Technical Support Engineer Visa Sponsorship Jobs in Texas
Technical support engineer roles in Texas are concentrated in Austin, Dallas, and Houston, where major tech employers like Dell Technologies, IBM, and NI (National Instruments) regularly hire internationally. Texas has no state income tax, making it attractive for international hires, and its dense tech corridor supports consistent demand for visa-sponsored technical support talent.
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Get Access To All JobsINTRODUCTION
Join the fastest growing part of Dell’s Infrastructure Services organization and help shape the future of AI Server Technical Support. You will play a key role in building intelligent automations and agentic AI workflows that scale and streamline how we deliver support to our global AI Solutions customers.
Join us to do the best work of your career and make a profound social impact as a Process Automation/AI Servers Technical Support on our AI Support Services team in Round Rock, Texas.
ROLE AND RESPONSIBILITIES
As a Process Automation/AI Servers Technical Support, you will be part of a team dedicated to delivering best-in-class support to the rapidly growing base of AI Server customers across the globe. You will design, build, and deploy process automation and agentic solutions that eliminate manual work and accelerate service delivery. You will work cross-functionally with Service Delivery, Repair Operations, and Engineering with the goal of automating resolution processes.
You will:
- Design, develop, and maintain automated workflows using low-code, no-code, and scripted solutions to improve efficiency
- Build and deploy agentic AI solutions and autonomous workflows that interact with business systems
- Integrate automation technologies with enterprise platforms such as Salesforce, SharePoint, and internal applications
- Partner with stakeholders to identify automation opportunities and optimize business processes
- Test, monitor, document, and continuously enhance automation solutions while staying current on emerging AI and automation technologies
BASIC QUALIFICATIONS
• Bachelor's degree in Computer Science, Software Engineering, Information Systems, Data Science, or a related technical field; Master's degree in Cybersecurity
- Strong analytical, problem-solving, and independent learning skills
- Proficiency in programming (Python, JavaScript, or TypeScript) and version control (Git/GitHub)
- Experience with automation platforms, APIs, REST services, and system integrations
- Familiarity with AI technologies, including agentic frameworks, prompt engineering, and commercial LLMs
PREFERRED QUALIFICATIONS
- Experience with business analysis, data visualization, and database querying using Excel, Power BI, Tableau, and SQL
- Knowledge of process improvement methodologies and tools, including Lean/Six Sigma, Value Stream Mapping, BPMN, and operational transformation initiatives
WHO WE ARE
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
Read the full Equal Employment Opportunity Policy.
Visit our Culture Code page to learn more about how we work and lead.
INTRODUCTION
Join the fastest growing part of Dell’s Infrastructure Services organization and help shape the future of AI Server Technical Support. You will play a key role in building intelligent automations and agentic AI workflows that scale and streamline how we deliver support to our global AI Solutions customers.
Join us to do the best work of your career and make a profound social impact as a Process Automation/AI Servers Technical Support on our AI Support Services team in Round Rock, Texas.
ROLE AND RESPONSIBILITIES
As a Process Automation/AI Servers Technical Support, you will be part of a team dedicated to delivering best-in-class support to the rapidly growing base of AI Server customers across the globe. You will design, build, and deploy process automation and agentic solutions that eliminate manual work and accelerate service delivery. You will work cross-functionally with Service Delivery, Repair Operations, and Engineering with the goal of automating resolution processes.
You will:
- Design, develop, and maintain automated workflows using low-code, no-code, and scripted solutions to improve efficiency
- Build and deploy agentic AI solutions and autonomous workflows that interact with business systems
- Integrate automation technologies with enterprise platforms such as Salesforce, SharePoint, and internal applications
- Partner with stakeholders to identify automation opportunities and optimize business processes
- Test, monitor, document, and continuously enhance automation solutions while staying current on emerging AI and automation technologies
BASIC QUALIFICATIONS
• Bachelor's degree in Computer Science, Software Engineering, Information Systems, Data Science, or a related technical field; Master's degree in Cybersecurity
- Strong analytical, problem-solving, and independent learning skills
- Proficiency in programming (Python, JavaScript, or TypeScript) and version control (Git/GitHub)
- Experience with automation platforms, APIs, REST services, and system integrations
- Familiarity with AI technologies, including agentic frameworks, prompt engineering, and commercial LLMs
PREFERRED QUALIFICATIONS
- Experience with business analysis, data visualization, and database querying using Excel, Power BI, Tableau, and SQL
- Knowledge of process improvement methodologies and tools, including Lean/Six Sigma, Value Stream Mapping, BPMN, and operational transformation initiatives
WHO WE ARE
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
Read the full Equal Employment Opportunity Policy.
Visit our Culture Code page to learn more about how we work and lead.
Technical Support Engineer Job Roles in Texas
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Search Technical Support Engineer Jobs in TexasTechnical Support Engineer Jobs in Texas: Frequently Asked Questions
Which companies sponsor visas for technical support engineers in Texas?
Dell Technologies in Round Rock, IBM in Austin and Dallas, NI (National Instruments) in Austin, and ServiceNow have sponsored H-1B visas for technical support engineers in Texas. Larger enterprise software and hardware companies with established immigration programs are the most consistent sponsors, as they have legal teams and HR infrastructure to manage the process.
Which visa types are most common for technical support engineer roles in Texas?
The H-1B is the most common visa for technical support engineers in Texas. The role typically qualifies as a specialty occupation when it requires a bachelor's degree in computer science, information systems, or a related field. Candidates already holding L-1 visa intracompany transferee status or TN visas (for Canadian and Mexican nationals) also appear frequently in Texas tech hiring.
Which cities in Texas have the most technical support engineer sponsorship jobs?
Austin leads due to its concentration of tech companies, including Dell, Apple, and numerous SaaS firms. Dallas-Fort Worth follows closely, with strong demand from companies like AT&T, Cisco, and enterprise software vendors. Houston contributes openings in energy-adjacent technology firms. San Antonio has a smaller but growing market tied to cybersecurity and defense-sector tech employers.
How to find technical support engineer visa sponsorship jobs in Texas?
Migrate Mate filters job listings specifically for roles where employers have a demonstrated history of visa sponsorship, making it more efficient than broad searches for technical support engineer positions in Texas. You can filter by state and role to surface openings at Austin, Dallas, and Houston employers. Checking DOL Labor Condition Application disclosure data alongside Migrate Mate listings helps verify sponsorship history.
Are there any Texas-specific considerations for technical support engineer visa sponsorship?
Texas has no state income tax, which affects prevailing wage comparisons since DOL sets prevailing wages at the federal and metropolitan level regardless of state tax treatment. Austin's tech growth has driven prevailing wages for technical support engineers upward, particularly in Travis County. University pipelines from UT Austin, Texas A&M, and UT Dallas supply a steady flow of international graduates seeking sponsorship in the region.
What is the prevailing wage for sponsored technical support engineer jobs in Texas?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.