Clinical Operations Lead Jobs in Fort Worth, TX

INTRODUCTION

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

ROLE AND RESPONSIBILITIES

This job is responsible for resolving day-to-day complex problems, researching, and executing on complex transactions for multiple sites or larger business unit(s). Key responsibilities include leading the design, development, and implementation of products, systems, processes, and services using discretion within the project management methodologies, with a focus on continuous improvement.

Responsibilities:

• Leads the design, development, and implementation of complex products, systems, and services in an operations environment using subject matter expertise
• Manages projects and direct activities of a team related to special initiatives
• Advises as a technical expert in assigned area by providing work direction, guidance, and training to employees and business partners on new complex initiatives
• Builds relationships with business partners across various Lines of Business
• Manages and defines responsibilities and accountabilities for key program and projects

LOB Responsibilities:

• Reviews all project, Service request and/or Technology supported BAU assignments.
• Completes all required supporting documentation and represents application as SME for assigned projects.
• End-2-End Process knowledge as it pertains to the platform & applications supported.
• Works closely with Product, Operations & Technology partners to ensure issue free implementation. (Technology release process)

BASIC QUALIFICATIONS

• Current/previous Bank application and/or application support experience.
• Experience with IDS and/or IMPACs mainframe platforms.
• Experience with Agile / JIRA processes.
• Excellent communication skills and ability to present to an audience.
• Ability to work under pressure in a team environment.
• Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate.
• Lead projects and/or key participant with strong understanding of requirements, documentation & timelines.
• Risk and controls mindset.

PREFERRED QUALIFICATIONS

• Critical Thinking
• Customer and Client Focus
• Decision Making
• Problem Solving
• Risk Management
• Adaptability
• Attention to Detail
• Collaboration
• Issue Management
• Analytical Thinking
• Oral Communications
• Presentation Skills

Other Qualifications:

• Intellectual Curiosity
• Speaks up, not afraid to ask questions to gain full understanding of the request and impacts to the application/platform.
• Organized. Can handle multiple projects/service requests.
• Advises on design, development & implementation of complex products/systems.
• Advises on projects & direct activities related to special initiatives.
• Operational Excellence/End2End focus. Learns the upstream/downstream impacts of the change requested.
• Microsoft Office - Word, Power Point and Intermediate + Excel skills
• Familiar with Corporate/Commercial platforms & applications, specifically IDS. Additional supported applications/ platforms are IMPACS, LMS/AIS (Sweeps), Acct Analysis (multiple), AutoBorrow (ABM), Zero Balance Account /Total Funds Roundup (TFR), General Ledger & Content Navigator.

Shift:

1st shift (United States of America)

Hours Per Week:

40