment, and long-range facility stewardship strategy across academic, research, clinical, administrative, residential, and support portfolios. Serves as an enterprise integrator among Capital Programs, Physical Planning, Facilities Engineering, and Utilities & Critical Facilities to align investments with operational reliability, infrastructure resilience, regulatory compliance, sustainability, financial stewardship, and long-term institutional priorities. Develops a data-informed, risk-based renewal planning framework incorporating facility condition assessments, asset lifecycle forecasting, infrastructure reliability, capital forecasting, business continuity, space utilization, utility resilience, operational readiness, and institutional planning.
Job Description
Primary Duties & Responsibilities:
- Lead development and implementation of the enterprise capital renewal and infrastructure reinvestment strategy; develop multi-year renewal, modernization, and deferred maintenance reduction plans; establish lifecycle- and condition-based reinvestment plans; integrate renewal planning into 5-year and 10-year capital planning; balance preservation, modernization, reliability, affordability, and long-term asset performance.
- Oversee facility condition and infrastructure assessments; develop building investment summaries and risk-based prioritization methods; coordinate identification and prioritization of mechanical, electrical, plumbing, utility, life-safety, vertical transportation, envelope, research, emergency power, and other critical system needs; establish asset stewardship and repair-versus-replacement methodologies.
- Develop renewal forecasts, backlog analyses, funding recommendations, investment benchmarks, capital affordability models, and deferred maintenance reduction strategies; evaluate lifecycle costs, operational risks, total cost of ownership, and reinvestment alternatives; prepare executive summaries, investment analyses, portfolio reports, and capital planning recommendations.
- Support enterprise planning and governance frameworks; integrate renewal planning with campus master planning, infrastructure planning, operational readiness, and project delivery; participate in institutional capital planning committees and review groups; develop standards, policies, investment frameworks, and stewardship guidelines.
- Partner with Utilities & Critical Facilities leadership on reliability, resilience, redundancy, modernization, and long-range planning for chilled water, steam, electrical distribution, emergency power, water, telecommunications, and other critical utility systems; coordinate renewal planning with operations and maintenance to reduce disruption and enterprise risk.
- Support integration and optimization of Archibus, PMWeb, FCA systems, GIS, Workday, and related technologies; develop executive dashboards, portfolio analytics, infrastructure risk reporting, renewal investment summaries, facility condition metrics, lifecycle forecasts, and deferred maintenance reporting; improve reporting workflows and data governance.
- Engage schools, departments, faculty, operations leaders, finance teams, clinical and research stakeholders, and administrative partners; facilitate planning and prioritization discussions; translate technical information into business, operational, and financial considerations; build relationships, develop business cases, mentor staff, and lead through influence in a matrixed environment.
- Integrate sustainability, energy efficiency, resilience, carbon reduction, climate adaptation, emergency preparedness, and continuity-of-operations goals into renewal planning; support compliance with codes, accessibility requirements, environmental regulations, and institutional standards.
- Perform other duties as assigned.
Working Conditions:
Job Location/Working Conditions:
Normal office environment.
Physical Effort:
- Typically sitting at a desk or table.
- Repetitive wrist, hand or finger movement.
- Ability to move to on and off campus locations.
Equipment:
- Office equipment.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.
Required Qualifications
Education:
Bachelor’s degree or combination of education and/or experience may substitute for minimum education.
Certifications /Professional Licenses:
No specific certification/professional license is required for this position.
Work Experience:
Relevant Experience (5 Years)
Skills:
Not Applicable
Driver's License:
A driver's license is not required for this position.
More About This Job
Preferred Qualifications:
- Experience in a higher education environment.
- Ability to support leaders of the Office as needed in any way necessary to maintain a productive, energetic, efficient, and dynamic office.
- Ability to collaborate with others to provide assistance and offer leadership and expertise.
- Ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
- Ability to apply experience and judgment to plan and accomplish basic goals.
- MBA or advanced degree in Business Administration, Facilities Management, Planning, Engineering, or a related field.
- Professional certification such as PE, RA, PMP, FMP, SFP, CFM, LEED AP, or a related credential.
- Experience in higher education, healthcare, research, utility infrastructure, or critical facilities environments.
- Experience developing executive dashboards, enterprise reporting frameworks, and portfolio analytics.
- Familiarity with Archibus, PMWeb, Workday, FCA systems, GIS platforms, or comparable technologies.
- Knowledge of sustainability frameworks, infrastructure resilience planning, enterprise risk management, and integrated planning and governance models.
Preferred Qualifications
Education:
Master's degree
Certifications /Professional Licenses:
No additional certification/professional licenses unless stated elsewhere in the job posting.
Work Experience:
No additional work experience unless stated elsewhere in the job posting.
Skills:
Analytical Thinking, Confidentiality, Customer Service, Deadline Management, Leadership, Microsoft Office, Microsoft Outlook, Multitasking, Oral Communications, Organizational Commitment, Problem Solving, Professional Integrity, Project Administration, Project Coordination, Project Management Software (PMS), Sound Judgment, Strive for Excellence, Teamwork, Work Collaboratively, Working Independently, Written Communication
Grade
G13
Salary Range
$65,900.00 - $112,700.00 / Annually
The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.
Questions
For frequently asked questions about the application process, please refer to our External Applicant FAQ.
Accommodation
If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Benefits Statement
Personal
- Up to 22 days of vacation, 10 recognized holidays, and sick time.
- Competitive health insurance packages with priority appointments and lower copays/coinsurance.
- Take advantage of our free Metro transit U-Pass for eligible employees.
- WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness
- Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
Family
- We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
- WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/
EEO Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.
Customer Program Manager Job Roles in Missouri
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Search Customer Program Manager Jobs in MissouriCustomer Program Manager Jobs in Missouri: Frequently Asked Questions
Which companies sponsor visas for customer program managers in Missouri?
World Wide Technology in St. Louis is one of Missouri's most active H-1B visa sponsors and regularly hires customer program managers. Oracle Health (formerly Cerner) in Kansas City also has a strong sponsorship history for program management roles. Larger financial services firms and IT consulting companies operating out of both cities have filed LCAs for customer program manager positions in recent years.
Which visa types are most common for customer program managers in Missouri?
The H-1B is the most common visa for customer program manager roles in Missouri, provided the position requires a bachelor's degree or higher in a specific field such as business, computer science, or information systems. Applicants already holding L-1B or TN visa status sometimes transition into these roles as well. The role must qualify as a specialty occupation under USCIS standards for H-1B eligibility.
Which cities in Missouri have the most customer program manager sponsorship jobs?
St. Louis and Kansas City account for the overwhelming majority of customer program manager sponsorship activity in Missouri. St. Louis draws demand from technology services companies and healthcare organizations, while Kansas City's concentration of health IT, insurance, and financial services employers generates consistent openings. Smaller markets like Columbia have limited sponsorship activity for this specific role.
How to find customer program manager visa sponsorship jobs in Missouri?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to browse customer program manager roles in Missouri without sorting through employers who don't sponsor. You can narrow results by state and role type to focus on St. Louis and Kansas City opportunities. Migrate Mate's job board is built for international candidates, so all listed roles are from employers open to sponsoring work visas.
Are there any Missouri-specific considerations for customer program managers seeking visa sponsorship?
Missouri employers filing H-1B petitions for customer program managers must pay the Department of Labor's prevailing wage for the role in the relevant metropolitan area, which differs between St. Louis and Kansas City. Missouri's technology sector is anchored by large enterprise clients rather than venture-backed startups, so sponsoring employers tend to be established companies with structured immigration processes rather than early-stage firms with limited HR capacity.
What is the prevailing wage for sponsored customer program manager jobs in Missouri?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.