Senior Level Claims Operations Manager Jobs
Senior level claims operations manager jobs put experienced professionals in charge of operational strategy, process integrity, and the cross-functional teams that keep claims pipelines running at scale. Hiring concentrates in Insurance, Banking & Financial Services, and Technology & Software, with 50% of openings remote or hybrid, and employers like Liberty Mutual Insurance, Stripe, and Amazon hiring at this level now.
Find JobsOverview
Showing 5 of 43+ Senior Level Claims Operations Manager jobs
COMPANY SUMMARY STATEMENT: As one of the largest investor-owned utility companies in the United States, PPL Corporation (NYSE: PPL), is committed to creating long-term, sustainable value for our 3.5 million customers, our shareowners and the communities we serve. Our high-performing regulated utilities — PPL Electric Utilities, Louisville Gas and Electric, Kentucky Utilities and Rhode Island Energy — provide an outstanding experience for our customers, consistently ranking among the best utilities in the nation. PPL’s companies are also addressing challenges head-on by investing in new infrastructure and technology that is creating a smarter, more reliable and resilient energy grid. We are committed to doing our part to advance a cleaner energy future and drive innovation that enables us to achieve net-zero carbon emissions by 2050 while maintaining energy reliability and affordability for the customers and communities we serve. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today.
Overview: This position provides support to the Advanced Metering System Operations group. This person has the technical expertise on all the applications used by the Advanced Metering System Operations group. Typically, this person would be responsible for the business-related operations for the various metering support applications to monitor meter reading systems and data validation for internal and external customers. This position also investigates and resolves issues associated with AMI assets that have failed or that are not processing data as expected.
Responsibilities:
- Responsible for the daily business operations of the various systems and applications associated with the Advanced Metering Infrastructure (AMI) system, specifically the Meter Reading systems and the Meter Data Management System (MDMs) as well as individual meter assets.
- Evaluate and validate data in the MDMS to resolve data exceptions and monitor system inputs/outputs to ensure quality of billing and settlement data. Assess the performance of AMI system components through the tracking of meter reading data including the investigation of new alerts on customers who are missing large amounts of meter data (reads) or have meter data outside of established parameters.
- Provide technical leadership (hardware, software, communication paths) in meeting the technology needs of the Advanced Metering System Operations group and serve as the business technology liaison to PPL's ISD organization.
- Responsible for Advanced Metering Operations Group performance metrics including Head End Network availability, MV90 System availability, Meter Billing and Interval read rates, and Remote Switch Performance.
- Responsible for troubleshooting meter assets thru the Meter Read systems to determine the root cause of the issue and to refer to the appropriate group for resolution.
- Responsible for AMI data integrity. This includes monitoring data backups as well as an understanding of appropriate protocols for granting logical access to key AMI systems.
- Support the activities associated with maintaining application release version levels and system patches. Support the activities associated with application upgrades or implementation of new applications.
- Identify and Promote business opportunities in support of various PPL groups to leverage the AMI investment.
- Responsible as necessary for monitoring the performance of the RF network assets and resolving issues associated with the network.
- Monitor changes in technology and maintain a current awareness of industry trends and long-term technology plans at PPL.
- Participate in the planning, design, and implementation of AMI systems, applications, communications infrastructure and operations. Works with various groups with PPL to identify best practices while developing and documenting policies and procedures related to applications and interfaces.
- Responsible for maintaining lists for enhancements/modifications and IT related operations support requirements.
- Prepares and delivers proposals and informational presentations for management and business associates.
- Responsible for understanding PPL tariff and Regulatory requirements as they apply to billing, settlement, etc.
- Physical presence in the office/on-site to engage in face-to-face interaction and coordination of work among direct reports and co-workers.
- May be assigned an Electric Utilities emergency and storm role. This is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service. This role may necessitate the need to work after-hours, outside of your normal schedule.
- Performs other duties as assigned.
- Complies with all policies and standards.
QUALIFICATIONS
- Bachelor's Degree in Engineering, Information Systems, Computer Science, Business Administration or Professional
- 7+ years relevant AMI Experience
- Ability to analyze data and troubleshoot
- Possess a high level of customer sensitivity and ability to manage stress, ambiguity, and uncertainty
- Ability to handle multiple assignments concurrently
PREFERRED QUALIFICATIONS:
- Experience with Radio Frequency (RF) Communication Technology.
- Extensive knowledge of information system administration policies and practices at PPL for the purpose of operating the AMI system in accordance with department and company goals.
- Skilled in Meter Data Management Systems (MDMS) with a comprehensive understanding of exception management and the process of meter data collection to bill issuance.
- Skilled in application administration, metrology associated with communication, and the aspects of telecommunications infrastructure to support AMI operations.
- Working knowledge of computer hardware, software, telecommunications, and knowledge of industry trends and best practices for applying AMI technologies to other workgroup tasks and activities.
- Ability to build relationships with major players in the IT and Utilities business arena.
- Must have a clear understanding of PPL utilities issues, operations, and priorities.
- Ability to define business benefits, costs, resource requirements, risks, and success criterion of technology operations.
- Ability to communicate complex ideas effectively.
- Experience in organizational and system change management.
- Data analytics skills including the ability to query and analyze information across a variety of data sources.
COMPANY SUMMARY STATEMENT: As one of the largest investor-owned utility companies in the United States, PPL Corporation (NYSE: PPL), is committed to creating long-term, sustainable value for our 3.5 million customers, our shareowners and the communities we serve. Our high-performing regulated utilities — PPL Electric Utilities, Louisville Gas and Electric, Kentucky Utilities and Rhode Island Energy — provide an outstanding experience for our customers, consistently ranking among the best utilities in the nation. PPL’s companies are also addressing challenges head-on by investing in new infrastructure and technology that is creating a smarter, more reliable and resilient energy grid. We are committed to doing our part to advance a cleaner energy future and drive innovation that enables us to achieve net-zero carbon emissions by 2050 while maintaining energy reliability and affordability for the customers and communities we serve. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today.
Overview: This position provides support to the Advanced Metering System Operations group. This person has the technical expertise on all the applications used by the Advanced Metering System Operations group. Typically, this person would be responsible for the business-related operations for the various metering support applications to monitor meter reading systems and data validation for internal and external customers. This position also investigates and resolves issues associated with AMI assets that have failed or that are not processing data as expected.
Responsibilities:
- Responsible for the daily business operations of the various systems and applications associated with the Advanced Metering Infrastructure (AMI) system, specifically the Meter Reading systems and the Meter Data Management System (MDMs) as well as individual meter assets.
- Evaluate and validate data in the MDMS to resolve data exceptions and monitor system inputs/outputs to ensure quality of billing and settlement data. Assess the performance of AMI system components through the tracking of meter reading data including the investigation of new alerts on customers who are missing large amounts of meter data (reads) or have meter data outside of established parameters.
- Provide technical leadership (hardware, software, communication paths) in meeting the technology needs of the Advanced Metering System Operations group and serve as the business technology liaison to PPL's ISD organization.
- Responsible for Advanced Metering Operations Group performance metrics including Head End Network availability, MV90 System availability, Meter Billing and Interval read rates, and Remote Switch Performance.
- Responsible for troubleshooting meter assets thru the Meter Read systems to determine the root cause of the issue and to refer to the appropriate group for resolution.
- Responsible for AMI data integrity. This includes monitoring data backups as well as an understanding of appropriate protocols for granting logical access to key AMI systems.
- Support the activities associated with maintaining application release version levels and system patches. Support the activities associated with application upgrades or implementation of new applications.
- Identify and Promote business opportunities in support of various PPL groups to leverage the AMI investment.
- Responsible as necessary for monitoring the performance of the RF network assets and resolving issues associated with the network.
- Monitor changes in technology and maintain a current awareness of industry trends and long-term technology plans at PPL.
- Participate in the planning, design, and implementation of AMI systems, applications, communications infrastructure and operations. Works with various groups with PPL to identify best practices while developing and documenting policies and procedures related to applications and interfaces.
- Responsible for maintaining lists for enhancements/modifications and IT related operations support requirements.
- Prepares and delivers proposals and informational presentations for management and business associates.
- Responsible for understanding PPL tariff and Regulatory requirements as they apply to billing, settlement, etc.
- Physical presence in the office/on-site to engage in face-to-face interaction and coordination of work among direct reports and co-workers.
- May be assigned an Electric Utilities emergency and storm role. This is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service. This role may necessitate the need to work after-hours, outside of your normal schedule.
- Performs other duties as assigned.
- Complies with all policies and standards.
QUALIFICATIONS
- Bachelor's Degree in Engineering, Information Systems, Computer Science, Business Administration or Professional
- 7+ years relevant AMI Experience
- Ability to analyze data and troubleshoot
- Possess a high level of customer sensitivity and ability to manage stress, ambiguity, and uncertainty
- Ability to handle multiple assignments concurrently
PREFERRED QUALIFICATIONS:
- Experience with Radio Frequency (RF) Communication Technology.
- Extensive knowledge of information system administration policies and practices at PPL for the purpose of operating the AMI system in accordance with department and company goals.
- Skilled in Meter Data Management Systems (MDMS) with a comprehensive understanding of exception management and the process of meter data collection to bill issuance.
- Skilled in application administration, metrology associated with communication, and the aspects of telecommunications infrastructure to support AMI operations.
- Working knowledge of computer hardware, software, telecommunications, and knowledge of industry trends and best practices for applying AMI technologies to other workgroup tasks and activities.
- Ability to build relationships with major players in the IT and Utilities business arena.
- Must have a clear understanding of PPL utilities issues, operations, and priorities.
- Ability to define business benefits, costs, resource requirements, risks, and success criterion of technology operations.
- Ability to communicate complex ideas effectively.
- Experience in organizational and system change management.
- Data analytics skills including the ability to query and analyze information across a variety of data sources.
See All 43 Senior Level Claims Operations Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsSenior Level Claims Operations Manager Job Market
Who's Hiring
Top Industries Hiring
- Insurance16
- Banking & Financial Services5
- Technology & Software4
- Construction & Real Estate3
- Retail2
Senior Level Claims Operations Manager Jobs: Frequently Asked Questions
How do I get a senior level claims operations manager job?
Employers hiring at this level look for candidates who have owned end-to-end claims workflows, led process improvement initiatives, and managed or mentored teams. Demonstrating measurable outcomes, such as reduced cycle times or improved accuracy rates, sets strong candidates apart. Familiarity with regulatory compliance, claims management systems, and cross-departmental collaboration is expected, not optional.
Which companies hire senior level claims operations managers?
Companies hiring senior level claims operations managers right now include Liberty Mutual Insurance, Stripe, and Amazon, based on current listings on Migrate Mate as of November 2026. Hiring at this level tends to concentrate in large insurers, third-party administrators, and healthcare organizations that run high-volume claims operations requiring experienced leadership.
Are there remote senior level claims operations manager jobs?
Yes, though availability varies by employer and function. About 50% of senior level claims operations manager openings are remote or hybrid as of November 2026, reflecting the role's reliance on systems and distributed teams. Fully on-site positions still exist, particularly at organizations prioritizing direct oversight of claims staff.
What makes a claims operations manager role senior level?
Senior level roles carry broader ownership than mid-level positions. Expectations shift from executing established processes to designing them, setting performance standards, and leading the people responsible for outcomes. Senior candidates are expected to mentor junior managers, engage with executive stakeholders, and drive operational decisions that affect the entire claims function rather than a single team or workflow.
Which industries hire the most senior level claims operations managers?
Senior Level claims operations manager roles concentrate in Insurance, Banking & Financial Services, and Technology & Software, based on current listings on Migrate Mate as of November 2026. These sectors generate the highest claims volume and face the greatest regulatory complexity, creating sustained demand for experienced leaders who can maintain accuracy and compliance at scale.