Customer Service Jobs at ARUP Laboratories with Visa Sponsorship
Customer Service roles at ARUP Laboratories sit at the intersection of healthcare logistics and patient-facing communication, supporting one of the country's largest clinical laboratory networks. ARUP has a consistent record of sponsoring international employees across multiple visa categories, including for roles in its customer service function.
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Get Access To All JobsAPPLICANT MUST RESIDE IN THE GREATER ATLANTA AREA
Schedule:
Monday - Friday (40 hrs/wk)
10:30 AM to 7:00 PM Eastern Time
Note: Travel may be required on the weekends in preparation of or return from a business trip.
- This is a Work from Home position. However, initial onsite training may be required.
Department: Transportation, National - 231
Primary Purpose:
Works independently to maximize the overall transportation plans and routing within a specific geographic region. Also, manages inventory of courier supplies. Works closely with our transportation vendors and airlines, including FedEx. Trains couriers and/or vendor representatives on the proper procedures and protocols required to ensure that medical specimens are handled appropriately, efficiently, and in a timely manner. Resolves issues with courier noncompliance regarding pickup, client interaction, route documentation, packaging, shipping, and communication with clients and ARUP workforce.
About ARUP:
ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah.
ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development. Our workforce is committed to the important service we provide to over one million patients each month. We always strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services plays within each patient’s life. We never forget that there is a patient behind every specimen we receive.
We are looking for individuals who want to contribute to ARUP's culture of accountability, integrity, service, and excellence. Consider joining our dynamic team.
Essential Functions
- Develop and analyze geographic market transit plans regularly via OAG flight software, Transportation App scan data, Shipment Tracking data, airline cargo hours, Salesforce pickup schedules, etc.
- Train courier vendor representatives on the procedures and protocols required to ensure that clients’ patient specimens are received at ARUP according to ARUP, DOT, FAA, IATA, and other regulatory policies and procedures.
- Resolve issues with courier vendor noncompliance to regulatory and ARUP guidelines.
- Act as liaison between vendors and all ARUP departments and personnel.
- Onboarding new vendors with comprehensive training onsite to include optimal and standardized packaging of Category B and Category A infectious medical specimens.
- Schedule and host conference calls with vendors. Represent the National Transportation Department on ARUP Sales team and/or ARUP client calls. Specifically, speaking to transportation related problems and/or resolutions to those problems.
- Coordinate transportation activities within the geographical region assigned, including set up of new routes, edit of existing stops and routes, auditing routes for compliance of set pickup times, ARUP service standards, investigate errors and ensure proper corrective and preventative action, and provide retraining as necessary.
- Review and reconcile invoices for courier, supply, and air freight services within the assigned region. Look for ways to reduce waste and optimize operational effectiveness and reduce overall transportation costs.
- Properly use and care for ARUP company equipment used during travel.
- Understand thoroughly all processes relative to the receiving efforts of incoming shipments to ARUP. Help establish the best method for transportation of incoming shipments. Prioritize shipments, as needed.
- Represent ARUP and meet client needs quickly, courteously, and efficiently. Obtain as much information as possible regarding the person calling, who they represent, time of call, purpose of call, immediacy of action required, and all other needed information.
- Work during your designated shift. Be able to cover/fill in whenever necessary (i.e. sick, PTO, or other emergencies) for coworkers when issues arise.
- Respect and build unity with the other Transportation employees both local and national.
- Support the Lab Support Supervisor of National Transportation by implementing and supporting all policy and procedural changes.
- Attend all Department meetings, as designated.
- Craft and distribute severe weather notices to the Sales team, regarding hurricanes, winter storms, and wildfires for example.
- Act as resource to Client Services for all National Transportation education.
- Resolve CRM nonconformance cases and/or calls pertaining to compromised specimens during transit.
- Monitor ARUP online training videos with IFL, for accuracy and up to date information.
- Manage yellow box inventory with 3rd party vendor for proper fulfillment of courier supplies.
- Other duties as assigned.
Physical and Other Requirements:
- Stooping: Bending body downward and forward by bending spine at the waist.
- Reaching: Extending hand(s) and arm(s) in any direction.
- Mobility: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.
- Communicate: Frequently communicate with others.
- PPE: Biohazard laboratory environment that requires use of personal protective equipment in accordance with CDC and OSHA regulations and company policies.
- ARUP Policies and Procedures: To conduct self in compliance with all ARUP Policies and Procedures.
- Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
- Fine Motor Control: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
- Vision: Having close, far, and peripheral visual acuity to perform a variety of tasks such as make general observations of depth and distance.
- Climbing: Using hands and feet to pull one's self upward, such as using a ladder.
- Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position.
- Color Vision: Perception of and ability to distinguish colors.
- Continuing Education: Continual assessment of current literature and best practices.
- Valid Utah Driver’s License: 1) No moving violations within the previous two years 2) No alcohol/drug-related violations on record with the Driver’s License Division 3) Class D or CDL.
APPLICANT MUST RESIDE IN THE GREATER ATLANTA AREA
Schedule:
Monday - Friday (40 hrs/wk)
10:30 AM to 7:00 PM Eastern Time
Note: Travel may be required on the weekends in preparation of or return from a business trip.
- This is a Work from Home position. However, initial onsite training may be required.
Department: Transportation, National - 231
Primary Purpose:
Works independently to maximize the overall transportation plans and routing within a specific geographic region. Also, manages inventory of courier supplies. Works closely with our transportation vendors and airlines, including FedEx. Trains couriers and/or vendor representatives on the proper procedures and protocols required to ensure that medical specimens are handled appropriately, efficiently, and in a timely manner. Resolves issues with courier noncompliance regarding pickup, client interaction, route documentation, packaging, shipping, and communication with clients and ARUP workforce.
About ARUP:
ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah.
ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development. Our workforce is committed to the important service we provide to over one million patients each month. We always strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services plays within each patient’s life. We never forget that there is a patient behind every specimen we receive.
We are looking for individuals who want to contribute to ARUP's culture of accountability, integrity, service, and excellence. Consider joining our dynamic team.
Essential Functions
- Develop and analyze geographic market transit plans regularly via OAG flight software, Transportation App scan data, Shipment Tracking data, airline cargo hours, Salesforce pickup schedules, etc.
- Train courier vendor representatives on the procedures and protocols required to ensure that clients’ patient specimens are received at ARUP according to ARUP, DOT, FAA, IATA, and other regulatory policies and procedures.
- Resolve issues with courier vendor noncompliance to regulatory and ARUP guidelines.
- Act as liaison between vendors and all ARUP departments and personnel.
- Onboarding new vendors with comprehensive training onsite to include optimal and standardized packaging of Category B and Category A infectious medical specimens.
- Schedule and host conference calls with vendors. Represent the National Transportation Department on ARUP Sales team and/or ARUP client calls. Specifically, speaking to transportation related problems and/or resolutions to those problems.
- Coordinate transportation activities within the geographical region assigned, including set up of new routes, edit of existing stops and routes, auditing routes for compliance of set pickup times, ARUP service standards, investigate errors and ensure proper corrective and preventative action, and provide retraining as necessary.
- Review and reconcile invoices for courier, supply, and air freight services within the assigned region. Look for ways to reduce waste and optimize operational effectiveness and reduce overall transportation costs.
- Properly use and care for ARUP company equipment used during travel.
- Understand thoroughly all processes relative to the receiving efforts of incoming shipments to ARUP. Help establish the best method for transportation of incoming shipments. Prioritize shipments, as needed.
- Represent ARUP and meet client needs quickly, courteously, and efficiently. Obtain as much information as possible regarding the person calling, who they represent, time of call, purpose of call, immediacy of action required, and all other needed information.
- Work during your designated shift. Be able to cover/fill in whenever necessary (i.e. sick, PTO, or other emergencies) for coworkers when issues arise.
- Respect and build unity with the other Transportation employees both local and national.
- Support the Lab Support Supervisor of National Transportation by implementing and supporting all policy and procedural changes.
- Attend all Department meetings, as designated.
- Craft and distribute severe weather notices to the Sales team, regarding hurricanes, winter storms, and wildfires for example.
- Act as resource to Client Services for all National Transportation education.
- Resolve CRM nonconformance cases and/or calls pertaining to compromised specimens during transit.
- Monitor ARUP online training videos with IFL, for accuracy and up to date information.
- Manage yellow box inventory with 3rd party vendor for proper fulfillment of courier supplies.
- Other duties as assigned.
Physical and Other Requirements:
- Stooping: Bending body downward and forward by bending spine at the waist.
- Reaching: Extending hand(s) and arm(s) in any direction.
- Mobility: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.
- Communicate: Frequently communicate with others.
- PPE: Biohazard laboratory environment that requires use of personal protective equipment in accordance with CDC and OSHA regulations and company policies.
- ARUP Policies and Procedures: To conduct self in compliance with all ARUP Policies and Procedures.
- Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
- Fine Motor Control: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
- Vision: Having close, far, and peripheral visual acuity to perform a variety of tasks such as make general observations of depth and distance.
- Climbing: Using hands and feet to pull one's self upward, such as using a ladder.
- Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position.
- Color Vision: Perception of and ability to distinguish colors.
- Continuing Education: Continual assessment of current literature and best practices.
- Valid Utah Driver’s License: 1) No moving violations within the previous two years 2) No alcohol/drug-related violations on record with the Driver’s License Division 3) Class D or CDL.
See all 9+ Customer Service at ARUP Laboratories jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service at ARUP Laboratories roles.
Get Access To All JobsTips for Finding Customer Service Jobs at ARUP Laboratories Jobs
Frame your credentials around clinical workflows
ARUP serves hospitals, clinics, and health systems, so customer service roles involve interpreting test orders, handling specimen inquiries, and supporting clinicians. Highlight any experience with medical terminology, laboratory information systems, or healthcare call center environments in your resume and cover letter.
Target ARUP's Salt Lake City operations directly
ARUP's headquarters and primary operations are based in Salt Lake City, Utah. Most customer service openings are concentrated there, so tailor your applications to that location and research the specific teams, such as client services or reference laboratory support, before reaching out.
Search open roles through Migrate Mate
Migrate Mate filters job listings by visa sponsorship type, so you can surface active Customer Service openings at ARUP that explicitly support H-1B, TN, or OPT candidates without sorting through positions that won't lead to sponsorship.
Clarify OPT authorization timing with your recruiter early
If you're on F-1 OPT, ARUP participates in E-Verify, which is required to access the 24-month STEM OPT extension. Confirm at the offer stage whether your customer service role qualifies under a STEM-designated degree, since this affects how much runway you have before an H-1B petition is needed.
Understand ARUP's LCA filing and prevailing wage obligations
Before USCIS approves an H-1B petition, your employer must file a certified Labor Condition Application with the DOL confirming your offered wage meets prevailing wage levels for customer service roles in the Salt Lake City metropolitan area. Ask HR which wage level they intend to certify at before you negotiate.
Plan around the H-1B cap lottery if you're not cap-exempt
ARUP is not a cap-exempt institution, so standard H-1B sponsorship is subject to the annual lottery with registrations opening each March. If you're between OPT and lottery selection, map out your authorized work period against USCIS processing timelines to identify whether a cap-gap or bridge period applies to you.
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Find Customer Service at ARUP Laboratories JobsFrequently Asked Questions
Does ARUP Laboratories sponsor H-1B visas for Customer Service?
Yes, ARUP Laboratories sponsors H-1B visas, including for roles in its customer service function. Because ARUP is not a cap-exempt institution, H-1B petitions are subject to the annual USCIS lottery. Candidates on F-1 OPT typically need to register in the March lottery window to maintain work authorization continuity after OPT expires.
How do I apply for Customer Service jobs at ARUP Laboratories?
Applications go through ARUP's careers portal on their official website. Most Customer Service openings are based at ARUP's Salt Lake City headquarters. When applying, tailor your materials to clinical support environments and flag your visa status early in the process so ARUP's HR team can assess sponsorship eligibility before advancing you to interviews.
Which visa types does ARUP Laboratories commonly use for Customer Service roles?
ARUP sponsors a range of visa categories for international employees, including H-1B, TN, and F-1 OPT and CPT for students. For longer-term employment pathways, ARUP has also supported EB-2 and EB-3 Green Card sponsorship. TN status is available to Canadian and Mexican nationals in qualifying professional categories without a lottery requirement.
What qualifications does ARUP Laboratories expect for Customer Service roles?
ARUP's customer service teams support clinical laboratory operations, so relevant experience typically includes healthcare call centers, medical office coordination, or laboratory client services. Familiarity with medical terminology, specimen handling inquiries, or laboratory information systems is a practical differentiator. A bachelor's degree is often preferred, particularly for roles that may require H-1B sponsorship as a specialty occupation.
How do I find Customer Service roles at ARUP Laboratories that offer visa sponsorship?
The most direct approach is to use Migrate Mate, which filters job listings by visa sponsorship type so you can identify active ARUP Customer Service openings that support H-1B, OPT, or TN candidates. This saves you from applying to postings where sponsorship isn't available and lets you focus your effort on positions where ARUP has an established sponsorship track record.
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