Cloud Operations Manager Jobs
Cloud Operations Manager jobs are open across cloud infrastructure, SaaS, enterprise IT, financial services, and healthcare, with specializations in reliability engineering, incident management, and DevOps, at every level from mid-level to director. Find a role that fits below and apply directly.
Find Cloud Operations Manager JobsLooking for remote work? View remote cloud operations manager jobs →Overview
Showing 5 of 153+ Cloud Operations Manager jobs
If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.
DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com
Location: USA - Lancaster, Midpoint Dr
Division: Road
Job Posting Title: Operational Account Manager, Cloud Freight Operations, Road US
Time Type: Full Time
Summary
Know domestic freight brokerage and love being the person customers trust to keep complex freight moving?
DSV is looking for an Operational Account Manager, Cloud Freight Operations to own the day-to-day execution and customer experience for high-risk, high-value freight supporting cloud computing customers within our domestic freight brokerage operation. This role combines hands-on freight brokerage operations with customer relationship management, giving you direct ownership of shipments from initial request and pricing through pickup, transit, and final delivery.
You’ll work closely with customers, Carrier Sales, carriers, and internal teams to build domestic transportation solutions that balance service, capacity, pricing, security, and customer-specific requirements. Along the way, you’ll maintain shipment visibility, communicate proactively with customers, resolve exceptions, provide pricing direction, and make sure critical freight keeps moving according to plan.
But this role goes beyond managing individual shipments. You’ll develop and manage your assigned accounts by analyzing transportation spend, service performance, and shipment trends, leading customer business reviews, and identifying opportunities to improve performance and expand existing relationships. Whether that means adding lanes, increasing shipment volume, introducing additional services, or developing solutions to a customer challenge, you’ll play an active role in growing the business you support.
If you bring domestic freight brokerage or transportation experience, strong customer instincts, and the ability to stay ahead of time-sensitive operational demands, this is an opportunity to take real ownership of your accounts while building your career with the world’s largest freight forwarding and logistics company.
Duties & Responsibilities
- Serve as a primary point of contact for assigned cloud computing customers and develop strong, long-term relationships through proactive communication and consistent service.
- Manage day-to-day freight brokerage activities for assigned accounts, ensuring customer transportation requests are executed accurately, efficiently, and in accordance with established service and security requirements.
- Coordinate the movement of HRHV freight from pickup through final delivery, maintaining visibility throughout the shipment lifecycle.
- Review customer shipment requests and determine appropriate transportation solutions based on service requirements, capacity, pricing, security considerations, and other customer-specific needs.
- Partner closely with Carrier Sales to identify qualified capacity and transportation solutions that meet customer, operational, and shipment requirements.
- Provide pricing guidance and direction to Carrier Sales based on customer requirements, market conditions, available capacity, service expectations, and account strategy.
- Negotiate rates and service requirements with transportation carriers and providers, as appropriate.
- Ensure customer-specific handling, communication, tracking, and security requirements are understood and communicated to appropriate internal teams and transportation providers.
- Monitor active shipments and proactively communicate shipment status, milestones, delays, exceptions, and other relevant information to customers and internal stakeholders.
- Identify and respond to shipment exceptions, service failures, delays, or other operational concerns and coordinate timely resolution with customers, carriers, and internal partners.
- Escalate significant service, security, or operational concerns in accordance with established procedures.
- Maintain accurate and timely shipment, customer, carrier, pricing, and operational information within the Transportation Management System (TMS) and other required systems.
- Collaborate with Carrier Sales and other internal departments to ensure customer expectations and operational requirements are consistently met or exceeded.
- Analyze account activity, transportation spend, service performance, shipment trends, and other operational data to identify risks, trends, and opportunities for improvement.
- Prepare and present customer reporting, including spend, service, operational, and performance metrics, as required.
- Conduct regular customer meetings, including Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs), as appropriate.
- Identify opportunities to expand existing customer relationships through additional lanes, services, shipment volume, or other transportation needs.
- Research and develop growth opportunities within assigned branch house accounts and support new customer opportunities as assigned.
- Partner with customers and internal stakeholders to develop solutions that improve service, efficiency, profitability, and overall account performance.
- Maintain knowledge of transportation market conditions, carrier capacity, pricing trends, customer requirements, and available service solutions.
- Build and maintain effective working relationships across departments, business units, customers, carriers, vendors, and other external business partners.
- Maintain confidentiality and appropriately handle sensitive customer, shipment, pricing, and business information.
- Perform other duties, responsibilities, and project work as assigned by management.
Qualifications & Experience
- High school diploma or equivalent required.
- Bachelor's degree in Business Administration, Logistics, Supply Chain Management, Transportation, or a related field preferred.
- Minimum of 3 years of experience in logistics, transportation, freight brokerage, account management, or a related field required; 5 or more years preferred.
- Experience working within freight brokerage or transportation operations strongly preferred.
- Experience managing customer relationships within a transportation, logistics, or supply chain environment preferred.
- Experience with high-value, high-risk, time-sensitive, or other specialized freight preferred.
- Experience with transportation pricing, carrier negotiations, capacity management, and freight brokerage operations preferred.
- Experience working with Transportation Management Systems (TMS) required.
Skills & Competencies
- Strong customer relationship management and service orientation.
- Strong understanding of freight brokerage and transportation operations.
- Excellent verbal, written, and interpersonal communication skills.
- Strong negotiation, influencing, and problem-solving skills.
- Ability to make sound decisions and respond effectively to time-sensitive operational issues and shipment exceptions.
- Strong analytical skills with the ability to interpret operational, financial, and service data and identify trends or opportunities.
- Strong proficiency in Microsoft Excel and working knowledge of Microsoft Word, PowerPoint, Teams, Outlook, and other standard business applications.
- Strong organizational and prioritization skills with the ability to manage multiple customers, shipments, and operational priorities simultaneously.
- High attention to detail and commitment to accuracy, particularly when managing sensitive and high-value freight.
- Ability to work effectively in a fast-paced, deadline-driven environment with frequent changes and competing priorities.
- Ability to work independently while collaborating effectively with customers, carriers, and cross-functional teams.
- Strong sense of urgency and ability to remain responsive to changing customer and operational needs.
- Strong mathematical aptitude, including calculations related to transportation rates, pricing, margins, and account performance.
- Ability to exercise discretion and appropriately handle confidential and sensitive customer and business information.
- Ability to adapt to changing business needs and work flexible hours when required to support customer and operational requirements.
Physical Demands
While performing the duties of this position, the employee is regularly required to sit and work at a computer for extended periods; frequently use a keyboard, mouse, telephone, and other standard office equipment; and communicate with others in person, by phone, and through electronic means.
The employee is also regularly required to stand and walk throughout the office to meet and collaborate with employees, departments, and other business partners. The position may require occasional bending, reaching, and lifting or moving items weighing up to 20 pounds.
Work Environment
This position is primarily performed in a professional office environment and requires regular, in-person attendance at the assigned DSV location.
The role requires extensive use of computers, phones, email, Transportation Management Systems (TMS), and other business applications throughout the workday. The employee will regularly interact and collaborate with customers, carriers, vendors, employees, leaders, and other departments or business units through in-person meetings, phone calls, email, virtual meetings, and other forms of communication.
The position requires the ability to move throughout the office as needed to collaborate with other teams and support day-to-day business operations. The work environment is fast-paced and may involve multiple competing priorities, frequent interruptions, time-sensitive requests, shipment exceptions, and changing operational needs.
The noise level is generally consistent with a professional office environment and may vary based on surrounding business activity.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position within the described physical demands and work environment.
For this position, the expected base pay range is $70,000.00 – $80,000.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.
Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV – Global transport and logistics
What moves you?
At DSV, we move more than goods. We move careers, ambitions and opportunities.
With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.
Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.
Start here. Go anywhere
This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.
If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.
Visit dsv.com
#StartHereGoAnywhere #LifeAtDSV
If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.
DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com
Location: USA - Lancaster, Midpoint Dr
Division: Road
Job Posting Title: Operational Account Manager, Cloud Freight Operations, Road US
Time Type: Full Time
Summary
Know domestic freight brokerage and love being the person customers trust to keep complex freight moving?
DSV is looking for an Operational Account Manager, Cloud Freight Operations to own the day-to-day execution and customer experience for high-risk, high-value freight supporting cloud computing customers within our domestic freight brokerage operation. This role combines hands-on freight brokerage operations with customer relationship management, giving you direct ownership of shipments from initial request and pricing through pickup, transit, and final delivery.
You’ll work closely with customers, Carrier Sales, carriers, and internal teams to build domestic transportation solutions that balance service, capacity, pricing, security, and customer-specific requirements. Along the way, you’ll maintain shipment visibility, communicate proactively with customers, resolve exceptions, provide pricing direction, and make sure critical freight keeps moving according to plan.
But this role goes beyond managing individual shipments. You’ll develop and manage your assigned accounts by analyzing transportation spend, service performance, and shipment trends, leading customer business reviews, and identifying opportunities to improve performance and expand existing relationships. Whether that means adding lanes, increasing shipment volume, introducing additional services, or developing solutions to a customer challenge, you’ll play an active role in growing the business you support.
If you bring domestic freight brokerage or transportation experience, strong customer instincts, and the ability to stay ahead of time-sensitive operational demands, this is an opportunity to take real ownership of your accounts while building your career with the world’s largest freight forwarding and logistics company.
Duties & Responsibilities
- Serve as a primary point of contact for assigned cloud computing customers and develop strong, long-term relationships through proactive communication and consistent service.
- Manage day-to-day freight brokerage activities for assigned accounts, ensuring customer transportation requests are executed accurately, efficiently, and in accordance with established service and security requirements.
- Coordinate the movement of HRHV freight from pickup through final delivery, maintaining visibility throughout the shipment lifecycle.
- Review customer shipment requests and determine appropriate transportation solutions based on service requirements, capacity, pricing, security considerations, and other customer-specific needs.
- Partner closely with Carrier Sales to identify qualified capacity and transportation solutions that meet customer, operational, and shipment requirements.
- Provide pricing guidance and direction to Carrier Sales based on customer requirements, market conditions, available capacity, service expectations, and account strategy.
- Negotiate rates and service requirements with transportation carriers and providers, as appropriate.
- Ensure customer-specific handling, communication, tracking, and security requirements are understood and communicated to appropriate internal teams and transportation providers.
- Monitor active shipments and proactively communicate shipment status, milestones, delays, exceptions, and other relevant information to customers and internal stakeholders.
- Identify and respond to shipment exceptions, service failures, delays, or other operational concerns and coordinate timely resolution with customers, carriers, and internal partners.
- Escalate significant service, security, or operational concerns in accordance with established procedures.
- Maintain accurate and timely shipment, customer, carrier, pricing, and operational information within the Transportation Management System (TMS) and other required systems.
- Collaborate with Carrier Sales and other internal departments to ensure customer expectations and operational requirements are consistently met or exceeded.
- Analyze account activity, transportation spend, service performance, shipment trends, and other operational data to identify risks, trends, and opportunities for improvement.
- Prepare and present customer reporting, including spend, service, operational, and performance metrics, as required.
- Conduct regular customer meetings, including Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs), as appropriate.
- Identify opportunities to expand existing customer relationships through additional lanes, services, shipment volume, or other transportation needs.
- Research and develop growth opportunities within assigned branch house accounts and support new customer opportunities as assigned.
- Partner with customers and internal stakeholders to develop solutions that improve service, efficiency, profitability, and overall account performance.
- Maintain knowledge of transportation market conditions, carrier capacity, pricing trends, customer requirements, and available service solutions.
- Build and maintain effective working relationships across departments, business units, customers, carriers, vendors, and other external business partners.
- Maintain confidentiality and appropriately handle sensitive customer, shipment, pricing, and business information.
- Perform other duties, responsibilities, and project work as assigned by management.
Qualifications & Experience
- High school diploma or equivalent required.
- Bachelor's degree in Business Administration, Logistics, Supply Chain Management, Transportation, or a related field preferred.
- Minimum of 3 years of experience in logistics, transportation, freight brokerage, account management, or a related field required; 5 or more years preferred.
- Experience working within freight brokerage or transportation operations strongly preferred.
- Experience managing customer relationships within a transportation, logistics, or supply chain environment preferred.
- Experience with high-value, high-risk, time-sensitive, or other specialized freight preferred.
- Experience with transportation pricing, carrier negotiations, capacity management, and freight brokerage operations preferred.
- Experience working with Transportation Management Systems (TMS) required.
Skills & Competencies
- Strong customer relationship management and service orientation.
- Strong understanding of freight brokerage and transportation operations.
- Excellent verbal, written, and interpersonal communication skills.
- Strong negotiation, influencing, and problem-solving skills.
- Ability to make sound decisions and respond effectively to time-sensitive operational issues and shipment exceptions.
- Strong analytical skills with the ability to interpret operational, financial, and service data and identify trends or opportunities.
- Strong proficiency in Microsoft Excel and working knowledge of Microsoft Word, PowerPoint, Teams, Outlook, and other standard business applications.
- Strong organizational and prioritization skills with the ability to manage multiple customers, shipments, and operational priorities simultaneously.
- High attention to detail and commitment to accuracy, particularly when managing sensitive and high-value freight.
- Ability to work effectively in a fast-paced, deadline-driven environment with frequent changes and competing priorities.
- Ability to work independently while collaborating effectively with customers, carriers, and cross-functional teams.
- Strong sense of urgency and ability to remain responsive to changing customer and operational needs.
- Strong mathematical aptitude, including calculations related to transportation rates, pricing, margins, and account performance.
- Ability to exercise discretion and appropriately handle confidential and sensitive customer and business information.
- Ability to adapt to changing business needs and work flexible hours when required to support customer and operational requirements.
Physical Demands
While performing the duties of this position, the employee is regularly required to sit and work at a computer for extended periods; frequently use a keyboard, mouse, telephone, and other standard office equipment; and communicate with others in person, by phone, and through electronic means.
The employee is also regularly required to stand and walk throughout the office to meet and collaborate with employees, departments, and other business partners. The position may require occasional bending, reaching, and lifting or moving items weighing up to 20 pounds.
Work Environment
This position is primarily performed in a professional office environment and requires regular, in-person attendance at the assigned DSV location.
The role requires extensive use of computers, phones, email, Transportation Management Systems (TMS), and other business applications throughout the workday. The employee will regularly interact and collaborate with customers, carriers, vendors, employees, leaders, and other departments or business units through in-person meetings, phone calls, email, virtual meetings, and other forms of communication.
The position requires the ability to move throughout the office as needed to collaborate with other teams and support day-to-day business operations. The work environment is fast-paced and may involve multiple competing priorities, frequent interruptions, time-sensitive requests, shipment exceptions, and changing operational needs.
The noise level is generally consistent with a professional office environment and may vary based on surrounding business activity.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position within the described physical demands and work environment.
For this position, the expected base pay range is $70,000.00 – $80,000.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.
Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV – Global transport and logistics
What moves you?
At DSV, we move more than goods. We move careers, ambitions and opportunities.
With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.
Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.
Start here. Go anywhere
This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.
If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.
Visit dsv.com
#StartHereGoAnywhere #LifeAtDSV
Cloud Operations Manager Jobs by Experience Level
See All 153+ Cloud Operations Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find Cloud Operations Manager JobsCloud Operations Manager Job Market
Who's Hiring
- Capital One16
- Google11
- Booz Allen Hamilton10
- Amazon6
- Tyler Technologies4
Top Industries Hiring
- Technology & Software
- Banking & Financial Services
- Investment & Asset Management
- Telecommunications
- Electronics & Hardware
What Employers Look For
The qualifications that appear most often in cloud operations manager jobs.
- Five or more years of experience managing cloud infrastructure at production scale
- Hands-on proficiency with AWS, Azure, or Google Cloud Platform services and tooling
- Experience with infrastructure-as-code tools such as Terraform, Ansible, or CloudFormation
- Demonstrated ability to lead incident response, root cause analysis, and post-mortem processes
- Familiarity with containerization and orchestration platforms including Docker and Kubernetes
- Relevant certification such as AWS Solutions Architect, Azure Administrator, or Google Cloud Professional
Tips for Your Cloud Operations Manager Job Search
Tailor your resume to cloud-native stacks
List the specific platforms you've operated at scale, such as AWS, Azure, or GCP, alongside orchestration tools like Kubernetes and Terraform. Hiring managers scan for exact tooling matches, so generic 'cloud experience' descriptions will cost you interviews.
Quantify reliability and incident outcomes
Describe your impact in terms of uptime improvements, mean time to resolution reductions, or cost savings from infrastructure optimization. Cloud operations roles are measured by operational metrics, so your resume should speak that language from the first line.
Target postings by deployment model
Filter openings by whether they emphasize multi-cloud, hybrid cloud, or single-provider environments. Your experience managing AWS-native architectures reads differently than multi-cloud governance work, and aligning to the right deployment context sharpens your candidacy significantly.
Apply early to roles that fit
Migrate Mate lists cloud operations manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for scenario-based technical interviews
Expect live incident simulations, runbook walkthroughs, and architecture review exercises. Practice narrating your decision-making aloud during outage scenarios, because interviewers assess how you communicate under pressure as much as the technical steps you take.
Negotiate scope alongside compensation
When an offer arrives, clarify headcount authority, on-call rotation expectations, and budget ownership before you accept. Cloud operations managers vary widely in what they own, and misaligned expectations on scope create friction faster than any compensation gap.
Cloud Operations Manager Jobs: Frequently Asked Questions
Which companies are hiring the most cloud operations managers?
Capital One, Google, and Booz Allen Hamilton are hiring the most cloud operations managers right now, with openings concentrated in Virginia, Texas, and California, based on current listings on Migrate Mate as of November 2026. Demand is especially strong at enterprises undergoing cloud migration and at managed service providers scaling their operations teams.
How many cloud operations manager jobs are remote?
About 85% of cloud operations manager openings are fully remote or hybrid as of November 2026, reflecting the inherently distributed nature of cloud infrastructure work. Roles focused on monitoring, automation, and SRE practice tend to offer the most location flexibility, while positions requiring hands-on data center coordination are more likely to require on-site presence.
How do you become a cloud operations manager?
Start by building hands-on experience with at least one major cloud platform through engineering or systems administration roles. Earn a recognized cloud certification to validate your skills, then move into team lead or senior engineer positions where you can demonstrate incident management and cross-functional coordination. Building expertise in infrastructure-as-code and observability tooling accelerates the path into management.
Can you get a cloud operations manager job with limited experience?
Breaking in with limited direct management experience is realistic if you can show deep technical depth and informal leadership. Candidates who have led on-call rotations, mentored junior engineers, or owned a production environment end-to-end are competitive even without a formal manager title. Focusing your search on companies growing their cloud practice rather than mature enterprises with rigid leveling increases your chances.
What does the cloud operations manager interview process look like?
Most processes run three to four rounds and include a recruiter screen, a technical panel covering infrastructure design and incident handling, and a behavioral interview with engineering leadership. Expect at least one live scenario exercise where you walk through how you would diagnose and resolve a production outage. Some employers also include a take-home architecture or runbook review before the final round.
Where can I find and apply to cloud operations manager jobs?
You can find and apply to cloud operations manager jobs on Migrate Mate, which lists current openings from employers across the United States. Find roles that match your experience and cloud platform background, then apply directly to each listing from the page.
See All 153+ Cloud Operations Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find Cloud Operations Manager Jobs