Mid Level Warranty Analyst Jobs
Mid level warranty analyst jobs go to analysts ready to own warranty programs end to end, guide junior teammates, and make data-driven decisions with minimal oversight. Openings are 40% remote or hybrid across Electronics & Hardware, Manufacturing, and Technology & Software, with Zaniboni Lighting, ABB, and Capgemini actively hiring at this level now.
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This position leads Customer Support, Warranty and product samples activities; this includes troubleshooting product issues and post-sales warranty repairs both remotely and at client sites. The role supervises the Support Administrator and Samples Coordinator. To be successful in this role, you must have strong customer-facing skills, knowledge of electronics, installation, repair skills, and the ability to effectively lead others. This role is required to travel to client sites for troubleshooting and support, mostly domestic US travel, with some international.
JOB DUTIES INCLUDE, BUT NOT LIMITED TO:
- Collaborate with other departments to prevent recurring field issues; hold weekly meetings with Operations for improvement of assemblies, Engineering for product improvement; Accounting to ensure RMAs are closed properly in the system and with the Sales team to stay ahead of any issues in the field or keep them informed.
- Supervise the Support Administrator to ensure RMA website ticketing system and internal procedures and administrative processes are followed to full completion in the system and there is confirmation with accounting.
- Supervise the Samples Coordinator to ensure customer samples, sample briefcases, and show booth products are on schedule and high-quality.
- Adhere to company warranty policies and ensure the business complies with relevant policies regarding warranties and consumer rights.
- Ensure timely and effective customer support via phone, email, or in person is being provided.
- Maintain up-to-date knowledge of products, components, installation, and troubleshooting.
- Follow assembly instructions; solder and connect components as specified; perform quality checks at each step to ensure proper functionality.
- Arrange replacements and repair defective or damaged products, ensuring prompt solutions under warranty.
- Maintain an organized, clean, and efficient production environment.
- Provide on-site support and troubleshooting, travel within the U.S., Canada, and occasionally overseas.
- Report nonconformances to Engineering and the Company Trainer for training and corrective action.
- Analyze customer feedback and warranty claims to identify patterns and improvement opportunities.
REQUIRED EXPERIENCE & QUALIFICATIONS:
- Associates or technical degree in Electronics, Mechanical or equivalent experience that would meet the minimum performance requirements for this position.
- 3 years minimum experience as a field technician with low-voltage electronics or fixtures.
- Strong experience with face-to-face customer service; client support is preferred.
- Able to read and interpret schematics, wiring diagrams, layouts, and engineering drawings.
- Skilled with hand tools including but not limited to calipers, strippers, crimpers, screwdrivers, drills.
- Soldering certification is preferred, not required as long as experienced.
- Must be able and willing to interact with customers both written and verbal communications in a professional manner.
- Must be able to travel to client sites, mainly US domestic travel, some international. Able to work a flexible schedule, including weekends as needed.
- Must be comfortable working at heights to perform maintenance and repair work on hardware using ladders, scaffolding, or other equipment to access elevated work areas following all safety protocols and using personal protective equipment as required.
DRUG FREE WORKPLACE:
We are a Florida Drug Free Workplace. The company requires all employees to complete a pre-employment 10 panel drug screen; employment status will be dependent on ability to pass this screening and partake in a quarterly random screen.
HOURS, COMPENSATION AND BENEFITS:
Full-time, in-house with travel requirements. Salary is negotiable based on certifications, skillset, and experience. After 30-day waiting period, employees become eligible for Medical, Dental, and Vision insurance, paid holidays, and paid time off that increase with longevity.
INTRODUCTION
This position leads Customer Support, Warranty and product samples activities; this includes troubleshooting product issues and post-sales warranty repairs both remotely and at client sites. The role supervises the Support Administrator and Samples Coordinator. To be successful in this role, you must have strong customer-facing skills, knowledge of electronics, installation, repair skills, and the ability to effectively lead others. This role is required to travel to client sites for troubleshooting and support, mostly domestic US travel, with some international.
JOB DUTIES INCLUDE, BUT NOT LIMITED TO:
- Collaborate with other departments to prevent recurring field issues; hold weekly meetings with Operations for improvement of assemblies, Engineering for product improvement; Accounting to ensure RMAs are closed properly in the system and with the Sales team to stay ahead of any issues in the field or keep them informed.
- Supervise the Support Administrator to ensure RMA website ticketing system and internal procedures and administrative processes are followed to full completion in the system and there is confirmation with accounting.
- Supervise the Samples Coordinator to ensure customer samples, sample briefcases, and show booth products are on schedule and high-quality.
- Adhere to company warranty policies and ensure the business complies with relevant policies regarding warranties and consumer rights.
- Ensure timely and effective customer support via phone, email, or in person is being provided.
- Maintain up-to-date knowledge of products, components, installation, and troubleshooting.
- Follow assembly instructions; solder and connect components as specified; perform quality checks at each step to ensure proper functionality.
- Arrange replacements and repair defective or damaged products, ensuring prompt solutions under warranty.
- Maintain an organized, clean, and efficient production environment.
- Provide on-site support and troubleshooting, travel within the U.S., Canada, and occasionally overseas.
- Report nonconformances to Engineering and the Company Trainer for training and corrective action.
- Analyze customer feedback and warranty claims to identify patterns and improvement opportunities.
REQUIRED EXPERIENCE & QUALIFICATIONS:
- Associates or technical degree in Electronics, Mechanical or equivalent experience that would meet the minimum performance requirements for this position.
- 3 years minimum experience as a field technician with low-voltage electronics or fixtures.
- Strong experience with face-to-face customer service; client support is preferred.
- Able to read and interpret schematics, wiring diagrams, layouts, and engineering drawings.
- Skilled with hand tools including but not limited to calipers, strippers, crimpers, screwdrivers, drills.
- Soldering certification is preferred, not required as long as experienced.
- Must be able and willing to interact with customers both written and verbal communications in a professional manner.
- Must be able to travel to client sites, mainly US domestic travel, some international. Able to work a flexible schedule, including weekends as needed.
- Must be comfortable working at heights to perform maintenance and repair work on hardware using ladders, scaffolding, or other equipment to access elevated work areas following all safety protocols and using personal protective equipment as required.
DRUG FREE WORKPLACE:
We are a Florida Drug Free Workplace. The company requires all employees to complete a pre-employment 10 panel drug screen; employment status will be dependent on ability to pass this screening and partake in a quarterly random screen.
HOURS, COMPENSATION AND BENEFITS:
Full-time, in-house with travel requirements. Salary is negotiable based on certifications, skillset, and experience. After 30-day waiting period, employees become eligible for Medical, Dental, and Vision insurance, paid holidays, and paid time off that increase with longevity.
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Top Industries Hiring
- Electronics & Hardware
- Manufacturing
- Technology & Software
- Consulting & Professional Services
Mid Level Warranty Analyst Jobs: Frequently Asked Questions
How do I get a mid level warranty analyst job?
Position yourself around ownership, not just task completion. Highlight warranty claims you analyzed independently, process improvements you drove, and cross-functional work with engineering or quality teams. Tailor your resume to show measurable outcomes, such as reduced claim rates or faster resolution cycles. Mid level postings often screen for demonstrated autonomy, so make that the throughline of your application materials.
Which companies hire mid level warranty analysts?
Companies hiring mid level warranty analysts right now include Zaniboni Lighting, ABB, and Capgemini, based on current listings on Migrate Mate as of November 2026. At this experience level, hiring tends to come from manufacturers, automotive suppliers, and consumer goods companies that run high-volume warranty programs and need analysts who can operate without close supervision.
Are there remote mid level warranty analyst jobs?
Yes, though availability varies by industry. About 40% of mid level warranty analyst openings are remote or hybrid as of November 2026, with hybrid arrangements being more common in manufacturing and automotive sectors where occasional on-site collaboration with quality or engineering teams is expected. Fully remote roles appear more frequently in software and consumer electronics companies.
How do I move up to a mid level warranty analyst role?
Moving from entry level to mid level takes deliberate skill-building over your first few years. Focus on owning complete warranty cases rather than just processing claims, deepening your fluency in root cause analysis tools, and contributing to process changes that affect team-wide outcomes. Analysts who document measurable impact, such as cost reductions or improved turnaround times, are consistently the ones who make the transition fastest.
Which industries hire the most mid level warranty analysts?
Mid Level warranty analyst roles concentrate in Electronics & Hardware, Manufacturing, and Technology & Software, based on current listings on Migrate Mate as of November 2026. These sectors drive the most hiring because they manage large product portfolios with complex warranty obligations, requiring analysts who can handle escalations, interpret failure data, and work directly with suppliers or service networks.