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Get Access To All JobsThe Department of Developmental Services (DDS) is excited to offer a career growth opportunity to a motivated and talented individual for the Human Services Coordinator I (HSC I) position at our Middlesex West Area Office in Framingham. The Human Service Coordinator I is the primary contact for individuals and families served by the Department and are expected to effectively represent the Area Office by building respectful and collaborative partnerships with individuals, families, guardians, provider agencies and other stakeholder groups involving the work of the Area Office and Department.
The HSC I coordinates and facilitates the development of Individual Service Plan (ISP) for individuals on assigned caseload, as well as monitors the implementation of services provided by DDS funded residential, day and support program providers. The HSC I ensures individuals on caseload receive appropriate services through arranging, organizing, and coordinating the Department of Developmental Services funded and generic support services in response to individual’s needs, while maintaining communication and outreach with community services and other state agencies.
The role of the Service Coordinator allows for some specialization to best meet the needs of DDS eligible individuals who are Children (under 18 years of age), who are transitioning to adult services, who live with Autism (both with and without an intellectual disability) and who are adults. The expectations and caseloads associated with each of these Service Coordinator roles vary due to the specialization. The specific Service Coordinator roles we are hiring for currently are listed below. These descriptions just highlight key job functions and are not inclusive of the entirety of the Service Coordination role.
Children’s SC: The Children’s Service Coordinator (CSC) is responsible for coordinating services for DDS-eligible children (3-22) and their families. Based on a collaborative planning process with the family and assessment of need, the CSC assists caregivers with planning, accessing generic community-based supports, understanding SPED process and the identifying and referring to internal and external supports. Elements of the role include service coordination, case management, information and referral, data management and inter-agency connections.
Self-Direction SC: The Self-Direction Service Coordinator works with individuals in the Participant Directed Program who are directing their own services. In addition to other responsibilities, this requires the Service Coordinator to serve as a ‘support broker,’ helping the participant draft/revise their individual budget, supporting participants as needed in recruiting/interviewing/hiring workers, and problem-solving payroll and employer issues between participants and their employees.
ASD SC: Autism Service Coordinators support Autistic adults determined eligible for DDS services under our Community Developmental Disability Supports eligibility category. Individuals with Autism served as part of this group do not have a co-occurring intellectual disability. The Service Coordinator facilitates the development of services & supports with provider agencies and other resources in response to the individuals needs and desires. This position often works collaboratively with other State Agencies supporting the individual such as DMH, MRC, etc. Experience working Autism is preferred.
Adult SC: Adult Service Coordinators support DDS eligible Individuals (and their families) identify, and access needed supports and the mechanism by which those supports will be arranged. The choice between traditional and non-traditional supports, waiver eligibility and other factors are all part of this role. The Adult Service Coordinator keeps in regular touch with the individual to ensure the supports they are receiving are meeting their needs- this includes visits to the service setting to meet with the individual and observe their support firsthand. For those who receive no or limited DDS funded supports the Service Coordinator makes regular contact to ensure the individual is continuing to do well and has no outstanding support needs for supports from DDS.
Transition SC: A transition Service Coordinator works with Chapter 688 (better known as the "Turning 22" law) to provide a planning process for young adults with disabilities as they leave special education and transition into the adult service system. The T-2 SC develops and maintains close working relationships with local school authorities and facilitate a stable transition for individuals from school to adult services. The SC acts as the primary contact for individuals and families served by the Department and are expected to effectively represent the Area Office by building collaborative partnerships with individuals, families, guardians, provider agencies to guide the team through the 688 and transition process.
Additional HSC I responsibilities include, but are not limited to, the following:
- Monitoring the safety and well-being of assigned individuals
- Providing advocacy in human, civil and legal rights
- Facilitating team meetings; monitoring follow-through on team recommendations while maintaining individuals’ records and relevant computer databases
- Maintaining regular and consistent contact with individuals, service providers and families
- Arranging and/or providing crisis intervention for individuals as needed; assessing needs and making recommendations for follow up planning, as well as providing information to supervisor and other members of the Area Office Management Team
PREFERRED QUALIFICATIONS
- Ability to facilitate groups with diverse representation and function effectively as a member of a team.
- Knowledge and demonstrated skill in development and implementation of educational, and/or Individual Support Plan (ISP).
- Knowledge of the general field of developmental disabilities.
- Expression: Verbal and written communication of information and ideas so others will understand.
- Organizing, Planning, and Prioritizing: Developing plans to accomplish work, and prioritizing and organizing one’s own work.
- Working with the Public: Dealing respectively and professionally with the public, including receiving clients or others doing business with the agency in a sensitive and understanding manner.
Required Qualifications:
Applicants must have (A) at least three (3) years of full-time or equivalent part-time, professional experience in human services work or social work or (B) any equivalent combination of the required experience and substitutions below.
Substitutions:
I. A Bachelor's degree or higher in a related field may substitute for two (2) years of the required (A) experience.
Based on assignment, travel may be required. Incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver's license at a class level specific to assignment.
Please Note: This is Full-time, 37.5 hour position.
Shift: 8:45am - 5:00pm
Days Off: Saturday and Sunday
Flexibility required to meet the needs of the Area Office.
About the Department of Developmental Services:
The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.
For more information about our agency and programs visit: www.mass.gov/dds
Pre-Hire Process:
Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website. Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.
Recommended candidates must successfully complete pre-employment screening which includes:
- Disabled Persons Protection Commission (DPPC) Abuse Registry Search
- Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services.
- National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check.
ADA Reasonable Accommodation: If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests
For technical help with MassCareers, including logging into your profile and/or resetting your password, please call the Employee Service Center at 617-979-8500 for assistance.
For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 Ext. #4.
Qualifications
First consideration will be given to those applicants that apply within the first 14 days.
Applicants must have (A) at least three (3) years of full-time or equivalent part-time, professional experience in human services work or social work or (B) any equivalent combination of the required experience and substitutions below.
Substitutions:
I. A Bachelor's degree or higher in a related field may substitute for two (2) years of the required (A) experience.
Based on assignment, travel may be required. Incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver's license at a class level specific to assignment.
Based on assignment as Qualified Intellectual Disabled Professionals, within the Department of Developmental Services, a Bachelor's degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation, rehabilitation counseling, nursing, recreation therapy, art therapy, dance therapy, music therapy, physical education or other a related field is required.
Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Explore our Employee Benefits and Rewards!
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
Official Title: Human Services Coordinator I
Primary Location: United States-Massachusetts-Framingham-300 Howard Street
Job: Community and Social Services
Agency: Department of Developmental Services
Schedule: Full-time
Shift: Day
Job Posting: Mar 20, 2026, 1:10:41 PM
Number of Openings: 1
Salary: 68,435.12 - 93,470.00 Yearly
If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Christina Hyppolite, Christina.R.Hyppolite@mass.gov - 8572835830
Bargaining Unit: 08-SEIU - Local 509 - Social/Rehabilitation
Confidential: No
Potentially Eligible for a Hybrid Work Schedule: Yes
The Department of Developmental Services (DDS) is excited to offer a career growth opportunity to a motivated and talented individual for the Human Services Coordinator I (HSC I) position at our Middlesex West Area Office in Framingham. The Human Service Coordinator I is the primary contact for individuals and families served by the Department and are expected to effectively represent the Area Office by building respectful and collaborative partnerships with individuals, families, guardians, provider agencies and other stakeholder groups involving the work of the Area Office and Department.
The HSC I coordinates and facilitates the development of Individual Service Plan (ISP) for individuals on assigned caseload, as well as monitors the implementation of services provided by DDS funded residential, day and support program providers. The HSC I ensures individuals on caseload receive appropriate services through arranging, organizing, and coordinating the Department of Developmental Services funded and generic support services in response to individual’s needs, while maintaining communication and outreach with community services and other state agencies.
The role of the Service Coordinator allows for some specialization to best meet the needs of DDS eligible individuals who are Children (under 18 years of age), who are transitioning to adult services, who live with Autism (both with and without an intellectual disability) and who are adults. The expectations and caseloads associated with each of these Service Coordinator roles vary due to the specialization. The specific Service Coordinator roles we are hiring for currently are listed below. These descriptions just highlight key job functions and are not inclusive of the entirety of the Service Coordination role.
Children’s SC: The Children’s Service Coordinator (CSC) is responsible for coordinating services for DDS-eligible children (3-22) and their families. Based on a collaborative planning process with the family and assessment of need, the CSC assists caregivers with planning, accessing generic community-based supports, understanding SPED process and the identifying and referring to internal and external supports. Elements of the role include service coordination, case management, information and referral, data management and inter-agency connections.
Self-Direction SC: The Self-Direction Service Coordinator works with individuals in the Participant Directed Program who are directing their own services. In addition to other responsibilities, this requires the Service Coordinator to serve as a ‘support broker,’ helping the participant draft/revise their individual budget, supporting participants as needed in recruiting/interviewing/hiring workers, and problem-solving payroll and employer issues between participants and their employees.
ASD SC: Autism Service Coordinators support Autistic adults determined eligible for DDS services under our Community Developmental Disability Supports eligibility category. Individuals with Autism served as part of this group do not have a co-occurring intellectual disability. The Service Coordinator facilitates the development of services & supports with provider agencies and other resources in response to the individuals needs and desires. This position often works collaboratively with other State Agencies supporting the individual such as DMH, MRC, etc. Experience working Autism is preferred.
Adult SC: Adult Service Coordinators support DDS eligible Individuals (and their families) identify, and access needed supports and the mechanism by which those supports will be arranged. The choice between traditional and non-traditional supports, waiver eligibility and other factors are all part of this role. The Adult Service Coordinator keeps in regular touch with the individual to ensure the supports they are receiving are meeting their needs- this includes visits to the service setting to meet with the individual and observe their support firsthand. For those who receive no or limited DDS funded supports the Service Coordinator makes regular contact to ensure the individual is continuing to do well and has no outstanding support needs for supports from DDS.
Transition SC: A transition Service Coordinator works with Chapter 688 (better known as the "Turning 22" law) to provide a planning process for young adults with disabilities as they leave special education and transition into the adult service system. The T-2 SC develops and maintains close working relationships with local school authorities and facilitate a stable transition for individuals from school to adult services. The SC acts as the primary contact for individuals and families served by the Department and are expected to effectively represent the Area Office by building collaborative partnerships with individuals, families, guardians, provider agencies to guide the team through the 688 and transition process.
Additional HSC I responsibilities include, but are not limited to, the following:
- Monitoring the safety and well-being of assigned individuals
- Providing advocacy in human, civil and legal rights
- Facilitating team meetings; monitoring follow-through on team recommendations while maintaining individuals’ records and relevant computer databases
- Maintaining regular and consistent contact with individuals, service providers and families
- Arranging and/or providing crisis intervention for individuals as needed; assessing needs and making recommendations for follow up planning, as well as providing information to supervisor and other members of the Area Office Management Team
PREFERRED QUALIFICATIONS
- Ability to facilitate groups with diverse representation and function effectively as a member of a team.
- Knowledge and demonstrated skill in development and implementation of educational, and/or Individual Support Plan (ISP).
- Knowledge of the general field of developmental disabilities.
- Expression: Verbal and written communication of information and ideas so others will understand.
- Organizing, Planning, and Prioritizing: Developing plans to accomplish work, and prioritizing and organizing one’s own work.
- Working with the Public: Dealing respectively and professionally with the public, including receiving clients or others doing business with the agency in a sensitive and understanding manner.
Required Qualifications:
Applicants must have (A) at least three (3) years of full-time or equivalent part-time, professional experience in human services work or social work or (B) any equivalent combination of the required experience and substitutions below.
Substitutions:
I. A Bachelor's degree or higher in a related field may substitute for two (2) years of the required (A) experience.
Based on assignment, travel may be required. Incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver's license at a class level specific to assignment.
Please Note: This is Full-time, 37.5 hour position.
Shift: 8:45am - 5:00pm
Days Off: Saturday and Sunday
Flexibility required to meet the needs of the Area Office.
About the Department of Developmental Services:
The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.
For more information about our agency and programs visit: www.mass.gov/dds
Pre-Hire Process:
Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website. Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.
Recommended candidates must successfully complete pre-employment screening which includes:
- Disabled Persons Protection Commission (DPPC) Abuse Registry Search
- Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services.
- National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check.
ADA Reasonable Accommodation: If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests
For technical help with MassCareers, including logging into your profile and/or resetting your password, please call the Employee Service Center at 617-979-8500 for assistance.
For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 Ext. #4.
Qualifications
First consideration will be given to those applicants that apply within the first 14 days.
Applicants must have (A) at least three (3) years of full-time or equivalent part-time, professional experience in human services work or social work or (B) any equivalent combination of the required experience and substitutions below.
Substitutions:
I. A Bachelor's degree or higher in a related field may substitute for two (2) years of the required (A) experience.
Based on assignment, travel may be required. Incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver's license at a class level specific to assignment.
Based on assignment as Qualified Intellectual Disabled Professionals, within the Department of Developmental Services, a Bachelor's degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation, rehabilitation counseling, nursing, recreation therapy, art therapy, dance therapy, music therapy, physical education or other a related field is required.
Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Explore our Employee Benefits and Rewards!
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
Official Title: Human Services Coordinator I
Primary Location: United States-Massachusetts-Framingham-300 Howard Street
Job: Community and Social Services
Agency: Department of Developmental Services
Schedule: Full-time
Shift: Day
Job Posting: Mar 20, 2026, 1:10:41 PM
Number of Openings: 1
Salary: 68,435.12 - 93,470.00 Yearly
If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Christina Hyppolite, Christina.R.Hyppolite@mass.gov - 8572835830
Bargaining Unit: 08-SEIU - Local 509 - Social/Rehabilitation
Confidential: No
Potentially Eligible for a Hybrid Work Schedule: Yes
Job Roles at Commonwealth of Massachusetts Companies
How to Get Visa Sponsorship in Commonwealth of Massachusetts Visa Sponsorship USA
Focus on roles requiring specialized academic credentials
Commonwealth of Massachusetts sponsorship activity is concentrated in education and specialized government roles. Target positions that explicitly require advanced degrees or technical expertise, these are the roles most likely to qualify as specialty occupations eligible for H-1B sponsorship.
Understand how government-sector sponsorship works
As a state government entity, the Commonwealth follows structured hiring processes that differ from private employers. Sponsorship decisions often involve HR and legal review, so expect longer timelines and prepare documentation of your qualifications and degree equivalency well in advance.
Target education-aligned departments and agencies
Departments tied to public education, workforce development, and higher education oversight are the most likely sources of sponsored roles. Research which Commonwealth agencies operate in those areas and prioritize applications where your background directly matches their mission.
Confirm OPT and CPT eligibility early if you're an F-1 student
The Commonwealth sponsors both F-1 OPT and CPT, making it accessible to students before H-1B eligibility. Reach out to their HR team early to confirm work authorization acceptance, government employers sometimes have longer onboarding timelines that affect OPT start dates.
Use verified sponsorship data to prioritize your applications
Not every government employer actively sponsors visas. Migrate Mate surfaces verified sponsors so you can filter by real sponsorship history, helping you focus time on employers like the Commonwealth that have a documented track record rather than guessing from job descriptions.
Prepare for a structured, documentation-heavy application process
Government employers require thorough documentation, degree certificates, transcripts, credential evaluations, and employment verification. If your degree is from outside the U.S., get a formal equivalency evaluation ready before applying, as Commonwealth hiring teams will likely request it during the sponsorship review.
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Get Access To All JobsFrequently Asked Questions
Does Commonwealth of Massachusetts sponsor H-1B visas?
Yes, Commonwealth of Massachusetts sponsors H-1B visas for qualifying specialty occupation roles, particularly in education and government services. Sponsorship is selective and tied to positions requiring specialized expertise and a relevant bachelor's degree or higher. Candidates should confirm sponsorship availability directly with the hiring department during the application process, as not every open role will qualify.
Which visa types does Commonwealth of Massachusetts sponsor?
Commonwealth of Massachusetts sponsors H-1B visas for specialty occupation roles, as well as F-1 OPT and F-1 CPT for students completing U.S.-based degree programs. TN visas for Canadian and Mexican nationals in qualifying professional categories are also supported. If you're early in your career and on a student visa, OPT or CPT may be your most accessible entry point.
Which departments or roles at Commonwealth of Massachusetts are most likely to offer visa sponsorship?
Roles in education administration, public health, information technology, and policy analysis within state agencies are the most common candidates for H-1B sponsorship. Positions requiring advanced degrees in specialized fields, such as data analysis, educational program management, or healthcare-related roles within government, are more likely to qualify as specialty occupations. General administrative or entry-level roles are less commonly sponsored.
How do I find open visa-sponsored jobs at Commonwealth of Massachusetts?
Migrate Mate lists verified visa-sponsoring employers and filters job opportunities by sponsorship type, making it straightforward to find active openings at the Commonwealth. Because government job postings are often spread across multiple agency websites, using a platform that aggregates and verifies sponsorship data saves significant research time. Set up alerts for Commonwealth of Massachusetts roles that match your background and visa type.
How do I improve my chances of getting sponsored by Commonwealth of Massachusetts?
Align your application to roles where your degree directly matches the job requirements, this is the foundation of any H-1B specialty occupation petition. For government employers, preparation is critical: have your credential evaluations, transcripts, and employment history documented before the offer stage. Applying through channels that confirm visa sponsorship upfront, and being transparent about your work authorization needs early in the process, reduces delays and avoids last-minute complications.
See which Commonwealth of Massachusetts employers are hiring and sponsoring visas right now.
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