Customer Support Jobs at Baptist Health South Florida with Visa Sponsorship
Customer Support roles at Baptist Health South Florida place you at the center of patient and community care across one of the Southeast's largest nonprofit health systems. Baptist Health actively sponsors work visas for qualified Customer Support professionals, making it a realistic target if you need employer sponsorship.
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Get Access To All JobsINTRODUCTION
Baptist Health is the region’s largest not-for-profit healthcare organization, with 12 hospitals, over 28,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 25 years, we’ve been named one of Fortune’s 100 Best Companies to Work For, and in the 2024-2025 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high-performing honors.
What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients’ shoes ourselves and that shared experience fuels our commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we’re all in.
ROLE AND RESPONSIBILITIES
The incumbent will be responsible for scheduling patient appointments (diagnostic, surgical, therapy, physician office visits, and other procedures/treatments). Obtains and verifies necessary demographic and insurance information. Registers patients and enters data into scheduling system. This position requires the incumbent to be in a call center type environment and responsible for meeting individual quality metrics. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.
BASIC QUALIFICATIONS
Degrees:
- High School, Cert, GED, Trn, Exper.
Additional Qualifications:
- Complete and pass the Patient Access training course.
- Ability to work in a high volume, fast-paced work environment.
- Ability to perform basic mathematical calculations.
- Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
- Desired: Basic knowledge of medical and insurance terminology.
- Experience with computer applications (e.g., Microsoft Office, knowledge of EMR applications, etc.) and accurate typing skills.
- Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines.
- Bilingual English, Spanish/Creole preferred.
Minimum Required Experience: Less than 1 year
EOE, including disability/vets
INTRODUCTION
Baptist Health is the region’s largest not-for-profit healthcare organization, with 12 hospitals, over 28,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 25 years, we’ve been named one of Fortune’s 100 Best Companies to Work For, and in the 2024-2025 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high-performing honors.
What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients’ shoes ourselves and that shared experience fuels our commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we’re all in.
ROLE AND RESPONSIBILITIES
The incumbent will be responsible for scheduling patient appointments (diagnostic, surgical, therapy, physician office visits, and other procedures/treatments). Obtains and verifies necessary demographic and insurance information. Registers patients and enters data into scheduling system. This position requires the incumbent to be in a call center type environment and responsible for meeting individual quality metrics. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.
BASIC QUALIFICATIONS
Degrees:
- High School, Cert, GED, Trn, Exper.
Additional Qualifications:
- Complete and pass the Patient Access training course.
- Ability to work in a high volume, fast-paced work environment.
- Ability to perform basic mathematical calculations.
- Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
- Desired: Basic knowledge of medical and insurance terminology.
- Experience with computer applications (e.g., Microsoft Office, knowledge of EMR applications, etc.) and accurate typing skills.
- Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines.
- Bilingual English, Spanish/Creole preferred.
Minimum Required Experience: Less than 1 year
EOE, including disability/vets
See all 62+ Customer Support at Baptist Health South Florida jobs
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Get Access To All JobsTips for Finding Customer Support Jobs at Baptist Health South Florida Jobs
Translate healthcare terminology into your resume
Baptist Health's Customer Support roles often require familiarity with medical billing, HIPAA compliance, or patient intake workflows. Frame prior service, call center, or administrative experience using healthcare-adjacent language so your application clears their initial screening.
Confirm E-Verify enrollment before your interview
As a large healthcare employer, Baptist Health South Florida participates in E-Verify. Verify this before your interview so you can confidently discuss your work authorization timeline and avoid surprises when the onboarding conversation turns to documentation.
Target roles explicitly listing multilingual requirements
Baptist Health's South Florida patient base is heavily Spanish-speaking. Customer Support postings that require bilingual fluency see less competition from candidates without sponsorship needs, giving you a stronger case for employer investment in your visa filing.
Ask HR specifically about EB-2 and EB-3 pathways
Baptist Health sponsors both EB-2 and EB-3 Green Card categories. During the offer stage, ask HR whether your role qualifies for PERM labor certification and what the internal timeline looks like so you're not negotiating blind after accepting the offer.
Browse open roles using Migrate Mate
Customer Support openings at Baptist Health South Florida are posted across multiple channels and close quickly. Use Migrate Mate to filter specifically for Baptist Health roles that include visa sponsorship, so you're applying to the right positions from the start.
Customer Support at Baptist Health South Florida jobs are hiring across the US. Find yours.
Find Customer Support at Baptist Health South Florida JobsFrequently Asked Questions
Does Baptist Health South Florida sponsor H-1B visas for Customer Supports?
Yes, Baptist Health South Florida sponsors H-1B visas for qualifying Customer Support roles. The position typically needs to meet USCIS specialty occupation criteria, which means it should require at least a bachelor's degree in a relevant field. Roles involving healthcare administration, medical billing, or specialized patient services are more likely to qualify than general call center positions. Discuss the specific role requirements with the recruiting team early in the process.
How do I apply for Customer Support jobs at Baptist Health South Florida?
Applications go through Baptist Health's careers portal at careers.baptisthealth.net. You can also browse sponsorship-eligible Customer Support openings at Baptist Health South Florida directly on Migrate Mate, which filters for roles open to visa candidates. When you apply, tailor your resume to highlight healthcare-relevant experience such as patient communication, insurance verification, or HIPAA-compliant data handling, since those details directly match what Baptist Health's hiring teams are screening for.
Which visa types does Baptist Health South Florida commonly use for Customer Support roles?
Baptist Health South Florida sponsors H-1B, TN, F-1 OPT, F-1 CPT, and employment-based Green Card categories including EB-2 and EB-3 for Customer Support positions. TN visas are an option for Canadian and Mexican nationals in qualifying professional categories. OPT and CPT are common entry points for recent graduates, with H-1B sponsorship considered once the employer confirms the role meets specialty occupation standards.
What qualifications does Baptist Health South Florida expect for Customer Support roles?
Most Customer Support positions at Baptist Health require a bachelor's degree in healthcare administration, business, communications, or a related field, particularly for roles that may qualify for H-1B sponsorship. Practical experience with patient-facing service, electronic health record systems, medical terminology, or insurance coordination strengthens your application significantly. Bilingual proficiency in English and Spanish is an advantage given the health system's patient demographics across South Florida.
How do I time my application to avoid gaps in work authorization at Baptist Health South Florida?
If you're transitioning from F-1 OPT to H-1B, apply to Baptist Health well before your OPT expiration. H-1B cap petitions are filed in April for an October 1 start date, so you need an accepted offer and a sponsoring employer before March. If your OPT expires before October 1, a STEM OPT extension, if you qualify, can bridge the gap. Confirm the exact timing with USCIS guidelines and Baptist Health's HR team as early as the offer stage.
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