Customer Program Manager Visa Sponsorship Jobs in Massachusetts
Massachusetts is a strong market for customer program manager roles, with major employers concentrated in Greater Boston's life sciences, technology, and financial services sectors. Companies like HubSpot, Fidelity Investments, and Wayfair regularly hire for customer-facing program management positions. The state's deep talent pipeline from MIT, Harvard, and Northeastern supports active international hiring.
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Ready to join a team that’s all in? At Imprivata, we deliver unified access and security management programs that eliminate friction, empowering healthcare and mission-critical organizations to work smarter, faster, and more securely. We believe work can be more than a job or task—it’s a collective spirit; the type that emboldens creativity, embraces challenge, and fosters excitement. We are constantly raising the bar on what’s possible, owning the outcome of our triumphs and trials, staying nimble amidst change, and cultivating an environment where we win together. Here, your ideas matter, your differences are celebrated, and your work drives real results—for your career, your teammates, and our customers. When you join Imprivata, you embark on a shared journey of ambition and growth. We’re committed to building an inclusive workplace where everyone feels valued and supported. If you’re looking for a place to match your passion with purpose—and where every day you can make an impact—you’ll find it here.
We are seeking a Senior Customer Advocacy Program Manager to join our team for this hybrid opportunity out of our Waltham, MA office.
Job Summary
The Sr. Customer Advocacy Program Manager leads the vision, strategy, and execution of Imprivata’s Customer Reference and Advocacy Program within the Customer Marketing organization. This role defines and evolves the advocacy roadmap, systematically identifying and developing customer champions who support sales and drive measurable impact across marketing, renewal, and adoption goals. Blending strategic leadership with hands-on execution, the manager oversees day-to-day advocate engagement, program operations, and the creation of compelling customer success stories. The role partners cross-functionally with Sales, Customer Success, Community, Campaigns, Renewal, and Adoption teams to deliver a seamless, high-touch advocacy experience.
Duties And Responsibilities
- Define and evolve a comprehensive customer advocacy strategy aligned with company growth objectives.
- Establish program goals, KPIs, and scalable processes to increase advocacy participation and measurable impact.
- Integrate advocacy across the customer lifecycle, partnering with Sales and Customer Success to support pipeline growth, deal acceleration, retention, and adoption.
- Lead day-to-day operations of the advocacy program, including advocate identification, recruitment, engagement, and opportunity matching.
- Manage and optimize the customer reference database (e.g., SlapFive), ensuring data accuracy and alignment with sales needs.
- Deliver a high-touch, white-glove experience for all participating advocates.
- Develop compelling customer success stories and translate them into case studies, testimonials, videos, and other advocacy assets.
- Collaborate with Marketing to amplify customer stories across campaigns, digital channels, events, PR, and sales enablement materials.
- Build and sustain strong advocate relationships through advisory boards, user groups, and ongoing engagement strategies.
- Track, analyze, and report on program performance, using data-driven insights to optimize effectiveness and scale impact.
- Other duties as assigned and required.
Qualifications
- Bachelor’s degree in Marketing, Business, Communications, or a related field; MBA is a plus.
- 7+ years of experience in customer advocacy, customer success, or a related field within the B2B software industry.
- Solid comprehension of B2B software solutions and customer needs.
- Excellent communication and interpersonal skills with the ability to build strong relationships with customers and internal teams.
- Proven experience in developing and managing customer advocacy programs.
- Strong project management skills with the ability to manage multiple projects simultaneously.
- Ability to create compelling customer success stories and advocacy content.
- Data-driven mindset with the ability to analyze program performance and make data-informed decisions.
- Proficiency in CRM and customer advocacy tools (e.g., Salesforce, Influitive, ReferenceEdge).
This position offers a salary range of $140,000.00 to $150,000.00 (inclusive of variable compensation such as bonuses and incentives). In addition, more information about Imprivata’s benefit offerings can be found here. This salary range represents the high and low end of Imprivata’s salary range for this position. Actual salaries will vary and may be above or below the range based on various factors, such as a candidate’s location, skills, experience, and qualifications. At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!
Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Description
Ready to join a team that’s all in? At Imprivata, we deliver unified access and security management programs that eliminate friction, empowering healthcare and mission-critical organizations to work smarter, faster, and more securely. We believe work can be more than a job or task—it’s a collective spirit; the type that emboldens creativity, embraces challenge, and fosters excitement. We are constantly raising the bar on what’s possible, owning the outcome of our triumphs and trials, staying nimble amidst change, and cultivating an environment where we win together. Here, your ideas matter, your differences are celebrated, and your work drives real results—for your career, your teammates, and our customers. When you join Imprivata, you embark on a shared journey of ambition and growth. We’re committed to building an inclusive workplace where everyone feels valued and supported. If you’re looking for a place to match your passion with purpose—and where every day you can make an impact—you’ll find it here.
We are seeking a Senior Customer Advocacy Program Manager to join our team for this hybrid opportunity out of our Waltham, MA office.
Job Summary
The Sr. Customer Advocacy Program Manager leads the vision, strategy, and execution of Imprivata’s Customer Reference and Advocacy Program within the Customer Marketing organization. This role defines and evolves the advocacy roadmap, systematically identifying and developing customer champions who support sales and drive measurable impact across marketing, renewal, and adoption goals. Blending strategic leadership with hands-on execution, the manager oversees day-to-day advocate engagement, program operations, and the creation of compelling customer success stories. The role partners cross-functionally with Sales, Customer Success, Community, Campaigns, Renewal, and Adoption teams to deliver a seamless, high-touch advocacy experience.
Duties And Responsibilities
- Define and evolve a comprehensive customer advocacy strategy aligned with company growth objectives.
- Establish program goals, KPIs, and scalable processes to increase advocacy participation and measurable impact.
- Integrate advocacy across the customer lifecycle, partnering with Sales and Customer Success to support pipeline growth, deal acceleration, retention, and adoption.
- Lead day-to-day operations of the advocacy program, including advocate identification, recruitment, engagement, and opportunity matching.
- Manage and optimize the customer reference database (e.g., SlapFive), ensuring data accuracy and alignment with sales needs.
- Deliver a high-touch, white-glove experience for all participating advocates.
- Develop compelling customer success stories and translate them into case studies, testimonials, videos, and other advocacy assets.
- Collaborate with Marketing to amplify customer stories across campaigns, digital channels, events, PR, and sales enablement materials.
- Build and sustain strong advocate relationships through advisory boards, user groups, and ongoing engagement strategies.
- Track, analyze, and report on program performance, using data-driven insights to optimize effectiveness and scale impact.
- Other duties as assigned and required.
Qualifications
- Bachelor’s degree in Marketing, Business, Communications, or a related field; MBA is a plus.
- 7+ years of experience in customer advocacy, customer success, or a related field within the B2B software industry.
- Solid comprehension of B2B software solutions and customer needs.
- Excellent communication and interpersonal skills with the ability to build strong relationships with customers and internal teams.
- Proven experience in developing and managing customer advocacy programs.
- Strong project management skills with the ability to manage multiple projects simultaneously.
- Ability to create compelling customer success stories and advocacy content.
- Data-driven mindset with the ability to analyze program performance and make data-informed decisions.
- Proficiency in CRM and customer advocacy tools (e.g., Salesforce, Influitive, ReferenceEdge).
This position offers a salary range of $140,000.00 to $150,000.00 (inclusive of variable compensation such as bonuses and incentives). In addition, more information about Imprivata’s benefit offerings can be found here. This salary range represents the high and low end of Imprivata’s salary range for this position. Actual salaries will vary and may be above or below the range based on various factors, such as a candidate’s location, skills, experience, and qualifications. At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!
Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Customer Program Manager Job Roles in Massachusetts
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Search Customer Program Manager Jobs in MassachusettsCustomer Program Manager Jobs in Massachusetts: Frequently Asked Questions
Which companies sponsor visas for customer program managers in Massachusetts?
Technology and SaaS companies in the Greater Boston area are among the most active sponsors, including HubSpot, Salesforce, and Rapid7. Life sciences firms such as Biogen and Bristol Myers Squibb also hire customer program managers for clinical and commercial operations. Financial services companies like Fidelity Investments and State Street have sponsored these roles as well, particularly for enterprise-focused program management positions.
Which visa types are most common for customer program manager roles in Massachusetts?
The H-1B is the most common visa for customer program managers in Massachusetts, as the role typically qualifies as a specialty occupation requiring a bachelor's degree in business, communications, or a related field. Candidates with prior L-1B specialized knowledge transfers are also seen in large enterprise technology firms. Australians may be eligible for the E-3 visa, which follows a similar specialty occupation standard but has no lottery.
Which cities in Massachusetts have the most customer program manager sponsorship jobs?
Boston and Cambridge account for the largest concentration of customer program manager sponsorship opportunities, driven by the technology, biotech, and financial services industries headquartered there. Waltham and Burlington along the Route 128 corridor are also significant hubs, hosting the regional offices of large enterprise software and healthcare technology companies that regularly sponsor international candidates.
How to find customer program manager visa sponsorship jobs in Massachusetts?
Migrate Mate filters job listings specifically by visa sponsorship, making it easier to identify Massachusetts-based employers actively hiring customer program managers who will support work authorization. Rather than sorting through general job boards, you can browse roles confirmed to offer sponsorship, which is particularly useful for H-1B and E-3 candidates targeting Boston's technology and life sciences sectors.
Are there any state-specific considerations for customer program manager roles in Massachusetts?
Massachusetts employers must comply with federal prevailing wage requirements when filing H-1B petitions, and the state's high cost of living means wage floor compliance is closely tied to competitive market rates. Boston's dense concentration of university research institutions creates a strong local talent pipeline, so international candidates benefit from emphasizing industry-specific certifications, enterprise account management experience, or technical domain expertise to stand out.
What is the prevailing wage for sponsored customer program manager jobs in Massachusetts?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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