Customer Program Manager Visa Sponsorship Jobs in Wisconsin

INTRODUCTION

Majority Women Employee-Owned. Empowered by Everyone to Transform Lives.

Are you someone who is passionate about making a difference in the lives of others? Do you enjoy caring for and mentoring others with disabilities?

MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents, and adults with special needs. Our companies provide a spectrum of services and support which promote the ability of those we serve to live as independently as possible in the community.

ROLE AND RESPONSIBILITIES

Hiring a Service Coordinator (Program Manager) to lead multiple programs including employees, operation of assigned households, and serves as the primary contact between the guardian, client, and company. This role leads programs that support adult clients with behavioral and/or medical disabilities.

• Interview and complete onboarding of new hires, including training of standard precautions.
• Develop and manage individual service plans (ISP) for assigned clients.
• Ensure delivery of services outlined in ISP for client population across multiple programs.
• Must be open to responding to program emergencies including those outside normal business hours.
• Ensure medical treatment supplies are available within programs and direct care staff are trained on administration and logging of required treatments.
• Serve as primary contact for hospital staff regarding emergency treatments and hospital stays.
• Oversee household operations including: maintenance reports, menu development, grocery shopping, housekeeping, vehicle maintenance, and activity planning.
• Perform HR and payroll functions for direct reports including: interviews, orientations, training, performance monitoring and evaluation, coaching, and corrective action.
• Manage client funds and valuables in a responsible manner.

BASIC QUALIFICATIONS

• High School Diploma or equivalent, Bachelor’s preferred.
• 3 years experience in direct care and 2 years supervisory experience preferred.
• Excellent communication and organizational skills.
• Flexibility, autonomy, responsiveness, and a high level of initiative.
• Ability to travel to different work locations, training sessions, and meetings.
• Valid Wisconsin driver’s license with 3 years of acceptable driving record.
• Personal vehicle with insurance.

PREFERRED QUALIFICATIONS

Leadership experience in home care is strongly preferred.

BENEFITS

• Compensation is commensurate with location and experience.
• Health, Dental, and Vision Insurance.
• PTO after 60 days.
• 401k with stock benefits.
• Referral Bonus Program - $2,000 Bonus per positive referral.
• Tuition Reimbursement and Loan Pay-down Programs.
• Employee Assistance Programs.

OUR CULTURE

At MyPath, we support an ownership culture throughout the organization. Our culture is based on our five beliefs and behaviors:

• Passion
• Accountability
• Teamwork
• Openness
• Continuous Learning and Innovation

As an employee owner, you can expect transparency, respect, and appreciation. You’ll impact the place you work and map a career within MyPath. With your passion and our breadth of services, your options are nearly limitless!

MyPath is proudly Majority Women Employee-Owned, with women leading at every level from the frontline to the boardroom. Our strength comes from all of us. Every Owner, regardless of gender, plays a vital role in shaping our culture, driving our mission, and building a workplace where opportunity and ownership are shared by all.

MyPath is an Equal Opportunity Employer (EOE) committed to fostering a diverse, equitable, and inclusive workplace. We embrace the unique characteristics, abilities, and life experiences of our employees and believe that equitable and inclusive practices are essential to our success. We value the diversity of our Owners, the individuals we serve, and the communities we engage with.