Technical Support Associate Visa Sponsorship Jobs in Texas

INTRODUCTION

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

WHY YOU'LL LOVE THIS JOB

• As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
• The Software domain refers to the area within Information Technology that focuses on the development, deployment, management, and maintenance of software applications that support business processes and user needs. This includes development, application lifecycle management, requirement analysis, QA, security & compliance, and maintaining the applications and infrastructure.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Writes, tests, and documents technical work products (e.g., code, scripts, processes) according to organizational standards and practices
• Consistently produces good quality technical work products that are clear, concise, tested, and easily understood by others
• Efficiently debugs design-time and run-time problems and effectively identifies problems in dependencies or caused by interactions with other services
• Designs new implementations and provides enhancements to existing architectures, maintaining reliability, resiliency, security, and performance
• Identifies and corrects issues with system components affecting operational reliability, stability and performance based on observable telemetry
• Understands and follows secure coding practices to avoid known potential vulnerabilities and actively looks for vulnerabilities during code reviews
• Identifies opportunities for automation that improve team performance and raises them to the team
• Consistently identifies and capitalizes on opportunities for simplification

MINIMUM QUALIFICATIONS

• Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• 1+ years of experience designing, developing, and implementing large-scale solutions in production environments

PREFERRED QUALIFICATIONS

• Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• Airline Industry experience

SKILLS, LICENSES & CERTIFICATIONS

• Experience with the following technologies:
• Programming Languages: Java, Python, C#, Javascript/Typescript
• Frameworks: Spring/SpringBoot, FastAPI
• Front End Technologies: Angular/React
• Deployment Technologies: Kubernetes, Docker
• Source Control: GitHub, Azure DevOps
• CICD: GitHub Actions, Azure DevOps
• Data management: PostgreSQL, MongoDB, Redis
• Integration/APIs Technologies: Kafka, REST, GraphQL
• Cloud Providers such as Azure and AWS
• Test Automation: Selenium, TestNG, Postman, SonarQube, Cypress, JUnit/NUnit/PyTest, Cucumber, Playwright, Wiremock/Mockito/Moq
• Ability to concisely convey ideas verbally, in writing, in code, and in diagrams
• Experience in Agile methodologies, such as SCRUM
• Experience in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment

WHAT YOU'LL GET

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

FEEL FREE TO BE YOURSELF AT AMERICAN

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.