Service Specialist Jobs at CHRISTUS Health with Visa Sponsorship
Service Specialist roles at CHRISTUS Health sit at the intersection of patient support and operational coordination across a large Catholic health system. CHRISTUS has an established track record of sponsoring international workers in service functions, making it a realistic target for candidates who need H-1B or employment-based Green Card sponsorship.
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Summary:
Provides medical collection services for TLRA collection units. Utilizes a strong background as a medical collection specialist to successfully resolve accounts placed with TLRA for collection. This involves performing collection activities related to follow-up and account resolution and includes communication with patients, clients, reimbursement vendors, and other external entities while adhering to all client, state, and federal guidelines. Patient and client satisfaction is essential. Associates in the collection units are expected to have knowledge of the overall collection work processes for both active AR and BD inventory.
Responsibilities:
- Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
- Provides effective collection services, ensuring the successful recovery of accounts in accordance with client and state guidelines as well as TLRA’s business objectives.
- Documents and updates patient account information in TLRA’s collection software system timely and accurately to include appropriate account status.
- Handles inbound patient and/or carrier calls promptly and professionally, providing assistance and resolution to account inquiries, issues, and requests.
- Uses collection tools effectively to ensure quality recovery services and meet or exceed established goals and work standards.
- Performs research and analysis of account issues and strives to resolve problems timely and accurately.
- Ensures daily productivity standards are met.
- Promotes positive patient relations by communicating in a manner that demonstrates respect for the human dignity of patients and/or their families.
- Must have solid knowledge and utilization of desktop applications to include Word and Excel.
- General hospital A/R accounts knowledge is required.
- Performs other special projects as required when assigned.
Collections – Insurance
- Maintains active knowledge of all collection requirements by payors.
- Collects balance owing from third-party payers in accordance with State and Federal laws governing collections practices. Ensures that collection efforts are thorough with the overall objective being to collect outstanding balances in an ethical manner.
- Ensures quality standards are met and proper documentation regarding patient accounting records.
- Contacts other departments to obtain necessary information for appeals, pending information, and any other issues that impact and/or delay claim processing.
Collections – Self Pay
- Ensures that self-pay accounts are handled in a customer service-oriented manner that accomplishes the goal of collecting monies due to clients, while at the same time preserving the positive image of TLRA that exists in the community.
- Responsible for assisting patients in identifying eligible means of financial assistance or if none apply, working with the patient to make acceptable payment arrangements.
- Must be an effective team member with good communication skills. Must participate in team meetings, communicate work-related ideas and concerns proactively, and assist in finding appropriate resolutions.
Physician Billing/Collections
- Ensures proper reimbursement for all services and to ensure all appeals are filed timely.
- Reviews accounts and determines appropriate follow-up activities utilizing Six Sigma Practices.
- Identifies under and overpayments and takes appropriate actions to resolve accounts.
- Validates commercial insurance claims to ensure the claims are paid according to the contract.
- Direct knowledge using Meditech and CollectLogix software.
- Monitors and communicates errors generated by other groups and evaluates for trends.
Job Requirements:
Education/Skills
- High School diploma or equivalent years of experience required.
Experience
- 3-5 years of experience preferred.
- Experience in a Customer Service call center environment with a focus on healthcare billing/collections or collection agency environment required.
- College education, previous Insurance Company claims experience and/or health care billing trade school education may be considered in lieu of formal hospital experience.
Licenses, Registrations, or Certifications
- None required.
Work Schedule:
8AM - 5PM Monday-Friday
Work Type:
Full Time
Description
Summary:
Provides medical collection services for TLRA collection units. Utilizes a strong background as a medical collection specialist to successfully resolve accounts placed with TLRA for collection. This involves performing collection activities related to follow-up and account resolution and includes communication with patients, clients, reimbursement vendors, and other external entities while adhering to all client, state, and federal guidelines. Patient and client satisfaction is essential. Associates in the collection units are expected to have knowledge of the overall collection work processes for both active AR and BD inventory.
Responsibilities:
- Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
- Provides effective collection services, ensuring the successful recovery of accounts in accordance with client and state guidelines as well as TLRA’s business objectives.
- Documents and updates patient account information in TLRA’s collection software system timely and accurately to include appropriate account status.
- Handles inbound patient and/or carrier calls promptly and professionally, providing assistance and resolution to account inquiries, issues, and requests.
- Uses collection tools effectively to ensure quality recovery services and meet or exceed established goals and work standards.
- Performs research and analysis of account issues and strives to resolve problems timely and accurately.
- Ensures daily productivity standards are met.
- Promotes positive patient relations by communicating in a manner that demonstrates respect for the human dignity of patients and/or their families.
- Must have solid knowledge and utilization of desktop applications to include Word and Excel.
- General hospital A/R accounts knowledge is required.
- Performs other special projects as required when assigned.
Collections – Insurance
- Maintains active knowledge of all collection requirements by payors.
- Collects balance owing from third-party payers in accordance with State and Federal laws governing collections practices. Ensures that collection efforts are thorough with the overall objective being to collect outstanding balances in an ethical manner.
- Ensures quality standards are met and proper documentation regarding patient accounting records.
- Contacts other departments to obtain necessary information for appeals, pending information, and any other issues that impact and/or delay claim processing.
Collections – Self Pay
- Ensures that self-pay accounts are handled in a customer service-oriented manner that accomplishes the goal of collecting monies due to clients, while at the same time preserving the positive image of TLRA that exists in the community.
- Responsible for assisting patients in identifying eligible means of financial assistance or if none apply, working with the patient to make acceptable payment arrangements.
- Must be an effective team member with good communication skills. Must participate in team meetings, communicate work-related ideas and concerns proactively, and assist in finding appropriate resolutions.
Physician Billing/Collections
- Ensures proper reimbursement for all services and to ensure all appeals are filed timely.
- Reviews accounts and determines appropriate follow-up activities utilizing Six Sigma Practices.
- Identifies under and overpayments and takes appropriate actions to resolve accounts.
- Validates commercial insurance claims to ensure the claims are paid according to the contract.
- Direct knowledge using Meditech and CollectLogix software.
- Monitors and communicates errors generated by other groups and evaluates for trends.
Job Requirements:
Education/Skills
- High School diploma or equivalent years of experience required.
Experience
- 3-5 years of experience preferred.
- Experience in a Customer Service call center environment with a focus on healthcare billing/collections or collection agency environment required.
- College education, previous Insurance Company claims experience and/or health care billing trade school education may be considered in lieu of formal hospital experience.
Licenses, Registrations, or Certifications
- None required.
Work Schedule:
8AM - 5PM Monday-Friday
Work Type:
Full Time
See all 28+ Service Specialist at CHRISTUS Health jobs
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Get Access To All JobsTips for Finding Service Specialist Jobs at CHRISTUS Health Jobs
Translate your credentials for U.S. healthcare standards
If your degree or certifications were issued outside the U.S., get them evaluated by a NACES-approved credential assessment service before applying. CHRISTUS Health operates under Joint Commission standards, so your documentation needs to map clearly to U.S. equivalents.
Target CHRISTUS facilities in H-1B-friendly states
CHRISTUS operates across Texas, Louisiana, New Mexico, and several Latin American markets. Apply to facilities in states with strong healthcare labor markets, where CHRISTUS has deeper hiring pipelines and is more likely to initiate visa filings for service-facing roles.
Clarify sponsorship willingness before the final interview round
Large health systems often route hiring through centralized HR teams who may not confirm sponsorship until late in the process. Ask your recruiter directly whether the specific facility and cost center has sponsorship budget approved for this Service Specialist opening.
Use Migrate Mate to filter open Service Specialist roles by sponsorship type
Search for Service Specialist openings at CHRISTUS Health filtered by H-1B or Green Card sponsorship on Migrate Mate, so you're only spending time on positions where the employer has a documented history of filing for this role type.
Align your application to CHRISTUS's service competency framework
CHRISTUS Health hires Service Specialists to support patient-facing operations, care coordination, or facility services. Tailor your resume to show direct experience in healthcare settings, specifically in roles requiring cross-departmental coordination, patient interaction, or clinical support functions.
Service Specialist at CHRISTUS Health jobs are hiring across the US. Find yours.
Find Service Specialist at CHRISTUS Health JobsFrequently Asked Questions
Does CHRISTUS Health sponsor H-1B visas for Service Specialists?
Yes, CHRISTUS Health sponsors H-1B visas for Service Specialist roles. As a large Catholic health system with facilities across multiple states, CHRISTUS has an established process for employer-sponsored filings. Sponsorship availability can vary by facility and department, so confirm early in the hiring process with the recruiter handling your specific opening.
How do I apply for Service Specialist jobs at CHRISTUS Health?
Applications are submitted through the CHRISTUS Health careers portal. Browse open Service Specialist positions, filter by location, and apply directly. To specifically target roles where sponsorship is available, use Migrate Mate to identify CHRISTUS Health Service Specialist openings with a confirmed sponsorship track record before investing time in the full application process.
Which visa types does CHRISTUS Health commonly use for Service Specialist roles?
CHRISTUS Health sponsors both nonimmigrant and immigrant visa pathways for this function. H-1B is the most common nonimmigrant route for Service Specialists in roles requiring a specialty occupation degree. For longer-term sponsorship, CHRISTUS has filed EB-2 and EB-3 Green Card petitions, which involve DOL PERM labor certification before an immigrant petition can proceed through USCIS.
What qualifications does CHRISTUS Health expect for Service Specialist positions?
Most Service Specialist roles at CHRISTUS Health require at minimum a bachelor's degree, often in a health-related or administrative field, combined with direct experience in healthcare operations, patient services, or clinical coordination. Roles supporting specific clinical departments may require licensure or certification. Candidates coming from outside the U.S. should have foreign credentials evaluated to confirm U.S. equivalency before applying.
How long does the visa sponsorship process take when hired by CHRISTUS Health?
H-1B sponsorship requires USCIS processing, which runs three to five months at regular service or two to four weeks with premium processing. If CHRISTUS pursues EB-2 or EB-3 Green Card sponsorship, expect 12 to 18 months for DOL PERM labor certification alone, followed by USCIS I-140 adjudication. Start these conversations early in your offer negotiation to align timelines with your current immigration status.
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