Support Associate Visa Sponsorship Jobs in Puerto Rico
Support associate roles in Puerto Rico span customer service, technical support, and operations teams at employers like Evertec, Popular Inc., and Triple-S Management. San Juan and its surrounding metro area concentrate most opportunities. International candidates pursuing visa sponsorship will find the island's bilingual workforce demands and growing fintech and healthcare sectors relevant to this search.
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Get Access To All JobsINTRODUCTION
Provide DX technical support and technical training to indirect sales channels (Distributors, DNA Mechanical Contractors & Installers). Is also responsible for managing all programs and activities in the Daikin Tech Academies (DTA) within the assigned territory to guarantee the correct functionality of the equipment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provide technical training for Distributors, Installers and DNA Mechanical Contractors partners within an assigned region, assessing skill level of technicians, recommending and implementing training plans and evaluating training effectiveness.
- Participate in product launch commercial activities to explain product technical capabilities and answer technical questions.
- Assist commercial areas in the installation of functional equipment displays.
- Ensure Daikin Tech Academy correct equipment installation, maintenance and functionality to guarantee an uptime of 90% through the fiscal year.
- Assist in the coordination and provide technical training to indirect channels in the DTA.
- Keep records of all partners trained in the DTA.
- Work with local HSE Specialist to guarantee that the DTA follow the Daikin Safety Policies.
- Prepares training materials according to regional training area guidelines.
- Ensures that training surveys, assistance and pictures of training updated in shared file are maintained appropriately.
- Primary point-of-contact for technical response for indirect DX channels within the assigned region.
- Provide guidance (remotely or on-field) in the installation, commissioning and troubleshooting to external Daikin partners for DX equipment within the assigned region.
- Train indirect channels in the use of the technical support escalation procedures.
- Follow up all technical support cases until proper resolution.
- Supervise external VRV installation and guarantee the compliance of installation protocols.
- Responsible for making sure that the VRV partners submit the installation reports in compliance with the Daikin process.
- Promptly escalate complex issue to the Regional 2nd Level Support and follow up for a prompt resolution.
- Guarantee that Daikin VRV partners have the correct certifications previously to new equipment installation.
- Work in any other duties as assigned.
MINIMUM QUALIFICATIONS
Minimum Education Requirements
Education Level: 3 - 5 Years / HVAC Associate Degree or Engineering Bachelor Degree or equivalent.
Minimum Experience
The candidate requires a minimum of 5 years’ experience in a technical support & trainer position for DX equipment. Willing to travel at least 50% of the time depending on territory.
Years of Experience
+5 Related experience technical support and technical training.
Required Knowledge, Skills, and Abilities
- Attention to detail
- HVAC technical skills
- Excellent communication skills (verbal & written)
- Excellent presentation skills
- Excellent problem-solving skills
- Excellent ability to provide technical training in theory and hands-on experience
- Excellent troubleshooting skills
- Excellent customer service skills
- Understanding and application of safety standards
PREFERRED QUALIFICATIONS
English as a second language
INTRODUCTION
Provide DX technical support and technical training to indirect sales channels (Distributors, DNA Mechanical Contractors & Installers). Is also responsible for managing all programs and activities in the Daikin Tech Academies (DTA) within the assigned territory to guarantee the correct functionality of the equipment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provide technical training for Distributors, Installers and DNA Mechanical Contractors partners within an assigned region, assessing skill level of technicians, recommending and implementing training plans and evaluating training effectiveness.
- Participate in product launch commercial activities to explain product technical capabilities and answer technical questions.
- Assist commercial areas in the installation of functional equipment displays.
- Ensure Daikin Tech Academy correct equipment installation, maintenance and functionality to guarantee an uptime of 90% through the fiscal year.
- Assist in the coordination and provide technical training to indirect channels in the DTA.
- Keep records of all partners trained in the DTA.
- Work with local HSE Specialist to guarantee that the DTA follow the Daikin Safety Policies.
- Prepares training materials according to regional training area guidelines.
- Ensures that training surveys, assistance and pictures of training updated in shared file are maintained appropriately.
- Primary point-of-contact for technical response for indirect DX channels within the assigned region.
- Provide guidance (remotely or on-field) in the installation, commissioning and troubleshooting to external Daikin partners for DX equipment within the assigned region.
- Train indirect channels in the use of the technical support escalation procedures.
- Follow up all technical support cases until proper resolution.
- Supervise external VRV installation and guarantee the compliance of installation protocols.
- Responsible for making sure that the VRV partners submit the installation reports in compliance with the Daikin process.
- Promptly escalate complex issue to the Regional 2nd Level Support and follow up for a prompt resolution.
- Guarantee that Daikin VRV partners have the correct certifications previously to new equipment installation.
- Work in any other duties as assigned.
MINIMUM QUALIFICATIONS
Minimum Education Requirements
Education Level: 3 - 5 Years / HVAC Associate Degree or Engineering Bachelor Degree or equivalent.
Minimum Experience
The candidate requires a minimum of 5 years’ experience in a technical support & trainer position for DX equipment. Willing to travel at least 50% of the time depending on territory.
Years of Experience
+5 Related experience technical support and technical training.
Required Knowledge, Skills, and Abilities
- Attention to detail
- HVAC technical skills
- Excellent communication skills (verbal & written)
- Excellent presentation skills
- Excellent problem-solving skills
- Excellent ability to provide technical training in theory and hands-on experience
- Excellent troubleshooting skills
- Excellent customer service skills
- Understanding and application of safety standards
PREFERRED QUALIFICATIONS
English as a second language
Support Associate Job Roles in Puerto Rico
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Search Support Associate Jobs in Puerto RicoSupport Associate Jobs in Puerto Rico: Frequently Asked Questions
Which companies sponsor visas for support associates in Puerto Rico?
Employers with established sponsorship track records in Puerto Rico include financial services firms like Popular Inc. and Evertec, healthcare organizations such as Triple-S Management and hospital networks affiliated with HCA Healthcare, and pharmaceutical manufacturers operating in the Barceloneta and Guaynabo corridors. Large multinationals with Puerto Rico operations are generally better positioned to manage visa petitions than small local employers, given the administrative requirements involved.
Which visa types are most common for support associate roles in Puerto Rico?
H-1B is the primary work visa for support associates whose roles qualify as specialty occupations, typically requiring at least a bachelor's degree in a directly related field. Roles that involve IT systems, data analysis, or technical customer support are more likely to meet that threshold than general customer service positions. L-1 transfers are an option for candidates already employed by a multinational with a Puerto Rico office. TN visas are available to Canadian and Mexican nationals in qualifying occupational categories.
Which cities in Puerto Rico have the most support associate sponsorship jobs?
San Juan and the broader metro area, including Guaynabo, Bayamon, and Caguas, account for the majority of support associate openings with visa sponsorship in Puerto Rico. The island's financial services, healthcare, and pharmaceutical industries are heavily concentrated there. Humacao and Barceloneta see some demand from manufacturing and pharma operations, though support roles tied to those sites are less common than in the capital region.
How to find support associate visa sponsorship jobs in Puerto Rico?
Migrate Mate filters job listings specifically by visa sponsorship availability, so you can search support associate roles in Puerto Rico without sorting through positions that won't consider international candidates. The platform surfaces openings from employers who have indicated sponsorship willingness, which saves significant time. Filtering by Puerto Rico on Migrate Mate gives you a targeted view of the market rather than a general U.S. job feed.
Are there any Puerto Rico-specific considerations for support associates seeking visa sponsorship?
Puerto Rico is a U.S. territory, so federal immigration law applies fully, including H-1B prevailing wage requirements determined by Department of Labor data for the San Juan metro area. Bilingual fluency in English and Spanish is a practical requirement at most employers, not just a preference. The island's concentration of pharmaceutical, financial services, and healthcare employers means support associates with domain knowledge in those industries tend to see more sponsorship-eligible openings than generalists.
What is the prevailing wage for sponsored support associate jobs in Puerto Rico?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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