Customer Support Jobs at Duke University with Visa Sponsorship
Duke University hires Customer Support professionals across its academic, medical, and administrative divisions, with roles ranging from help desk and IT support to student and faculty services. Duke has a consistent track record of sponsoring international talent in support functions, making it a realistic target if you're navigating H-1B, E-3, or employment-based green card pathways.
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Get Access To All JobsWork Arrangement: On-Site
Requisition Number: 269311
Regular or Temporary: Regular
Location: Durham, NC, US, 27710
Personnel Area: MEDICAL CENTER
Date: Apr 22, 2026
School of Medicine Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary collaboration is embraced and great ideas accelerate translation of fundamental scientific discoveries to improve human health locally and around the globe. Composed of more than 2,500 faculty physicians and researchers, more than 1,300 students, and more than 6,000 staff, the Duke University School of Medicine along with the Duke University School of Nursing, Duke University Health System and the Private Diagnostic Clinic (PDC) comprise Duke Health, a world-class academic medical center. The Health System encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Primary Care, Duke Home and Hospice, Duke Health and Wellness, and multiple affiliations.
Be You.
OASIS Computing is looking for an IT Analyst – End User Support to join our team!
This is a fantastic opportunity to be part of a dynamic team responsible for configuring, implementing, and supporting approximately 10,000 workstations and 9,000 customers throughout Duke School of Medicine departments, institutes, and centers. You'll be at the forefront of end-user technical support, ensuring smooth operations and addressing technical issues promptly.
Why this role is great:
- You'll play a crucial role in maintaining and troubleshooting a wide range of devices and applications, making a significant impact on the daily operations of the Duke School of Medicine.
- You'll have the chance to work independently and as part of a team, providing primary support for network, fileserver, desktop/laptop, printer, and peripheral issues.
- You'll be involved in proactive device management, ensuring that all hardware and software are up-to-date and functioning correctly.
Minimum Requirements:
- Graduation from a four-year college or university with a major in computer science, information technology, or a related degree; OR
- Graduation from a four-year college or university and one year of experience in the information technology field or customer service field; OR
- Graduation from a two-year technical college with a major in information technology and two years of progressive experience in device support.
Preferred Qualifications:
- Strong experience with Windows, Mac OS X, and various Linux distributions.
- Excellent team skills and strong customer service focus.
- Experience with local area networks, Microsoft Active Directory, and Citrix presentation environment.
- Excellent oral and written communication skills.
Other Requirements:
- Ability to lift 50 pounds or more.
- Participation in the group's 24x7 on-call rotation.
This position is Onsite. The work is performed on-site or at a designated assignment location.
Be Bold.
- Provide primary support for network, fileserver, desktop/laptop, printer, and peripheral issues.
- Build, install, configure, maintain, and troubleshoot Windows/Mac/Linux-based desktop/laptop computers, printers, and other peripherals.
- Maintain accurate documentation and inventory of all deployed hardware and software.
- Provide VoIP secondary technical support and customer training.
- Participate in proactive device management and enforce security policies.
Choose Duke.
Join OASIS Computing and be part of a team that supports Duke School of Medicine's mission to advance health and wellness. You'll work in a collaborative environment where your contributions are valued, and you'll have opportunities for professional growth and development. Apply today and make a difference!
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Nearest Major Market: Durham
Nearest Secondary Market: Raleigh
Work Arrangement: On-Site
Requisition Number: 269311
Regular or Temporary: Regular
Location: Durham, NC, US, 27710
Personnel Area: MEDICAL CENTER
Date: Apr 22, 2026
School of Medicine Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary collaboration is embraced and great ideas accelerate translation of fundamental scientific discoveries to improve human health locally and around the globe. Composed of more than 2,500 faculty physicians and researchers, more than 1,300 students, and more than 6,000 staff, the Duke University School of Medicine along with the Duke University School of Nursing, Duke University Health System and the Private Diagnostic Clinic (PDC) comprise Duke Health, a world-class academic medical center. The Health System encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Primary Care, Duke Home and Hospice, Duke Health and Wellness, and multiple affiliations.
Be You.
OASIS Computing is looking for an IT Analyst – End User Support to join our team!
This is a fantastic opportunity to be part of a dynamic team responsible for configuring, implementing, and supporting approximately 10,000 workstations and 9,000 customers throughout Duke School of Medicine departments, institutes, and centers. You'll be at the forefront of end-user technical support, ensuring smooth operations and addressing technical issues promptly.
Why this role is great:
- You'll play a crucial role in maintaining and troubleshooting a wide range of devices and applications, making a significant impact on the daily operations of the Duke School of Medicine.
- You'll have the chance to work independently and as part of a team, providing primary support for network, fileserver, desktop/laptop, printer, and peripheral issues.
- You'll be involved in proactive device management, ensuring that all hardware and software are up-to-date and functioning correctly.
Minimum Requirements:
- Graduation from a four-year college or university with a major in computer science, information technology, or a related degree; OR
- Graduation from a four-year college or university and one year of experience in the information technology field or customer service field; OR
- Graduation from a two-year technical college with a major in information technology and two years of progressive experience in device support.
Preferred Qualifications:
- Strong experience with Windows, Mac OS X, and various Linux distributions.
- Excellent team skills and strong customer service focus.
- Experience with local area networks, Microsoft Active Directory, and Citrix presentation environment.
- Excellent oral and written communication skills.
Other Requirements:
- Ability to lift 50 pounds or more.
- Participation in the group's 24x7 on-call rotation.
This position is Onsite. The work is performed on-site or at a designated assignment location.
Be Bold.
- Provide primary support for network, fileserver, desktop/laptop, printer, and peripheral issues.
- Build, install, configure, maintain, and troubleshoot Windows/Mac/Linux-based desktop/laptop computers, printers, and other peripherals.
- Maintain accurate documentation and inventory of all deployed hardware and software.
- Provide VoIP secondary technical support and customer training.
- Participate in proactive device management and enforce security policies.
Choose Duke.
Join OASIS Computing and be part of a team that supports Duke School of Medicine's mission to advance health and wellness. You'll work in a collaborative environment where your contributions are valued, and you'll have opportunities for professional growth and development. Apply today and make a difference!
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Nearest Major Market: Durham
Nearest Secondary Market: Raleigh
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Get Access To All JobsTips for Finding Customer Support Jobs at Duke University Jobs
Frame your credentials around specialty occupation standards
Customer Support roles at universities can be harder to qualify as H-1B specialty occupations than technical roles. Highlight degree requirements that are field-specific, such as IT systems, communications, or healthcare administration, to strengthen the petition's foundation.
Target Duke's OIT and clinical support divisions
Duke's Office of Information Technology and Duke Health regularly post support roles that involve technical complexity and degree requirements. These departments are more likely to support visa sponsorship than general administrative units across campus.
Ask about sponsorship before the offer stage
Duke routes sponsorship approvals through its central HR and immigration office. Confirming their willingness to file before you invest in multiple interview rounds saves time, since department managers don't control sponsorship decisions independently.
Understand how E-3 simplifies your path as an Australian
If you hold Australian citizenship, the E-3 visa bypasses the H-1B lottery entirely and can be filed directly at a U.S. consulate. Duke sponsors E-3 visas, so your timeline to start work is significantly more predictable than cap-subject H-1B candidates.
Search open roles using Migrate Mate to filter by visa type
Use Migrate Mate to browse Customer Support openings at Duke University filtered by the visa categories they sponsor. This narrows your search to roles where sponsorship is already part of the hiring process, so you're not guessing.
Plan around PERM's labor market test requirements
If Duke pursues an EB-2 or EB-3 green card for you, PERM requires DOL to certify no qualified U.S. workers were available. This process typically takes 12 to 18 months before an I-140 can be filed, so start the conversation with HR early in your employment.
Customer Support at Duke University jobs are hiring across the US. Find yours.
Find Customer Support at Duke University JobsFrequently Asked Questions
Does Duke University sponsor H-1B visas for Customer Supports?
Yes, Duke University sponsors H-1B visas for Customer Support roles, though not every position qualifies. The role must meet USCIS's specialty occupation standard, meaning it requires at least a bachelor's degree in a specific field. Roles in IT support, clinical systems, or technical helpdesk functions at Duke are more likely to clear this threshold than generalist customer-facing positions.
How do I apply for Customer Support jobs at Duke University?
Applications go through Duke's official careers portal at careers.duke.edu. Search by job family or keyword and filter for roles in IT, student services, or Duke Health support. You can also browse visa-sponsoring Customer Support roles at Duke directly through Migrate Mate, which surfaces positions where sponsorship is part of the hiring picture. Tailor your application to the specific division, since Duke's hiring is decentralized.
Which visa types does Duke University commonly use for Customer Support roles?
Duke sponsors H-1B visas for qualifying specialty occupation roles, E-3 visas for Australian citizens, and employment-based Green Cards through the EB-2 and EB-3 preference categories for longer-term hires. The right visa depends on your nationality, the role's degree requirements, and your career timeline. H-1B is the most common path for non-Australian international candidates in technical support functions.
What qualifications does Duke University expect for Customer Support roles?
Duke's Customer Support roles range from entry-level help desk to senior technical support specialists. Most roles in IT and clinical systems require a bachelor's degree in information technology, computer science, or a related field. For visa sponsorship purposes, the stronger your degree-to-role alignment, the more straightforward the H-1B specialty occupation argument becomes. Certifications like CompTIA, ITIL, or Salesforce can strengthen your candidacy for specific tracks.
How do I think about the timeline for getting sponsored at Duke University?
For H-1B, the standard cap-subject process means you'd file in April for an October 1 start date, assuming you clear the lottery. E-3 applicants can move faster, with consular processing often completed within four to eight weeks of receiving a certified LCA from the DOL. Green Card sponsorship through PERM typically adds 18 to 36 months beyond your H-1B start date, so it's a parallel track, not a quick pivot.
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