Clinical Operations Lead Jobs in Austin, TX

Amazon created one of the most sophisticated supply chains in the world. From the introduction of Amazon Prime to the use of advanced technology for package delivery, Amazon consistently drives change from the front of the pack.

Amazon is now searching for an innovative and quality-obsessed Leader, Quality Engineering to lead a transformational function within NA Global Engineering Services (GES). This leader will build and own the end-to-end quality discipline that provides lifecycle continuity across construction, MHE installation, and operational readiness—ensuring every facility GES delivers is complete, functional, and meets design intent and operational requirements on day one.

As the Leader and Leader of GES Quality, you will establish the quality governance, standards, and compliance framework that enables GES NA to deliver complete and operationally functional facilities, equipment, and infrastructure supporting Amazon's global logistics network. The GES Quality team operates across four pillars: Construction Quality, MHE Quality, Operational Readiness Quality, and Business Quality Assurance. You will create the unified quality thread from design through project closeout that no single execution team can maintain alone—connecting interdependent workstreams, enforcing tollgates, and ensuring quality insights flow back into the system to make every project smarter than the last.

Successful candidates are technical leaders who bring deep engineering credibility across construction and automation disciplines, a passion for building prevention-first quality systems, and a track record of earning trust with field execution teams through shared purpose rather than positional authority. You must be comfortable building a new discipline from the ground up, consolidating quality-related activities previously distributed across D&C, Operations Engineering, Launch, and Start Up into a single, integrated organization.

As a senior manager, you are responsible for establishing the right team structure, governance frameworks, and field connectivity model to deliver first-time launch quality across all GES facilities. You partner with execution teams (OE, D&C, Launch, Start Up), design partners (WWDE, Firm Engineering), TVM, GPO, RME, and Operations to ensure the holistic product delivered by GES satisfies business requirements.

You must be responsive, flexible, and able to succeed within an open collaborative environment. Amazon's culture encourages innovation and expects leaders to take a high level of ownership in solving complex, cross-functional problems.
Come help us make history!

This role requires up to 50% regional travel on a yearly basis. When not traveling, you must have availability to work from a corporate office. Candidates should either live near or be willing to relocate within a reasonable commuting distance of one of the corporate office locations listed. Relocation assistance may be provided.

Key job responsibilities

• Own the strategic direction and execution of the GES Quality organization across four pillars: Construction Quality, MHE Quality, Operational Readiness Quality, and Business Quality Assurance
• Build, lead, and develop a high-performing team of quality engineers and managers, consolidating quality-focused teams previously distributed across D&C, Operations Engineering, Launch, and Start Up into a single unified organization
• Establish and govern unified quality standards, inspection and test plans, and acceptance criteria across construction, MHE, technology integration, and operational readiness scopes
• Design and enforce per-project quality gates at defined milestones—no phase transition occurs without validated quality at each tollgate, with structured escalation through BAM when gates are not passed
• Drive first-time launch quality outcomes across all GES facilities by investing disproportionately in prevention: standards definition, test plan rigor, supplier preparation, and design intent validation
• Own data collection of the Integrated Project Quality Score (IPQS), providing portfolio-level visibility into quality performance
• Ensure holistic facility delivery validation, confirming all operational, capacity, and RME customer needs are satisfied while balancing project quality and speed of delivery
• Build and maintain the central-to-field connectivity model—operating alongside execution teams (not above them), participating in execution-team rhythms, and earning trust through shared purpose and transparency
• Drive closed-loop continuous improvement mechanisms: every defect, tollgate outcome, and post-launch finding feeds back into standards updates, corrective actions, and design advocacy that measurably improve outcomes
• Improve vendor quality performance and accountability enterprise-wide through inspection preparedness assessments and aggregated performance KPIs that feed TVM and GPO scorecard reviews and contract allocation decisions
• Own Go/No-Go launch authorization through the BAM dashboard, providing risk-based recommendations grounded in objective quality data
• Govern the Quality Management System (QMS) framework, SCIM governance, document compliance expectations, and BRS/capacity validation across the organization
• Lead deployment and adoption of quality tracking systems (ORT Portal, Ozark, Smartsheet, UTP, ACC, IPQS Dashboard, BAM) ensuring field and central teams operate from a single source of truth
• Deliver WBR, MBR, and QBR quality reporting to GES and cross-functional leadership, surfacing trends and driving strategic adjustments at the right altitude
• Build sustainable, scalable mechanisms that deliver consistent quality outcomes without individual heroics—standardized inspections, design validation, and scalable launch quality processes across the network
• Validate facility capacity delivery with robust pre and post launch BRS assumption validation. Feed the information about gaps identified back to upstream teams to drive improved design practices

A day in the life
Global Engineering Services (GES) North America (NA) Quality operates at the intersection of engineering governance and field execution across North America. A day in the life may involve reviewing ATP approval for an upcoming MHE testing cycle, conducting a Go/No-Go assessment for an upcoming launch, analyzing IPQS trends to identify systemic issues across the portfolio, leading a governance cadence review with your pillar leads, or working alongside field teams during on-site conditions reviews. You will engage with execution teams daily—not as an observer but as a contributor—ensuring quality is built in rather than inspected in. GES Quality is designed to work alongside the organizations delivering facilities, bringing governance structure, tooling, and product expertise that strengthens execution rather than constraining it. You will set the vision and strategy to drive world class facility quality delivery, while balancing the speed of the business with high quality assurance

Amazon Benefits:
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skill sets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team
The GES Quality team represents a transformational shift in how Global Engineering Services North America assures the delivery of complete, functional facilities to its end users. Today, the organizations responsible for delivering a facility—Design & Construction, Operations Engineering, Launch, and Start Up—each perform quality-related activities within their respective scopes but operate in silos with minimal connectivity. No single function owns quality across the full delivery lifecycle. The GES Quality team fills this void by creating an end-to-end quality discipline that provides lifecycle continuity, connects interdependent workstreams, and ensures the final product delivered to Operations and RME meets design intent and operational readiness. This is not a new layer of oversight—it is the creation of a quality discipline built in partnership with the field.