Technical Support Visa Sponsorship Jobs in Wisconsin
Wisconsin's technical support job market spans Milwaukee's financial services firms, Madison's thriving tech sector, and employers like Epic Systems, Rockwell Automation, and Fiserv. International candidates with helpdesk, systems administration, or IT support backgrounds will find sponsorship opportunities concentrated among large enterprise employers and healthcare technology companies across the state.
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Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
What we offer
- Competitive salary
- Paid vacation/holidays/sick time - 15 days of vacation first year
- Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
- Extensive product and on the job/cross training opportunities
- With outstanding resources Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy
- Company vehicle
What you will do
As Technical Support Engineer, you will support HVAC field engineers and technicians with a focus on IT-related troubleshooting. Provide level 2 technical support via phone, email and chat technology on Johnson Controls Direct Digital Controls and Building Automation Systems (BAS) problems and applications. Full Time Remote work is available.
How you will do it
- Troubleshoot and resolve escalated server, network, control system problems and applications.
- Research, replicate, determine root cause and test solutions to field and customer reported problems.
- Create and document product application and problem solution articles and videos in a support Knowledge Base.
- Document accurate case records of customer issues, status progress and problem resolutions utilizing Salesforce CRM.
- Manage the action plan of cross functional teams to resolve escalated customer or systemic product issues.
- Team with development engineering and 3rd party suppliers to expedite field reported problems to resolution.
- Provide technical review of new products and associated literature for accuracy, completeness, and troubleshooting content.
- Perform remote and onsite customer technical support as needed.
- Participate in and provide technical support on new product Alpha & Beta test sites.
- Coordinate Beta testing and deployment of software patches.
What we look for
Required
- Degree or diploma in Computer Science, Engineering, Information Technology or related field with 6+ years of related technical support experience. A combination of education and experience will be considered.
- Diagnostic and troubleshooting skills, problem solving skills, creativity, and an ability to learn quickly.
Preferred
- One or more related certification is an asset: CCNA, MCSE, Network+, or Security+.
- Experience with MSP (Managed Service Provider) is a plus.
- Windows Server configuration and administration, Active Directory and IIS.
- Microsoft Server, SQL Server and Desktop Operating Systems installation and configuration.
- Wireshark, SQL Server Management Studio, VMWare and Hyper-V.
- Detailed knowledge of networking protocols and troubleshooting: DNS, HTTP, SSL, SMTP, TCP/IP Networking.
- Knowledge of security protocols, secure communications, and certificates.
- Working knowledge and experience with Metasys is an asset.
- Knowledge of SQL database and script writing.
- Knowledge of Powershell scripting and/or other light programming experience.
HIRING SALARY RANGE: $85,200-118k (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site.
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
About us:
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
What we offer
- Competitive salary
- Paid vacation/holidays/sick time - 15 days of vacation first year
- Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
- Extensive product and on the job/cross training opportunities
- With outstanding resources Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy
- Company vehicle
What you will do
As Technical Support Engineer, you will support HVAC field engineers and technicians with a focus on IT-related troubleshooting. Provide level 2 technical support via phone, email and chat technology on Johnson Controls Direct Digital Controls and Building Automation Systems (BAS) problems and applications. Full Time Remote work is available.
How you will do it
- Troubleshoot and resolve escalated server, network, control system problems and applications.
- Research, replicate, determine root cause and test solutions to field and customer reported problems.
- Create and document product application and problem solution articles and videos in a support Knowledge Base.
- Document accurate case records of customer issues, status progress and problem resolutions utilizing Salesforce CRM.
- Manage the action plan of cross functional teams to resolve escalated customer or systemic product issues.
- Team with development engineering and 3rd party suppliers to expedite field reported problems to resolution.
- Provide technical review of new products and associated literature for accuracy, completeness, and troubleshooting content.
- Perform remote and onsite customer technical support as needed.
- Participate in and provide technical support on new product Alpha & Beta test sites.
- Coordinate Beta testing and deployment of software patches.
What we look for
Required
- Degree or diploma in Computer Science, Engineering, Information Technology or related field with 6+ years of related technical support experience. A combination of education and experience will be considered.
- Diagnostic and troubleshooting skills, problem solving skills, creativity, and an ability to learn quickly.
Preferred
- One or more related certification is an asset: CCNA, MCSE, Network+, or Security+.
- Experience with MSP (Managed Service Provider) is a plus.
- Windows Server configuration and administration, Active Directory and IIS.
- Microsoft Server, SQL Server and Desktop Operating Systems installation and configuration.
- Wireshark, SQL Server Management Studio, VMWare and Hyper-V.
- Detailed knowledge of networking protocols and troubleshooting: DNS, HTTP, SSL, SMTP, TCP/IP Networking.
- Knowledge of security protocols, secure communications, and certificates.
- Working knowledge and experience with Metasys is an asset.
- Knowledge of SQL database and script writing.
- Knowledge of Powershell scripting and/or other light programming experience.
HIRING SALARY RANGE: $85,200-118k (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site.
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
Technical Support Job Roles in Wisconsin
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Search Technical Support Jobs in WisconsinTechnical Support Jobs in Wisconsin: Frequently Asked Questions
Which companies sponsor visas for technical support roles in Wisconsin?
Epic Systems in Verona, Fiserv in Milwaukee, and Rockwell Automation in Milwaukee are among the larger Wisconsin employers with documented histories of sponsoring work visas for technical roles. Healthcare technology companies and financial services firms tend to have established HR and legal infrastructure to manage the sponsorship process, making them more likely candidates than smaller businesses.
Which visa types are most common for technical support roles in Wisconsin?
The H-1B visa is the most common visa category for technical support roles that require a bachelor's degree in a relevant field such as computer science, information systems, or engineering. Roles classified as specialty occupations qualify. Some positions may also be filled through the L-1 visa intracompany transfer visa when a candidate is relocating from a foreign affiliate of a Wisconsin employer.
Which cities in Wisconsin have the most technical support sponsorship jobs?
Madison and Milwaukee account for the largest share of technical support sponsorship activity in Wisconsin. Madison is home to Epic Systems and a growing cluster of health IT companies, while Milwaukee hosts Fiserv, Rockwell Automation, and several financial services employers. Verona, adjacent to Madison, is also notable given Epic's large campus and consistent hiring volume for technical roles.
How to find technical support visa sponsorship jobs in Wisconsin?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to search for technical support roles in Wisconsin without sifting through positions that don't offer sponsorship. You can narrow results by location and role type to focus on Wisconsin employers actively hiring international candidates for helpdesk, IT support, and systems administration positions.
Are there any Wisconsin-specific considerations for technical support visa sponsorship?
Wisconsin employers sponsoring H-1B workers must meet Department of Labor prevailing wage requirements for the specific geographic area, which differ between Milwaukee, Madison, and smaller markets. The state's concentration of healthcare IT employers, particularly around Madison, creates a pipeline from universities like the University of Wisconsin-Madison, where international graduates on OPT sometimes transition into sponsored technical support roles at regional employers.
What is the prevailing wage for sponsored technical support jobs in Wisconsin?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.