Senior Level Desk Operations Specialist Jobs
Senior level desk operations specialist jobs call for professionals who set operational direction, own service delivery outcomes, and lead the teams or projects that keep complex desk environments running. Hiring concentrates across Technology & Software, Banking & Financial Services, and Investment & Asset Management, with 41% of openings offering remote or hybrid arrangements, and employers like Stripe, Amazon, and CBRE hiring at this level now.
Find JobsOverview
Showing 5 of 30+ Senior Level Desk Operations Specialist jobs
Avalara is transforming tax compliance into a seamless, automated digital experience. Within our Micro & Emerging Business unit, we are building a unified self-serve compliance platform for small merchants and lodging operators by bringing DAVO and MyLodgeTax together.
As a Senior Program Manager, you will lead the cross-functional operations of this flagship initiative. You will drive alignment, accountability, and execution across dedicated engineering teams, central platform groups, business development, billing systems, and shared services. Reporting to Evan Wright (VP & GM, SMB Business), this role gives you startup-style agility and scope backed by the data, customers, and infrastructure of an established global SaaS leader.
Lead program delivery. Own the integrated plan, milestones, and critical path for the DAVO and MyLodgeTax consolidation, including the platform rebuild, customer migration, and security and compliance deadlines.
Run the cross-team operating model. Set up operating rhythms, dependency maps, and clear service agreements with engineering, central platform, business development, filing operations, and corporate systems teams.
Drive billing and systems work. Coordinate roadmaps and delivery for card and ACH checkout, self-serve pricing and quoting, HubSpot, ERP integrations, and the APIs underneath them.
Align partner integrations. Coordinate timelines across POS and property-management integrations, marketplace apps, and integration partners so customers can sign up and onboard without talking to sales.
Give executives clear visibility. Build dashboards tracking self-serve conversion, support volume, and acquisition economics, and write decision memos that make trade-offs easy to act on.
Modernize how programs run. Use AI tools for status updates, risk detection, and documentation, and help CPMO turn what works here into playbooks for the rest of Avalara.
#LI-Remote
What Your Responsibilities Will Be:
Lead the end-to-end go-to-market strategy, campaign planning, and execution for DAVO to accelerate merchant acquisition, trial sign-ups, and active user growth.
Own marketing initiatives across app marketplaces, POS ecosystems (e.g., Clover, Square, Toast, Shopify, and others), and merchant-embedded channels to drive app installs and partner-referred growth.
Partner with Product and Growth teams to optimize the self-serve buying journey, conversion paths, digital onboarding, and activation funnels.
Develop compelling, merchant-centric messaging, landing pages, digital campaigns, and educational content that articulate the time-saving and compliance benefits of daily automated sales tax.
Plan and execute multi-channel demand generation programs across digital advertising, email nurture streams, partner co-marketing, and industry activations.
Utilize modern marketing technology, automation, and AI-powered tools to scale campaign testing, optimize messaging variations, and eliminate friction across marketing funnels.
Track and analyze full-funnel PLG telemetry and marketing performance metrics (install-to-activation rates, customer acquisition cost, retention, and ROI) to steer marketing investments and campaign optimizations.
AI Proficiency
Use approved AI and automation tools to streamline operations, including project setup, documentation accuracy, sales queue handling, and invoicing workflows.
Build reusable prompts, templates, and lightweight automations to reduce manual rework and help delivery teams prepare client projects faster.
Track efficiency and data quality gains, sharing effective AI workflows and best practices across the team.
What AI success looks like:
Demonstrated experience applying practical AI/automation tools to improve day-to-day workflow speed, quality, and documentation accuracy.
A proactive mindset for identifying process bottlenecks and building scalable, reusable solutions.
What you’ll bring
7+ years of experience leading complex, cross-functional technical programs at a SaaS or enterprise technology organization.
Proven track record delivering programs involving subscription billing, payments/checkout workflows, or complex enterprise platform and integrations.
A track record of driving accountability across a matrixed organization without direct authority.
Experience delivering against fixed milestones and deadlines, including legacy platform migrations.
Executive-level communication skills, with the ability to distill technical and commercial trade-offs into clear recommendations.
Comfort using AI tools in your daily work to synthesize information and move faster.
Preferred
Experience with product-led growth (PLG) or self-serve funnels.
Experience with POS, property-management, or e-commerce partner integrations.
A background in tax, compliance, or fintech.
Solid foundation in Agile, Scrum, or SDLC delivery frameworks
A bachelor’s degree in business, technology, information systems, or a related field, or equivalent experience.
- You’ll bring experience using AI and AI-related technologies, ready to thrive here.
- You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.
- You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.
Total Rewards
In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.
Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.
Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.
What You Need To Know About Avalara:
We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.
We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too.
We’re An Equal Opportunity Employer
Avalara is transforming tax compliance into a seamless, automated digital experience. Within our Micro & Emerging Business unit, we are building a unified self-serve compliance platform for small merchants and lodging operators by bringing DAVO and MyLodgeTax together.
As a Senior Program Manager, you will lead the cross-functional operations of this flagship initiative. You will drive alignment, accountability, and execution across dedicated engineering teams, central platform groups, business development, billing systems, and shared services. Reporting to Evan Wright (VP & GM, SMB Business), this role gives you startup-style agility and scope backed by the data, customers, and infrastructure of an established global SaaS leader.
Lead program delivery. Own the integrated plan, milestones, and critical path for the DAVO and MyLodgeTax consolidation, including the platform rebuild, customer migration, and security and compliance deadlines.
Run the cross-team operating model. Set up operating rhythms, dependency maps, and clear service agreements with engineering, central platform, business development, filing operations, and corporate systems teams.
Drive billing and systems work. Coordinate roadmaps and delivery for card and ACH checkout, self-serve pricing and quoting, HubSpot, ERP integrations, and the APIs underneath them.
Align partner integrations. Coordinate timelines across POS and property-management integrations, marketplace apps, and integration partners so customers can sign up and onboard without talking to sales.
Give executives clear visibility. Build dashboards tracking self-serve conversion, support volume, and acquisition economics, and write decision memos that make trade-offs easy to act on.
Modernize how programs run. Use AI tools for status updates, risk detection, and documentation, and help CPMO turn what works here into playbooks for the rest of Avalara.
#LI-Remote
What Your Responsibilities Will Be:
Lead the end-to-end go-to-market strategy, campaign planning, and execution for DAVO to accelerate merchant acquisition, trial sign-ups, and active user growth.
Own marketing initiatives across app marketplaces, POS ecosystems (e.g., Clover, Square, Toast, Shopify, and others), and merchant-embedded channels to drive app installs and partner-referred growth.
Partner with Product and Growth teams to optimize the self-serve buying journey, conversion paths, digital onboarding, and activation funnels.
Develop compelling, merchant-centric messaging, landing pages, digital campaigns, and educational content that articulate the time-saving and compliance benefits of daily automated sales tax.
Plan and execute multi-channel demand generation programs across digital advertising, email nurture streams, partner co-marketing, and industry activations.
Utilize modern marketing technology, automation, and AI-powered tools to scale campaign testing, optimize messaging variations, and eliminate friction across marketing funnels.
Track and analyze full-funnel PLG telemetry and marketing performance metrics (install-to-activation rates, customer acquisition cost, retention, and ROI) to steer marketing investments and campaign optimizations.
AI Proficiency
Use approved AI and automation tools to streamline operations, including project setup, documentation accuracy, sales queue handling, and invoicing workflows.
Build reusable prompts, templates, and lightweight automations to reduce manual rework and help delivery teams prepare client projects faster.
Track efficiency and data quality gains, sharing effective AI workflows and best practices across the team.
What AI success looks like:
Demonstrated experience applying practical AI/automation tools to improve day-to-day workflow speed, quality, and documentation accuracy.
A proactive mindset for identifying process bottlenecks and building scalable, reusable solutions.
What you’ll bring
7+ years of experience leading complex, cross-functional technical programs at a SaaS or enterprise technology organization.
Proven track record delivering programs involving subscription billing, payments/checkout workflows, or complex enterprise platform and integrations.
A track record of driving accountability across a matrixed organization without direct authority.
Experience delivering against fixed milestones and deadlines, including legacy platform migrations.
Executive-level communication skills, with the ability to distill technical and commercial trade-offs into clear recommendations.
Comfort using AI tools in your daily work to synthesize information and move faster.
Preferred
Experience with product-led growth (PLG) or self-serve funnels.
Experience with POS, property-management, or e-commerce partner integrations.
A background in tax, compliance, or fintech.
Solid foundation in Agile, Scrum, or SDLC delivery frameworks
A bachelor’s degree in business, technology, information systems, or a related field, or equivalent experience.
- You’ll bring experience using AI and AI-related technologies, ready to thrive here.
- You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.
- You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.
Total Rewards
In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.
Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.
Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.
What You Need To Know About Avalara:
We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.
We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too.
We’re An Equal Opportunity Employer
See All 30 Senior Level Desk Operations Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsSenior Level Desk Operations Specialist Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Banking & Financial Services
- Investment & Asset Management
- Construction & Real Estate
- Energy
Senior Level Desk Operations Specialist Jobs: Frequently Asked Questions
How do I get a senior level desk operations specialist job?
Employers at this level look for demonstrated ownership of operational processes, not just execution within them. Candidates who stand out can point to specific improvements they drove, workflows they redesigned, or teams they guided through a service transition. Strong candidates also bring cross-functional collaboration experience and the ability to translate operational data into decisions, since senior roles are expected to influence strategy, not just follow it.
Which companies hire senior level desk operations specialists?
Companies hiring senior level desk operations specialists right now include Stripe, Amazon, and CBRE, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to come from organizations with established operations functions that need experienced professionals to lead service quality, process governance, and team performance.
Are there remote senior level desk operations specialist jobs?
Yes, though availability varies by employer and function. About 41% of senior level desk operations specialist openings are remote or hybrid as of November 2026, reflecting broader flexibility in operations roles that can be managed without a fixed on-site presence. Roles tied to physical facilities or hands-on service coordination are more likely to require in-person work.
What makes a desk operations specialist role senior level?
Senior level desk operations roles differ from mid-level ones in scope and accountability. At this stage, professionals are expected to own end-to-end operational processes, establish standards and escalation paths, and mentor junior team members. The work shifts from resolving individual issues to identifying systemic gaps, leading improvement initiatives, and advising on the tools and structures that keep operations running reliably at scale.
Which industries hire the most senior level desk operations specialists?
Senior Level desk operations specialist roles concentrate in Technology & Software, Banking & Financial Services, and Investment & Asset Management, based on current listings on Migrate Mate as of November 2026. These sectors tend to run high-volume, service-dependent operations that require experienced professionals to maintain quality, manage complexity, and drive consistency across teams and locations.