Senior Level Case Management Officer Jobs
Senior level case management officer jobs put experienced professionals in charge of complex caseloads, program oversight, and the teams or workflows that deliver outcomes across a client population. Openings are concentrated across Healthcare & Medical Services, Banking & Financial Services, and Education, with a mix of on-site, remote, and hybrid settings, and employers like CVS Health, Sutter Health, and Memorial Healthcare System hiring at this level now.
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Showing 5 of 34+ Senior Level Case Management Officer jobs
INTRODUCTION
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
Overview
Gallagher is seeking a strategic and experienced Chief Operating Officer (COO) to lead the management, direction, and delivery of our global RPA business operations. This senior leadership role is responsible for shaping and executing operational strategy, driving business performance, and ensuring the effective delivery of operating policies, processes, and procedures that support both short- and long-term organizational goals. The COO will oversee operational excellence across multiple functions and geographies, lead special projects, and work closely with executive leadership to strengthen business outcomes, enhance efficiency, and support future growth.
HOW YOU'LL MAKE AN IMPACT
As COO, you will:
- Lead the global business operations of the RPA business, ensuring strong execution against strategic and operational objectives.
- Develop, implement, and continuously improve operating policies, processes, and procedures.
- Own and deliver the medium-term strategy and operational direction for the function.
- Direct the execution of business strategies through multiple divisions and sub-functions.
- Manage multiple teams of professionals and managers across diverse roles and global locations.
- Approve and influence new products, processes, standards, strategies, and operational plans.
- Oversee strategic delivery of operations and special projects across multiple business areas.
- Hold budget and/or P&L accountability, working closely with division leadership to align resourcing and financial plans.
- Influence executive leadership and drive decision-making on operational and organizational priorities.
- Identify opportunities to improve existing processes and systems through strong conceptual, analytical, and strategic thinking.
- Create and execute workforce plans, including staffing, organizational design, compensation, training, and development.
- Ensure operational plans support the broader business strategy and long-range goals of the organization.
ABOUT YOU
- Requires a University Degree and minimum 12 years prior relevant experience, or equivalent experience.
- Proven senior leadership experience in a global or multi-country organization.
- Strong operational leadership skills with responsibility for multiple teams and complex business functions.
- Experience owning strategy, execution, budgets, and organizational planning.
- Ability to influence executive stakeholders and lead through change.
- A track record of improving operational performance and driving business transformation.
- Strong decision-making, planning, and problem-solving capabilities.
- Experience building high-performing teams and developing future leaders.
COMPENSATION AND BENEFITS
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
INTRODUCTION
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
Overview
Gallagher is seeking a strategic and experienced Chief Operating Officer (COO) to lead the management, direction, and delivery of our global RPA business operations. This senior leadership role is responsible for shaping and executing operational strategy, driving business performance, and ensuring the effective delivery of operating policies, processes, and procedures that support both short- and long-term organizational goals. The COO will oversee operational excellence across multiple functions and geographies, lead special projects, and work closely with executive leadership to strengthen business outcomes, enhance efficiency, and support future growth.
HOW YOU'LL MAKE AN IMPACT
As COO, you will:
- Lead the global business operations of the RPA business, ensuring strong execution against strategic and operational objectives.
- Develop, implement, and continuously improve operating policies, processes, and procedures.
- Own and deliver the medium-term strategy and operational direction for the function.
- Direct the execution of business strategies through multiple divisions and sub-functions.
- Manage multiple teams of professionals and managers across diverse roles and global locations.
- Approve and influence new products, processes, standards, strategies, and operational plans.
- Oversee strategic delivery of operations and special projects across multiple business areas.
- Hold budget and/or P&L accountability, working closely with division leadership to align resourcing and financial plans.
- Influence executive leadership and drive decision-making on operational and organizational priorities.
- Identify opportunities to improve existing processes and systems through strong conceptual, analytical, and strategic thinking.
- Create and execute workforce plans, including staffing, organizational design, compensation, training, and development.
- Ensure operational plans support the broader business strategy and long-range goals of the organization.
ABOUT YOU
- Requires a University Degree and minimum 12 years prior relevant experience, or equivalent experience.
- Proven senior leadership experience in a global or multi-country organization.
- Strong operational leadership skills with responsibility for multiple teams and complex business functions.
- Experience owning strategy, execution, budgets, and organizational planning.
- Ability to influence executive stakeholders and lead through change.
- A track record of improving operational performance and driving business transformation.
- Strong decision-making, planning, and problem-solving capabilities.
- Experience building high-performing teams and developing future leaders.
COMPENSATION AND BENEFITS
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
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Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services10
- Banking & Financial Services6
- Education4
- Insurance4
- Technology & Software3
Senior Level Case Management Officer Jobs: Frequently Asked Questions
How do I get a senior level case management officer job?
Employers hiring at this level look for candidates who have led case management programs, supervised staff or interns, and owned quality outcomes rather than just executing tasks. Demonstrating that you've developed protocols, mentored junior officers, or managed high-complexity cases independently gives you a clear edge. Certifications like CCM or ACM signal professional depth and are frequently listed as preferred or required qualifications.
Which companies hire senior level case management officers?
Companies hiring senior level case management officers right now include CVS Health, Sutter Health, and Memorial Healthcare System, based on current listings on Migrate Mate as of November 2026. At this experience level, hiring tends to concentrate at health systems, managed care organizations, government agencies, and large nonprofits that require experienced professionals to lead caseload teams and drive program accountability.
Are there remote senior level case management officer jobs?
Yes, though availability varies by specialty and employer. About 32% of senior level case management officer openings are remote or hybrid as of November 2026, reflecting broader adoption of telehealth and virtual care coordination across health plans and social services. Fully on-site roles remain common in inpatient, corrections, and direct-service settings where in-person presence is required.
What makes a case management officer role senior level?
Senior level roles are defined by ownership and scope, not just tenure. A senior case management officer typically carries accountability for program outcomes, sets protocols that junior staff follow, handles escalated or high-complexity cases, and contributes to department strategy. Mentoring less experienced staff and collaborating with clinical or administrative leadership are standard expectations at this level, distinguishing it clearly from mid-level positions.
Which industries hire the most senior level case management officers?
Senior Level case management officer roles concentrate in Healthcare & Medical Services, Banking & Financial Services, and Education, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because they manage large, complex client populations that require experienced professionals to coordinate care, enforce compliance, and lead service delivery teams effectively.