Customer Service Jobs at Arhaus with Visa Sponsorship
Arhaus hires for Customer Service roles across its retail and support operations, with positions ranging from in-store client experience to corporate service functions. The company has a history of working with international candidates and supporting work authorization across multiple visa categories for qualifying roles.
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Get Access To All JobsINTRODUCTION
Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used—and loved—for generations.
ROLE AND RESPONSIBILITIES
The Design Consultant maximizes sales and consistently delivers an exceptional guest experience. This individual is an enthusiastic representative of the Arhaus brand. Design Consultants utilize our selling model to close transactions and are responsible for conducting business according to all company standards, policies and procedures. The Design Consultant supports an exceptional guest experience at all times.
- Meets required monthly sales and productivity standards
- Continually develops enhanced selling behaviors according to our selling model
- Demonstrates strong product knowledge
- Maintains a guest book to organize, generate and cultivate business
- Performs proactive and consistent follow-up with all guests before and after the sale and at delivery
- Works to improve performance based on feedback provided by store management
- Promptly solves guest concerns
- Performs all opening and closing duties as directed
- Accurately performs all systems functions and maintain operational standards
- Responsible for recording all hours worked
- Reviews and acts upon all email and company communications
- Participates in weekly one on ones and team meetings
- Works in collaboration with all team members
BASIC QUALIFICATIONS
- Driven to achieve sales goals
- Demonstrates knowledge and passion for company products and services
- Strong organizational, time management, technological and communication skills
- Works well independently and collaboratively
- Ability to deliver high-quality guest relations
- Sales skills, sense of design or related experience preferred
- Professional appearance and demeanor
- Flexible schedule that meets the needs of the business (including evenings, weekends, and holidays)
COMPENSATION
- Hourly non-exempt
- Includes minimum hourly base plus 1% commission (paid on net WRITTEN sales for the calendar month)
- If achieved, eligible for Monthly Sales Incentives
EMPLOYEE BENEFITS
- Exceptional advancement opportunities
- Competitive earnings, bonus opportunities, and generous employee discount
- Medical, dental, and life insurance benefits (offerings differ between full-time and part-time status)
- Flex spending plan
- 401K retirement program and 529 college savings plan
- Paid vacations and holidays (Full-time employees only)
Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.
LOCATION
Auburn Hills, MI at Great Lakes Crossing
LI-onsite
INTRODUCTION
Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used—and loved—for generations.
ROLE AND RESPONSIBILITIES
The Design Consultant maximizes sales and consistently delivers an exceptional guest experience. This individual is an enthusiastic representative of the Arhaus brand. Design Consultants utilize our selling model to close transactions and are responsible for conducting business according to all company standards, policies and procedures. The Design Consultant supports an exceptional guest experience at all times.
- Meets required monthly sales and productivity standards
- Continually develops enhanced selling behaviors according to our selling model
- Demonstrates strong product knowledge
- Maintains a guest book to organize, generate and cultivate business
- Performs proactive and consistent follow-up with all guests before and after the sale and at delivery
- Works to improve performance based on feedback provided by store management
- Promptly solves guest concerns
- Performs all opening and closing duties as directed
- Accurately performs all systems functions and maintain operational standards
- Responsible for recording all hours worked
- Reviews and acts upon all email and company communications
- Participates in weekly one on ones and team meetings
- Works in collaboration with all team members
BASIC QUALIFICATIONS
- Driven to achieve sales goals
- Demonstrates knowledge and passion for company products and services
- Strong organizational, time management, technological and communication skills
- Works well independently and collaboratively
- Ability to deliver high-quality guest relations
- Sales skills, sense of design or related experience preferred
- Professional appearance and demeanor
- Flexible schedule that meets the needs of the business (including evenings, weekends, and holidays)
COMPENSATION
- Hourly non-exempt
- Includes minimum hourly base plus 1% commission (paid on net WRITTEN sales for the calendar month)
- If achieved, eligible for Monthly Sales Incentives
EMPLOYEE BENEFITS
- Exceptional advancement opportunities
- Competitive earnings, bonus opportunities, and generous employee discount
- Medical, dental, and life insurance benefits (offerings differ between full-time and part-time status)
- Flex spending plan
- 401K retirement program and 529 college savings plan
- Paid vacations and holidays (Full-time employees only)
Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.
LOCATION
Auburn Hills, MI at Great Lakes Crossing
LI-onsite
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Get Access To All JobsTips for Finding Customer Service Jobs at Arhaus Jobs
Align your resume to retail service standards
Arhaus emphasizes high-touch client experience in its Customer Service roles. Frame your resume around relationship management, luxury or premium product knowledge, and conflict resolution, not just transactional support metrics common in other retail environments.
Distinguish corporate from in-store sponsorship eligibility
Arhaus sponsors visas primarily for roles requiring specialized qualifications. Corporate Customer Service and client experience management positions are stronger targets than entry-level in-store roles, which rarely meet the specialty occupation threshold for H-1B sponsorship.
Ask about sponsorship timing during offer negotiation
USCIS H-1B cap-subject filings open in March for an October start. If your OPT expires before October, ask directly whether Arhaus can file a cap-exempt petition or bridge the gap, since misaligned timelines cause most sponsorship breakdowns at the offer stage.
Search for Arhaus Customer Service roles on Migrate Mate
Migrate Mate filters job listings by visa sponsorship history, so you can identify open Arhaus Customer Service positions where international candidates have successfully been hired and sponsored rather than applying blind across their full job board.
Prepare your TN eligibility documentation in advance
Canadian and Mexican nationals may qualify for TN status in management or professional categories relevant to senior Customer Service roles. Gather your degree credentials, a detailed offer letter, and a clear job description before approaching the port of entry or consulate.
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Find Customer Service at Arhaus JobsFrequently Asked Questions
Does Arhaus sponsor H-1B visas for Customer Service roles?
Arhaus has sponsored H-1B visas for qualifying roles, but not every Customer Service position meets the specialty occupation standard USCIS requires. Corporate-level client experience, account management, or service leadership roles tied to a specific degree field have a stronger case than general in-store associate positions. Confirm the role's qualification requirements directly with the hiring team before assuming sponsorship is available.
Which visa types does Arhaus commonly use for Customer Service positions?
Arhaus has worked with H-1B, F-1 OPT, F-1 CPT, and TN visa holders for Customer Service roles. F-1 OPT and CPT are the most accessible starting points for recent graduates since they don't require employer-initiated filing. H-1B sponsorship is available for roles meeting specialty occupation criteria, and TN is an option for Canadian and Mexican nationals in qualifying professional categories.
How do I apply for Customer Service jobs at Arhaus?
You can browse and apply for Arhaus Customer Service roles through Migrate Mate, which surfaces positions where Arhaus has a track record of sponsoring international candidates. When applying, clearly indicate your visa status and authorization timeline in your cover letter or application. Following up with the recruiter to confirm sponsorship availability before a formal offer saves time for both sides.
What qualifications does Arhaus expect for Customer Service roles?
Arhaus positions its brand around high-end home furnishings, so Customer Service candidates are expected to demonstrate experience with premium or consultative client interactions, not just high-volume transactional support. For visa-sponsored positions, a bachelor's degree in a relevant field such as business, communications, or hospitality strengthens your eligibility. Bilingual skills and experience with CRM platforms are frequently noted in their postings.
How do I manage the timeline between my OPT expiration and an H-1B start date?
If your OPT expires before October 1 and Arhaus files an H-1B on your behalf in the March lottery, there's a gap you need to plan for. A STEM OPT extension, if you qualify, can bridge that window by extending your work authorization up to 24 months. Discuss this scenario with Arhaus HR before accepting an offer so both parties understand the filing timeline and any work authorization interruption.
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