Entry Level National Customer Service Manager Jobs
New grad national customer service manager jobs open doors for recent graduates and entry level candidates with zero to two years of experience, where a strong track of internship work or hands-on customer-facing roles can matter more than a long resume. Most openings mix on-site and remote settings across Healthcare & Medical Services, Retail, and Manufacturing, with employers like Synertex, Lockheed Martin, and MGM Resorts International hiring at this level now.
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Showing 5 of 46+ Entry Level National Customer Service Manager jobs
Company Description
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Job Description
The National Field Trainer (NFT) supports a Brand or Franchise organization in the design and delivery of training solutions to a field sales organization. An NFT ensures both Training & Development and Brand Strategy is effectively represented in all training programs and solutions. This role is accountable to quickly build relationships with key stakeholders and manage several stakeholders at various levels. The role requires a high level of performance coaching, strategy alignment/execution, and application of training fundamentals to enhance performance learning of participants. This position is based in Lake County, Illinois.
Responsibilities:
- Designs, develops, and delivers compliant learning solutions that increases effectiveness and credibility of participants
- Builds trust and credibility with key stakeholders through regular interaction, evidenced by feedback and proven working partnerships
- Leverages existing Learning & Development core platforms and content within the specific Franchise/Brand training products, to limit duplicative efforts
- Demonstrates direct and open communication key stakeholders resulting in positive relationships and mutual alignment
- Provides candid and specific verbal & written feedback resulting in training participants being aware of strengths and weaknesses including a plan for improved performance
- Recognizes the skill level of training participants and adjusts coaching and training techniques to meet the needs of individuals
- Develops Rotational Trainers and/or Guest Trainers by providing them a meaningful role in the class, one-to-one coaching including performance feedback
- Demonstrates and applies knowledge of all stakeholder businesses, strategies and priorities and integrates training activities into brand team business plans
- Recognized as a product and disease-state expert as well as an expert in non-therapeutic areas such as customer and business skills
Key stakeholders:
- CA&O leadership, Franchise/Brand Sales and Marketing leadership
Qualifications
- Bachelor’s degree
- 2+ years of field sales experience in pharmaceutical industry, or equivalent experience
- Knowledge of applicable regulations and standards affecting Pharmaceutical Products (e.g. CFR 210/211, cGMP)
- Project management experience and/or proven ability to manage in a matrixed organization
- High performing sales track record and strong understanding of what drives success in a commercial organization
- Demonstrated ability to work with a variety of individuals at all levels of management to develop partnerships and align training with the business strategy
- Proven ability to integrate business trends, brand strategies, and marketplace drivers into plans that drive competitive advantage to the organization
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- This job is eligible to participate in our short-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
Company Description
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Job Description
The National Field Trainer (NFT) supports a Brand or Franchise organization in the design and delivery of training solutions to a field sales organization. An NFT ensures both Training & Development and Brand Strategy is effectively represented in all training programs and solutions. This role is accountable to quickly build relationships with key stakeholders and manage several stakeholders at various levels. The role requires a high level of performance coaching, strategy alignment/execution, and application of training fundamentals to enhance performance learning of participants. This position is based in Lake County, Illinois.
Responsibilities:
- Designs, develops, and delivers compliant learning solutions that increases effectiveness and credibility of participants
- Builds trust and credibility with key stakeholders through regular interaction, evidenced by feedback and proven working partnerships
- Leverages existing Learning & Development core platforms and content within the specific Franchise/Brand training products, to limit duplicative efforts
- Demonstrates direct and open communication key stakeholders resulting in positive relationships and mutual alignment
- Provides candid and specific verbal & written feedback resulting in training participants being aware of strengths and weaknesses including a plan for improved performance
- Recognizes the skill level of training participants and adjusts coaching and training techniques to meet the needs of individuals
- Develops Rotational Trainers and/or Guest Trainers by providing them a meaningful role in the class, one-to-one coaching including performance feedback
- Demonstrates and applies knowledge of all stakeholder businesses, strategies and priorities and integrates training activities into brand team business plans
- Recognized as a product and disease-state expert as well as an expert in non-therapeutic areas such as customer and business skills
Key stakeholders:
- CA&O leadership, Franchise/Brand Sales and Marketing leadership
Qualifications
- Bachelor’s degree
- 2+ years of field sales experience in pharmaceutical industry, or equivalent experience
- Knowledge of applicable regulations and standards affecting Pharmaceutical Products (e.g. CFR 210/211, cGMP)
- Project management experience and/or proven ability to manage in a matrixed organization
- High performing sales track record and strong understanding of what drives success in a commercial organization
- Demonstrated ability to work with a variety of individuals at all levels of management to develop partnerships and align training with the business strategy
- Proven ability to integrate business trends, brand strategies, and marketplace drivers into plans that drive competitive advantage to the organization
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- This job is eligible to participate in our short-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
See All 46 Entry Level National Customer Service Manager Jobs
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Find JobsEntry Level National Customer Service Manager Job Market
Who's Hiring
- Synertex13
- Lockheed Martin4
- MGM Resorts International3
- CDK Global2
- Encore Global2
Top Industries Hiring
- Healthcare & Medical Services
- Retail
- Manufacturing
- Technology & Software
- Education
Entry Level National Customer Service Manager Jobs: Frequently Asked Questions
How do I get an entry level national customer service manager job?
Focus on roles that explicitly welcome zero to two years of experience and highlight any internships, part-time customer service work, or team coordination projects on your resume. Employers at this level look for strong communication, problem-solving, and the ability to handle escalations calmly. A demonstrated record of improving customer satisfaction, even in a junior or volunteer context, gives your application a real edge.
Which companies hire entry level national customer service managers?
Companies hiring entry level national customer service managers right now include Synertex, Lockheed Martin, and MGM Resorts International, based on current listings on Migrate Mate as of November 2026. At this level, you'll find a mix of large enterprises building out their support divisions and growing mid-size companies that prefer to train new talent into the role rather than hire laterally.
Are there remote entry level national customer service manager jobs?
Yes, though availability varies by employer and industry. About 24% of entry level national customer service manager openings are remote or hybrid as of November 2026, reflecting how broadly companies have adopted flexible work for support leadership roles. Hybrid arrangements are especially common for candidates stepping into their first management-track position.
Are these new grad national customer service manager jobs?
Yes, many of the listings on this page are new grad and junior roles that welcome recent graduates and candidates with limited professional experience. A new grad-friendly posting typically calls for zero to two years of experience, accepts internship or part-time work as a substitute, and values a strong portfolio of customer interactions or team projects over a lengthy resume.
Which industries hire the most entry level national customer service managers?
Entry Level national customer service manager roles concentrate in Healthcare & Medical Services, Retail, and Manufacturing, based on current listings on Migrate Mate as of November 2026. These sectors tend to drive hiring at this level because high customer volume and distributed teams create a constant need for supervisory and coordination talent even among candidates early in their careers.