Customer Support Jobs at Elevance Health with Visa Sponsorship
Customer Support roles at Elevance Health sit at the intersection of healthcare navigation and member advocacy, handling everything from benefits inquiries to claims support. Elevance has a consistent track record of sponsoring work visas for this function, making it a realistic target for international candidates building a U.S. career in insurance services.
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Get Access To All JobsPharmacy Customer Associate II - BioPlus Specialty Pharmacy
Hours: 8:30 am - 5 pm or 11 am - 7:30 pm EST
Location: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
BioPlus Specialty Pharmacy is a proud member of the Elevance Health family of companies. BioPlus offers consumers and providers an unparalleled level of service that’s easy and focused on whole health. Through our distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer’s treatment journey.
The Pharmacy Customer Associate II will be responsible for responding to moderately complex customer questions via telephone and written correspondence regarding pharmacy retail and mail order prescriptions.
How you will make an impact:
- Develops and maintains positive customer relations and coordinates with functions within the company to ensure customer requests are handled and resolved appropriately and in a timely manner.
- Interacts with internal and external customers (could include subscribers, providers, group or benefit administrators, physician offices, third-party representatives, and other Blue Cross Plans) to provide claims, customer service, and/or membership support.
- Responds to client issues via telephone and written correspondence regarding insurance benefits member, provider contracts, eligibility, claims, etc.
- Completes necessary research to provide proactive, thorough solutions.
- Displays ownership of service requests ensuring high-quality resolution and follow-thru.
- Supports and guides the customer with their personal options and decisions and helps the customer become knowledgeable and confident about using technology, tools, and resources available to them.
- Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers.
- Additional expectations to include but not limited to: Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment; strong verbal and written communication skills, both with virtual and in-person interactions; attentive to details, critical thinker, and a problem-solver; demonstrates empathy and persistence to resolve caller issues completely; comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts.
- Associates in this role will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary.
- Performs other duties as assigned.
Minimum Requirements:
Requires a HS diploma or equivalent and a minimum of 1 year of the company's experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities and Experiences:
- Specialty Pharmacy experience.
- Pharmacy and Medical claim research experience.
- Copay card and/or manufacturing experience.
- Call center experience.
- General knowledge of company pharmacy services, products, insurance benefits, contracts, and claims preferred.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.
Pharmacy Customer Associate II - BioPlus Specialty Pharmacy
Hours: 8:30 am - 5 pm or 11 am - 7:30 pm EST
Location: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
BioPlus Specialty Pharmacy is a proud member of the Elevance Health family of companies. BioPlus offers consumers and providers an unparalleled level of service that’s easy and focused on whole health. Through our distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer’s treatment journey.
The Pharmacy Customer Associate II will be responsible for responding to moderately complex customer questions via telephone and written correspondence regarding pharmacy retail and mail order prescriptions.
How you will make an impact:
- Develops and maintains positive customer relations and coordinates with functions within the company to ensure customer requests are handled and resolved appropriately and in a timely manner.
- Interacts with internal and external customers (could include subscribers, providers, group or benefit administrators, physician offices, third-party representatives, and other Blue Cross Plans) to provide claims, customer service, and/or membership support.
- Responds to client issues via telephone and written correspondence regarding insurance benefits member, provider contracts, eligibility, claims, etc.
- Completes necessary research to provide proactive, thorough solutions.
- Displays ownership of service requests ensuring high-quality resolution and follow-thru.
- Supports and guides the customer with their personal options and decisions and helps the customer become knowledgeable and confident about using technology, tools, and resources available to them.
- Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers.
- Additional expectations to include but not limited to: Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment; strong verbal and written communication skills, both with virtual and in-person interactions; attentive to details, critical thinker, and a problem-solver; demonstrates empathy and persistence to resolve caller issues completely; comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts.
- Associates in this role will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary.
- Performs other duties as assigned.
Minimum Requirements:
Requires a HS diploma or equivalent and a minimum of 1 year of the company's experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities and Experiences:
- Specialty Pharmacy experience.
- Pharmacy and Medical claim research experience.
- Copay card and/or manufacturing experience.
- Call center experience.
- General knowledge of company pharmacy services, products, insurance benefits, contracts, and claims preferred.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.
See all 13+ Customer Support at Elevance Health jobs
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Get Access To All JobsTips for Finding Customer Support Jobs at Elevance Health Jobs
Frame your credentials around U.S. healthcare terminology
Insurance support roles at Elevance often require fluency in terms like EOB, prior authorization, and provider networks. Translating your international experience into this language before applying signals job-readiness and reduces hesitation from hiring managers evaluating sponsorship candidates.
Target roles that list specific systems experience
Elevance Customer Support postings frequently mention CRM platforms and claims processing tools. Applying to roles where you already have documented system experience shortens the employer's training calculus and strengthens the case for filing a specialty occupation petition with USCIS.
Ask about LCA status before your final interview round
Elevance must file a certified Labor Condition Application with DOL before your H-1B petition can be submitted. Confirming that the team has done this before and understands the timeline prevents last-minute surprises that can push your start date past an OPT expiration.
Use Migrate Mate to find open Customer Support roles at Elevance
Filtering by visa sponsorship type and role function saves significant research time. Migrate Mate surfaces Elevance Customer Support listings that explicitly support H-1B and other sponsored work categories, so you're applying where sponsorship is already expected rather than negotiating it from scratch.
Verify Elevance's E-Verify enrollment before accepting an offer
Employers sponsoring F-1 OPT must be enrolled in E-Verify. Elevance participates, but confirm the specific subsidiary or entity listed on your offer letter is enrolled, since large healthcare companies often hire through multiple legal entities with separate E-Verify registrations.
Customer Support at Elevance Health jobs are hiring across the US. Find yours.
Find Customer Support at Elevance Health JobsFrequently Asked Questions
Does Elevance Health sponsor H-1B visas for Customer Support roles?
Yes, Elevance Health sponsors H-1B visas for Customer Support positions. The role needs to qualify as a specialty occupation under USCIS standards, which typically means the position requires a bachelor's degree or equivalent in a specific field. Customer Support roles at Elevance that involve benefits analysis, claims adjudication, or healthcare compliance are the most commonly sponsored because they carry a defined degree requirement.
Which visa types does Elevance Health commonly sponsor for Customer Support positions?
Elevance Health sponsors H-1B, TN, F-1 OPT, and F-1 CPT visas for Customer Support roles, along with immigrant visa pathways including EB-2 and EB-3 for longer-term employment. TN visas are available to Canadian and Mexican nationals in qualifying professional categories. F-1 OPT and CPT are common entry points for recent graduates before an H-1B petition is filed.
How do I apply for Customer Support jobs at Elevance Health?
You can search and apply through Elevance Health's careers portal directly, or use Migrate Mate to filter open Customer Support roles by visa sponsorship type so you're only viewing positions where international candidates are actively considered. When applying, tailor your resume to reflect experience with healthcare benefits, member services, or insurance claims, since these align most directly with Elevance's support function.
What qualifications does Elevance Health typically expect for Customer Support roles?
Most Customer Support roles at Elevance require a bachelor's degree, often in health administration, business, or a related field, alongside experience in insurance operations, benefits counseling, or member services. Roles that involve clinical plan guidance may also expect familiarity with ICD codes or prior authorization workflows. Strong written and verbal communication skills are consistently emphasized across postings at all experience levels.
How do I understand the sponsorship process timeline for a Customer Support offer at Elevance?
Once you have an offer, Elevance's HR and immigration teams initiate the Labor Condition Application with DOL, which typically certifies within seven business days. The H-1B petition is then filed with USCIS, with a regular processing window of three to five months or faster with premium processing. If you're on OPT, confirm your expiration date against these timelines early to avoid a gap in work authorization.
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