Customer Service Management Jobs at American Cancer Society with Visa Sponsorship
Customer Service Management roles at American Cancer Society sit at the intersection of mission-driven work and operational leadership, overseeing donor support, patient navigation, and community outreach functions. The organization has a record of sponsoring international professionals for these roles across multiple visa categories.
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Get Access To All JobsLocation San Antonio, Texas
Position Type Full time
At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled. The Hope Lodge General Manager provides strategic and operational leadership to ensure the delivery of exceptional hospitality, support services, and accommodations to cancer patients and their caregivers. This position is responsible for executing ACS strategic initiatives, building partnerships with health systems and community stakeholders, overseeing lodge operations, and leading a high-performing team. Success is measured by guest satisfaction, occupancy growth, operational excellence, and effective stewardship of resources. This role is based at the San Antonio, TX Hope Lodge
ESSENTIAL FUNCTIONS:
- Drive implementation of strategic initiatives, including ACS EMPOWER to optimize lodge operations and align with ACS mission (25%)
- Lead, coach, and develop lodge staff to foster a culture of service excellence, collaboration, and accountability (20%)
- Oversee all lodge operations including guest services, facility maintenance, and compliance with ACS standards (20%)
- Enhance community partnerships, donor engagement, and volunteer participation to expand lodge impact (15%)
- Manage budgets, monitor financial performance, and implement cost-effective operational strategies (10%)
- Track, analyze, and report key performance metrics to inform decision-making and continuous improvement (10%)
EXPERIENCE/QUALIFICATIONS:
- Minimum Degree Required: High School Diploma or Equivalent
- Preferred Degree: Bachelor's Degree
- 3-5 years of experience in nonprofit management, healthcare administration, or hospitality management
- Proven leadership experience in a nonprofit, healthcare, or hospitality setting
KNOWLEDGE, SKILLS, AND ABILITY:
- Strong communication, interpersonal, and organizational skills
- Strategic mindset with ability to lead operational excellence
- Experience managing budgets and financial performance
- Ability to recruit, coach, and retain a high-performing team
- Ability to build partnerships with health systems, donors, and volunteers
- Proficiency in Microsoft Office Suite and hotel management systems (HMS)
TRAVEL REQUIREMENTS:
- Occasional travel required for meetings, training, and donor or community engagement events.
Physical Requirements:
- Physical mobility is required to move around the lodge facility, including walking, standing, and navigating various areas to oversee operations and interact with guests and staff.
- Some manual tasks may be necessary, such as lifting, carrying, and moving equipment or supplies, particularly during setup or maintenance activities.
- The role may require working extended hours, including evenings, weekends, and holidays, to ensure the smooth functioning of lodge operations and respond to guest needs.
- Extended periods of computer work may be required for tasks such as data entry, email communication, financial management, and report generation.
- Emotional resilience is essential for providing compassionate support to guests and staff, particularly during challenging situations or interactions.
Base Salary: $81,000
ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.
Equal Opportunity Employer.
See our commitment to a policy of Equal Employment Opportunity to continually ensure equal opportunity to our employees and to our applicants.
Location San Antonio, Texas
Position Type Full time
At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled. The Hope Lodge General Manager provides strategic and operational leadership to ensure the delivery of exceptional hospitality, support services, and accommodations to cancer patients and their caregivers. This position is responsible for executing ACS strategic initiatives, building partnerships with health systems and community stakeholders, overseeing lodge operations, and leading a high-performing team. Success is measured by guest satisfaction, occupancy growth, operational excellence, and effective stewardship of resources. This role is based at the San Antonio, TX Hope Lodge
ESSENTIAL FUNCTIONS:
- Drive implementation of strategic initiatives, including ACS EMPOWER to optimize lodge operations and align with ACS mission (25%)
- Lead, coach, and develop lodge staff to foster a culture of service excellence, collaboration, and accountability (20%)
- Oversee all lodge operations including guest services, facility maintenance, and compliance with ACS standards (20%)
- Enhance community partnerships, donor engagement, and volunteer participation to expand lodge impact (15%)
- Manage budgets, monitor financial performance, and implement cost-effective operational strategies (10%)
- Track, analyze, and report key performance metrics to inform decision-making and continuous improvement (10%)
EXPERIENCE/QUALIFICATIONS:
- Minimum Degree Required: High School Diploma or Equivalent
- Preferred Degree: Bachelor's Degree
- 3-5 years of experience in nonprofit management, healthcare administration, or hospitality management
- Proven leadership experience in a nonprofit, healthcare, or hospitality setting
KNOWLEDGE, SKILLS, AND ABILITY:
- Strong communication, interpersonal, and organizational skills
- Strategic mindset with ability to lead operational excellence
- Experience managing budgets and financial performance
- Ability to recruit, coach, and retain a high-performing team
- Ability to build partnerships with health systems, donors, and volunteers
- Proficiency in Microsoft Office Suite and hotel management systems (HMS)
TRAVEL REQUIREMENTS:
- Occasional travel required for meetings, training, and donor or community engagement events.
Physical Requirements:
- Physical mobility is required to move around the lodge facility, including walking, standing, and navigating various areas to oversee operations and interact with guests and staff.
- Some manual tasks may be necessary, such as lifting, carrying, and moving equipment or supplies, particularly during setup or maintenance activities.
- The role may require working extended hours, including evenings, weekends, and holidays, to ensure the smooth functioning of lodge operations and respond to guest needs.
- Extended periods of computer work may be required for tasks such as data entry, email communication, financial management, and report generation.
- Emotional resilience is essential for providing compassionate support to guests and staff, particularly during challenging situations or interactions.
Base Salary: $81,000
ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.
Equal Opportunity Employer.
See our commitment to a policy of Equal Employment Opportunity to continually ensure equal opportunity to our employees and to our applicants.
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Get Access To All JobsTips for Finding Customer Service Management Jobs at American Cancer Society Jobs
Translate your credentials into nonprofit context
Customer service leadership in a mission-driven environment differs from corporate settings. Reframe your experience around donor relations, patient support, or community program coordination to align with how American Cancer Society defines this function internally.
Confirm nonprofit employer eligibility for your visa type
American Cancer Society qualifies as a nonprofit, which affects certain visa sponsorship pathways differently than for-profit employers. Verify with USCIS whether your target visa category, such as H-1B, applies standard or nonprofit-specific rules before you apply.
Target roles tied to national programs not regional offices
American Cancer Society runs centralized customer service operations supporting programs like the Cancer Information Helpline. Roles connected to these national programs tend to have more defined headcount planning, making visa sponsorship conversations more predictable during the offer stage.
Ask specifically about PERM and Green Card timelines
Some candidates focus only on the initial visa without asking about long-term sponsorship. At the offer stage, ask American Cancer Society's HR whether PERM-based permanent residency sponsorship is available for this role category and what the typical initiation timeline looks like.
Use Migrate Mate to filter verified sponsorship roles
Searching for roles that actually sponsor across a large organization is time-consuming. Use Migrate Mate to filter American Cancer Society Customer Service Management openings by visa type so you only spend time on positions with confirmed sponsorship pathways.
Customer Service Management at American Cancer Society jobs are hiring across the US. Find yours.
Find Customer Service Management at American Cancer Society JobsFrequently Asked Questions
Does American Cancer Society sponsor H-1B visas for Customer Service Managements?
American Cancer Society does sponsor H-1B visas for qualifying roles, including positions within customer service management. Because the organization is a nonprofit, it may also have access to cap-exempt H-1B filings in certain circumstances. Whether a specific role qualifies depends on the job duties meeting specialty occupation requirements under USCIS guidelines, so confirm this directly with the hiring team during the offer stage.
How do I apply for Customer Service Management jobs at American Cancer Society?
Applications go through American Cancer Society's careers portal. Tailor your application to emphasize experience managing teams in service-oriented or mission-driven environments, particularly if you have background in donor support, patient navigation, or call center operations. Visa sponsorship questions are best raised after an initial interview screen, once there is mutual interest, to avoid screening yourself out prematurely.
Which visa types does American Cancer Society commonly use for Customer Service Management roles?
American Cancer Society has sponsored professionals under the H-1B, F-1 OPT, F-1 CPT, TN, and J-1 visa categories for various roles. For Customer Service Management positions, H-1B and F-1 OPT are the most commonly used pathways. TN visas apply specifically to Canadian and Mexican nationals in eligible professional categories, and J-1 visas typically apply to exchange visitor programs with defined end dates.
What qualifications and experience does American Cancer Society expect for Customer Service Management roles?
American Cancer Society generally looks for candidates with experience managing customer-facing teams, strong communication skills, and familiarity with CRM platforms or case management systems. Background in healthcare, nonprofit fundraising, or public health program support strengthens an application. For visa sponsorship to apply, the role must meet the specialty occupation threshold under USCIS rules, which typically requires at least a bachelor's degree in a relevant field.
How do I find Customer Service Management roles at American Cancer Society that sponsor my visa type?
Not every open role at American Cancer Society will include sponsorship details in the job posting. Migrate Mate lets you browse verified Customer Service Management openings at American Cancer Society filtered by specific visa categories, saving you from applying to roles where sponsorship is unlikely. Once you identify a match, apply directly and raise sponsorship at the appropriate stage of the interview process.
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