Technical Support Engineer Visa Sponsorship Jobs in Wisconsin
Technical support engineer roles in Wisconsin are concentrated in Milwaukee and Madison, where companies like Fiserv, Epic Systems, and Rockwell Automation regularly hire for these positions. Employers across fintech, healthcare IT, and industrial automation have a track record of sponsoring work visas for qualified engineers with the right technical skills.
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Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
What we offer
- Competitive salary
- Paid vacation/holidays/sick time - 15 days of vacation first year
- Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
- Extensive product and on the job/cross training opportunities
- With outstanding resources Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy
- Company vehicle
What you will do
As Technical Support Engineer, you will support HVAC field engineers and technicians with a focus on IT-related troubleshooting. Provide level 2 technical support via phone, email and chat technology on Johnson Controls Direct Digital Controls and Building Automation Systems (BAS) problems and applications. Full Time Remote work is available.
How you will do it
- Troubleshoot and resolve escalated server, network, control system problems and applications.
- Research, replicate, determine root cause and test solutions to field and customer reported problems.
- Create and document product application and problem solution articles and videos in a support Knowledge Base.
- Document accurate case records of customer issues, status progress and problem resolutions utilizing Salesforce CRM.
- Manage the action plan of cross functional teams to resolve escalated customer or systemic product issues.
- Team with development engineering and 3rd party suppliers to expedite field reported problems to resolution.
- Provide technical review of new products and associated literature for accuracy, completeness, and troubleshooting content.
- Perform remote and onsite customer technical support as needed.
- Participate in and provide technical support on new product Alpha & Beta test sites.
- Coordinate Beta testing and deployment of software patches.
What we look for
Required
- Degree or diploma in Computer Science, Engineering, Information Technology or related field with 6+ years of related technical support experience. A combination of education and experience will be considered.
- Diagnostic and troubleshooting skills, problem solving skills, creativity, and an ability to learn quickly.
Preferred
- One or more related certification is an asset: CCNA, MCSE, Network+, or Security+.
- Experience with MSP (Managed Service Provider) is a plus.
- Windows Server configuration and administration, Active Directory and IIS.
- Microsoft Server, SQL Server and Desktop Operating Systems installation and configuration.
- Wireshark, SQL Server Management Studio, VMWare and Hyper-V.
- Detailed knowledge of networking protocols and troubleshooting: DNS, HTTP, SSL, SMTP, TCP/IP Networking.
- Knowledge of security protocols, secure communications, and certificates.
- Working knowledge and experience with Metasys is an asset.
- Knowledge of SQL database and script writing.
- Knowledge of Powershell scripting and/or other light programming experience.
HIRING SALARY RANGE: $85,200-118k (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site.
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
About us:
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
What we offer
- Competitive salary
- Paid vacation/holidays/sick time - 15 days of vacation first year
- Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
- Extensive product and on the job/cross training opportunities
- With outstanding resources Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy
- Company vehicle
What you will do
As Technical Support Engineer, you will support HVAC field engineers and technicians with a focus on IT-related troubleshooting. Provide level 2 technical support via phone, email and chat technology on Johnson Controls Direct Digital Controls and Building Automation Systems (BAS) problems and applications. Full Time Remote work is available.
How you will do it
- Troubleshoot and resolve escalated server, network, control system problems and applications.
- Research, replicate, determine root cause and test solutions to field and customer reported problems.
- Create and document product application and problem solution articles and videos in a support Knowledge Base.
- Document accurate case records of customer issues, status progress and problem resolutions utilizing Salesforce CRM.
- Manage the action plan of cross functional teams to resolve escalated customer or systemic product issues.
- Team with development engineering and 3rd party suppliers to expedite field reported problems to resolution.
- Provide technical review of new products and associated literature for accuracy, completeness, and troubleshooting content.
- Perform remote and onsite customer technical support as needed.
- Participate in and provide technical support on new product Alpha & Beta test sites.
- Coordinate Beta testing and deployment of software patches.
What we look for
Required
- Degree or diploma in Computer Science, Engineering, Information Technology or related field with 6+ years of related technical support experience. A combination of education and experience will be considered.
- Diagnostic and troubleshooting skills, problem solving skills, creativity, and an ability to learn quickly.
Preferred
- One or more related certification is an asset: CCNA, MCSE, Network+, or Security+.
- Experience with MSP (Managed Service Provider) is a plus.
- Windows Server configuration and administration, Active Directory and IIS.
- Microsoft Server, SQL Server and Desktop Operating Systems installation and configuration.
- Wireshark, SQL Server Management Studio, VMWare and Hyper-V.
- Detailed knowledge of networking protocols and troubleshooting: DNS, HTTP, SSL, SMTP, TCP/IP Networking.
- Knowledge of security protocols, secure communications, and certificates.
- Working knowledge and experience with Metasys is an asset.
- Knowledge of SQL database and script writing.
- Knowledge of Powershell scripting and/or other light programming experience.
HIRING SALARY RANGE: $85,200-118k (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site.
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
Technical Support Engineer Job Roles in Wisconsin
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Search Technical Support Engineer Jobs in WisconsinTechnical Support Engineer Jobs in Wisconsin: Frequently Asked Questions
Which companies in Wisconsin sponsor visas for technical support engineers?
Fiserv in Milwaukee, Epic Systems in Verona, and Rockwell Automation in Milwaukee are among the most active Wisconsin employers hiring technical support engineers with visa sponsorship. Larger enterprise software and fintech firms in the state tend to have established immigration programs and HR infrastructure to support H-1B visa and other work visa petitions, making them more consistent sponsors than smaller companies.
Which visa types are most common for technical support engineer roles in Wisconsin?
The H-1B is the most common visa category for technical support engineers in Wisconsin, provided the role requires a bachelor's degree or higher in a directly related field such as computer science, information systems, or engineering. Some positions may also qualify under the O-1A for individuals with demonstrated exceptional ability, though H-1B dominates sponsorship for this occupation across the state.
Which cities in Wisconsin have the most technical support engineer sponsorship jobs?
Milwaukee and Madison account for the majority of technical support engineer sponsorship opportunities in Wisconsin. Milwaukee draws demand from fintech and manufacturing employers, while Madison's concentration of healthcare IT companies, particularly around Epic Systems and the University of Wisconsin Health system, generates consistent hiring. Green Bay and Waukesha see smaller but steady demand from regional industrial and technology employers.
How to find technical support engineer visa sponsorship jobs in Wisconsin?
Migrate Mate filters job listings specifically for roles where employers have a demonstrated history of visa sponsorship, making it easier to identify technical support engineer positions in Wisconsin without sifting through listings that won't consider international candidates. You can filter by state and role to surface opportunities at Wisconsin employers like Fiserv, Epic Systems, and others who actively sponsor. Applying directly to companies with established immigration programs improves your chances significantly.
Are there any Wisconsin-specific considerations for technical support engineers seeking visa sponsorship?
Wisconsin's prevailing wage requirements under the H-1B Labor Condition Application are set by the Department of Labor for the Milwaukee-Waukesha and Madison metro areas separately, so the wage level your employer must certify depends on which region the job is located in. The University of Wisconsin system also serves as a pipeline for international talent, meaning employers in Madison are particularly accustomed to sponsoring graduates from UW-Madison's engineering and computer science programs.
What is the prevailing wage for sponsored technical support engineer jobs in Wisconsin?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.