Customer Program Manager Visa Sponsorship Jobs in Pennsylvania

INTRODUCTION

This senior leadership role is responsible for the strategy, performance, and delivery of our flagship Accountants Professional Liability (APL) Program. You will coordinate carrier management, underwriting governance, product strategy, and distribution via our Territorial Administrator network, concentrating on profitable growth, outstanding client experience, and tangible value for AICPA members. Aon is in the business of better decisions.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

WHAT YOU’LL DO

• Lead the end‑to‑end Accountants Professional Liability Program, including strategy, underwriting framework, pricing approach, and portfolio performance.
• Take full accountability for the Program Manager Agreement with the underwriting company, driving carrier alignment and results.
• Lead and develop the dedicated Aon underwriting team; coach, guide, and mentor colleagues.
• Serve as a senior leader with our Territorial Administrator distribution network, aligning distribution strategy with program goals.
• Act as Aon’s senior leader with the AICPA Personal and Professional Liability Insurance Programs Committee.
• Represent Aon and the Program at key CPA profession events (e.g., CPA/SEA, state society events) and through speaking engagements and marketplace presentations.
• Serve as the sales/underwriting bridge; help underwriters and sales teams “win” individual accounts (new business and renewals).
• Lead carrier and actuarial reviews for APL and PLUS, using data and analytics to advise on pricing and underwriting decisions.
• Review and approve risk management and marketing copy, ensuring transparency, compliance, and coordination with program strategy.
• Work on product improvements, including cost‑benefit analysis and launch planning.
• Build and sustain positive relationships with AICPA, state societies, board members, and profession leaders.
• Analyze and advise on coverage, legislative, and underwriting exposures and issues as they arise (e.g., BOI).

SKILLS AND EXPERIENCE THAT WILL LEAD TO SUCCESS

• Proven experience in financial services and/or insurance, with meaningful experience in professional liability / E&O; accountants’ or professional services E&O strongly preferred.
• 10+ years in senior management roles leading sophisticated insurance functions (e.g., underwriting, program or portfolio management, distribution, or large client portfolios).
• Proven leadership of carrier relationships and program/portfolio performance, including experience with program manager agreements or similar structures.
• Deep understanding of CPAs’ professional liability exposures, coverage structures, and market dynamics; experience with AICPA or association/affinity programs is a plus.
• Consistent track record of coaching, developing, and mentoring teams.
• Proven track record to build executive‑level relationships with clients, carrier partners, associations, and distribution partners.
• Highly analytical, data‑driven decision‑maker with strong strategic and problem‑solving skills.
• Outstanding communication skills and executive presence, including comfort with public speaking and industry presentations.

EDUCATION AND LICENSES

• Bachelor’s degree or equivalent experience in business, finance, risk management, or a related field; MBA or advanced degree is a plus.
• Professional designations such as CPCU, RPLU, or CPA are highly preferred.
• Property & Casualty Producer Licensure required (or ability to acquire within a specified timeframe).

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances. Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

PAY TRANSPARENCY LAWS:

The salary range for this position (intended for U.S. applicants) is $200,000 to $250,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.

This position is eligible to participate in Aon’s annual incentive plans in addition to base salary. The amount of any incentive varies and is subject to the terms and conditions of the applicable incentive plan.

A SUMMARY OF ALL THE BENEFITS OFFERED FOR THIS POSITION:

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance. This role does not accrue vacation. Rather, this role is eligible to take paid time off at the discretion of the employee and management in accordance with company policy and practices. Various other types of leaves of absence; paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.