Support Associate Jobs at Ace Hardware with Visa Sponsorship
Support Associate roles at Ace Hardware cover customer service, inventory, and store operations across a large network of retail locations. Ace Hardware has a history of sponsoring international candidates for support functions, making it a practical target if you're building a U.S. work authorization path in the construction and home improvement retail space.
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Get Access To All JobsAbout Ace Retail Group
Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company. ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI. ARG’s origins date back over a century and operates over 250 neighborhood stores located throughout the United States. Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.
Job Title: Commercial Sales Support Associate
Department: Commercial Business
Reports To: Regional Sales Manager
Exemption Status: Non-Exempt (Hourly)
General Summary
The Commercial Sales Support Associate will be responsible for maintaining our customer relationships through responsiveness, communication, collaboration and local market teamwork with fulfillment and procurement. This is a fast-paced active environment which will require focus and flexibility to achieve our ultimate goal of giving time back to field sales reps by supporting all sales functions for the assigned BDMs and market(s).
Essential Duties and Responsibilities
- Receive calls and take orders from customers.
- Submit and fulfill customer orders on the website.
- Serve as a first line web site support for the assigned customer base.
- Connect with fulfillment and delivery to make certain we are meeting assigned customer needs.
- Consistently work to help customers place their own orders on the website as they are able.
- Consult with customers to establish their whole/complete needs.
- Be a resource for customers who have questions about product availability, delivery timing, product use, substitutions.
- Keep the sales and fulfillment teams informed of all customer needs, but in particular special needs or circumstances to properly service the customer.
- Work with and manage Ops Technology/Yardi and other eProcurement platforms (property management software) orders with field sales representatives.
- Additional duties and responsibilities as needed and assigned.
Other Essential Requirements
Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:
-
WINNING – In business, money is the score. To win, we must perform, compete, and have fun. At Ace, we win through people- our strength is being helpful.
-
EXCELLENCE – Excellence honors God and inspires people. We aspire to be the best, to continuously improve and to inspire others by giving the team our very best.
-
LOVE – Love the people, love the work and love the results.
-
INTEGRITY – For Ace to win, we need to be able to trust each other. And trust will require us to be honest, reliable, caring, of high character and of unquestioned ethics.
-
GRATITUDE – We recognize that we are blessed to be in the business of serving others.
-
HUMILITY – We strive for greatness with a humble, modest and respectful attitude.
-
TEAMWORK – We will fight the natural tendency for control and credit in favor of collaboration and mutual success, recognizing that…Together, we are Ace.
Minimum Skills, Requirements and Qualifications
- Clear understanding of sales operations, commercial/B2B sales and business fundamentals.
- Refined interpersonal skills to engage with others, solid negotiating, and conflict resolutions abilities.
- Able to foster teamwork and collaboration.
- Able to motivate others both internally and externally to perform enthusiastically.
- Must have excellent attention to detail and follow up.
- Excellent PC skills including knowledge of Excel, Word, PowerPoint & Outlook.
- Ability to work independently and during flexible hours.
- Standing, walking, lifting (up to 50 lbs.) and climbing.
Compensation Details
$17-18 per hour
For a full list of benefits and open positions, please visit us at: https://acehardware.wd1.myworkdayjobs.com/en-US/ARG_External
Equal Opportunity Employer
Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.
About Ace Retail Group
Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company. ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI. ARG’s origins date back over a century and operates over 250 neighborhood stores located throughout the United States. Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.
Job Title: Commercial Sales Support Associate
Department: Commercial Business
Reports To: Regional Sales Manager
Exemption Status: Non-Exempt (Hourly)
General Summary
The Commercial Sales Support Associate will be responsible for maintaining our customer relationships through responsiveness, communication, collaboration and local market teamwork with fulfillment and procurement. This is a fast-paced active environment which will require focus and flexibility to achieve our ultimate goal of giving time back to field sales reps by supporting all sales functions for the assigned BDMs and market(s).
Essential Duties and Responsibilities
- Receive calls and take orders from customers.
- Submit and fulfill customer orders on the website.
- Serve as a first line web site support for the assigned customer base.
- Connect with fulfillment and delivery to make certain we are meeting assigned customer needs.
- Consistently work to help customers place their own orders on the website as they are able.
- Consult with customers to establish their whole/complete needs.
- Be a resource for customers who have questions about product availability, delivery timing, product use, substitutions.
- Keep the sales and fulfillment teams informed of all customer needs, but in particular special needs or circumstances to properly service the customer.
- Work with and manage Ops Technology/Yardi and other eProcurement platforms (property management software) orders with field sales representatives.
- Additional duties and responsibilities as needed and assigned.
Other Essential Requirements
Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:
-
WINNING – In business, money is the score. To win, we must perform, compete, and have fun. At Ace, we win through people- our strength is being helpful.
-
EXCELLENCE – Excellence honors God and inspires people. We aspire to be the best, to continuously improve and to inspire others by giving the team our very best.
-
LOVE – Love the people, love the work and love the results.
-
INTEGRITY – For Ace to win, we need to be able to trust each other. And trust will require us to be honest, reliable, caring, of high character and of unquestioned ethics.
-
GRATITUDE – We recognize that we are blessed to be in the business of serving others.
-
HUMILITY – We strive for greatness with a humble, modest and respectful attitude.
-
TEAMWORK – We will fight the natural tendency for control and credit in favor of collaboration and mutual success, recognizing that…Together, we are Ace.
Minimum Skills, Requirements and Qualifications
- Clear understanding of sales operations, commercial/B2B sales and business fundamentals.
- Refined interpersonal skills to engage with others, solid negotiating, and conflict resolutions abilities.
- Able to foster teamwork and collaboration.
- Able to motivate others both internally and externally to perform enthusiastically.
- Must have excellent attention to detail and follow up.
- Excellent PC skills including knowledge of Excel, Word, PowerPoint & Outlook.
- Ability to work independently and during flexible hours.
- Standing, walking, lifting (up to 50 lbs.) and climbing.
Compensation Details
$17-18 per hour
For a full list of benefits and open positions, please visit us at: https://acehardware.wd1.myworkdayjobs.com/en-US/ARG_External
Equal Opportunity Employer
Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.
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Get Access To All JobsTips for Finding Support Associate Jobs at Ace Hardware Jobs
Translate hardware retail experience into U.S. terms
If you've worked in trade supply, building materials, or home improvement retail outside the U.S., reframe that experience using terminology familiar to Ace Hardware hiring managers, product knowledge, planogram compliance, and vendor coordination carry weight here.
Confirm E-Verify enrollment before applying
Ace Hardware corporate and many franchise locations participate in E-Verify, which is a prerequisite for F-1 OPT employment authorization. Check whether your specific target location is enrolled before investing time in the application process.
Target corporate-owned stores over franchises
Ace Hardware operates both corporate and independently owned franchise locations. Visa sponsorship, including H-1B and PERM filings, is far more likely through corporate-managed stores. Filter your search accordingly rather than applying broadly across all Ace Hardware postings.
Use Migrate Mate to surface visa-friendly Support Associate openings
Support Associate postings at Ace Hardware are spread across hundreds of locations, and sponsorship eligibility varies by store type. Migrate Mate filters job listings by sponsorship history so you can identify which openings are realistically viable for your visa situation.
Raise sponsorship early in the recruiter conversation
Retail hiring moves fast at Ace Hardware. Bring up your visa type and authorization timeline in your first recruiter touchpoint, not after an offer. This avoids late-stage rejections when the store manager learns the role requires an LCA filing through DOL.
Align your OPT or CPT start date with seasonal hiring cycles
Ace Hardware ramps up Support Associate hiring ahead of spring and summer, its peak seasons for hardware and construction supply sales. Timing your OPT activation or CPT authorization to overlap with this window significantly improves your chances of landing an offer.
Support Associate at Ace Hardware jobs are hiring across the US. Find yours.
Find Support Associate at Ace Hardware JobsFrequently Asked Questions
Does Ace Hardware sponsor H-1B visas for Support Associates?
Ace Hardware does sponsor H-1B visas, though sponsorship for Support Associate roles is more common at the corporate level than through independently owned franchise locations. Because the H-1B requires the position to qualify as a specialty occupation, your application will be stronger if the role involves specialized inventory systems, supply chain coordination, or technical product knowledge rather than general floor duties.
Which visa types are commonly used for Support Associate roles at Ace Hardware?
F-1 OPT and CPT are the most accessible starting points for Support Associate roles, particularly for recent graduates in business, operations, or supply chain fields. Ace Hardware also has a track record with TN visas for Canadian and Mexican nationals in qualifying categories. H-1B and Green Card pathways through EB-2 or EB-3 are available but typically require the role to carry defined technical or managerial responsibilities.
What qualifications or experience are expected for Support Associate positions at Ace Hardware?
Ace Hardware looks for candidates with customer-facing retail or trade supply experience, familiarity with inventory management systems, and comfort advising customers on hardware and construction products. A background in home improvement, building materials, or facilities operations is a genuine differentiator. Bilingual candidates, particularly Spanish-English, are increasingly competitive given Ace Hardware's customer base in many markets.
How do I apply for Support Associate jobs at Ace Hardware?
Applications go through Ace Hardware's careers portal, but locating which postings are open to sponsored candidates requires extra filtering. Migrate Mate aggregates Ace Hardware's Support Associate listings and flags roles at locations with a sponsorship history, saving you from applying to franchise-owned stores that are unlikely to file on your behalf. Once you identify a viable posting, apply directly and flag your visa status clearly in your cover materials.
How do I navigate the timeline between an offer and visa filing for a Support Associate role?
For H-1B filings, Ace Hardware's HR team would need to submit a Labor Condition Application to DOL before the USCIS petition, which adds several weeks to the process. If you're on OPT, your 60-day grace period does not count as authorized employment, so coordinate your offer start date carefully with your OPT end date. For cap-subject H-1B cases, the April 1 filing window means you may need to plan a full year in advance.
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