Technical Support Engineer Visa Sponsorship Jobs in Utah

INTRODUCTION

Are you interested in gaining professional experience with video, audio and/or educational technologies like Canvas and Zoom? This position provides learning on the job and a flexible schedule while working with and supporting a wide variety of video, streaming and audiovisual technologies and tasks!

This part-time, on-campus position is ideal for students or someone needing a position that can schedule around other commitments. A UTA pass is provided to all employees. Under general supervision, provides support for Digital Learning Technologies (DLT) classroom and events video/av services, operates cameras and videoconferencing systems, customer service and technical support to DLT customers in classrooms and at the DLT Service Desk.

ABOUT UIT

University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.

ABOUT THE UNIVERSITY OF UTAH

Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.

Responsibilities

• Provides customer service and technical support to clients in person and on the phone
• Records and monitors video from one or multiple cameras
• Operates video conferencing over interactive video conferencing (IVC) systems
• Delivers audiovisual equipment to University campus classrooms and departments
• Maintains, cleans, organizes equipment and may perform minor repairs
• Troubleshoots video and audio recording devices
• Communicates effectively with faculty, staff, and others involved in facilitating video projects
• Organizes and maintains videos in a computer database
• Schedules equipment rental for campus classes and events
• Administrative duties as needed

MINIMUM QUALIFICATIONS

PREFERENCES

• Audio-visual technical aptitude
• Knowledge of media-production

LOCATION

Location: Campus

City: Salt Lake City, UT

COMPENSATION

Pay Rate Range: $15.00/hour

WORK SCHEDULE SUMMARY

Various shifts. Open from 7:30AM-7:00PM Monday to Thursday and from 7:30AM – 5:00PM on Fridays. Some filming and events can be outside of these hours (rarely on the weekend.)

ADDITIONAL INFORMATION

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the University of Utah Non-Discrimination page.

Online reports may be submitted at https://oeo.utah.edu

This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.