Support Associate Jobs at Duke University with Visa Sponsorship
Support Associate roles at Duke University span administrative coordination, student services, research support, and departmental operations across one of the country's leading research universities. Duke has a consistent track record of sponsoring international talent in support functions, making it a realistic target for candidates on H-1B, E-3, or employment-based Green Card pathways.
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Get Access To All JobsWork Arrangement: Remote
Requisition Number: 268999
Regular or Temporary: Regular
Location: Durham, NC, US, 27710
Personnel Area: PRMO
Date: Apr 20, 2026
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
Patient Revenue Management Organization
Pursue your passion for caring with the Patient Revenue Management Organization, which is the fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions for Duke Health.
ONSITE POSITION: Monday - Friday (First Shift)
Record and generate a variety of information pertaining to the patient revenue process. Accurate, high-performance level position requires a certain degree of knowledge of complex rules and corresponding ability to apply these rules in the work environment to achieve desired outcomes.
Duties and Responsibilities of this Level
-
Fiscal Responsibility: Record or generate revenue by gathering and processing information that impacts the patient revenue process. Fiscal responsibility measured on high production levels, quality of work output, in compliance with established DUHS policy standards. May also be defined in terms of value of work portfolio assigned and/or revenue expectations.
-
Customer Service: Initiate and develop relationships with customers in order to gather and process information or resolve issues in order to receive accurate reimbursement and optimize internal and external customer satisfaction.
-
Clerical Duties: Operate general office equipment. Generates letters, works on spreadsheets; enters and sorts data. Scope of Authority: Work independently and has the ability to make decisions relative to individual work activities. Accountable for individual work activities. Work assignments defined by immediate supervisor or manager. Job does not require supervision of other employees in the unit.
Required Qualifications at this Level
Education
Work requires knowledge of basic grammar and mathematical principles normally required through a high school education, with some postsecondary education preferred. Additional training or working knowledge of related business.
Experience
Two years of experience working in hospital access, physician office or billing and collections or an equivalent combination of relevant education and/or experience.
Degrees, Licensure, and/or Certification
N/A
Knowledge, Skills, and Abilities
- Excellent communication skills, oral and written.
- Ability to analyze data, perform multiple tasks and work independently.
- Must be able to develop and maintain professional, service-oriented working relationships with patients, physicians, co-workers and supervisors.
- Must be able to understand and comply with policies and procedures.
Distinguishing Characteristics of this Level
N/A
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Nearest Major Market: Durham
Nearest Secondary Market: Raleigh
Work Arrangement: Remote
Requisition Number: 268999
Regular or Temporary: Regular
Location: Durham, NC, US, 27710
Personnel Area: PRMO
Date: Apr 20, 2026
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
Patient Revenue Management Organization
Pursue your passion for caring with the Patient Revenue Management Organization, which is the fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions for Duke Health.
ONSITE POSITION: Monday - Friday (First Shift)
Record and generate a variety of information pertaining to the patient revenue process. Accurate, high-performance level position requires a certain degree of knowledge of complex rules and corresponding ability to apply these rules in the work environment to achieve desired outcomes.
Duties and Responsibilities of this Level
-
Fiscal Responsibility: Record or generate revenue by gathering and processing information that impacts the patient revenue process. Fiscal responsibility measured on high production levels, quality of work output, in compliance with established DUHS policy standards. May also be defined in terms of value of work portfolio assigned and/or revenue expectations.
-
Customer Service: Initiate and develop relationships with customers in order to gather and process information or resolve issues in order to receive accurate reimbursement and optimize internal and external customer satisfaction.
-
Clerical Duties: Operate general office equipment. Generates letters, works on spreadsheets; enters and sorts data. Scope of Authority: Work independently and has the ability to make decisions relative to individual work activities. Accountable for individual work activities. Work assignments defined by immediate supervisor or manager. Job does not require supervision of other employees in the unit.
Required Qualifications at this Level
Education
Work requires knowledge of basic grammar and mathematical principles normally required through a high school education, with some postsecondary education preferred. Additional training or working knowledge of related business.
Experience
Two years of experience working in hospital access, physician office or billing and collections or an equivalent combination of relevant education and/or experience.
Degrees, Licensure, and/or Certification
N/A
Knowledge, Skills, and Abilities
- Excellent communication skills, oral and written.
- Ability to analyze data, perform multiple tasks and work independently.
- Must be able to develop and maintain professional, service-oriented working relationships with patients, physicians, co-workers and supervisors.
- Must be able to understand and comply with policies and procedures.
Distinguishing Characteristics of this Level
N/A
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Nearest Major Market: Durham
Nearest Secondary Market: Raleigh
See all 29+ Support Associate at Duke University jobs
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Get Access To All JobsTips for Finding Support Associate Jobs at Duke University Jobs
Align Your Credentials to Duke's Requirements
Support Associate roles at Duke often require demonstrated experience in academic or healthcare administration. If your credentials were earned abroad, get them evaluated by a NACES-approved service so hiring managers can assess equivalency without friction during the offer stage.
Target Departments With Recurring Support Openings
Duke's research institutes, medical center, and student affairs divisions post Support Associate roles more consistently than other units. Focus your applications on these areas, where international hiring patterns are more established and sponsorship decisions move faster.
Clarify Sponsorship Eligibility Before Accepting an Offer
Duke sponsors H-1B, E-3, and employment-based Green Card categories, but eligibility depends on the specific role classification. Confirm with HR whether your target position is designated as a specialty occupation before entering salary negotiations.
Use Migrate Mate to Filter Duke's Sponsorship-Confirmed Listings
Not every Support Associate posting at Duke advertises sponsorship explicitly. Use Migrate Mate to browse verified sponsorship-eligible openings at Duke so you spend your time on applications where international candidates are genuinely considered.
Prepare for PERM Timelines if Pursuing a Green Card
If your goal is permanent residence via EB-2 or EB-3, understand that Duke's HR and legal teams must complete a PERM labor certification before USCIS filing. This process takes months, so raise your long-term visa intentions early in the offer conversation.
Account for H-1B Cap Timing in Your Job Search
If you need a new H-1B rather than a transfer, USCIS only accepts cap-subject petitions once per year with an October 1 start date. Structure your Duke application timeline so an offer can realistically align with the March registration window.
Support Associate at Duke University jobs are hiring across the US. Find yours.
Find Support Associate at Duke University JobsFrequently Asked Questions
Does Duke University sponsor H-1B visas for Support Associates?
Yes, Duke University sponsors H-1B visas for Support Associate roles that qualify as specialty occupations under USCIS guidelines, meaning the position typically requires at least a bachelor's degree in a specific field. Not every Support Associate posting will meet this threshold, so confirm the role's classification directly with Duke's HR or international services office before investing heavily in the application process.
How do I apply for Support Associate jobs at Duke University?
Applications go through Duke's official careers portal at careers.duke.edu, where roles are listed by department and requisition number. You can also browse sponsorship-confirmed Support Associate openings at Duke through Migrate Mate, which filters listings to surface positions where international candidates are actively considered. Tailor your application materials to the specific department, whether that's a research institute, the medical center, or student affairs.
Which visa types does Duke University commonly sponsor for Support Associate roles?
Duke sponsors H-1B visas for specialty occupation roles, E-3 visas for Australian citizens in qualifying positions, and employment-based Green Card categories including EB-2 and EB-3 for longer-term hires. The right pathway depends on your nationality, your degree, and how the specific Support Associate role is classified by Duke's HR team.
What qualifications does Duke University expect for Support Associate positions?
Most Support Associate roles at Duke require a bachelor's degree and demonstrated experience in administrative coordination, client services, or a relevant functional area such as research administration or student affairs. Roles tied to Duke's medical center may expect familiarity with healthcare operations or compliance environments. Strong written communication and proficiency with institutional software systems are consistently listed in job descriptions across departments.
How do I time my application to align with visa sponsorship and processing?
If you need a new cap-subject H-1B, USCIS opens registration each March for an October 1 start date, so an offer from Duke ideally needs to be in place by February or March. E-3 applicants have more flexibility since that visa has no lottery and can be processed at a U.S. consulate in Australia relatively quickly. For PERM-based Green Card paths, expect the full process to take a year or more from offer to approval.
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