Entry Level Commercial Customer Service Representative Jobs
New grad commercial customer service representative jobs are open to recent graduates and entry level candidates with zero to two years of experience, where internship work or strong communication skills can outweigh a long resume. Most openings are on-site roles across Insurance, Automotive, and Banking & Financial Services, with employers like Risksmith Insurance Services, AutoZone, and Jobot hiring at this level now.
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Showing 5 of 279+ Entry Level Commercial Customer Service Representative jobs
Make banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION:
The Credit Analyst is primarily responsible for completing the daily duties of underwriting and monitoring credit while performing analytical activities and identifying risks or issues as needed. In addition, a Credit Analyst drafts credit approval documents and review memos for loans and other ancillary products. The Credit Analyst is knowledgeable on financial and risk analysis and demonstrates proficiency in financial modeling.
The Credit Analyst is expected to build proficiency in underwriting, developing the ability to complete the underwriting process from beginning to end with limited oversight on increasingly complex credits. Additionally, the Credit Analyst will attend and support Portfolio Reviews as needed.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Responsible for proactively monitoring Credit Excellence and initiating collection of financial statements for upcoming renewals and periodic reviews.
- Prepare succinct credit approval memos with minimal errors, including company and industry descriptions, key credit risks, historical analysis, base and downside case projection assumptions/rationale and terms and conditions.
- Complete ongoing portfolio monitoring, including covenant tracking, financial statement reviews, and run risk rating models.
- Identify and determine monitoring analysis activities required.
- Verify covenants and define updates needed on ticklers.
- Monitor covenant completion and track past due or out of compliance covenants and recommend appropriate course of action.
- Responsible for understanding and evaluating completed spreads to determine necessary edits working in collaboration with the CCU team to identify and resolve required edits or corrections.
- Generate and provide various pipeline and portfolio reporting as needed to credit leadership, portfolio managers, underwriters, relationship managers and others as needed.
- Prepare Criticized Period Reviews reports with oversight.
- Responsible for running projection models with assumptions provided.
- Responsible for completing underwriting process with limited oversight.
- Prepares portfolio analysis and Portfolio Review materials.
- Ensure accuracy, integrity, and timeliness of credit data across internal systems and reports.
- Take appropriate action to resolve data, documentation, or analysis deficiencies and escalate questions to the appropriate level.
- Identify emerging risks or negative trends and escalate appropriately.
- Maintain a working knowledge of Bancorp credit policies, guidelines and procedures.
- Perform Borrowing Entity PD Ratings and Obligation LGD Ratings.
- May assist with training and onboarding of new employees.
- May support special projects or ad hoc analysis as assigned by management.
SUPERVISORY RESPONSIBILITY:
None
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
- Bachelor's degree in Business (e.g. Business Administration, Finance, or Accounting).
- 2+ years of Commercial Banking experience.
- Sound Financial and risk analysis understanding, including the ability to develop financial models.
- Extensive Knowledge of banking products and services.
- Knowledge of corporate business structure and legal documents.
- General knowledge of U.S. government and regulation.
- Proficiency in internal banking applications.
- Strong verbal and written communication skills.
- Demonstrated strong problem-solving and analytical skills, with the ability to manage and prioritize multiple tasks while maintaining close attention to detail.
- Proficient in all Microsoft Office software.
Commercial Credit Analyst
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page or by consulting with your talent acquisition partner.
LOCATION: Detroit, Michigan 48226
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
Make banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION:
The Credit Analyst is primarily responsible for completing the daily duties of underwriting and monitoring credit while performing analytical activities and identifying risks or issues as needed. In addition, a Credit Analyst drafts credit approval documents and review memos for loans and other ancillary products. The Credit Analyst is knowledgeable on financial and risk analysis and demonstrates proficiency in financial modeling.
The Credit Analyst is expected to build proficiency in underwriting, developing the ability to complete the underwriting process from beginning to end with limited oversight on increasingly complex credits. Additionally, the Credit Analyst will attend and support Portfolio Reviews as needed.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Responsible for proactively monitoring Credit Excellence and initiating collection of financial statements for upcoming renewals and periodic reviews.
- Prepare succinct credit approval memos with minimal errors, including company and industry descriptions, key credit risks, historical analysis, base and downside case projection assumptions/rationale and terms and conditions.
- Complete ongoing portfolio monitoring, including covenant tracking, financial statement reviews, and run risk rating models.
- Identify and determine monitoring analysis activities required.
- Verify covenants and define updates needed on ticklers.
- Monitor covenant completion and track past due or out of compliance covenants and recommend appropriate course of action.
- Responsible for understanding and evaluating completed spreads to determine necessary edits working in collaboration with the CCU team to identify and resolve required edits or corrections.
- Generate and provide various pipeline and portfolio reporting as needed to credit leadership, portfolio managers, underwriters, relationship managers and others as needed.
- Prepare Criticized Period Reviews reports with oversight.
- Responsible for running projection models with assumptions provided.
- Responsible for completing underwriting process with limited oversight.
- Prepares portfolio analysis and Portfolio Review materials.
- Ensure accuracy, integrity, and timeliness of credit data across internal systems and reports.
- Take appropriate action to resolve data, documentation, or analysis deficiencies and escalate questions to the appropriate level.
- Identify emerging risks or negative trends and escalate appropriately.
- Maintain a working knowledge of Bancorp credit policies, guidelines and procedures.
- Perform Borrowing Entity PD Ratings and Obligation LGD Ratings.
- May assist with training and onboarding of new employees.
- May support special projects or ad hoc analysis as assigned by management.
SUPERVISORY RESPONSIBILITY:
None
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
- Bachelor's degree in Business (e.g. Business Administration, Finance, or Accounting).
- 2+ years of Commercial Banking experience.
- Sound Financial and risk analysis understanding, including the ability to develop financial models.
- Extensive Knowledge of banking products and services.
- Knowledge of corporate business structure and legal documents.
- General knowledge of U.S. government and regulation.
- Proficiency in internal banking applications.
- Strong verbal and written communication skills.
- Demonstrated strong problem-solving and analytical skills, with the ability to manage and prioritize multiple tasks while maintaining close attention to detail.
- Proficient in all Microsoft Office software.
Commercial Credit Analyst
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page or by consulting with your talent acquisition partner.
LOCATION: Detroit, Michigan 48226
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
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Find JobsEntry Level Commercial Customer Service Representative Job Market
Who's Hiring
- Risksmith Insurance Services45
- AutoZone26
- Jobot16
- CarMax14
- KeyBank7
Top Industries Hiring
- Insurance64
- Automotive42
- Banking & Financial Services29
- Technology & Software23
- Construction & Real Estate20
Entry Level Commercial Customer Service Representative Jobs: Frequently Asked Questions
How do I get an entry level commercial customer service representative job?
Start by highlighting any customer-facing experience, even from retail, food service, or campus jobs, since employers at this level care more about communication skills and a service mindset than years in a corporate role. Tailor your resume to show problem-solving, active listening, and comfort with CRM tools or phone systems. A cover letter that demonstrates professionalism and eagerness to learn gives entry level candidates a real edge.
Which companies hire entry level commercial customer service representatives?
Companies hiring entry level commercial customer service representatives right now include Risksmith Insurance Services, AutoZone, and Jobot, based on current listings on Migrate Mate as of November 2026. The mix tends to include insurance carriers, utilities, logistics providers, and business-to-business service firms that build dedicated customer support teams and regularly onboard junior candidates.
Are there remote entry level commercial customer service representative jobs?
Yes, though the majority of postings at this level are still on-site or hybrid. About 22% of entry level commercial customer service representative openings are remote or hybrid as of November 2026, so candidates who prefer flexibility do have options, particularly with larger companies that have established distributed support teams.
Are these new grad commercial customer service representative jobs?
Yes, these roles include new grad, recent graduate, and junior positions. A posting is new-grad friendly when it welcomes zero to two years of experience, accepts internships or part-time customer service work in place of full-time history, or lists a portfolio of relevant projects as an alternative. Look for language like "no experience required" or "will train" as a reliable signal.
Which industries hire the most entry level commercial customer service representatives?
Entry Level commercial customer service representative roles concentrate in Insurance, Automotive, and Banking & Financial Services, based on current listings on Migrate Mate as of November 2026. These sectors rely on high volumes of business client interactions and regularly open junior positions to build out support teams, making them consistent sources of first-role opportunities.