Technical Support Engineer Visa Sponsorship Jobs in Connecticut
Technical support engineer roles in Connecticut are concentrated in the Greater Hartford and Stamford corridors, where employers like Travelers, Synchrony, and Gartner hire for IT infrastructure and SaaS support functions. Major university systems and financial services firms in the state regularly sponsor H-1B visas for qualified international candidates in this role.
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Get Access To All JobsWe’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Provide second-level production support for Robotic Process Automation (RPA) bots and workflows, ensuring operational stability, optimal performance, and continuous improvement of automation solutions. This role requires deep hands-on expertise with Automation Anywhere and UiPath platforms, with a strong advantage for candidates familiar with Agentic Process Automation (APA) and the healthcare domain.
What you will do
- Provide L2 RPA production support for UiPath and Automation Anywhere bots, ensuring stable and reliable operation
- Monitor, triage, and resolve production incidents related to RPA automations
- Perform root cause analysis on bot failures, exceptions, and system errors; implement corrective actions
- Analyze logs, data, and system behavior to diagnose and resolve technical issues
- Manage incidents, service requests, and changes using ITSM tools such as ServiceNow and Jira
- Ensure production automations meet defined SLAs and operational OKRs
- Escalate critical or unresolved issues to L3/development teams with complete documentation
- Troubleshoot bot runner connectivity, orchestrator/control room issues, and execution failures
- Resolve scheduling, triggering, queue processing, credential, access, and permission-related issues
- Diagnose dependency, environment, data integrity, and application performance issues impacting bots
- Collaborate with RPA developers, business analysts, operations, and IT teams to resolve issues and improve automation stability
- Participate in stand-ups, sprint reviews, and Change Advisory Board (CAB) meetings as required
- Maintain documentation for application configurations, troubleshooting steps, and resolution procedures
- Contribute to automation health dashboards and operational reporting metrics
- Analyze support trends and recurring issues to recommend enhancements, optimizations, and process hardening
- Communicate effectively with technical and non-technical stakeholders, providing clear updates on issue status and resolutions
Required Qualifications
- 3–5 years of hands-on experience in RPA production support or operations roles
- Proficient in Automation Anywhere A360 – bot development, Control Room management, and error handling
- Working knowledge of UiPath – Studio, Orchestrator, and REFramework-based bot support
- Strong understanding of RPA architecture, bot lifecycle, and deployment pipelines
- Experience with ITSM platforms for incident and change management (ServiceNow preferred)
- Familiarity with SQL, APIs, and integration troubleshooting (REST/SOAP)
- Excellent analytical and problem-solving skills with the ability to work under pressure
- Strong written and verbal communication skills for stakeholder engagement and documentation
- Ability to work rotating shifts and participate in an on-call rotation
Preferred Qualifications
- Automation Anywhere Certified Advanced RPA Professional or equivalent UiPath certification
- Competent with Agentic Process Automation (APA) tools, AI agents, or LLM-integrated automation frameworks
- Healthcare industry experience with knowledge
Education
Bachelor's degree preferred/specialized training/relevant professional qualification/equivalent experience
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$72,100.00 - $158,620.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 04/30/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Provide second-level production support for Robotic Process Automation (RPA) bots and workflows, ensuring operational stability, optimal performance, and continuous improvement of automation solutions. This role requires deep hands-on expertise with Automation Anywhere and UiPath platforms, with a strong advantage for candidates familiar with Agentic Process Automation (APA) and the healthcare domain.
What you will do
- Provide L2 RPA production support for UiPath and Automation Anywhere bots, ensuring stable and reliable operation
- Monitor, triage, and resolve production incidents related to RPA automations
- Perform root cause analysis on bot failures, exceptions, and system errors; implement corrective actions
- Analyze logs, data, and system behavior to diagnose and resolve technical issues
- Manage incidents, service requests, and changes using ITSM tools such as ServiceNow and Jira
- Ensure production automations meet defined SLAs and operational OKRs
- Escalate critical or unresolved issues to L3/development teams with complete documentation
- Troubleshoot bot runner connectivity, orchestrator/control room issues, and execution failures
- Resolve scheduling, triggering, queue processing, credential, access, and permission-related issues
- Diagnose dependency, environment, data integrity, and application performance issues impacting bots
- Collaborate with RPA developers, business analysts, operations, and IT teams to resolve issues and improve automation stability
- Participate in stand-ups, sprint reviews, and Change Advisory Board (CAB) meetings as required
- Maintain documentation for application configurations, troubleshooting steps, and resolution procedures
- Contribute to automation health dashboards and operational reporting metrics
- Analyze support trends and recurring issues to recommend enhancements, optimizations, and process hardening
- Communicate effectively with technical and non-technical stakeholders, providing clear updates on issue status and resolutions
Required Qualifications
- 3–5 years of hands-on experience in RPA production support or operations roles
- Proficient in Automation Anywhere A360 – bot development, Control Room management, and error handling
- Working knowledge of UiPath – Studio, Orchestrator, and REFramework-based bot support
- Strong understanding of RPA architecture, bot lifecycle, and deployment pipelines
- Experience with ITSM platforms for incident and change management (ServiceNow preferred)
- Familiarity with SQL, APIs, and integration troubleshooting (REST/SOAP)
- Excellent analytical and problem-solving skills with the ability to work under pressure
- Strong written and verbal communication skills for stakeholder engagement and documentation
- Ability to work rotating shifts and participate in an on-call rotation
Preferred Qualifications
- Automation Anywhere Certified Advanced RPA Professional or equivalent UiPath certification
- Competent with Agentic Process Automation (APA) tools, AI agents, or LLM-integrated automation frameworks
- Healthcare industry experience with knowledge
Education
Bachelor's degree preferred/specialized training/relevant professional qualification/equivalent experience
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$72,100.00 - $158,620.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 04/30/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Technical Support Engineer Job Roles in Connecticut
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Search Technical Support Engineer Jobs in ConnecticutTechnical Support Engineer Jobs in Connecticut: Frequently Asked Questions
Which companies in Connecticut sponsor visas for technical support engineers?
Connecticut-based employers with documented H-1B sponsorship activity in technical support include Travelers, Synchrony Financial, Gartner, and Cigna. Aerospace and defense contractors in the state, such as Pratt & Whitney and Collins Aerospace, also hire for technical support engineering roles and have sponsored international workers through USCIS petitions. Sponsorship patterns vary by business unit, budget cycle, and role seniority.
Which visa types are most common for technical support engineer roles in Connecticut?
The H-1B is the most common visa for technical support engineers in Connecticut, provided the role requires at least a bachelor's degree in a relevant field such as computer science or information systems. Candidates already holding OPT or STEM OPT authorization are often hired first, giving employers time to assess fit before committing to H-1B sponsorship. The TN visa is an option for Canadian and Mexican nationals if the role clearly qualifies under USMCA.
Which cities in Connecticut have the most technical support engineer sponsorship jobs?
Hartford sees the highest concentration of technical support engineering roles in Connecticut, driven by its large insurance and financial services sector. Stamford, with its proximity to the New York metro area and a dense cluster of corporate headquarters, is the second major hub. New Haven also generates openings, particularly through Yale University's IT operations and the biotech companies anchored around the Yale School of Medicine.
How to find technical support engineer visa sponsorship jobs in Connecticut?
Migrate Mate filters job listings specifically by visa sponsorship availability, so you can search for technical support engineer roles in Connecticut without sorting through positions that don't sponsor. The platform aggregates openings from employers with active sponsorship histories, which is particularly useful in Connecticut's fragmented market where roles are spread across Hartford, Stamford, and New Haven rather than concentrated in a single city.
Are there any Connecticut-specific factors technical support engineers should know before pursuing sponsorship?
Connecticut participates in the federal prevailing wage system, so employers must pay H-1B workers the higher of the actual or prevailing wage for the specific occupation and location. Hartford and Stamford are in separate wage determination areas, meaning prevailing wages differ between them. Connecticut's strong insurance, financial services, and aerospace industries mean technical support engineers often need familiarity with regulated environments, which can factor into how employers structure job descriptions for sponsorship purposes.
What is the prevailing wage for sponsored technical support engineer jobs in Connecticut?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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