Customer Service Jobs at American Cancer Society with Visa Sponsorship
Customer Service roles at American Cancer Society span donor support, patient navigation, and community outreach functions tied to its mission in cancer research and advocacy. The organization has a track record of sponsoring international talent across multiple visa categories for qualified candidates in this function.
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Get Access To All JobsLocation San Antonio, Texas
Position Type Full time
At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled. The Hope Lodge General Manager provides strategic and operational leadership to ensure the delivery of exceptional hospitality, support services, and accommodations to cancer patients and their caregivers. This position is responsible for executing ACS strategic initiatives, building partnerships with health systems and community stakeholders, overseeing lodge operations, and leading a high-performing team. Success is measured by guest satisfaction, occupancy growth, operational excellence, and effective stewardship of resources. This role is based at the San Antonio, TX Hope Lodge
ESSENTIAL FUNCTIONS:
- Drive implementation of strategic initiatives, including ACS EMPOWER to optimize lodge operations and align with ACS mission (25%)
- Lead, coach, and develop lodge staff to foster a culture of service excellence, collaboration, and accountability (20%)
- Oversee all lodge operations including guest services, facility maintenance, and compliance with ACS standards (20%)
- Enhance community partnerships, donor engagement, and volunteer participation to expand lodge impact (15%)
- Manage budgets, monitor financial performance, and implement cost-effective operational strategies (10%)
- Track, analyze, and report key performance metrics to inform decision-making and continuous improvement (10%)
EXPERIENCE/QUALIFICATIONS:
- Minimum Degree Required: High School Diploma or Equivalent
- Preferred Degree: Bachelor's Degree
- 3-5 years of experience in nonprofit management, healthcare administration, or hospitality management
- Proven leadership experience in a nonprofit, healthcare, or hospitality setting
KNOWLEDGE, SKILLS, AND ABILITY:
- Strong communication, interpersonal, and organizational skills
- Strategic mindset with ability to lead operational excellence
- Experience managing budgets and financial performance
- Ability to recruit, coach, and retain a high-performing team
- Ability to build partnerships with health systems, donors, and volunteers
- Proficiency in Microsoft Office Suite and hotel management systems (HMS)
TRAVEL REQUIREMENTS:
- Occasional travel required for meetings, training, and donor or community engagement events.
Physical Requirements:
- Physical mobility is required to move around the lodge facility, including walking, standing, and navigating various areas to oversee operations and interact with guests and staff.
- Some manual tasks may be necessary, such as lifting, carrying, and moving equipment or supplies, particularly during setup or maintenance activities.
- The role may require working extended hours, including evenings, weekends, and holidays, to ensure the smooth functioning of lodge operations and respond to guest needs.
- Extended periods of computer work may be required for tasks such as data entry, email communication, financial management, and report generation.
- Emotional resilience is essential for providing compassionate support to guests and staff, particularly during challenging situations or interactions.
Base Salary: $81,000
ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.
Equal Opportunity Employer.
See our commitment to a policy of Equal Employment Opportunity to continually ensure equal opportunity to our employees and to our applicants.
Location San Antonio, Texas
Position Type Full time
At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled. The Hope Lodge General Manager provides strategic and operational leadership to ensure the delivery of exceptional hospitality, support services, and accommodations to cancer patients and their caregivers. This position is responsible for executing ACS strategic initiatives, building partnerships with health systems and community stakeholders, overseeing lodge operations, and leading a high-performing team. Success is measured by guest satisfaction, occupancy growth, operational excellence, and effective stewardship of resources. This role is based at the San Antonio, TX Hope Lodge
ESSENTIAL FUNCTIONS:
- Drive implementation of strategic initiatives, including ACS EMPOWER to optimize lodge operations and align with ACS mission (25%)
- Lead, coach, and develop lodge staff to foster a culture of service excellence, collaboration, and accountability (20%)
- Oversee all lodge operations including guest services, facility maintenance, and compliance with ACS standards (20%)
- Enhance community partnerships, donor engagement, and volunteer participation to expand lodge impact (15%)
- Manage budgets, monitor financial performance, and implement cost-effective operational strategies (10%)
- Track, analyze, and report key performance metrics to inform decision-making and continuous improvement (10%)
EXPERIENCE/QUALIFICATIONS:
- Minimum Degree Required: High School Diploma or Equivalent
- Preferred Degree: Bachelor's Degree
- 3-5 years of experience in nonprofit management, healthcare administration, or hospitality management
- Proven leadership experience in a nonprofit, healthcare, or hospitality setting
KNOWLEDGE, SKILLS, AND ABILITY:
- Strong communication, interpersonal, and organizational skills
- Strategic mindset with ability to lead operational excellence
- Experience managing budgets and financial performance
- Ability to recruit, coach, and retain a high-performing team
- Ability to build partnerships with health systems, donors, and volunteers
- Proficiency in Microsoft Office Suite and hotel management systems (HMS)
TRAVEL REQUIREMENTS:
- Occasional travel required for meetings, training, and donor or community engagement events.
Physical Requirements:
- Physical mobility is required to move around the lodge facility, including walking, standing, and navigating various areas to oversee operations and interact with guests and staff.
- Some manual tasks may be necessary, such as lifting, carrying, and moving equipment or supplies, particularly during setup or maintenance activities.
- The role may require working extended hours, including evenings, weekends, and holidays, to ensure the smooth functioning of lodge operations and respond to guest needs.
- Extended periods of computer work may be required for tasks such as data entry, email communication, financial management, and report generation.
- Emotional resilience is essential for providing compassionate support to guests and staff, particularly during challenging situations or interactions.
Base Salary: $81,000
ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.
Equal Opportunity Employer.
See our commitment to a policy of Equal Employment Opportunity to continually ensure equal opportunity to our employees and to our applicants.
See all 33+ Customer Service at American Cancer Society jobs
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Get Access To All JobsTips for Finding Customer Service Jobs at American Cancer Society Jobs
Frame your experience around mission-driven service
American Cancer Society screens Customer Service candidates for empathy and communication skills in health or advocacy contexts. Tailor your resume to highlight experience supporting vulnerable populations, managing sensitive conversations, or working in non-profit or healthcare-adjacent environments.
Confirm visa eligibility before applying
American Cancer Society has sponsored H-1B, F-1 OPT, CPT, TN, and J-1 visas for Customer Service roles. Check whether your visa category appears in their recent sponsorship history and verify your current status allows the authorization type the role requires.
Use Migrate Mate to filter Customer Service openings
Non-profit sponsorship patterns shift by department and budget cycle. Use Migrate Mate to surface active Customer Service openings at American Cancer Society filtered by visa type, so you're applying to roles where sponsorship is actively on the table.
Address OPT timing early in outreach
If you're on F-1 OPT, your 60-day unemployment limit and work authorization window are real constraints. Bring up your timeline directly with the recruiter before the offer stage so both sides can assess whether the hiring timeline fits your remaining authorization period.
Understand how non-profit H-1B sponsorship differs
Non-profits like American Cancer Society may qualify as cap-exempt H-1B petitioners, meaning your petition can be filed with USCIS outside the annual lottery. Ask the recruiter or HR team directly whether the organization files under cap-exempt status.
Prepare reference letters before the offer stage
Customer Service roles in non-profit settings often require letters that speak to your client-facing competencies and cultural fit. Gathering references from supervisors in community service, healthcare, or social services roles strengthens your file before onboarding documentation is requested.
Customer Service at American Cancer Society jobs are hiring across the US. Find yours.
Find Customer Service at American Cancer Society JobsFrequently Asked Questions
Does American Cancer Society sponsor H-1B visas for Customer Service?
Yes, American Cancer Society has sponsored H-1B visas for Customer Service roles. As a non-profit organization, it may qualify for cap-exempt H-1B filing with USCIS, which means petitions can potentially be submitted outside the annual lottery cap. Confirm the organization's cap-exempt status directly with the HR or talent acquisition team during the interview process, as this varies by filing year and role.
How do I apply for Customer Service jobs at American Cancer Society?
Applications go through the American Cancer Society's careers portal. Search for open Customer Service positions, review the job descriptions carefully for language about work authorization requirements, and tailor your application to the organization's mission-driven culture. Migrate Mate also lists active Customer Service openings at American Cancer Society filtered by visa sponsorship type, which helps you identify roles where international candidates are actively considered.
Which visa types are commonly used for Customer Service roles at American Cancer Society?
American Cancer Society has a history of supporting multiple visa categories for Customer Service positions, including H-1B, F-1 OPT, F-1 CPT, TN, and J-1. The right fit depends on your nationality, degree field, and current status. TN visas apply to Canadian and Mexican nationals in qualifying occupational categories. J-1 is typically tied to exchange programs. OPT and CPT apply to current or recent F-1 students.
What qualifications does American Cancer Society expect for Customer Service roles?
Most Customer Service roles at American Cancer Society look for strong verbal and written communication skills, experience in a patient-facing, donor-facing, or community support context, and comfort navigating emotionally sensitive conversations. A bachelor's degree in communications, social work, public health, or a related field strengthens your application. Candidates with prior non-profit or healthcare customer service experience are particularly competitive.
How do I think about timing when pursuing a sponsored Customer Service role at American Cancer Society?
Non-profit hiring cycles often align with annual funding and program calendars. If you're on F-1 OPT, factor in your remaining work authorization window and the 60-day grace period when evaluating offer timelines. H-1B cap-exempt petitions can be filed year-round with USCIS, which removes the April lottery constraint that affects for-profit employers. Build in at least two to three months between offer acceptance and your intended start date to allow for petition preparation and approval.
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