Help Desk Specialist Jobs in USA with Visa Sponsorship
Help Desk Specialist roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree in a directly related field like computer science or information systems. Many employers in IT services, healthcare, and finance have active LCA filing histories, making this a viable path for F-1 OPT holders and international candidates with the right credentials.
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Do you have a knack for solving technical problems and keeping systems running smoothly? Join our team as a Help Desk Specialist I and put those skills to work! In this role, you’ll tackle a variety of tech challenges—from diagnosing hardware and software issues to managing Windows installs, mobile access, and malware fixes. You’ll use your problem-solving powers to keep our systems performing at their best, whether in person or remotely. If you’re passionate about helping people and making technology work seamlessly, we want to hear from you!
What You’ll Do:
- Serve as the point of contact for Yardi employees seeking technical assistance with hardware, software, and peripherals.
- Install, repair, maintain, and upgrade PCs, operating systems, and standard business applications.
- Respond to questions by researching available information resources; redirect problems to the appropriate resource as necessary.
- Follow standard help desk procedures and log all help desk interactions.
Who You Are:
- Associate degree in computer science, information technology, or related field; or an equivalent combination of education and experience
- Two plus (2+) years of IT experience
- Working knowledge of basic networking
- Experience with mobile device (phone/tablet) setup and use
- Proficiency in Windows OS and Office 365
- Follow-through skills and the ability to take initiative
- Solid interpersonal skills and the ability to communicate with all levels of personnel
- Ability to exercise patience and provide optimum levels of service to non-technical users
- Ability to learn new concepts and retain new information and processes
- Strong team orientation and the ability to work effectively with a geographically dispersed team
- Basic network troubleshooting and PC Imaging skills
- Excellent communication skills
- Strong customer service skills and the desire for quality work
- Ability to maintain a ticket queue and write routine summaries in the help desk ticketing system
Ideal to Have:
- Bachelor’s degree in computer science, information technology, or related field
- CompTIA A+ certification
- Understanding of Active Directory structure
Real Estate runs on Yardi. About Us:
Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We’ve created a team of over 10,000 employees in over 40 locations around the globe dedicated to making great real estate software products.
Discover the Yardi Difference:
Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.
Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.
$29.23/hr - $32.88/hr
All submissions for open positions should be received through Yardi’s applicant portal, accessed from Yardi’s corporate website.
EOE/Race/Gender/Disability/Vets
LI-Hybrid
LOCATION
Location: Atlanta, GA
Business Unit
Corporate
Department
Cloud & IT
Employment Type
Employee - Full Time
About the Role:
Do you have a knack for solving technical problems and keeping systems running smoothly? Join our team as a Help Desk Specialist I and put those skills to work! In this role, you’ll tackle a variety of tech challenges—from diagnosing hardware and software issues to managing Windows installs, mobile access, and malware fixes. You’ll use your problem-solving powers to keep our systems performing at their best, whether in person or remotely. If you’re passionate about helping people and making technology work seamlessly, we want to hear from you!
What You’ll Do:
- Serve as the point of contact for Yardi employees seeking technical assistance with hardware, software, and peripherals.
- Install, repair, maintain, and upgrade PCs, operating systems, and standard business applications.
- Respond to questions by researching available information resources; redirect problems to the appropriate resource as necessary.
- Follow standard help desk procedures and log all help desk interactions.
Who You Are:
- Associate degree in computer science, information technology, or related field; or an equivalent combination of education and experience
- Two plus (2+) years of IT experience
- Working knowledge of basic networking
- Experience with mobile device (phone/tablet) setup and use
- Proficiency in Windows OS and Office 365
- Follow-through skills and the ability to take initiative
- Solid interpersonal skills and the ability to communicate with all levels of personnel
- Ability to exercise patience and provide optimum levels of service to non-technical users
- Ability to learn new concepts and retain new information and processes
- Strong team orientation and the ability to work effectively with a geographically dispersed team
- Basic network troubleshooting and PC Imaging skills
- Excellent communication skills
- Strong customer service skills and the desire for quality work
- Ability to maintain a ticket queue and write routine summaries in the help desk ticketing system
Ideal to Have:
- Bachelor’s degree in computer science, information technology, or related field
- CompTIA A+ certification
- Understanding of Active Directory structure
Real Estate runs on Yardi. About Us:
Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We’ve created a team of over 10,000 employees in over 40 locations around the globe dedicated to making great real estate software products.
Discover the Yardi Difference:
Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.
Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.
$29.23/hr - $32.88/hr
All submissions for open positions should be received through Yardi’s applicant portal, accessed from Yardi’s corporate website.
EOE/Race/Gender/Disability/Vets
LI-Hybrid
LOCATION
Location: Atlanta, GA
Business Unit
Corporate
Department
Cloud & IT
Employment Type
Employee - Full Time
See all Help Desk Specialist Jobs
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Get Access To All JobsTips for Finding Visa Sponsorship as a Help Desk Specialist
Frame your degree for specialty occupation
H-1B eligibility hinges on your degree matching the role's technical requirements. A general business degree won't support a Help Desk Specialist petition the way a computer science, information systems, or IT degree will. Confirm your credential maps directly to the job duties before applying.
Use OFLC Wage Search to benchmark your offer
Before accepting an offer, look up the prevailing wage for your location using OFLC Wage Search. Your offered rate must meet or exceed the Level I or Level II threshold for the role, since the employer certifies this in the LCA before USCIS ever sees your petition.
Target managed IT services and healthcare employers
Managed service providers and hospital systems run large internal help desk operations and file LCAs regularly. These sectors have recurring sponsorship need and predictable headcount cycles, which makes them more likely to invest in the H-1B process for the right candidate.
Find sponsors using Migrate Mate's verified filing data
Search Help Desk Specialist roles on Migrate Mate to see employers with verified LCA sponsorship history filtered by city and role. This lets you skip outreach to companies that have never filed and focus on those with a proven track record of sponsoring this specific job title.
Clarify your OPT end date before the offer stage
If you're on F-1 OPT, your employer needs enough lead time to file an H-1B before your authorization lapses. USCIS requires petitions to be filed during the annual registration window, so a job offer signed in June may not align with your October start if your OPT expires before then.
Get your ITIL or CompTIA cert documented before filing
Some Help Desk roles use ITIL Foundation or CompTIA A+ certifications as proxies for specialty occupation evidence. If your petition includes these credentials, make sure your certificates show your legal name exactly as it appears on your passport to avoid RFE delays at USCIS.
Frequently Asked Questions
Does a Help Desk Specialist role qualify as a specialty occupation for H-1B purposes?
It depends on how the employer defines the position. If the job description requires a bachelor's degree in computer science, information systems, or a closely related field, it can qualify. Roles where any bachelor's degree is acceptable, regardless of field, are harder to defend as specialty occupations and are more likely to receive a Request for Evidence from USCIS.
Which employers commonly sponsor Help Desk Specialists for work visas?
Managed IT service providers, large hospital systems, federal contractors, and financial institutions regularly file LCAs for Help Desk Specialist roles. These employers run large internal support operations with ongoing hiring needs. Migrate Mate lists employers with verified LCA sponsorship history for this role, so you can focus your search on companies that have already committed to the sponsorship process.
Can I use F-1 STEM OPT as a bridge while waiting for H-1B selection?
Yes, if your degree is in a STEM-designated field such as computer science or information technology. STEM OPT adds 24 months to your initial 12-month OPT, giving you up to 36 months of work authorization. Your employer must be enrolled in E-Verify, and you'll need to work with your DSO to file the STEM OPT extension before your initial OPT expires.
Does a Help Desk Specialist role require PERM labor certification for a green card?
Most employer-sponsored green card paths for this role go through EB-2 or EB-3, both of which require PERM labor certification filed with DOL. The employer must conduct a formal recruitment process and demonstrate no qualified U.S. workers were available. EB-3 skilled worker is the more common category for Help Desk roles and requires at least two years of relevant experience.
How does the H-1B annual lottery affect my chances as a Help Desk Specialist?
The H-1B cap applies to most private-sector Help Desk Specialist roles and is subject to an annual lottery. The selection rules have changed in recent years, so check USCIS for current registration mechanics. If you hold a U.S. master's degree, you're entered into both the advanced degree pool and the regular cap pool, which improves your overall selection odds.
What is the prevailing wage requirement for sponsored Help Desk Specialist jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.