Technical Support Engineer Visa Sponsorship Jobs in Washington DC

INTRODUCTION

This is a Hybrid working from a Wolters Kluwer office and will support our Sterling, VA Data Center.

The Senior Systems Engineer will be a key contributor to the installation, configuration, maintenance and support of a secure high-availability Windows & Linux based server & network infrastructure in both software development and data center production environments. This position will be part of an IT team dedicated to the GainsKeeper business spanning multiple data centers. Will also support data center operations and provide limited desktop support. Report to the Infrastructure Architect/Team Leader.

ROLE AND RESPONSIBILITIES

• Perform Windows and Linux based system builds.
• Perform network switch installations and configurations in complex data center environment under the direction of Principal Architect.
• Maintain & support Internet host servers in 24 x 7 processing environments.
• Physical onsite availability required upon demand. Within 30 mile radius of Waltham MA or Sterling VA.
• Setup, maintain, and support Active Directory domains (sites, DNS & DHCP). Create group policies in Active Directory and manage users/groups.
• Configure and support terminal services on Windows servers.
• Execute firmware upgrades, OS upgrades, and hardware upgrades.
• Respond to all support issues requests in an expedient manner, providing clear and informative status entries, resolution entries and quality assurance closure. Will work to identify the root cause of any issues and strive to incorporate solutions that are correct, with zero rework.
• Share on-call rotation with other team members.

BASIC QUALIFICATIONS

• BS Computer Science, Computer Information Systems, or equivalent with 4-5 years of relevant experience in Windows and Linux server and network administration.
• Knowledge of TCP/IP network protocols, including DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name Systems), SMTP (Simple Mail Transfer Protocol) and VPN, is essential.
• Expertise in the build, configuration, installation and troubleshooting of Windows server Enterprise and Standard production environments is a must.
• Knowledge of Datacenter storage technologies (NAS, SAN, DAS) HPE hardware product line preferable.
• Experience with Linux KVM virtualization.
• Experience with server and storage hardware components troubleshooting, upgrades, and testing, is a must.
• Experience with data center networking, cabling, and best practices standards, is a must.
• Experience administering, maintaining and supporting Active Directory, AD domains and terminal services a must.
• Experience performing firmware upgrades, OS upgrades, and hardware upgrades is a must.
• Proficiency in PowerShell and BASH scripting is essential.
• Experience with the following technologies is a plus: ARCServe Backup or equivalent enterprise backup software, knowledge of Cisco firewall, and F5 Load balancer.
• Must be able to communicate effectively and work well in a team; able to handle independent responsibilities with minimal direction.
• Ability to clearly communicate technical concepts with peers.
• Domestic travel is required <10%. Local data center travel as required.
• Ability to lift and rack data center grade equipment up to 50 lbs.

COMPENSATION

• Salary: $107,500.00 - $188,400.00 USD

This role is eligible for Bonus.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

ADDITIONAL INFORMATION

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.