Entry Level Customer Relations Officer Jobs
New grad customer relations officer jobs welcome recent graduates and entry level candidates with zero to two years of experience, where a strong portfolio or internship background can matter more than a long resume. Most openings are on-site and hybrid roles across Healthcare & Medical Services, Insurance, and Sports & Recreation, with employers like Ecm Enterprises, State Farm, and El Rio Community Health Center hiring at this level now.
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At the New Mexico Children, Youth and Families Department (CYFD), every role is an opportunity to make a lasting difference in the lives of children, youth, and families across our state. We are committed to building a compassionate, skilled, and dedicated workforce that works collaboratively to ensure safety, promote well-being, and strengthen families. Whether you are in the field supporting families face-to-face, working behind the scenes to improve systems, or helping to shape the agency from a leadership level, your work here has purpose and long-lasting impact. Join a team that values integrity, resilience, and service and be part of meaningful change for New Mexico's future.
- APPLICATIONS SUBMITTED WITHOUT WORK EXPERIENCE OR A RESUME WILL NOT BE CONSIDERED. IF ATTACHING A RESUME, RESUME MUST INCLUDE DATES OF EMPLOYMENT FOR EACH JOB (MONTH and YEAR) AND DETAILS OF WORK EXPERIENCE/JOB DUTIES*
Why does the job exist?
The ERB Investigator is responsible for designing and executing comprehensive investigation plans. This includes identifying subjects and witnesses, scheduling and conducting interviews, and gathering and documenting relevant evidence. The investigator determines the scope of necessary evidence and systematically collects, reviews, and analyzes all pertinent information to ensure investigations are thorough, objective, and impartial.
How does it get done?
Key duties include:
Reviewing applicable policies, procedures, state statutes, and NMAC regulations to identify potential violations.
Preparing detailed fact-finding reports that summarize investigative findings, including interview transcripts and supporting documentation.
Drafting disciplinary actions, internal complaint responses, and grievance replies in alignment with established protocols and deadlines.
The investigator also collaborates closely with management, supervisors, and the Office of General Counsel throughout the investigative and disciplinary process to ensure consistency and adherence to agency policies and applicable laws.
Minimum Qualification
Associate degree in Human Resources or Business Administration, Personnel Administration, HR Administration or Management, or Criminology and two (2) years of experience related to human resources operations, conducting investigations, documenting findings and disciplinary actions, collective bargaining, or problem resolution. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling four (4) years may substitute for the required education and experience.
Employment Requirements
Must possess and maintain a valid Driver's License. Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification as a condition of continued employment. Pre-employment background investigation is required and is conditional pending results.
Working Conditions
Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Cheryl Evans, Cheryl.Evans@cyfd.nm.gov. Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.
At the New Mexico Children, Youth and Families Department (CYFD), every role is an opportunity to make a lasting difference in the lives of children, youth, and families across our state. We are committed to building a compassionate, skilled, and dedicated workforce that works collaboratively to ensure safety, promote well-being, and strengthen families. Whether you are in the field supporting families face-to-face, working behind the scenes to improve systems, or helping to shape the agency from a leadership level, your work here has purpose and long-lasting impact. Join a team that values integrity, resilience, and service and be part of meaningful change for New Mexico's future.
- APPLICATIONS SUBMITTED WITHOUT WORK EXPERIENCE OR A RESUME WILL NOT BE CONSIDERED. IF ATTACHING A RESUME, RESUME MUST INCLUDE DATES OF EMPLOYMENT FOR EACH JOB (MONTH and YEAR) AND DETAILS OF WORK EXPERIENCE/JOB DUTIES*
Why does the job exist?
The ERB Investigator is responsible for designing and executing comprehensive investigation plans. This includes identifying subjects and witnesses, scheduling and conducting interviews, and gathering and documenting relevant evidence. The investigator determines the scope of necessary evidence and systematically collects, reviews, and analyzes all pertinent information to ensure investigations are thorough, objective, and impartial.
How does it get done?
Key duties include:
Reviewing applicable policies, procedures, state statutes, and NMAC regulations to identify potential violations.
Preparing detailed fact-finding reports that summarize investigative findings, including interview transcripts and supporting documentation.
Drafting disciplinary actions, internal complaint responses, and grievance replies in alignment with established protocols and deadlines.
The investigator also collaborates closely with management, supervisors, and the Office of General Counsel throughout the investigative and disciplinary process to ensure consistency and adherence to agency policies and applicable laws.
Minimum Qualification
Associate degree in Human Resources or Business Administration, Personnel Administration, HR Administration or Management, or Criminology and two (2) years of experience related to human resources operations, conducting investigations, documenting findings and disciplinary actions, collective bargaining, or problem resolution. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling four (4) years may substitute for the required education and experience.
Employment Requirements
Must possess and maintain a valid Driver's License. Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification as a condition of continued employment. Pre-employment background investigation is required and is conditional pending results.
Working Conditions
Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Cheryl Evans, Cheryl.Evans@cyfd.nm.gov. Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.
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Top Industries Hiring
- Healthcare & Medical Services11
- Insurance8
- Sports & Recreation7
- Consulting & Professional Services6
- Technology & Software5
Entry Level Customer Relations Officer Jobs: Frequently Asked Questions
How do I get an entry level customer relations officer job?
Start by highlighting any customer-facing experience you have, whether from internships, retail, campus roles, or volunteer work. Employers hiring at this level look for strong communication skills, patience, and a problem-solving mindset over years of experience. Tailoring your resume to show how you resolved issues or supported customers gives you a clear edge against other entry level applicants.
Which companies hire entry level customer relations officers?
Companies hiring entry level customer relations officers right now include Ecm Enterprises, State Farm, and El Rio Community Health Center, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to come from companies with large customer bases, including financial services firms, healthcare organizations, and consumer-facing businesses that invest in building dedicated support teams.
Are there remote entry level customer relations officer jobs?
Yes, though on-site and hybrid roles remain common at this level. About 31% of entry level customer relations officer openings are remote or hybrid as of November 2026, so candidates who prefer flexibility do have genuine options. Filtering by work setting when you search can help you quickly identify which openings match your situation.
Are these new grad customer relations officer jobs?
Yes. These listings include new grad, recent graduate, and junior customer relations officer roles that explicitly welcome candidates with little or no professional experience. A new grad friendly posting typically asks for zero to two years of experience and treats internships, campus involvement, or a demonstrated customer service background as a sufficient foundation for getting started.
Which industries hire the most entry level customer relations officers?
Entry Level customer relations officer roles concentrate in Healthcare & Medical Services, Insurance, and Sports & Recreation, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because they handle high volumes of customer interactions daily and regularly onboard junior staff to manage relationship-building, inquiries, and account support across their client base.