Customer Success Jobs at Duke University with Visa Sponsorship
Customer Success roles at Duke University sit at the intersection of academic support services and enterprise software, spanning student success platforms, research administration tools, and faculty-facing systems. Duke has a consistent track record of sponsoring international talent for this function across H-1B, E-3, and permanent residence pathways.
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Get Access To All JobsWork Arrangement: Regular
Requisition Number: 268232
Location: Durham, NC, US, 27710
Personnel Area: CENTRAL ADMIN MANAGEMENT CTR
Date: Mar 27, 2026
Be You. Be Bold. Choose Duke.
Be You.
At Duke Athletics, we are deeply committed to our values of respect, trust, inclusion, discovery, and excellence. We believe our collective success—on the field and beyond—depends on every community member being and feeling welcomed, respected, and valued.
As the Iron Dukes, Assistant Director of Major Gifts, you will join a collaborative and mission‑driven advancement team dedicated to building meaningful relationships with alumni, donors, and friends who are passionate about Duke Athletics. You’ll be encouraged to bring your authentic self, your ideas, and your relationship‑building strengths to help advance Duke’s tradition of excellence.
Be Bold.
This role offers the opportunity to take ownership of a major gifts portfolio and play a key role in securing transformational philanthropic support for Duke Athletics. You will work strategically, creatively, and collaboratively to engage donors and align their passions with the priorities of Duke’s varsity programs.
What You’ll Do:
- Manage an active portfolio of major gifts prospects with the goal of securing six‑ and seven‑figure gifts to support Duke Athletics. Annual activity and fundraising goals will be established in consultation with the Director of Major Gifts / Iron Dukes.
- Develop, implement, and evaluate individualized prospect strategies using contact reports, trip reports, and ongoing analysis.
- Identify, qualify, and cultivate new prospects while managing donor correspondence and engagement activities.
- Partner closely with Athletics and University Development colleagues to coordinate donor communication and solicitation strategies.
- Serve as the Major Gifts liaison for assigned varsity programs, developing targeted fundraising strategies aligned with program priorities.
- Participate in development travel and engage with donors at athletic events, including evenings and weekends, as part of a flexible, non‑traditional work schedule.
- Perform other related duties in support of Athletics Development as needed.
Choose Duke.
At Duke, you’ll be part of a world‑class institution where philanthropy fuels opportunity, innovation, and student‑athlete success. We offer a dynamic and diverse university environment, opportunities for professional growth, and the chance to make a lasting impact on one of the nation’s premier athletics programs.
What You’ll Bring:
- Bachelor’s degree (required); Master’s degree (preferred).
- Minimum of three years of experience in fundraising, development, or athletic development.
- High ethical standards and impeccable personal integrity.
- Exceptional relationship‑building skills with donors, volunteers, and colleagues.
- Strong understanding of major gift fundraising principles and donor motivations.
- Self‑motivation, creativity, and enthusiasm for advancing Duke Athletics.
- Excellent verbal and written communication skills.
- Ability to thrive in a fast‑paced, collaborative, and diverse university setting.
Ready to Make a Difference?
Apply now and help shape the future of Duke Athletics through philanthropy.
Interested applicants should submit a cover letter, resume, and a list of three references online at
https://hr.duke.edu/careers/apply
Minimum Qualifications
Education
Work requires communications, analytical and organizational skills generally acquired through completion of a bachelor's degree program.
Experience
Work requires five years experience in alumni affairs, public relations, fund raising, sales and promotions, marketing, student activities or a related field in order to acquire skills necessary to administer, coordinate and/or participate in general fund raising activities and proposal development. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE.
Degrees, Licensures, Certifications
Work requires five years experience in alumni affairs, public relations, fund raising, sales and promotions, marketing, student activities or a related field in order to acquire skills necessary to administer, coordinate and/or participate in general fund raising activities and proposal development. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE.
Anticipated Pay Range: Duke University provides an annual base salary range for this position as USD $62,694.00 to USD $107,633.00. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.
Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family‑friendly and cultural programs to eligible team members. Learn more at: https://hr.duke.edu/benefits/
Equal Opportunity Employer: Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, (including pregnancy and pregnancy related conditions), sexual orientation, or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and reasonable accommodation(s) can be requested with Duke Access and Accommodations Services (email: DAAS@duke.edu; phone: 919-668-1267).
Nearest Major Market: Durham
Nearest Secondary Market: Raleigh
Work Arrangement: Regular
Requisition Number: 268232
Location: Durham, NC, US, 27710
Personnel Area: CENTRAL ADMIN MANAGEMENT CTR
Date: Mar 27, 2026
Be You. Be Bold. Choose Duke.
Be You.
At Duke Athletics, we are deeply committed to our values of respect, trust, inclusion, discovery, and excellence. We believe our collective success—on the field and beyond—depends on every community member being and feeling welcomed, respected, and valued.
As the Iron Dukes, Assistant Director of Major Gifts, you will join a collaborative and mission‑driven advancement team dedicated to building meaningful relationships with alumni, donors, and friends who are passionate about Duke Athletics. You’ll be encouraged to bring your authentic self, your ideas, and your relationship‑building strengths to help advance Duke’s tradition of excellence.
Be Bold.
This role offers the opportunity to take ownership of a major gifts portfolio and play a key role in securing transformational philanthropic support for Duke Athletics. You will work strategically, creatively, and collaboratively to engage donors and align their passions with the priorities of Duke’s varsity programs.
What You’ll Do:
- Manage an active portfolio of major gifts prospects with the goal of securing six‑ and seven‑figure gifts to support Duke Athletics. Annual activity and fundraising goals will be established in consultation with the Director of Major Gifts / Iron Dukes.
- Develop, implement, and evaluate individualized prospect strategies using contact reports, trip reports, and ongoing analysis.
- Identify, qualify, and cultivate new prospects while managing donor correspondence and engagement activities.
- Partner closely with Athletics and University Development colleagues to coordinate donor communication and solicitation strategies.
- Serve as the Major Gifts liaison for assigned varsity programs, developing targeted fundraising strategies aligned with program priorities.
- Participate in development travel and engage with donors at athletic events, including evenings and weekends, as part of a flexible, non‑traditional work schedule.
- Perform other related duties in support of Athletics Development as needed.
Choose Duke.
At Duke, you’ll be part of a world‑class institution where philanthropy fuels opportunity, innovation, and student‑athlete success. We offer a dynamic and diverse university environment, opportunities for professional growth, and the chance to make a lasting impact on one of the nation’s premier athletics programs.
What You’ll Bring:
- Bachelor’s degree (required); Master’s degree (preferred).
- Minimum of three years of experience in fundraising, development, or athletic development.
- High ethical standards and impeccable personal integrity.
- Exceptional relationship‑building skills with donors, volunteers, and colleagues.
- Strong understanding of major gift fundraising principles and donor motivations.
- Self‑motivation, creativity, and enthusiasm for advancing Duke Athletics.
- Excellent verbal and written communication skills.
- Ability to thrive in a fast‑paced, collaborative, and diverse university setting.
Ready to Make a Difference?
Apply now and help shape the future of Duke Athletics through philanthropy.
Interested applicants should submit a cover letter, resume, and a list of three references online at
https://hr.duke.edu/careers/apply
Minimum Qualifications
Education
Work requires communications, analytical and organizational skills generally acquired through completion of a bachelor's degree program.
Experience
Work requires five years experience in alumni affairs, public relations, fund raising, sales and promotions, marketing, student activities or a related field in order to acquire skills necessary to administer, coordinate and/or participate in general fund raising activities and proposal development. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE.
Degrees, Licensures, Certifications
Work requires five years experience in alumni affairs, public relations, fund raising, sales and promotions, marketing, student activities or a related field in order to acquire skills necessary to administer, coordinate and/or participate in general fund raising activities and proposal development. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE.
Anticipated Pay Range: Duke University provides an annual base salary range for this position as USD $62,694.00 to USD $107,633.00. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.
Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family‑friendly and cultural programs to eligible team members. Learn more at: https://hr.duke.edu/benefits/
Equal Opportunity Employer: Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, (including pregnancy and pregnancy related conditions), sexual orientation, or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and reasonable accommodation(s) can be requested with Duke Access and Accommodations Services (email: DAAS@duke.edu; phone: 919-668-1267).
Nearest Major Market: Durham
Nearest Secondary Market: Raleigh
See all 6+ Customer Success at Duke University jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success at Duke University roles.
Get Access To All JobsTips for Finding Customer Success Jobs at Duke University Jobs
Frame your credentials around academic environments
Duke's Customer Success roles often support SaaS platforms used in higher education, from learning management systems to research tools. Tailor your resume to show experience onboarding institutional clients or managing relationships with faculty, administrators, or university IT teams.
Target Duke's open roles by department function
Customer Success openings at Duke span IT, research computing, and student services divisions. Applying through Duke's HR portal and filtering by department helps you identify which teams are actively hiring rather than responding to postings that may already be filled internally.
Ask about LCA filing timelines before accepting
Before signing an offer, confirm when Duke's international hiring team plans to file the Labor Condition Application with DOL. For H-1B transfers or cap-exempt filings, LCA certification typically takes seven business days and must precede the I-129 petition.
Use Migrate Mate to surface Duke's sponsorship history
Researching which Customer Success roles Duke has sponsored before strengthens your application targeting. Use Migrate Mate to browse verified sponsorship data for Duke University and identify the specific job titles and visa categories that have cleared approval.
Leverage E-3 status if you hold Australian citizenship
Duke sponsors E-3 visas for Customer Success roles, and the E-3 has no lottery and a 10,500 annual cap that has never been exhausted. If you qualify, raising this with Duke's HR team early signals a faster, lower-friction path than the H-1B cap-subject process.
Prepare for PERM if permanent residence is your goal
Duke sponsors EB-2 and EB-3 green cards for qualified Customer Success staff. PERM requires Duke to document that no qualified U.S. workers were available, so your application must clearly demonstrate specialized skills in higher education technology or enterprise client management.
Customer Success at Duke University jobs are hiring across the US. Find yours.
Find Customer Success at Duke University JobsFrequently Asked Questions
Does Duke University sponsor H-1B visas for Customer Success?
Yes, Duke University sponsors H-1B visas for Customer Success roles. As a nonprofit educational institution, Duke qualifies as a cap-exempt H-1B employer, meaning it can file petitions year-round without entering the annual lottery. This is a significant advantage for candidates who missed the H-1B cap or are already in the U.S. on a different status and need to transfer.
How do I apply for Customer Success jobs at Duke University?
Applications go through Duke's official HR portal at hr.duke.edu. Search for Customer Success or related titles such as Client Services Manager or Implementation Specialist. Tailor your cover letter to reference Duke's academic environment and any experience supporting institutional or enterprise clients. You can also browse current Duke Customer Success openings with visa sponsorship on Migrate Mate before applying directly.
Which visa types does Duke University commonly use for Customer Success roles?
Duke sponsors H-1B, E-3, and Green Card pathways including EB-2 and EB-3 for Customer Success positions. The H-1B is most common for candidates already in the U.S. on OPT or another nonimmigrant status. Australian citizens can pursue the E-3 as a faster alternative. Long-tenured Customer Success staff may be eligible for PERM-based permanent residence sponsorship.
What qualifications does Duke University expect for Customer Success roles?
Duke typically looks for a bachelor's degree in a related field, strong communication skills, and experience managing software implementation or client onboarding, ideally within higher education or research-driven organizations. Familiarity with platforms used in academic settings, such as learning management systems or research administration software, carries weight. Technical aptitude combined with relationship management experience tends to be the deciding factor.
How long does the visa sponsorship process take for a Customer Success role at Duke?
For H-1B transfers or cap-exempt filings, the process typically runs six to eight weeks from offer acceptance to approved status, assuming no requests for evidence from USCIS. The Labor Condition Application with DOL usually clears in about seven business days. Premium processing with USCIS reduces adjudication to 15 business days. E-3 applicants pursuing consular processing can sometimes complete the process in under a month.
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