Entry Level Call Center Specialist Jobs
New grad call center specialist jobs welcome recent graduates and entry level candidates with zero to two years of experience, where strong communication skills or prior internship work can carry more weight than a long resume. Most openings are on-site roles across Healthcare & Medical Services, Technology & Software, and Consulting & Professional Services, with employers like Optum, Norton Healthcare, and Upper Great Lakes Family Health Center hiring at this level now.
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Showing 5 of 23+ Entry Level Call Center Specialist jobs
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Responsibilities*
- Provide clinical assistance to the call center agents that support the Medical Procedure sites.
- Perform pre-procedure contact with all procedural patients.
- Assess patient needs and assist with issues related to pre/post procedure concerns including management of Red calls for all procedural sites utilizing critical thinking skills.
- Assist patients in obtaining appropriate prescriptions for procedural preps.
- Adapt communication style to patients representing diverse personal, professional, cultural, and socio-economic backgrounds.
- Use excellent listening skills to receive detailed information.
- Knowledge of internal and external resources to assist in patient needs.
- Collaborate with providers, when necessary, in determining care of the patient.
Expectations
- Proven self-direction ability including initiative and creativity
- Exhibits high standards of personal and professional conduct as measured by interviews, references, and performance evaluations.
- Demonstrated ability to interact and communicate effectively with internal and external customers as measured by interviews, references, and performance evaluations.
- Demonstrated critical thinking to effectively and efficiently prioritize and problem solve in a fast paced environment as measured by interviews, references, and performance evaluations.
- Demonstrated ability to collaborate and seek constructive approaches to resolving conflict as measured by interviews, references, and performance evaluations.
- Demonstrated ability to multitask and set priorities based on the needs in the unit, department, and institutional goals/objectives.
- Demonstrated accountability and dependability e.g., completion of work, mandatories, goal setting within established time lines.
- Excellent attendance record as evidenced by references and evaluations
Required Qualifications*
- Current licensure to practice as a Registered Nurse in the state of Michigan.
- Minimum of one (1) year recent experience (within five (5) years) in GI Endoscopy
- Recent experience (within the past five (5) years) in an ambulatory urology clinic and/or procedural care setting, including patient education and support of urologic procedures.
RESUME REQUIRED (for both internal & external applicants):
You must attach a complete and accurate resume to be fully considered for this position.
Desired Qualifications*
- BSN
- Experience as a charge nurse or equivalent management skill.
- Proficiency with typing and electronic medical records documentation.
- Proficiency with in-basket management
- Effective verbal and written communication skills
- Tele-health management experience
- Ability to establish and maintain effective collaborative working relationships with others as measured by interview, references, and performance evaluations.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan medicine is comprised of over 26,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
Nursing at Michigan offers a competitive salary with excellent benefits!
- Hourly range for Registered Nurses $43.46- $67.40/ hour
- Evening Shift Differential-$3.00 / hour
- Night Shift Differential- $4.00 / hour
- Day Shift Weekend Differential- $2.90 / hour
- Evening Shift Weekend Differential- $5.90 / hour
- Night Shift Weekend Differential- $6.90 / hour
- Charge Nurse Differential- $1.00 / hour
What Benefits can you Look Forward to?
- Excellent medical, dental and vision coverage
- 2:1 Match on retirement savings and immediate vesting
- Generous Paid Time Off Allowances
- Robust tuition and certification support programs
- Large offering of no-cost CEs and professional development for advancement
Nursing Specific Info
Salary & Nursing Framework Level:
This UMPNC RN posting is posted as Nursing Framework LEVEL C.
Actual Nursing Framework LEVEL and salary will be determined at time of hire.
Nursing Framework levels range from Level A to Level E.
Required qualifications must be met by the candidate in order to be interviewed and considered for the position. Posting may be filled after the initial 5-day posting period.
Applicants who have left the UMPNC bargaining unit must include on their resume dates of past employment including months and years of service along with effort. Positions less than 20 hours/week may be combined.
If you have questions regarding this posting or would like assistance with nursing opportunities please contact Nurse Recruitment at (734) 936-5183.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Work Schedule
Hours/Week: 40 hrs.
Shift/Hours/Days: Monday through Friday; varied hours, potential for weekends and/or holidays
Location: Ann Arbor
Note: All new employees will be expected to float to a designated unit(s) in times of low census
Union Affiliation
This position is covered under the collective bargaining agreement between the U-M and the Michigan Nurses Association and the U-M Professional Nurse Council union, which contains and settles all matters with respect to wages, benefits, hours and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
U-M EEO Statement
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.
Job Opening ID
285689
Working Title
REGISTERED NURSE: Medical Procedures Unit - (Call Center)
Job Title
REGISTERED NURSE - LEVEL C
Work Location
Michigan Medicine - Ann Arbor
Ann Arbor, MI
Modes of Work
Onsite
Full/Part Time
Full-Time
Regular/Temporary
Regular
FLSA Status
Nonexempt
Organizational Group
Um Hospital
Department
MM Endo MPU RN Answer Line
Posting Begin/End Date
11/13/2026 - 11/20/2026
Career Interest
Nursing- All Nursing
Nursing- Ambulatory Care and Clinics
Nursing- Procedural Services
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Responsibilities*
- Provide clinical assistance to the call center agents that support the Medical Procedure sites.
- Perform pre-procedure contact with all procedural patients.
- Assess patient needs and assist with issues related to pre/post procedure concerns including management of Red calls for all procedural sites utilizing critical thinking skills.
- Assist patients in obtaining appropriate prescriptions for procedural preps.
- Adapt communication style to patients representing diverse personal, professional, cultural, and socio-economic backgrounds.
- Use excellent listening skills to receive detailed information.
- Knowledge of internal and external resources to assist in patient needs.
- Collaborate with providers, when necessary, in determining care of the patient.
Expectations
- Proven self-direction ability including initiative and creativity
- Exhibits high standards of personal and professional conduct as measured by interviews, references, and performance evaluations.
- Demonstrated ability to interact and communicate effectively with internal and external customers as measured by interviews, references, and performance evaluations.
- Demonstrated critical thinking to effectively and efficiently prioritize and problem solve in a fast paced environment as measured by interviews, references, and performance evaluations.
- Demonstrated ability to collaborate and seek constructive approaches to resolving conflict as measured by interviews, references, and performance evaluations.
- Demonstrated ability to multitask and set priorities based on the needs in the unit, department, and institutional goals/objectives.
- Demonstrated accountability and dependability e.g., completion of work, mandatories, goal setting within established time lines.
- Excellent attendance record as evidenced by references and evaluations
Required Qualifications*
- Current licensure to practice as a Registered Nurse in the state of Michigan.
- Minimum of one (1) year recent experience (within five (5) years) in GI Endoscopy
- Recent experience (within the past five (5) years) in an ambulatory urology clinic and/or procedural care setting, including patient education and support of urologic procedures.
RESUME REQUIRED (for both internal & external applicants):
You must attach a complete and accurate resume to be fully considered for this position.
Desired Qualifications*
- BSN
- Experience as a charge nurse or equivalent management skill.
- Proficiency with typing and electronic medical records documentation.
- Proficiency with in-basket management
- Effective verbal and written communication skills
- Tele-health management experience
- Ability to establish and maintain effective collaborative working relationships with others as measured by interview, references, and performance evaluations.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan medicine is comprised of over 26,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
Nursing at Michigan offers a competitive salary with excellent benefits!
- Hourly range for Registered Nurses $43.46- $67.40/ hour
- Evening Shift Differential-$3.00 / hour
- Night Shift Differential- $4.00 / hour
- Day Shift Weekend Differential- $2.90 / hour
- Evening Shift Weekend Differential- $5.90 / hour
- Night Shift Weekend Differential- $6.90 / hour
- Charge Nurse Differential- $1.00 / hour
What Benefits can you Look Forward to?
- Excellent medical, dental and vision coverage
- 2:1 Match on retirement savings and immediate vesting
- Generous Paid Time Off Allowances
- Robust tuition and certification support programs
- Large offering of no-cost CEs and professional development for advancement
Nursing Specific Info
Salary & Nursing Framework Level:
This UMPNC RN posting is posted as Nursing Framework LEVEL C.
Actual Nursing Framework LEVEL and salary will be determined at time of hire.
Nursing Framework levels range from Level A to Level E.
Required qualifications must be met by the candidate in order to be interviewed and considered for the position. Posting may be filled after the initial 5-day posting period.
Applicants who have left the UMPNC bargaining unit must include on their resume dates of past employment including months and years of service along with effort. Positions less than 20 hours/week may be combined.
If you have questions regarding this posting or would like assistance with nursing opportunities please contact Nurse Recruitment at (734) 936-5183.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Work Schedule
Hours/Week: 40 hrs.
Shift/Hours/Days: Monday through Friday; varied hours, potential for weekends and/or holidays
Location: Ann Arbor
Note: All new employees will be expected to float to a designated unit(s) in times of low census
Union Affiliation
This position is covered under the collective bargaining agreement between the U-M and the Michigan Nurses Association and the U-M Professional Nurse Council union, which contains and settles all matters with respect to wages, benefits, hours and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
U-M EEO Statement
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.
Job Opening ID
285689
Working Title
REGISTERED NURSE: Medical Procedures Unit - (Call Center)
Job Title
REGISTERED NURSE - LEVEL C
Work Location
Michigan Medicine - Ann Arbor
Ann Arbor, MI
Modes of Work
Onsite
Full/Part Time
Full-Time
Regular/Temporary
Regular
FLSA Status
Nonexempt
Organizational Group
Um Hospital
Department
MM Endo MPU RN Answer Line
Posting Begin/End Date
11/13/2026 - 11/20/2026
Career Interest
Nursing- All Nursing
Nursing- Ambulatory Care and Clinics
Nursing- Procedural Services
See All 23 Entry Level Call Center Specialist Jobs
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Find JobsEntry Level Call Center Specialist Job Market
Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services10
- Technology & Software4
- Consulting & Professional Services3
- Insurance2
- Retail1
Entry Level Call Center Specialist Jobs: Frequently Asked Questions
How do I get an entry level call center specialist job?
Entry level call center specialist roles typically look for strong verbal communication, patience, and basic computer proficiency rather than years of experience. Candidates who highlight customer-facing work from internships, retail, or volunteer roles gain an edge. Tailoring your resume to show active listening, problem-solving, and familiarity with ticketing or CRM tools helps your application stand out at this stage.
Which companies hire entry level call center specialists?
Companies hiring entry level call center specialists right now include Optum, Norton Healthcare, and Upper Great Lakes Family Health Center, based on current listings on Migrate Mate as of November 2026. Hiring at this level comes from a wide range of employers, including large healthcare systems, financial services firms, telecom providers, and outsourced customer service companies that consistently onboard new and junior talent.
Are there remote entry level call center specialist jobs?
Yes, though availability varies by employer and role type. About 31% of entry level call center specialist openings are remote or hybrid as of November 2026, making this one of the more flexible fields for candidates who prefer to work from home. Remote roles often require a quiet workspace, a reliable internet connection, and comfort using cloud-based phone or ticketing systems.
Are these new grad call center specialist jobs?
Yes, many of these openings are new grad and junior roles that explicitly welcome candidates with little or no professional experience. A new grad-friendly posting typically accepts zero to two years of experience, counts internships or part-time customer service work toward eligibility, and may offer paid onboarding or training. Recent graduates who can demonstrate communication skills and a service mindset are well-positioned to compete.
Which industries hire the most entry level call center specialists?
Entry Level call center specialist roles concentrate in Healthcare & Medical Services, Technology & Software, and Consulting & Professional Services, based on current listings on Migrate Mate as of November 2026. These sectors drive consistent hiring at the entry level because they handle high volumes of inbound customer inquiries, billing questions, and support requests that are well-suited to candidates building foundational professional skills.