INTRODUCTION

Partners with senior management and stakeholders to align priorities and goals using technical know-how in a fundamental engineering area or technical domain. Establishes scope and milestones for each aspect of a technical program, aligning to the broader program plan and company strategies and goals, managing efforts between cross-functional teams to deliver programs or services. Shapes and leads technical programs and highly complex, cross-organizational initiatives impacting products and business. Drives the management of and responses to issues, bottlenecks, and risks, serving as a point of escalation for all issues. Shapes program improvement strategies, leveraging best practices to drive transformational change and optimize processes across multiple teams. Shapes technical collaboration across multiple teams, ensuring alignment of priorities and program goals. Provides expert technical guidance to shape and direct the automation of comprehensive reporting, leading collaboration with development teams to drive innovations in reports, dashboards, forecasts, and models for long-term technical program execution. Shapes the strategic direction of collaboration efforts as a technical liaison across stakeholder teams for high-impact technical programs.

KEY RESPONSIBILITIES

Technical Management and Execution - Technical Management:

• Leverages technical knowledge to identify risks, manage scope, estimate program timelines, request feasibility, testing requirements, and determine appropriate resources.
• Leads and oversees product or service delivery, ensuring alignment with the third party, security, export, and accessibility compliance requirements.
• Leads rapid response to critical security escalations, coordinating across teams and departments and communicating to executives to assess risk, determine mitigation strategies, and ensure alignment and execution of the most effective path to resolution.
• Determines program demands and resourcing.
• Drives the continuous improvement of processes to ensure the highest level of reliability for products or services.

Technical Management and Execution - Technical Strategy and Execution:

• Utilizes technical knowledge to identify and manage program dependencies and risks.
• Supports rapid response to escalations, coordinating within team and communicating to senior team members to assess risk, determine mitigation strategies, and execute the optimal proposed path to resolution.
• Leads initiatives to improve planning, assessing dependencies and risks to ensure alignment with business goals.
• Drives the development of scalable delivery standards and guidelines in alignment with Oracle best practices.
• Develops strategies for change management and/or incident response to enhance operational efficiency.

Program Oversight - Strategy and Decision-Making:

• Drives the alignment of priorities with customers, service, and stakeholder teams through regular reporting to stakeholders and senior leadership.
• Establishes scope and milestones for each program, aligning to the broader program plan and company strategies and goals and leading efforts between cross-functional teams to deliver programs or services.
• Defines key performance indicators (KPIs) and measurement methods for team performance.
• Builds, maintains, and communicates a comprehensive communication strategy of complex objectives to partners and customers.

Program Oversight - Program and Operations Management:

• Drives both technical and non-technical programs and complex, cross-organizational programs impacting products and business.
• Assigns the work of program staff (e.g., development, release management, customer success), providing expert technical support and direction on removing barriers, including risks and issues in workflows.
• Reviews and provides feedback on comprehensive program documentation (e.g., status reports, program plans) and implements risk mitigation strategies.
• Ensures attention to detail, including security and quality, in program management, from planning to execution and reporting.
• Leads regular program status meetings, ensuring effective communication and alignment across teams and leaders.
• Advises leadership on improving service level agreement (SLA) performance and productivity targets, leveraging data-driven insights.
• Provides technical expertise to ensure accurate forecasting program demands, funding, and resourcing.
• Drives the deployment of change management for programs, such as priority, scope, scheduling, development, requirement changes, and support.

Program Oversight - Risk Management:

• Leads the management of and responses to issues, bottlenecks, and risks, resolving escalated issues.
• Evaluates results of cost assessments, benefits analysis, and return on investment (ROI) to drive decision-making and risk mitigation strategies.
• Makes critical decisions, balancing business needs and technical constraints.
• Drives the resolution of blockers for the program and ensures the use of technical and resource options to drive the successful delivery and adoption of solutions.

Process Efficiency - Process Optimization:

• Leads complex, high-impact program improvements, integrating best practices at the group level and influencing process improvement across multiple teams.
• Develops and optimizes program objectives and workflows, while deploying cross-functional solutions to address critical business problems.
• Collaborates with management to refine and enhance processes and procedures that guide and assist teams in reaching their goals.

Process Efficiency - Continuous Improvement:

• Drives cross-functional integration of continuous improvement within programs, aligning insights across many workstreams with business objectives and operational efficiency goals.
• Shapes the department's decision-making by designing advanced data-driven decision-making frameworks, ensuring consistent insight generation across teams.
• Leads business-critical improvements to the solution's availability and reliability.
• Iterates processes based on feedback and KPIs, analyzing results through retrospectives.
• Defines requirements and configurations of existing and new development tools, where applicable.

Collaboration and Program Leadership - Cross Functional Collaboration:

• Facilitates alignment across multiple teams, leading discussions that drive alignment of cross-functional priorities and program goals.
• Leads large-scale efforts to optimize processes, streamlining methodologies that enhance team efficiency.
• Synthesizes complex program insights into actionable recommendations for senior leadership, influencing strategic decisions.
• Drives stakeholder engagement, ensuring continuous feedback to improve program planning and execution.

Collaboration and Program Leadership - Program Leadership:

• Drives programs to optimize organizational efficiency.
• Provides strategic technical direction and mentorship to cross-functional teams.
• Ensures successful implementation of change initiatives at all levels of the organization from initiation through delivery.
• Ensures that the program team and other stakeholders are aligned with the program goals and motivated, identifying and addressing conflicts and issues.

Data and Analysis:

• Leads the creation and automation of comprehensive reporting, collaborating with development teams to continuously improve reports, dashboards, forecasts, and models to manage program execution.
• Utilizes data insights to solve complex problems impacting the success of the program(s), including adherence to SLAs.
• Conducts analysis on a moderate number of complex data sources, which may include competitive analysis, trend analysis, and KPI analysis, to drive data-informed decisions to support the program goals, presenting findings with immediate teams stakeholders.

Stakeholder Engagement:

• Leads collaboration with or between stakeholder teams to optimize customer success and operational efficiency within Oracle commitments.
• Influences internal and external stakeholders to secure commitment to program goals and long-term strategic alignment.
• Shapes customer experience by proactively addressing customer needs and aligning with business objectives.
• Evaluates products or services, proposing new functionalities that enhance product capabilities.
• Provides expert assessments of risks to customer satisfaction and evaluates mitigation efforts, offering strategic recommendations that impact the group.
• Leads initiatives to balance team and organizational priorities to ensure optimal response to customer needs, minimizing program risks.

CORE RESPONSIBILITIES

Planning & Execution:

• Oversees and tracks timelines and/or budgets for large-scale projects or initiatives to ensure timely progress and adherence to requirements. Strategically balances multiple projects and adjusts plans to accommodate shifts in resources or schedules, mitigating risks to project outcomes.

Collaboration & Partnership:

• Fosters collaboration across the line of business and with external stakeholders to ensure alignment of expectations and strategic objectives. Builds and maintains partnerships with business leaders, stakeholders, and/or customers to address barriers and contribute to organizational success. Drives transparency and inclusivity by actively seeking, listening to, and leveraging diverse perspectives.

Problem Solving:

• Develops and refines problem-solving strategies and serves as an escalation point for complex issues across multiple projects or teams. Leads the analysis of complex data and/or information to identify patterns and root causes, reviewing recommendations for resolution, and implementing solutions that prevent future issues.

Continuous Learning:

• Builds expertise within one's area and actively pursues learning opportunities to stay current with the latest industry trends and best practices. Acts as a role model for continuous learning by identifying new areas to grow skills. Applies new knowledge to drive advancement and mentors others to do the same, fostering a culture of continuous learning and knowledge sharing.

Continuous Improvement:

• Develops and leads efforts to implement ideas that increase the efficiency and effectiveness of processes, protocols, and workflows across teams, as well as evaluates the impact on key stakeholders. Actively encourages team to recommend ideas for improvement and provide feedback on approaches and methods for continued improvement.

Performance and Development:

• Leverages subject matter expertise to sustain the talent development pipeline by participating in candidate interviews, assessing candidates, and providing hiring recommendations.

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